---
title: CX ADvocates Reviews
meta_title: 'CX ADvocates Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how CX ADvocates works for a business like yours.
date_modified: '2026-03-17'
parent_category:
  name: Ecosystem Service Providers
  url: https://www.g2.com/categories/ecosystem-service-providers
---

# CX ADvocates Reviews
**Vendor:** CX ADvocates  
**Category:** [Genesys Consulting Services](https://www.g2.com/categories/genesys-consulting-services)
## About CX ADvocates
CX Advocates is a boutique consulting firm specializing in tailored contact center solutions that enhance customer experience and operational efficiency. Founded in September 2020 by Altaf Gosla and Wayne Miller, the company was established to address the unique needs of clients often underserved by generic service providers. With a focus on delivering with empathy, CX Advocates collaborates closely with businesses to implement innovative strategies that drive success. Key Features and Functionality: - Strategic Project Partnerships: CX Advocates partners with leading technology providers, training specialists, and data analysts to form customized teams that address specific project goals, from AI-powered chatbots to agent training programs. - Staff Augmentation: The firm offers flexible staffing solutions by providing pre-vetted contact center technology professionals, enabling businesses to scale operations efficiently without the complexities of traditional hiring processes. - Custom Development: CX Advocates designs and implements bespoke contact center technologies that seamlessly integrate with existing infrastructures, including custom integrations, app development, and DevOps services. Primary Value and Solutions: CX Advocates addresses the challenges businesses face in optimizing their contact center operations by offering personalized consulting services. By understanding each client's unique requirements, the firm delivers solutions that enhance customer experiences, streamline processes, and maintain a competitive edge in the market. Their expertise spans various platforms, including CCaaS and UCaaS systems like Genesys Cloud CX, Nice inContact CXone, Avaya Cloud Office, Zoom, Amazon Connect, Talkdesk, RingCentral, 8×8, Five9, Cisco Webex, and Microsoft Teams. Additionally, they provide services in security planning, connectivity solutions, AI-powered tools, omnichannel solutions, automated outbound campaigns, learning management systems, and workforce engagement strategies.






- [View CX ADvocates pricing details and edition comparison](https://www.g2.com/products/cx-advocates/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+02%3A53%3A57+-0500&secure%5Bsession_id%5D=197932c7-e7bc-4c25-8cf0-84b387a7f17b&secure%5Btoken%5D=9a86ce957939a3b881da12c7aed3e6b3a0cb520d012f933bb94d6e74949556e2&format=llm_user)

## CX ADvocates Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Support**
- Go Live Support
- Documentation
- Training 
- Metrics
- Admin Services

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

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