DigitalWell is a leading IT and communications provider offering innovative, full-service solutions designed to enhance productivity and success for businesses. Their comprehensive suite of services includes cloud and data management, connectivity, contact center solutions, voice networks, unified communications, security, and managed IT services. By integrating these offerings, DigitalWell delivers a seamless, end-to-end experience that empowers both customers and teams.
Key Features and Functionality:
- Cloud & Data Management: Provides private cloud solutions, backup as a service (BUaaS, and disaster recovery as a service (DRaaS to ensure data security and business continuity.
- Connectivity: Offers SD-WAN, MPLS, dedicated internet access, business broadband, LAN & Wi-Fi, and cloud connect services to maintain robust and reliable network connections.
- Contact Center Solutions: Delivers features such as contact center customer experience (CX, voice recording, workforce engagement and optimization, predictive engagement, interactive voice response (IVR, analytics, gamification, omnichannel support, and PCI DSS compliance to enhance customer interactions.
- Voice Network: Provides SIP and ISDN trunking, along with numbering services, to support efficient voice communications.
- Unified Communications: Includes hosted PBX, Microsoft Teams integration, and DigitalWell 360 to facilitate seamless collaboration.
- Security: Features solutions like siprotect, managed firewalls and unified threat management (UTM, identity management, endpoint protection, and vulnerability management to safeguard business operations.
- Managed IT: Offers DigitalWell Unified Endpoint Management (UEM to streamline IT operations and device management.
Primary Value and Solutions Provided:
DigitalWell's integrated solutions address the critical needs of modern businesses by ensuring secure data management, reliable connectivity, and efficient communication systems. Their services enhance customer experiences through advanced contact center capabilities and support seamless collaboration with unified communications. By offering robust security measures and comprehensive managed IT services, DigitalWell empowers organizations to focus on their core objectives while maintaining a secure and efficient technological environment.
