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CX ADvocates

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CX ADvocates

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CX Advocates is a boutique consulting firm specializing in tailored contact center solutions that enhance customer experience and operational efficiency. Founded in September 2020 by Altaf Gosla and Wayne Miller, the company was established to address the unique needs of clients often underserved by generic service providers. With a focus on delivering with empathy, CX Advocates collaborates closely with businesses to implement innovative strategies that drive success. Key Features and Functionality: - Strategic Project Partnerships: CX Advocates partners with leading technology providers, training specialists, and data analysts to form customized teams that address specific project goals, from AI-powered chatbots to agent training programs. - Staff Augmentation: The firm offers flexible staffing solutions by providing pre-vetted contact center technology professionals, enabling businesses to scale operations efficiently without the complexities of traditional hiring processes. - Custom Development: CX Advocates designs and implements bespoke contact center technologies that seamlessly integrate with existing infrastructures, including custom integrations, app development, and DevOps services. Primary Value and Solutions: CX Advocates addresses the challenges businesses face in optimizing their contact center operations by offering personalized consulting services. By understanding each client's unique requirements, the firm delivers solutions that enhance customer experiences, streamline processes, and maintain a competitive edge in the market. Their expertise spans various platforms, including CCaaS and UCaaS systems like Genesys Cloud CX, Nice inContact CXone, Avaya Cloud Office, Zoom, Amazon Connect, Talkdesk, RingCentral, 8×8, Five9, Cisco Webex, and Microsoft Teams. Additionally, they provide services in security planning, connectivity solutions, AI-powered tools, omnichannel solutions, automated outbound campaigns, learning management systems, and workforce engagement strategies.

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What is CX ADvocates?

CX Advocates is a customer experience consultancy that specializes in helping businesses enhance their customer interactions, satisfaction, and loyalty. Their expertise lies in developing strategies that improve customer engagement outcomes, optimize service processes, and ultimately drive business growth. The consultancy’s approach is often data-driven, relying on analytics to tailor recommendations specific to each client’s unique situation and goals.At CX Advocates, the team comprises seasoned professionals experienced in various aspects of customer experience management. They focus on delivering actionable insights and practical solutions that companies can implement to boost their customer-centricity. Services likely include customer experience audits, strategy formulation, training and workshops, and customer feedback analysis, although specific offerings can be better understood through direct inquiry or visit to their website at [https://www.cxadvocates.com](https://www.cxadvocates.com).This firm is suitable for businesses across different industries looking to refine their customer experience approach, whether they are dealing with challenges in customer retention, service delivery, or need to overall elevate their customer interactions.

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