Products

COBRA Vendor Risk Management is a comprehensive platform developed by C2 Cyber to help organizations effectively manage and mitigate risks associated with their supply chains. Recognizing that a significant portion of security breaches originate from third-party vendors, COBRA provides a streamlined approach to assess, monitor, and collaborate with suppliers to enhance overall security posture. Key Features and Functionality: - Inherent Risk Assessment: COBRA instantly evaluates the inherent

Openly is a technology-driven insurance provider specializing in premium homeowners insurance, designed to empower independent agents and simplify the insurance process for consumers. By leveraging advanced data analytics and modern technology, Openly offers comprehensive coverage options that are both transparent and easy to understand. Founded by industry veterans, the company focuses on delivering superior insurance products through a network of trusted independent agents, ensuring personaliz

OPC Business Support is a comprehensive Business Process Outsourcing (BPO provider offering a diverse array of services designed to enhance operational efficiency and drive business growth. With a focus on leveraging state-of-the-art technologies, OPC delivers tailored solutions to meet the unique needs of each client. Key Features and Functionality: - Software Development: Custom solutions catering to various business requirements, ensuring seamless integration and scalability. - Systems Adm

iScale Solutions offers comprehensive customer support outsourcing services designed to enhance customer satisfaction and loyalty. By leveraging a network of skilled professionals, iScale provides businesses with cost-effective solutions to manage customer interactions across various channels, ensuring a seamless and high-quality customer experience. Key Features and Functionality: - Customer Service Representatives (CSRs: Experienced agents adept at addressing customer needs, resolving issues

Imperium is providing future of business communication that is fast, scalable and simple. We enable virtual telephony, Avaya phones, chatbot and, can also configure whatsapp API and social media connects so that you don’t miss any opportunities from customers and can provide a satisfied customer experience through omnichannel. Pay as you go and perpetual model available.

Futurecalls Technology Pvt Ltd offers a comprehensive suite of IT and project consultancy services, specializing in voice and contact center solutions. Their offerings are designed to enhance customer service experiences and streamline communication channels for businesses across various industries. Key Features and Functionality: - Voice and Contact Center Solutions: Futurecalls manages and deploys AVAYA IPO installations and AVAYA CM solutions, serving as an Emerald partner for AVAYA. They a

LearnLode Contact Centre is a comprehensive knowledge management solution designed to enhance customer service operations within contact centers. By providing agents with immediate access to a robust knowledge base and decision support tools, LearnLode empowers teams to deliver accurate and efficient customer support, leading to improved satisfaction and operational efficiency. Key Features and Functionality: - Knowledge Base: Centralized repository for information, enabling agents to qu

Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels. With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent. With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that pro

ServiceMob, Inc. is a startup based in Southern Califorina, with a mission to fix the many inefficiencies in how people access and interact with companies when they need customer service.

We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price.

2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient. Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide

The #1 whistleblowing system for organizations using Google Workspace or Microsoft 365. Trusted, secure and easy to use.

Smiddle Omnichannel is a software solution that allows you to use instant messengers and a mobile application, as well as video and audio calls from the site to interact with customers in a business-friendly way thanks to omnichannel.

Smiddle Agent Scripting is a software, allowing to create and implement the scenarios of communication with Customers for Contact Center agents.

Control measures to ensure quality across all business processes

Interpreter IO is a comprehensive language services management software with extensive capabilities in our interpreter management software modules. We simplify the end to end process from booking through to invoicing and payment of interpreters. Interpreter IO is being used in hospitals, courts, government and language services providers. We are 100% cloud based software as a service and therefore clients can start getting benefits immediately.

Australian businesses deserve the best from their telco services, but with so many products available and differing organisational needs, TelcoDataCloud recognises that an unbiased, outside perspective is what’s required before making major costly decisions. TelcoDataCloud independently delivers account management solutions sourced from multiple telecommunications providers and assists with the implementation strategy best suited to the organisation. With detailed reports from a TelcoDataCloud a

MakV Infotech is committed to understand your needs and turn your ideas into reality to enhance your business and reach your goals. We provide a wide range of solutions with our regularly increasing experience. MakV Infotech has always maintained a very satisfying client relationship, with its solutions and services par excellence, timely delivery and support when needed. We deliver product development, business solutions and services with specialized knowledge.

The purpose of Abriska® 27036 is to help you improve both the effectiveness and efficiency of your supplier information security due diligence process. This is achieved by providing you with the capacity to tailor your question set and ask more in-depth questions of suppliers who have access to more sensitive or critical information. The core set of questions that form the due diligence have been developed by URM’s team of information security and data protection practitioners and are closely

With our commitment to improving the associate experience, EXP+™ Empower leverages award-winning learning and development solutions from Sitel Group® to unlock the power of your people, your greatest asset, to deliver superior CX.