Products

CQI is revolutionizing how companies manage and engage with their customer base, merging CX signals with operational events to deliver Verified CX. The company's solutions surface root causes of dissatisfaction and enable proactive action to resolve potential customer friction early. Going beyond simple sentiment analysis, CQI identifies misalignment early, guiding teams or triggering system actions before it affects the customer relationship. CQI’s services are geared toward organizations look

Vitality Index is the strategic account health platform built for B2B sales leaders who are done finding out their best accounts were at risk after it was too late. Most enterprise sales teams can tell you what's in their pipeline. Very few can tell you whether the partnerships underneath that pipeline are healthy, growing, or quietly hollowing out. Vitality Index fills that gap. HOW IT WORKS: Sales reps assess each strategic account across 21 Vitality Drivers — organized into 7 domains includ

Content Composer is Hyland’s flagship CCM solution. Content Composer helps organizations increase engagement with external parties by enabling automated, rule-based correspondence for a variety of communication needs ranging from simple to complex, including larger batch processing. Featuring omnichannel delivery and robust output management, Content Composer allows organizations to deliver content and communications at the time and in the format customers require. Designed to integrate with ent

LinkLive is the leading, AI-enabled communications and contact center platform, trusted by thousands of the world’s most highly secure organizations to deliver cloud-based contact center as a service (CCaaS), digital customer service (DCS), and enterprise communications. With over 1,100 happy clients, LinkLive is dedicated to creating compelling experiences, optimizing agent performance, and ensuring compliant communications for enterprise users by transforming conversations to efficiently suppo

Create a support agent trained on your content and back-end data. Let it handle all customer questions, from realtime inventory information to document generation. Boost your customer service and cut your support workload.

ManyFace is a cutting-edge AI-driven decision-making support system that empowers humans by providing personalized expertise and guidance at an affordable cost. This innovative solution enables organizations to make informed decisions, improve operational efficiency, and drive transformation through human-like conversations. Data Security: ManyFace ensures the highest level of data security, storing all data on-premises within the organization's existing infrastructure. This approach eliminates

AI-solution that helps B2B SaaS companies become #1 on the buyer shortlist.

India's first Aggregator CRM. Brings together Customers, Dealers & Service Partners. Build Better Interests in Digital Commerce. Scale worldwide with confidence on a modular platform designed for peak shopping at any time. Increase revenue, productivity, and channel engagement.

Zencall AI is your personal AI agent that answers missed calls, ensuring you never miss important information.

Sirius offers a conversational experience using Artificial Intelligence and Natural Language Processing to mimic conversations with real people. Deploy domain-trained, highly customizable virtual assistants to deliver superior customer interactions anytime, anywhere. Sirius adapts to all your needs, updates on the fly and works 24/7 in the background to improve Net Promoter Score, CSAT score for you.

BLEND's Multilingual Help Desk is an AI-powered customer support solution designed to seamlessly integrate with Zendesk, enabling businesses to provide efficient and accurate support in over 120 languages. By combining advanced neural machine translation (NMT) technology with human post-editing, this tool ensures high-quality translations that maintain the nuances of the original communication. Key Features and Functionality: - Seamless Zendesk Integration: The Multilingual Help Desk int

Nurturev is an AI-powered enterprise sales intelligence platform designed to streamline and enhance the sales process for B2B companies. By leveraging advanced artificial intelligence and machine learning, Nurturev provides actionable insights into customer needs, enabling sales teams to identify and prioritize high-value deals within complex enterprise accounts. This data-driven approach empowers organizations to make informed decisions, optimize their sales strategies, and drive significant re

At Provan Success we believe in empowering individuals like you to thrive as Customer Success leaders. Our program is designed to equip you with the essential skills, strategies, and visionary mindset necessary to evolve into a confident and capable leader. Through our immersive approach, we provide hands-on learning experiences that offer practical insights, meticulously crafted to tackle the real-world intricacies of the field. Embark on a transformative journey with our Customer Success Le

The Prestashop WhatsApp Live Chat addon by Knowband is designed to enhance customer communication and support for Prestashop store administrators. The Prestashop WhatsApp chat addon seamlessly integrates WhatsApp into the website, enabling customers to engage in real-time conversations with store owners or WhatsApp support executives.

Coax is a B2B communication platform that brings social media, email, two way SMS and MMS together. It's where businesses can go to bring all their communication under one roof. With one login, you can reply to customers in a simple chat thread that tracks the conversation no matter where it started. With a live chat widget on your website, Coax can help you capture new leads on your website. The chat stays live because your customers reply via SMS as easily as talking to friends or family.

Erlang telecom traffic software tools help users design and analyse telephone networks and call centers.

Omnilinx is a web-based omnichannel platform designed for customer support and communication. The platform offers a unified interface where businesses can manage customer interactions across a variety of communication channels, including phone, web chat, email, ticketing, internal chat, Facebook Messenger, Viber business channels, WhatsApp and SMS. Key features of Omnilinx include: • Integrated phone system, enabling smooth voice communication directly within the platform (or other devices), el

Address the security and trust concerns that cost you sales and convert more customers at every stage of the buyer’s journey with TrustedSite's earned certification program.

Caffeinated CX is an AI cx tool that helps customer support teams solve tickets 10x faster. . On average support reps are able to answer 3x as many tickets using our software. We don’t respond for your support team like a bot. Our AI prefills responses based on how you have answered in the past and integrates with every support software like Zendesk, Freshdesk, Helpscout, and more.

Chaty is an AI-powered receptionist for tour, experience and attraction businesses that answers calls, checks availability, and books directly into your system - seamlessly integrating with platforms like Rezdy.