# CQI Reviews
**Vendor:** CQI  
**Category:** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About CQI
CQI: The AI Customer Experience Platform for Predictive Prevention CQI is the only AI-powered customer experience platform that helps companies move from reactive damage control to proactive prevention at scale. Instead of waiting for complaints, CQI anticipates, verifies, and resolves customer friction the moment it appears — across the entire customer base. Prevent Friction Before It Becomes a Complaint CQI detects patterns and root causes early, preventing customer issues from spreading. By mapping interactions in real time, it ensures emerging frictions are fixed for all customers — not just case by case. Detect the Gap CQI’s AI‑Verified CX system finds the gap between company promises and customer reality. It automatically surfaces broken commitments, process breaks, and misalignments before they lead to churn or operational waste. Verify and Prioritize What Matters Most Combining advanced AI models, proven use cases, and deep CX expertise, CQI verifies which frictions have the largest impact on customer retention, repeat contacts, and OPEX - so your teams focus on fixes that truly move the needle. Fix at Scale CQI triggers intelligent actions and system‑wide corrections before the next customer feels the same pain. The result: consistent experiences, lower churn, and a continuously improving customer journey powered by verified AI insight.




## CQI Reviews
  ### 1. Unlocked a World of Actionable Data, unlocking behavioral prediction

**Rating:** 5.0/5.0 stars

**Reviewed by:** Antonio V. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 06, 2026

**What do you like best about CQI?**

It unlocked a world of actionable data for me. The dashboards are intuitive and easy to understand, and the UX feels friendly and straightforward.  The predictive analysis is impressive. The native AI features help unlock data-signal discovery, generate alerts, and recommend actions to fix root causes.

**What do you dislike about CQI?**

Allow UI configuration at user level, allowing the adjustment is the widgets on the screens.

**What problems is CQI solving and how is that benefiting you?**

Allow to understand call reasons, satisfaction, and agent performance with actionable alerts forpre-recall and pre-churn signals based on conversations. Allot to cross-reference conversations against system data to validate the customer experience and detect friction, unlocking Verified CX.



- [View CQI pricing details and edition comparison](https://www.g2.com/products/cqi/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-15+13%3A13%3A07+-0500&secure%5Bsession_id%5D=ea60a1dc-64f6-49de-a08d-35f2f6af1b61&secure%5Btoken%5D=e0b103465e30f3cc7178aad3383418e0de4696f855699fdabb588f9714c72d66&format=llm_user)

## CQI Features
**Platform**
- Health Score
- Customer Profiles
- Notifications

**Predictions**
- Service Quality Assurance
- Analytics
- Revenue Impact
- Artificial Intelligence
- Sentiment
- Retention

**Generative AI**
- AI Text Generation
- AI Text Summarization

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