Omnilinx

1 review

Omnilinx is a web-based omnichannel platform designed for customer support and communication. The platform offers a unified interface where businesses can manage customer interactions across a variety of communication channels, including phone, web chat, email, ticketing, internal chat, Facebook Messenger, Viber business channels, WhatsApp and SMS. Key features of Omnilinx include: • Integrated phone system, enabling smooth voice communication directly within the platform (or other devices), eliminating the need for third-party integrations. • Unified communication screen where all chats and phone calls with a client are consolidated and displayed in one place, ensuring easy access and overview of customer interactions. • Client profile offers a comprehensive history of customer interactions, helping support agents better understand the customer's journey. • Conference chats, allowing for the addition of multiple agents to a single client chat, fostering collaborative customer support. • Internal chat, facilitating personal and group conversations among colleagues for seamless team collaboration. • Smart routing that automatically assigns customer chats to the most suitable agent based on factors such as channel preference, agent availability, and expertise. • Multiple websites support within the same business account. • Аdvanced dashboard that provides key customer service metrics, delivering valuable insights into support performance and customer interactions. • Flexible pricing plans tailored to individual users within the same business account, allowing businesses to optimize their use of the platform based on specific roles and responsibilities.

Callflow Cloud Contact Center

0 reviews

Callflow Cloud Contact Center is a comprehensive solution designed to streamline and enhance customer interactions via phone. With its user-friendly interface and robust features, businesses can effectively manage inbound and outbound calls, automate call distribution, and leverage IVR self-service capabilities. Real-time monitoring tools enable supervisors to track agent performance and ensure optimal service quality. The platform offers extensive reporting capabilities, empowering organizations to gain insights and make data-driven decisions. With Callflow Cloud Contact Center, businesses can deliver exceptional customer experiences while optimizing operational efficiency.

Callflow Cloud PBX

0 reviews

Callflow Cloud PBX is an advanced cloud-based IP-PBX solution with over 50 modules such as call recordings, extended IVR capabilities, advanced call manager, tags and comments, detailed statistics, real time monitoring module, CRM and ERP custom integrations etc. Why Callflow Cloud PBX: • Works on Multiple Devices: WebRTC (desktop), IP Phones, Mobile App. • Enterprise Security – servers in the EU and USA. ISO/IEC 27001. • Built-in Modules for Comprehensive Solutions: Callflow Cloud PBX platform includes modules designed for both call centers and administrative departments, providing adaptable solutions. • Flexible Monthly Subscriptions: Scalable pricing based on per-user monthly subscriptions, accommodating businesses of all sizes within a single account. • Deployment Versatility: Multitenancy platform with cloud-based or on-premise deployment options, for maximum flexibility. • Tailored Integrations & Expert Support: Custom integration services and dedicated engineer support, ensuring seamless implementation and ongoing assistance. • Cost-effectiveness: Competitive features and cost-effective solutions compared to industry leaders. • Proven Track Record: Two decades of industry experience and a strong presence in European markets.