Products

**CargoScope** is an ocean container tracking platform built for freight forwarders, customs brokers, importers, exporters, drayage providers, and logistics teams. Track containers in real time across 100+ ocean carriers from a single workspace. CargoScope combines carrier milestones, ETA updates, port and inland events, rail handoffs, and shipment alerts into one unified dashboard, eliminating the need to constantly check multiple carrier websites. Teams can collaborate on shipments, receive

Engage customers, sell products & services, accept payments, take bookings and so much more through messaging apps like WhatsApp. Simple setup. No IT skills required.

Transform your digital properties into immersive, conversational experiences that anticipate customer needs, guide discovery, and build trust with Brand Concierge — powered by AI. Enhance discovery and increase engagement with AI-powered conversations that match customer intent with the content to drive trust and action. - Ensure every response is accurate with conversations based on brand-aligned content. - Surface existing site content and assets to create natural, on-brand responses and vis

Theum is next-generation knowledge management that frees your business from the “knowledge paralysis” caused by document-oriented search.

Customer-relation departments and executive management use Batvoice to boost sales and customer satisfaction, and save costs by automating scorings (compliance & satisfaction) and coaching. Batvoice is a unique AI that transcribes service calls content & picks-up on emotional cues to turn topics and paint points into best actions to improve results. It's plug & play, multilingual, with a multi-sectoral approach.

eGain AI Knowledge Hub is the industry’s most advanced AI-powered knowledge management solution, designed to empower customer service, contact center, and support teams with instant, accurate, and compliant answers across channels. Whether it’s for agents, chatbots, or self-service, the AI Knowledge Hub delivers consistent and context-aware knowledge using trusted generative AI, guided workflows, search, and analytics. Key Features: • Trusted Generative AI for safe and accurate responses • Smart

SpeechLog AI Analytics is an advanced solution designed to transform raw audio data from contact center interactions into actionable insights. By converting speech into text, it enables businesses to analyze customer conversations, monitor agent performance, and enhance overall service quality. This tool empowers organizations to derive valuable business intelligence, optimize operations, and improve customer satisfaction. Key Features and Functionality: - Speech-to-Text Conversion: Accurately

The design thinking platform for designing personas and business models, mapping customer journeys, experience innovation, and execution management to improve customer experience. Functionalities are Customer Journey Mapping, Persona Mapping, Empathy Mapping, Business Model Canvas, Ideation Management, Task Management.

AWS OpsWorks is a configuration management service that provides managed instances of Chef and Puppet, which are automation platforms that allow you to use code to automate the configurations of your servers.

Wow Customer Support is one of the leading customer support solution provider for all type of small and large businesses around the globe. With the team of proactive English speaking agents, managers and engineers, ready to answer your customers 24/7. As a leading BPO service provider in the region, our internal processes are robust with the most superlative quality standards in place. In addition to the high internal benchmarks that we have, we are compliant with the ISO requirements for qu

It is an omnichannel management software designed to enhance customer experience and contact center profitability. It allows to centrally manage all contacts between a company and its users, regardless of the channel on which they take place. Inconcert’s cloud contact center software optimizes the entire contact process as it integrates administration, planning, and configuration functions on a single platform. 

Somos una agencia de performance enfocada a lograr resultados y no a vender ilusiones. Confiamos en la capacidad de nuestro equipo para desarrollar y gestionar ideas de negocio que permitan a nuestros clientes tener éxito en entornos digitales.

Skyhigh Cloud Native Application Protection Platform CNAPP is the industry’s first platform to extend Cloud Access Security Broker CASB, bringing application and data context to converge Cloud Security Posture Management CSPM with IaaS Data Loss Prevention DLP for IaaS public clouds. Skyhigh CNAPP provides consistent data protection, threat prevention, governance, and compliance throughout the cloud-native application development lifecycle. Skyhigh CNAPP is consolidated into a fully converged pl

Feedier is an AI-Native Customer Intelligence platform that helps medium-sized and large companies place the Voice of the Customer at the heart of their decision-making. Its promise: a powerful AI to save CX, Quality and Operations teams considerable time while maximising the impact of their actions. Our approach is based on a strong conviction: the value is not in the volume of feedback collected, but in the ability to rapidly transform it into concrete decisions, at the right level, from loca

Redgate's SQL Toolbelt provides products for SQL Server development, deployment, backup, and monitoring.

Accordia Global specializes in Omnichannel Cloud Contact Centers and Chatbot solutions. We empower businesses of all sizes, particularly small and medium enterprises, to enhance customer experience and drive growth. Our core expertise lies in Contact Center solutions, offering Cloud and on-premise options. Our suite includes Voice, Chat, Desk, and Social channels, ensuring seamless interactions across platforms. We excel in CRM integration and digital transformation, seamlessly connecting contac

Predictive dialler built for faster outbound calling with AI built in. • Auto pacing to match agent availability • Higher connect rates with fewer dropped calls • Live transcription and call summaries • Real time objection prompts and next best actions • Sentiment and intent detection for better control • Smart lead scoring and priority queues • Automated callbacks, voicemail drop, and local presence options • Call recording with compliance controls • AI voice bots for overflow and out of hours

Nixxis Contact Suite is a unified contact center software solution that transfoms your call center operations by giving it a single platform with customer contact capabilities for multi-channel, inbound and outbound contact capabilites, and collaboration functionality.

AireContact helps with customer experience by enabling your customers to interact with your business across multiple communicaiton channels, including phone, chat, email and social media.

Pivotal Cloud Foundry (PCF) is the proven solution for companies seeking software-led, digital transformation.