Products

OneContact CC allows an integrated management of multiple channels: Voice (GSM, SIP or other PSTN calls), Video (3G, SIP), IM (IP), e-Mail, Fax, Social Media, Skype and Skype for Business.

Callision is like a virtual desktop for call center employees - it allows them to make HD calls, chat, send files, and much more - straight from the web browser on their computer or tablet.

2Ring COMPACT AGENT is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-office workers.

Inspeech is a Speech Analytics solution that is able to transcribe and analyze all the contact center’s conversations on all voice and text channels using cutting-edge GenAI technology. Inspeech provides business intel as it assesses the quality of the service provided, viewing KPIs and detecting operational issues, which contributes to lowering costs and improving the customer experience. It additionally optimizes agent performance as it provides actionable insights aimed at raising service and

Unient appreciates just how vital customer-facing support teams are in maintaining good relationships with your client base, particularly in highly technical and customer-centric industries. As your Customer Support and Success partner, we are an extension of your brand and we are committed to providing our customers with a secure and overall seamless experience at every point of contact through consistent and prompt service and resolution.We can start with a lean team of highly trained professi

Our BPO and call center services are designed with a singular focus: to help your business achieve its goals, exceed customer expectations, and maximize efficiency. We firmly believe that true synergy emerges when we collaborate seamlessly with our clients, working as an extension of your team and tailoring our solutions to meet your unique needs.

Lower Your Costs, Pay As You Grow Balance your need to contain costs with your need to maintain a great customer experience by leveraging the power of the Gravis Apps cloud technology for your contact center. With our managed services, we handle everything for you so you can focus on the things that matter most.

Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’

Customer-relation departments and executive management use Batvoice to boost sales and customer satisfaction, and save costs by automating scorings (compliance & satisfaction) and coaching. Batvoice is a unique AI that transcribes service calls content & picks-up on emotional cues to turn topics and paint points into best actions to improve results. It's plug & play, multilingual, with a multi-sectoral approach.

SpeechLog AI Analytics is an advanced solution designed to transform raw audio data from contact center interactions into actionable insights. By converting speech into text, it enables businesses to analyze customer conversations, monitor agent performance, and enhance overall service quality. This tool empowers organizations to derive valuable business intelligence, optimize operations, and improve customer satisfaction. Key Features and Functionality: - Speech-to-Text Conversion: Accurately

White Label Communications provides Private Label Dial Tone to it's partners through a global hosted PBX and SIP Trunk solution that enables the next generation of service providers (NGSP) to expand their product base.

Ensure Total Customer Care by Organizing and Monitoring Communications across All Channels.

Amtelco's call center and secure messaging app enable healthcare and commercial organizations to efficiently and securely manage live calls and omnichannel traffic. The platform includes additional features such as on-call scheduling software, web-based directories, and secure messaging tools. Leading healthcare and commercial organizations utilize the Amtelco call center platform to effectively handle call traffic and enhance the user experience.

Loopy is an observability platform for customer support operations. It serves as a central hub for data aggregation and analysis, collecting information from various sources, including CRMs, human resource tools, WFM systems, QA platforms, and chatbots. All this data is consolidated in a single location, a CX Ops Data warehouse, to overlay the visibility CX teams need to spot anomalies early, identify pain points, and evaluate changes effectively. Instead of reacting to issues, our observability

Agility Hosted Telephony is Simplicity Group’s Cloud Telephone System for Northern Ireland & UK businesses which utilises the very latest telephone system technology. Cloud-Based: Agility is hosted in the cloud, eliminating the need for on-premises hardware and reducing maintenance and management overhead. Users can access their phone system from anywhere with an internet connection. Microsoft Teams- Microsoft Teams Phone is rapidly becoming the go-to solution for businesses looking to

Cloud Vision Technologies is a provider of integrated communication suites for small and medium businesses. Our communication suite includes voice, SMS, messaging, internet faxing, conference bridging, and more. We provide a unified communication experience with excellent Quality of Service (QoS), to help you succeed. What differentiates our services from others is our end-to-end knowledge of network infrastructure and data networks. For example, we do not ship you pre-configured phones and

MCUBE Extension/PBX allows users to seamlessly transfer incoming calls to another phone number or extension. This can be useful in a variety of situations, such as when a caller needs to be transferred to a specific department or individual within an organization. The feature can be easily configured and used through the MCUBE interface, making it a convenient and efficient tool for managing incoming calls.

Flexible, cost-effective operations outsourcing that extends the impact of your team. From seed to scale, our services are built for brands that care about quality, affordability, and culture.

VoIP Business is offering the services of the cloud based system and it is available all across the globe. It is offering the feature of call forwarding in VoIP internet calling using just one network to transmit data and voice. Using one network rather than two reduces the call charges for the customers. Internet calls have a wide range of several other features include video calling, call forwarding and conference calling.

Whether your customers prefer to pay over the telephone, through email, webchat, SMS, or any other digital channel, Cardprotect provides the simplest, most secure means of completing a transaction. Recognized as a Level 1 PCI DSS Service Provider and ISO 27001 certified, you can rest with peace of mind knowing that Semafone’s solutions meet the strictest security standards.