---
title: OneContact CC Reviews
meta_title: 'OneContact CC Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how OneContact CC works for a business like yours.
date_modified: '2025-04-02'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# OneContact CC Reviews
**Vendor:** Collab  
**Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)  
**Total Reviews:** 1
## About OneContact CC
A 360º contact center management platform that combines multiple communication channels: voice, video, e-mail, social media and chat (WhatsApp, Facebook Messenger and Skype). A unified customer experience that can be delivered to different scales and business models. It includes OneContactFlows, a intuitive drag and drop tool to design IVR. The Interactive Voice Response system - IVR (Voice or Visual) is a powerful self-service tool, available 24/7, that helps to filter interactions, redirect communication and reduce waiting queues. KEY BENEFITS: 1.Intuitive, unified and omnichannel interface made for customer engagement 2.Feature rich platform, customizable to your needs 3.Flexible, scalable deployment options (Public Cloud, Private Cloud and On-Prem).




## OneContact CC Reviews
  ### 1. It's A great tool that it could offer more

**Rating:** 3.0/5.0 stars

**Reviewed by:** Brizaira M. | Support Engineer and Incident Manager,, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 22, 2021

**What do you like best about OneContact CC?**

it´s practical and valuable to use, and adaptable for the need of the business

**What do you dislike about OneContact CC?**

the technical support for the tool, I think, could be better

**Recommendations to others considering OneContact CC:**

If you are looking for a tool for the attention of your business contact center, this is very useful and easy to use and it is all based on the cloud.

**What problems is OneContact CC solving and how is that benefiting you?**

I have been able to adapt this tool to the business of my clients, taking the requirements made by the Call center area, which attend to customer requests through One Contact.


## OneContact CC Discussions
  - [What is OneContact CC used for?](https://www.g2.com/discussions/what-is-onecontact-cc-used-for)

- [View OneContact CC pricing details and edition comparison](https://www.g2.com/products/onecontact-cc/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-03+03%3A32%3A37+-0500&secure%5Bsession_id%5D=0e09d27f-80e0-44d9-aabe-a497afc554d7&secure%5Btoken%5D=a583bc7ebff444bdc7be9086bd6b43090e25a00a9617305d98345dcbaf479c3b&format=llm_user)

## OneContact CC Features
**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Administration**
- Automation
- Performance Analysis
- Dashboards
- Forecasting
- Intraday Management

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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