Top 10 Zendesk for Customer Service Alternatives & Competitors

Top 10 Alternatives to Zendesk for Customer Service Recently Reviewed By G2 Community

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Fin by Intercom
By Intercom, Inc.
4.5/5
(3,806)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Zendesk for Customer Service, Fin by Intercom is:
Easier to admin
Easier to set up
Easier to do business with
Categories in common with Zendesk for Customer Service:
Help Desk
Live Chat
Chatbots
Shared Inbox
AI Customer Support Agents

Tidio
By Tidio
4.6/5
(1,880)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Reviewers say compared to Zendesk for Customer Service, Tidio is:
Easier to set up
Easier to admin
Better at support
Categories in common with Zendesk for Customer Service:
Help Desk
Live Chat
Chatbots
Shared Inbox
AI Customer Support Agents

Hiver
By Hiver
4.6/5
(1,278)
Product Description
Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
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Reviewers say compared to Zendesk for Customer Service, Hiver is:
Easier to set up
Easier to admin
Better at support
Categories in common with Zendesk for Customer Service:
Help Desk
Live Chat
Chatbots
Shared Inbox
Conversational Support
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Front
By Front App
4.7/5
(2,429)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to Zendesk for Customer Service, Front is:
Easier to set up
Better at support
Easier to admin
Categories in common with Zendesk for Customer Service:
Help Desk
Live Chat
Shared Inbox
AI Customer Support Agents
Conversational Support

LiveAgent
By QualityUnit
4.5/5
(1,531)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to Zendesk for Customer Service, LiveAgent is:
Better at support
Easier to set up
Easier to do business with
Categories in common with Zendesk for Customer Service:
Help Desk
Live Chat
Chatbots
Shared Inbox
AI Customer Support Agents

Gorgias
By Gorgias
4.6/5
(548)
Product Description
Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.
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Reviewers say compared to Zendesk for Customer Service, Gorgias is:
Easier to admin
Easier to do business with
Easier to set up
Categories in common with Zendesk for Customer Service:
Conversational Commerce Platforms
Help Desk
Live Chat
AI Customer Support Agents
Conversational Support

LivePerson
By LivePerson
4.3/5
(209)
Product Description
Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.
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Reviewers say compared to Zendesk for Customer Service, LivePerson is:
Slower to reach roi
More expensive
Easier to set up
Categories in common with Zendesk for Customer Service:
Conversational Commerce Platforms
Live Chat
Chatbots
AI Customer Support Agents
AI Agents For Business Operations

Salesforce Service Cloud
By Salesforce
4.4/5
(7,204)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Zendesk for Customer Service, Salesforce Service Cloud is:
More expensive
Easier to do business with
Easier to admin
Categories in common with Zendesk for Customer Service:
Help Desk
Live Chat
Conversational Support
Complaint Management
Customer Self-Service

Gladly
By Gladly
4.7/5
(1,097)
Product Description
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.
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Reviewers say compared to Zendesk for Customer Service, Gladly is:
Easier to set up
Easier to do business with
Better at support
Categories in common with Zendesk for Customer Service:
Help Desk
Live Chat
AI Customer Support Agents
Conversational Support
Customer Self-Service

Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
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