Zendesk Support

Zendesk Alternatives & Competitors

Looking for alternatives to Zendesk Support? Tons of people want Help Desk software to help with response automation, customer portal, and sla management. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk software that reviewers voted best overall compared to Zendesk Support. Based on reviewer data you can see how Zendesk Support stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.

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Market Segment

Top 20 Alternatives & Competitors to Zendesk Support

    #1
    #1
  1. Freshdesk

    (2,178)4.4 out of 5
    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Reviewers say compared to Zendesk Support, Freshdesk is:

    Better at support
    Easier to do business with
    Easier to admin
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Reviewers say compared to Zendesk Support, Freshdesk is:

    Better at support
    Easier to do business with
    Easier to admin

    Freshdesk review by Alejo J.
    "Freshdesk provides many useful options for Help desk: The best thing about Freshdesk is its excellent integration through the use of API tools. In this sense, the platform is versatile enough to improve the management of customer assistance through emails and social networks. We like that notifications can be automated, and that the integration of CRM is so comfortable. It is very easy to communicate with our customers, due to its excellent unified communications system. "
    #2
    #2
  3. Salesforce Service Cloud

    (1,721)4.1 out of 5
    Optimized for quick response
    The Service Cloud is a social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service needs.

    Reviewers say compared to Zendesk Support, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    Easier to do business with
  4. The Service Cloud is a social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service needs.

    Reviewers say compared to Zendesk Support, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    Easier to do business with

    SF Service Cloud review by Tomas J.
    "Salesforce Service Cloud the best in social management and CRM: We needed to use a tool that allowed us to do social management, sales campaign management and CRM, Salesforce Service Cloud was the best program we could find because it offers that and much more! Sincerely at the beginning it is a bit complicated to use it since it has many options and tools but that shows how complete it is since it has many options that allow us to perform different procedures."
    #3
    #3
  5. Zoho Desk

    (1,296)4.3 out of 5
    Optimized for quick response
    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Reviewers say compared to Zendesk Support, Zoho Desk is:

    Easier to do business with
    Easier to admin
  6. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Reviewers say compared to Zendesk Support, Zoho Desk is:

    Easier to do business with
    Easier to admin

    Zoho Desk review by Jenny Kim H.
    "Better than average help desk solution: Help Desk is sophisticated enough to do a lot in regards to ticket submission, automated status updating and email confirmations with suggested resolutions. "
    #4
    #4
  7. LiveAgent

    (1,033)4.5 out of 5
    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Reviewers say compared to Zendesk Support, LiveAgent is:

    Better at support
    Easier to do business with
    Easier to admin
  8. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Reviewers say compared to Zendesk Support, LiveAgent is:

    Better at support
    Easier to do business with
    Easier to admin

    LiveAgent review by Christopher L. B.
    "A great tool for our team.: A great tool that gives us a good amount of computer solutions for the same application, this tool has all the features that we need in our help desk, to solve different internal and external problems of our company. One of the features that I like most about this application is the easy integration with other online communication systems, as are the different social networks, which allows us to get a little closer to our clients through different platforms, and give them a service support, or what they need, quality, in addition to live chat, has all the necessary tools to solve any incident through this medium. It should also be noted that this application has a very intuitive panel, where it is easy to access the different tools that this system gives us, to take advantage of them in a faster way, able to access them easily, since they are in the right place forever. "
    #5
    #5
  9. TeamSupport

    (554)4.3 out of 5
    A powerful customer support suite with a focus on collaboration.

    Reviewers say compared to Zendesk Support, TeamSupport is:

    Easier to do business with
    Better at support
    Easier to admin
  10. A powerful customer support suite with a focus on collaboration.

    Reviewers say compared to Zendesk Support, TeamSupport is:

    Easier to do business with
    Better at support
    Easier to admin

    TeamSupport review by Matt B.
    "All-encompassing, robust, helpful customer service application : It gives me the ability to do everything I want and need to do in order to provide top-notch service to my customers. It's literally a one-stop shop. I can record calls, respond to emails, host a robust knowledge base, respond to customers via chat, host a community forum, and a lot more. Everything is easy to use and works extremely well."
    #6
    #6
  11. ConnectWise Manage

    (358)4.0 out of 5
    Business Automation and PSA

    Reviewers say compared to Zendesk Support, ConnectWise Manage is:

    Slower to reach roi
    More expensive
  12. Business Automation and PSA

    Reviewers say compared to Zendesk Support, ConnectWise Manage is:

    Slower to reach roi
    More expensive

    ConnectWise review by Elijah H.
    "Organize, assign and solve the requests of your clients with ConnectWise Manage: Of all the CRM tools that I have used throughout my career, the one I liked the most is ConnectWise Manage, this is due to the fact that it is more complete than the rest, that is, it allows you to review the received ticket tray, at the same time it allows you to schedule the tickets for days and hours to know when to work them thanks to your view in the form of a calendar and ter allows you to generate metrics about the work that the analysts are carrying out to whom you assign the tickets for resolution, the truth is an excellent, complete and powerful tool"
    #7
    #7
  13. Kayako

    (188)4.1 out of 5
    Optimized for quick response
    Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Reviewers say compared to Zendesk Support, Kayako is:

    Slower to reach roi
  14. Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Reviewers say compared to Zendesk Support, Kayako is:

    Slower to reach roi

    Kayako review by Thian Z.
    "Lo mejor de kayako!: Realmente me encanta Kayako ya que tiene funciones muy específicas que son muy útiles para nuestra organización, una de las mejores características del kayako es su tiempo de reacción, por lo que ofrece una excelente experiencia. Kayako también nos ha permitido utilizar nuestro correo electrónico y redes sociales al mismo tiempo. Simplemente Kayako es uno de mis servicios de ayuda favoritos, porque es único y fácil de usar."
    #8
    #8
  15. Helpshift

    (213)4.3 out of 5
    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Reviewers say compared to Zendesk Support, Helpshift is:

    Easier to set up
    Easier to do business with
    Easier to admin
  16. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Reviewers say compared to Zendesk Support, Helpshift is:

    Easier to set up
    Easier to do business with
    Easier to admin

    Helpshift review by Zackary M.
    "A Positive, Responsive Interface : The simplicity of the interface means more time to converse with customers and less time spent clicking around looking for additional information. Everything is in an appropriate place. "
    #9
    #9
  17. Help Scout

    (158)4.3 out of 5
    A help desk for teams that insist on a delightful customer experience

    Reviewers say compared to Zendesk Support, Help Scout is:

    Easier to set up
    More usable
    Easier to do business with
  18. A help desk for teams that insist on a delightful customer experience

    Reviewers say compared to Zendesk Support, Help Scout is:

    Easier to set up
    More usable
    Easier to do business with

    Help Scout review by Abbie  R.
    "No customer need slips through the cracks with Help Scout: I’m not wading through a messy inbox anymore. My emails now feel more like a neat to-do list and I love the feeling of clearing all of them out. Help Scout has seriously made me into a more organized person and I feel like taking care of my clients is easy in a way it wasn't before. My company explored other options last year and the resounding opinion of my entire team is that we did NOT want to lose Help Scout. I don't think this was an aversion to change, but rather an appreciation for the system Help Scout had let us create with each other. It's very easy to work together as a a team by using it and I would imagine it provides excellent oversight for our manager. It's pretty motivating that anyone in my company can see my responses to my customer over Help Scout. If your'e great at customer service, you love this feature. If you want to fly under the radar and do a mediocre job, Help Scout would find you out pretty fast. "
    #10
    #10
  19. HappyFox

    (112)4.6 out of 5
    Optimized for quick response
    Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)

    Reviewers say compared to Zendesk Support, HappyFox is:

    Easier to do business with
    Better at support
    Easier to admin
  20. Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)

    Reviewers say compared to Zendesk Support, HappyFox is:

    Easier to do business with
    Better at support
    Easier to admin

    HappyFox review by Eric V.
    "A good program but could be faster and more organizaed: It's easy to send e-mails, the interface is nice, it's generally fairly fast and you can easily work with other people on your team with it."
    #11
    #11
  21. Re:amaze

    (104)4.6 out of 5
    Optimized for quick response
    Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.

    Reviewers say compared to Zendesk Support, Re:amaze is:

    Easier to do business with
    Easier to admin
    Better at support
  22. Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.

    Reviewers say compared to Zendesk Support, Re:amaze is:

    Easier to do business with
    Easier to admin
    Better at support

    Re:amaze review by Robert B.
    "Careful interface to facilitate better support: The chat that the system has is very intuitive and allows not only to maintain a fluid communication with the client, but also to review everything that has been said previously, the communication history. Being able to access and review all the conversations allows for fewer doubts and for the interaction to be more fluid. It has multiple integrations with other applications that helps to better manage sales, advertising and also to have a database with a greater amount of information, which allows having a unified knowledge. The support of Re: Amaze has helped me to solve doubts and all the consultations that I have done on functional aspects of the program have been able to solve them. "
    #12
    #12
  23. CRMdesk

    (102)4.0 out of 5
    Help Desk Software

    Reviewers say compared to Zendesk Support, CRMdesk is:

    Slower to reach roi
    More expensive
    Easier to do business with
  24. Help Desk Software

    Reviewers say compared to Zendesk Support, CRMdesk is:

    Slower to reach roi
    More expensive
    Easier to do business with

    CRMdesk review by George R.
    "The best solution I've ever tried.: CRMdesk is for me the best CRM solution out there at the moment. It has plenty of features that need to be taken in notice when we talk about how clients are being treated by using it as well. Its dashboard alongside workflow and menus are the best features that I can tell you right now are totally worth it. The whole system is like this way: the client has a query, ticket is created with random code, one of our crew takes the ticket and inmediately reaches the client and the conversation begins and in less than 5 minutes the problem is more than solved."
    #13
    #13
  25. Oracle Service Cloud (formerly RightNow)

    (100)3.8 out of 5
    Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.

    Reviewers say compared to Zendesk Support, Oracle Service Cloud (formerly RightNow) is:

    Slower to reach roi
    More expensive
  26. Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.

    Reviewers say compared to Zendesk Support, Oracle Service Cloud (formerly RightNow) is:

    Slower to reach roi
    More expensive

    Oracle review by Joyce S.
    "Right Tool Makes the Job Easier: The built-in features which enabled us to deploy with less customization required, which allowed us to meet our very short project timeline. I am also a fan of Engagement Engine. We are able to create rules which allowed us to control when to display our support icons. "
    #14
    #14
  27. Issuetrak

    (61)4.1 out of 5
    Optimized for quick response
    Issuetrak helps your team track tickets, issues, & requests with features like auto-assignment, ticket escalation, at-a-glance dashboard metrics, detailed reporting, custom forms, user-defined fields, and much more. Submit tickets via email, mobile, web form, or web portal. Define your workflow with simple task lists or complex branching. Issuetrak is highly configurable, quickly implemented, & easy to use. Cloud or on-premise deployment.

    Reviewers say compared to Zendesk Support, Issuetrak is:

    Slower to reach roi
    Easier to do business with
    Better at support
  28. Issuetrak helps your team track tickets, issues, & requests with features like auto-assignment, ticket escalation, at-a-glance dashboard metrics, detailed reporting, custom forms, user-defined fields, and much more. Submit tickets via email, mobile, web form, or web portal. Define your workflow with simple task lists or complex branching. Issuetrak is highly configurable, quickly implemented, & easy to use. Cloud or on-premise deployment.

    Reviewers say compared to Zendesk Support, Issuetrak is:

    Slower to reach roi
    Easier to do business with
    Better at support

    Issuetrak review by Administrator
    "IssueTrak’s Help Desk software has been a great benefit to our organization.: The Reports section is highly utilized and cherished for it provides us with Summery Reports and a Report Writer for our own Queries. "
    #15
    #15
  29. Kustomer

    (61)4.3 out of 5
    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Reviewers say compared to Zendesk Support, Kustomer is:

    Better at support
    Better at meeting requirements
  30. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Reviewers say compared to Zendesk Support, Kustomer is:

    Better at support
    Better at meeting requirements

    Kustomer review by Scott K.
    "A little raw, but very innovative: Our company was an early adopter of Kustomer. One reason we chose Kustomer was, as a newer company, it was very open to working with us to accommodate some of our specific needs from a customer CRM. Kustomer invested a lot of time setting up its system to work well for some of our specific use cases. It's definitely a forward-thinking company that's constantly iterating and developing new features."
    #16
    #16
  31. Deskero

    (61)4.3 out of 5
    Deskero is an innovative help desk software, born from an innovative idea: creating a new kind of relationship with customers, that really focuses on their needs.

    Reviewers say compared to Zendesk Support, Deskero is:

    Easier to set up
    Easier to admin
    Better at support
  32. Deskero is an innovative help desk software, born from an innovative idea: creating a new kind of relationship with customers, that really focuses on their needs.

    Reviewers say compared to Zendesk Support, Deskero is:

    Easier to set up
    Easier to admin
    Better at support

    Deskero review by Thian Z.
    "Awesome software!: I really love Deskero, because it has given infinite improvements to our organization, among which my favorite thing is the comfort that this service offers to all our users. Deskero, I think, is an excellent service, is very diversified and allows interaction between all our users and consumers through the use of tickets (it is an excellent service). Kayako also allows multi-channel support, social networks, chat and reporting functions of a suite. In addition Deskero has no limits! Because it has allowed us to work with different platforms such as phone, Android and Windows applications."
    #17
    #17
  33. Vision Helpdesk

    (50)4.7 out of 5
    The ALL IN ONE customer support helpdesk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.

    Reviewers say compared to Zendesk Support, Vision Helpdesk is:

    Better at support
    Easier to do business with
    Easier to admin
  34. The ALL IN ONE customer support helpdesk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.

    Reviewers say compared to Zendesk Support, Vision Helpdesk is:

    Better at support
    Easier to do business with
    Easier to admin

    Vision Helpdesk review by Gerhard R.
    "Simplest and best solution: The simple and uncomplicated Interface of Vision Helpdesk makes it fast and easy to use"
    #18
    #18
  35. Jitbit Helpdesk

    (46)4.3 out of 5
    Super friendly helpdesk ticketing system, offered both as a cloud-based solutin and on-premise version

    Reviewers say compared to Zendesk Support, Jitbit Helpdesk is:

    More usable
    Easier to set up
    Easier to do business with
  36. Super friendly helpdesk ticketing system, offered both as a cloud-based solutin and on-premise version

    Reviewers say compared to Zendesk Support, Jitbit Helpdesk is:

    More usable
    Easier to set up
    Easier to do business with

    Jitbit Helpdesk review by Mildred V.
    ""Jitbit Helpdesk Review": JitBit is easy to configure, UI is spotless and easy to understand. The ticket framework is a standout amongst the best highlights and effectively altered utilizing the mechanization rules. The detailing instrument is extraordinary, you can bore down to your ticketing framework by date, allocated specialist, ticket status and the sky is the limit from there. You can likewise dissect how your help group are performing from a few measurements accessible inside the reports. It additionally furnishes the capacity to incorporate with various applications to improve its execution. It is a basic mechanical item that gives extraordinary outcomes."
    #19
    #19
  37. Agiloft

    (41)4.6 out of 5
    Agiloft is a provider of adaptive web-based business process management solutions for organizations of all sizes.

    Reviewers say compared to Zendesk Support, Agiloft is:

    Easier to do business with
    Better at support
    Better at meeting requirements
  38. Agiloft is a provider of adaptive web-based business process management solutions for organizations of all sizes.

    Reviewers say compared to Zendesk Support, Agiloft is:

    Easier to do business with
    Better at support
    Better at meeting requirements

    Agiloft review by Carly C.
    "We utilize this unique tool to manage requisitions, approvals, and contractor ticketing. : Agiloft is very user friendly and has tremendous flexibility for you to customize your Knowledge Base and develop workflows to automate mundane tasks, eliminate human error, integrate with other software tools, and increase end user satisfaction. Once the platform is built, the implementation specialist arms you with all of the tools necessary to make modifications and updates as the need for tweaks arises. "
    #20
    #20
  39. Teamwork Desk

    (36)4.3 out of 5
    Teamwork Desk was built to make it easy for your team to deal with even the most complex customer enquiries. With unbeatable pricing, as well as amazing features and a great user interface, Teamwork Desk will enable you to track and manage your customer requests without sabotaging any previous rapport built with them

    Reviewers say compared to Zendesk Support, Teamwork Desk is:

    Easier to admin
    Easier to do business with
    Easier to set up
  40. Teamwork Desk was built to make it easy for your team to deal with even the most complex customer enquiries. With unbeatable pricing, as well as amazing features and a great user interface, Teamwork Desk will enable you to track and manage your customer requests without sabotaging any previous rapport built with them

    Reviewers say compared to Zendesk Support, Teamwork Desk is:

    Easier to admin
    Easier to do business with
    Easier to set up

    Teamwork Desk review by Jon B.
    "Loving it: The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without paying for accounts for everyone. It also "just works" which is great. It was easy to setup triggers and canned responses (which include rich HTML like links and tags for things like customer/client names, dates, etc...) Support has been readily available via live chat, email and by phone, and Teamwork support has really been wonderful both before and after signing up. I also loved their free trial that lets you actually switch plan levels while in trial so you can actually see what features are included vs. not. That let use deterime the mid-range plan solved all out needs and saves us a lot of money. "