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Zendesk Support Suite

Zendesk Support Suite Alternatives & Competitors

(2,277)4.2 out of 5

Looking for alternatives to Zendesk Support Suite? Tons of people want Help Desk Software to help with mobile user support, social integration, and chat/live support. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk Software that reviewers voted best overall compared to Zendesk Support Suite. Based on reviewer data you can see how Zendesk Support Suite stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Zoho Desk, Freshdesk, Salesforce Service Cloud, and LiveAgent are the most popular alternatives and competitors to Zendesk Support Suite.

Top Alternatives to Zendesk Support Suite

  • Zoho Desk
  • Freshdesk
  • Salesforce Service Cloud
  • LiveAgent
  • Intercom

Top 20 Alternatives & Competitors to Zendesk Support Suite

    #1
    #1
  1. Zoho Desk

    (2,689)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Zendesk Support Suite:
  2. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Zendesk Support Suite:

    CT
    I have enjoyed the use of tickets and the many integrations s it can do to other products such as JIRA and Slack. Its customer portal customization is fantastic and I feel allows ease of access for...Read more

    Reviewers say compared to Zendesk Support Suite, Zoho Desk is:

    Easier to do business with
    Easier to admin
    #2
    #2
  3. Freshdesk

    (2,343)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Zendesk Support Suite:
  4. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Zendesk Support Suite:

    DK
    Freshdesk unifies all customer messages that are distributed through various channels, and organizes them into a single source that can be accessed. Freshdesk makes it possible to answer customers...Read more

    Reviewers say compared to Zendesk Support Suite, Freshdesk is:

    Better at support
    Easier to do business with
    Easier to admin
    18%   of software applications aren't well liked by teams using them.
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    #3
    #3
  5. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Zendesk Support Suite:
  6. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Zendesk Support Suite:

    Javier M.
    JM
    I like the robust interface and features. It is easy to drive through and functional logic to interact with. The functionalities adhere to the company structure and needs. We can bridge the...Read more

    Reviewers say compared to Zendesk Support Suite, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    #4
    #4
  7. LiveAgent

    (1,309)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Zendesk Support Suite:
  8. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Zendesk Support Suite:

    UA
    There very flexible with payment plans and they understand customer requirements.

    Reviewers say compared to Zendesk Support Suite, LiveAgent is:

    Easier to do business with
    Better at support
    Easier to admin
    #5
    #5
  9. Intercom

    (1,261)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Zendesk Support Suite:
  10. Intercom allows you to communicate personally with every single customer.

    Categories in common with Zendesk Support Suite:

    AE
    It is 100% automated. Whatever company activity you are up to, Intercom will be there! It is the main tool in my life that is capable of combining the teams in one place: marketing, product,...Read more

    Reviewers say compared to Zendesk Support Suite, Intercom is:

    Slower to reach roi
    Easier to admin
    Easier to do business with
    #6
    #6
  11. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Zendesk Support Suite:
  12. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Zendesk Support Suite:

    RM
    1. Ease of integration and Knowledge Base 2. Multiple Digital Support Channels integrated into one console 3. Powerful platform for Analytic 4. Bots and AI integration are very easy

    Reviewers say compared to Zendesk Support Suite, Helpshift is:

    Slower to reach roi
    Better at support
    More expensive
    #7
    #7
  13. Kustomer

    (286)4.4 out of 5
    Optimized for quick response

    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Zendesk Support Suite:
  14. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Zendesk Support Suite:

    AP
    Very convenient for staff and customers, we are able to support the customers promptly, faster and easier communication between health professionals and patients

    Reviewers say compared to Zendesk Support Suite, Kustomer is:

    Slower to reach roi
    Easier to do business with
    Better at support
    #8
    #8
  15. HubSpot Service Hub

    (522)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Zendesk Support Suite:
  16. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Zendesk Support Suite:

    Ryan N.
    RN
    Hubspot provides an easy to navigate platform that does not require coding or a software engineer to tailor. It has many integrations and provides a full view of the customer's journey. All the...Read more

    Reviewers say compared to Zendesk Support Suite, HubSpot Service Hub is:

    Slower to reach roi
    Better at support
    Easier to do business with
    #9
    #9
  17. Front

    (622)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Zendesk Support Suite:
  18. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Zendesk Support Suite:

    Colleen J.
    CJ
    I absolutely love Front. Our team utilizes the email commenting and assigning functionality in our everyday business. It greatly reduced the time we spent forwarding emails back and forth,...Read more

    Reviewers say compared to Zendesk Support Suite, Front is:

    Easier to do business with
    Better at support
    Easier to admin
    #10
    #10
  19. Talkdesk

    (1,153)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Zendesk Support Suite:
  20. World's Leading Cloud Call Center Software

    Categories in common with Zendesk Support Suite:

    UE
    I like how it will pop up when someone is calling you ensuring that the call isn’t missed even if minimized

    Reviewers say compared to Zendesk Support Suite, Talkdesk is:

    Slower to reach roi
    Easier to admin
    More usable
    #11
    #11
  21. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Zendesk Support Suite:
  22. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Zendesk Support Suite:

    Mahesh G.
    MG
    My way to convey LiveChat's incredible features will be short, because they are diverse in nature. During chatting, I can conveniently label the property owner for a better insight into the...Read more

    Reviewers say compared to Zendesk Support Suite, LiveChat is:

    Easier to admin
    Easier to set up
    Easier to do business with
    #12
    #12
  23. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Zendesk Support Suite:
  24. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Zendesk Support Suite:

    AG
    I want to recommend this solution, not only for being excellent, but for its great technical support service, there is also a lot of specific documentation Easy use for end user since its interface...Read more

    Reviewers say compared to Zendesk Support Suite, Jira Service Management is:

    Easier to do business with
    #13
    #13
  25. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with Zendesk Support Suite:
  26. A powerful customer support suite with a focus on collaboration.

    Categories in common with Zendesk Support Suite:

    Michael S.
    MS
    The feature I like the most is the ability of sending images and files to clients with ease. Clients can look up old tickets, enter new ones, exchange files and, review Knowledge base articles. The...Read more

    Reviewers say compared to Zendesk Support Suite, TeamSupport is:

    Easier to do business with
    Better at support
    Easier to admin
    #14
    #14
  27. Help Scout

    (225)4.3 out of 5

    A help desk for teams that insist on a delightful customer experience

    Categories in common with Zendesk Support Suite:
  28. A help desk for teams that insist on a delightful customer experience

    Categories in common with Zendesk Support Suite:

    James B.
    JB
    - Easy to understand and integrate into existing workflows - Provides a personal and human-feeling experience for customers. - Very smooth from start to finish. - No unnecessary clutter. - They're...Read more

    Reviewers say compared to Zendesk Support Suite, Help Scout is:

    Easier to set up
    Easier to do business with
    Easier to admin
    #15
    #15
  29. Re:amaze

    (124)4.6 out of 5

    Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.

    Categories in common with Zendesk Support Suite:
  30. Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.

    Categories in common with Zendesk Support Suite:

    UR
    I love how easy it is to reach out to the support team! They are always there to help when I need to figure out how to update something or use certain features. Reamaze makes it perfectly easy to...Read more

    Reviewers say compared to Zendesk Support Suite, Re:amaze is:

    Easier to do business with
    Easier to admin
    Better at support
    #16
    #16
  31. Oracle Service Cloud (formerly RightNow)

    (122)3.9 out of 5

    Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.

    Categories in common with Zendesk Support Suite:
  32. Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.

    Categories in common with Zendesk Support Suite:

    UB
    Easy to learn for employees, support is readily available

    Reviewers say compared to Zendesk Support Suite, Oracle Service Cloud (formerly RightNow) is:

    Slower to reach roi
    More expensive
    #17
    #17
  33. Kayako

    (196)4.1 out of 5
    Optimized for quick response

    Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with Zendesk Support Suite:
  34. Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Categories in common with Zendesk Support Suite:

    AC
    Kayako is a ticketing system that has some good integrations with external services. It's easy to communicate with our customers over several different platforms and manage several different brands...Read more

    Reviewers say compared to Zendesk Support Suite, Kayako is:

    Slower to reach roi
    #18
    #18
  35. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Zendesk Support Suite:
  36. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Zendesk Support Suite:

    Barbara-éctor M.
    BM
    Drift is a great tool made especially for the people who in online business/e-commerce business. Drift is great for the people who are responsible for tracking the leads in the business or the...Read more

    Reviewers say compared to Zendesk Support Suite, Drift is:

    Easier to do business with
    Better at support
    Easier to set up
    #19
    #19
  37. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Zendesk Support Suite:
  38. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Zendesk Support Suite:

    AT
    I have been using livezilla for more than 5 years now, the integration is very easy and the interface is clean and modern, it is also non intrusive as well, highly recommended for anyone looking to...Read more

    Reviewers say compared to Zendesk Support Suite, LiveZilla is:

    Easier to do business with
    Easier to set up
    Easier to admin
    #20
    #20
  39. WixAnswers.com

    (72)4.1 out of 5
    Optimized for quick response

    The only unified customer support solution. Wix Answers puts all support channels under the same platform. So knowledge base, tickets, chats, and calls work together as one.

    Categories in common with Zendesk Support Suite:
  40. The only unified customer support solution. Wix Answers puts all support channels under the same platform. So knowledge base, tickets, chats, and calls work together as one.

    Categories in common with Zendesk Support Suite:

    Jonathan M.
    JM
    I like everything about this system so far. We used to work with a different one but it was nothing like WixAnswers. I like the smoothness, the UI, the option to have saved replies is really...Read more

    Reviewers say compared to Zendesk Support Suite, WixAnswers.com is:

    Easier to do business with
    Easier to admin
    Slower to reach roi