Top 10 Zaapi Alternatives & Competitors

Top 10 Alternatives to Zaapi Recently Reviewed By G2 Community

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Tidio
By Tidio
4.6/5
(1,878)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Reviewers say compared to Zaapi, Tidio is:
Slower to reach roi
Better at meeting requirements
Easier to set up
Categories in common with Zaapi:
Customer Communications Management
Live Chat
Conversational Support
AI Chatbots
E-Commerce Tools

Podium
By Podium
4.6/5
(2,066)
Product Description
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.
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Reviewers say compared to Zaapi, Podium is:
Slower to reach roi
Better at meeting requirements
Easier to set up
Categories in common with Zaapi:
Customer Communications Management
Live Chat
Conversational Support
AI Chatbots
Chatbots

Plivo
By Plivo
4.5/5
(747)
Product Description
Global SMS & Voice calls for businesses of all sizes
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Reviewers say compared to Zaapi, Plivo is:
Better at meeting requirements
Slower to reach roi
Categories in common with Zaapi:
Customer Communications Management
Live Chat
Conversational Support
Chatbots
WhatsApp Marketing
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Zendesk for Customer Service
By Zendesk
4.3/5
(6,696)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Zaapi, Zendesk for Customer Service is:
Slower to reach roi
Better at meeting requirements
Categories in common with Zaapi:
Live Chat
Conversational Commerce Platforms
Conversational Support
Chatbots

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,766)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Zaapi, Fin by Intercom is:
Slower to reach roi
Better at meeting requirements
Categories in common with Zaapi:
Customer Communications Management
Live Chat
Conversational Support
Chatbots

Hiver
By Hiver
4.6/5
(1,274)
Product Description
Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
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Reviewers say compared to Zaapi, Hiver is:
Slower to reach roi
Better at meeting requirements
Easier to set up
Categories in common with Zaapi:
Customer Communications Management
Live Chat
Conversational Support
Chatbots

Drift
By Salesloft
4.4/5
(1,256)
Product Description
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.
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Reviewers say compared to Zaapi, Drift is:
Slower to reach roi
Better at meeting requirements
Categories in common with Zaapi:
Live Chat
AI Sales Assistant
Conversational Support
Chatbots

LiveChat
By Text
4.5/5
(789)
Product Description
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
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Reviewers say compared to Zaapi, LiveChat is:
Slower to reach roi
Better at meeting requirements
Easier to set up
Categories in common with Zaapi:
Live Chat
Conversational Commerce Platforms
Conversational Support
Chatbots

HighLevel
By HighLevel
4.6/5
(598)
Product Description
The fastest growing white-label marketing platform for digital agencies. CRM, Email, 2-way SMS, Funnel Builder, and more! Start with a 14 day free trial!
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Reviewers say compared to Zaapi, HighLevel is:
Better at meeting requirements
Categories in common with Zaapi:
Customer Communications Management
Live Chat
Conversational Support
Chatbots

Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
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