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Top 10 Zaapi Alternatives & Competitors

(11)4.8 out of 5

Research alternative solutions to Zaapi on G2, with real user reviews on competing tools. Conversational Support Software is a widely used technology, and many people are seeking popular, time saving software solutions with intelligent routing, seamless escalation, and omnichannel. Other important factors to consider when researching alternatives to Zaapi include reliability and ease of use. The best overall Zaapi alternative is Tidio. Other similar apps like Zaapi are Podium, Plivo, Zendesk for Customer Service - AC, and Fin by Intercom. Zaapi alternatives can be found in Conversational Support Software but may also be in Live Chat Software or Help Desk Software.

Best Paid & Free Alternatives to Zaapi

Tidio
Podium
Plivo
Zendesk for Customer Service - AC
Fin by Intercom
Hiver
Drift
LiveChat

Top 10 Alternatives to Zaapi Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Zaapi stacks up to the competition, check reviews from current & previous users in industries like Retail, Consumer Goods, and Health, Wellness and Fitness, and find the best product for your business.

Product Description

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Reviewers say compared to Zaapi, Tidio is:

Slower to reach roi

Easier to set up

Categories in common with Zaapi:

Customer Communications Management

Conversational Support

E-Commerce Tools

Product Description

Reviewers say compared to Zaapi, Podium is:

Slower to reach roi

Easier to set up

Categories in common with Zaapi:

Customer Communications Management

Conversational Support

Product Description

Reviewers say compared to Zaapi, Plivo is:

Slower to reach roi

Categories in common with Zaapi:

Customer Communications Management

Conversational Support

WhatsApp Marketing

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Fin by Intercom

By Intercom, Inc.

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Reviewers say compared to Zaapi, Fin by Intercom is:

Slower to reach roi

Categories in common with Zaapi:

Customer Communications Management

Conversational Support

Product Description

Reviewers say compared to Zaapi, Hiver is:

Slower to reach roi

Easier to set up

Categories in common with Zaapi:

Customer Communications Management

Conversational Support

Product Description

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Reviewers say compared to Zaapi, Drift is:

Slower to reach roi

Categories in common with Zaapi:

AI Sales Assistant

Conversational Support

Product Description

Reviewers say compared to Zaapi, LiveChat is:

Slower to reach roi

Easier to set up

Categories in common with Zaapi:

Conversational Commerce Platforms

Conversational Support

Five9 Intelligent Cloud Contact Center Platform

Product Description

Reviewers say compared to Zaapi, Five9 Intelligent Cloud Contact Center Platform is:

Slower to reach roi

Categories in common with Zaapi:

Customer Communications Management

Conversational Support

Product Description

Reviewers say compared to Zaapi, HighLevel is:

Slower to reach roi

Categories in common with Zaapi:

Customer Communications Management

Conversational Support

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