Artera Reviews & Product Details

Artera has a simple and easy to learn layout that enables quicky and easy communication with large amounts of people with minimal hiccups. Its ability to duplicate prior campaigns makes it fast to send out seasonal messages and weekly reminders. Review collected by and hosted on G2.com.

It would be useful to have a way to group campaigns by topic and to duplicate multiple campaign messages at once. For example, if a single topic requires sending 30 messages over 10 weeks and this repeats annually, being able to schedule all 30 at once instead of creating each one individually would save a lot of time. Likewise, if we were sending campaigns with a specific cadence (MWF reminders/updates), the ability to apply or duplicate that structure across a series would be very helpful. Review collected by and hosted on G2.com.

What is most helpful to our outreach department and organization is the campaign feature. It is really helpful to be able to send mass text, calls and emails to our patients and also get a status update to identify patients that successfully received the campaign or not. We send campaigns for various reasons such as targeting outreach to patients that are due for preventative screenings such as mammograms, colorectal cancer screenings, etc. as well as patients due for care for chronic conditions such as diabetes and hypertension. We also use the campaign feature to reach out to patients that have not came in for an annual physical. We also like the feature to be able to send appointment reminders/confirmation requests. Review collected by and hosted on G2.com.

The downside for our department is not being able to send messages to patients that are assigned to our clinic but have not established care. There is a separate software we use for that type of outreach but it would be helpful if it was integrated in the main software so everyone has access to it and no additional sign in/software is required. I also don't like that we can't specifically create a cohort of the patients that were sent specific campaigns. It would be helpful since I have different staff assigned to individual preventative screenings and care management. For example I have one specific outreach person that sends campaigns for mammograms and cervical cancer screenings. I have another staff member that reaches out to patients for diabetes management. It would be helpful to see the specific patients that were sent a mammogram campaign and replied so that the staff member responsible for that measure can easily identify those patients while letting the staff responsible for the overall artera management doesn't have to tag each staff member individually. Review collected by and hosted on G2.com.

I like that Artera is easy to use with an easy visual workflow. It's helpful to look at the current data on every patient when completing communication. It makes my workflow quicker, making it easier to see when a patient is scheduled for an appointment, view their phone number, and look at the history of past conversations all in one place. The initial setup was extremely easy for me, as I just opened the link provided, logged in, and was able to add patients and create open channels. I would definitely recommend Artera to my colleagues because it's very easy to use, feels safe, is easy to access, and aligns well with protecting patient information. Review collected by and hosted on G2.com.

I don't have any major complaints about Artera. Maybe just the color scheme of the page. It would be nice if the different sections were different colors so that they stood out a little bit more. Review collected by and hosted on G2.com.

Artera has a lot of options for automations and can accommodate specialized setup. Review collected by and hosted on G2.com.

It's not super friendly logging into the app. It would be great if everything was embedded in the EMR. The app can also be a little confusing to navigate. Review collected by and hosted on G2.com.

What I like best about Artera is how easy it is to communicate with patients. It allows us to quickly send appointment reminders, follow-up messages, and respond to patients in one place, which helps improve communication and saves time.Artera has improved my workflow by making patient outreach much more efficient. Instead of calling each patient individually, I can send appointment reminders, screening outreach, and follow-up messages in bulk while still personalizing communication when needed. Having all patient conversations in one place also makes it easier to track responses, reduce missed appointments, and spend less time switching between different systems. Review collected by and hosted on G2.com.

One area that could be improved is the reporting and message tracking. There are times when outreach activity doesn't appear correctly in reports, making it difficult to verify that all messages were captured. It would also be helpful to have more reliable reporting and filtering options so it's easier to track patient responses and completed outreach. Review collected by and hosted on G2.com.

I like how Artera provides easy access and makes it simple to sign in. It's also easy to recover or change passwords, which adds convenience. The features stand out for being very simple and very direct, which helps in making my work quicker. Accessing patients is faster, and it's easier to quickly text them if they need information while on the phone with me, saving a lot of time. This speed helps me do my work quickly and provide the necessary care to patients. Review collected by and hosted on G2.com.

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I love that Artera is super user friendly and that we can select different phone numbers based on which department is sending the patient a message. It's one of the best patient messaging options out there. I appreciate how easy it is to send a message to upcoming appointments if the provider is out and the patients need to be rescheduled. It's incredibly helpful for reaching out to patients who won't answer phone calls but are responsive to text messages. The ability to quickly send messages for appointments when a provider is unavailable saved us so much time, making all patients happy to call in and reschedule. Review collected by and hosted on G2.com.

I would love to be able to have patient schedule appointments through Artera. Currently, we have to embed links from another chat company called MedChat to facilitate online scheduling. We initially had MedChat and were hoping to replace it with Artera, but the functionality is not there for us to leave MedChat. So now we have to use two chatting systems for our patients. Review collected by and hosted on G2.com.

I have found the customer service at Artera to be very responsive and always helpful. They have always risen to the challenge with finding solutions or new and innovative ways to leverage their product in pursuit of making our lives in the clinic easier. It integrates well with our current system, and we have enjoyed using it to deploy various campaigns. Review collected by and hosted on G2.com.

I can honestly say that nothing comes to mind. Review collected by and hosted on G2.com.

Artera makes it easy to schedule WCC appointments and communicate with patients. The messaging and reminders help reduce missed appointments, and the platform keeps everything organized in one place, making my workflow more efficient. Review collected by and hosted on G2.com.

When sending reminder texts to Spanish-speaking patients, the messages are sent in English even when the patient's language preference is set to Spanish. Review collected by and hosted on G2.com.

Direct integration with the EMR. Configuration and mapping is easy. Overall the system is reliable and performant. Support and client success was promised at a higher level than actual. Review collected by and hosted on G2.com.

After implementation, the software is not contemporaneously supported with a customer success manager. Review collected by and hosted on G2.com.