--- title: WaitWell Reviews meta_title: 'WaitWell Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 101 reviews by the users' company size, role or industry to find out how WaitWell works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 101 scale: '5' date_modified: '2026-07-13' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # WaitWell Reviews **Vendor:** WaitWell Inc. **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 101 ## About WaitWell WaitWell is a secure, scalable platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations. Customers can book appointments or join virtual queues through QR codes, web, SMS, or kiosks, receiving real-time updates and turn notifications for a smoother experience. Staff have access to real-time dashboards and AI-powered insights, including an AI chatbot that can assist customers. These tools help teams quickly spot bottlenecks, optimize staffing, and improve overall operational efficiency. With secure payment processing, open API integrations (CRM, EHR, and more), and HIPAA/SOC 2 compliance, WaitWell simplifies operations while delivering smarter, more responsive service experiences. ## WaitWell Pros & Cons **What users like:** - Users value the **ease of use** of WaitWell, enhancing their daily check-in processes with simple integration and navigation. (33 reviews) - Users praise WaitWell for its **exceptional customer support** , noting quick responses and responsiveness to enhancement suggestions. (18 reviews) - Users commend WaitWell for its **easy setup** , ensuring a smooth experience for both staff and students. (17 reviews) - Users praise the **user-friendly interface** of WaitWell, making it easy for staff and students to navigate. (17 reviews) - Users highlight the **ease of setup and implementation** of WaitWell, leading to a smooth experience for staff and patients. (12 reviews) - Business Efficiency (11 reviews) - Users love the **convenient check-in options** and seamless management provided by WaitWell, enhancing their overall experience. (11 reviews) - Efficiency (11 reviews) - Users highlight WaitWell's **exceptional customer support** , noting rapid responses and professional assistance that exceeds expectations. (10 reviews) - Features (10 reviews) **What users dislike:** - Users experience **data inaccuracy** with wait times, especially during busy periods, leading to frustration in scheduling. (5 reviews) - Users find **limited customization** in WaitWell, wishing for tailored settings and branding to enhance their experience. (5 reviews) - Users note the **missing features** like improved queue management and visibility, making setup and patient tracking cumbersome. (5 reviews) - Users face **customization difficulties** with WaitWell, wishing for more tailored options for different clinical locations and services. (4 reviews) - Users express frustration with **difficult navigation** , finding it hard to manage queues and settings without proper guidance. (3 reviews) - Lack of Customization (3 reviews) - Limited Features (3 reviews) - Limited Options (3 reviews) - Users often face **technical issues** with WaitWell, including glitches and inconsistent mobile notifications affecting usability. (3 reviews) - Users find the **UX improvement** necessary, noting confusion and setup challenges with the WaitWell app. (3 reviews) ## WaitWell Reviews ### 1. Bridges the Distance with Seamless Zoom Appointments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2025 **What do you like best about WaitWell?** The fact that it facilitates zoom appointments for students who want the in person interaction but are far away from our office. **What do you dislike about WaitWell?** Staff can’t see the number of students they’ve handled. **What problems is WaitWell solving and how is that benefiting you?** It allows us to streamline the queue. Students can make appointments which helps with their experience during peak time. **Official Response from Cassidy McKay:** > Thank you for being a WaitWell customer and for sharing your feedback. I’m glad to hear that we’re helping streamline your queue and support your Zoom appointments. Our “Tickets by Agent” report allows you to see how many students each staff member has served, with options to sort by date, time, and more. You can also export the report in whichever format you prefer. If you’re still having trouble viewing the number of students served by each staff member, please reach out to your account manager-they’ll be happy to walk you through it. ### 2. Seamless Salesforce Integration, But Needs Category Options **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about WaitWell?** I love that it is integrated into sales force and makes it easier to create and close cases. **What do you dislike about WaitWell?** That it is not able to create categories and subcategories in sales force. **What problems is WaitWell solving and how is that benefiting you?** It’s solving the problem of creating cases and managing walk ins at OSEC. **Official Response from Cassidy McKay:** > I’m so glad to hear that our integration with Salesforce is helping you manage walk-ins in your office. We’re continually improving our integrations, and doing so requires collaboration between both platforms. Please reach out to your account manager to discuss the capabilities of the integration from our side-they’ll be happy to help. ### 3. Effortless Queue Management and Note-Taking Across Departments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about WaitWell?** Managing queues and adding notes in our queue and across another departments queue. **What do you dislike about WaitWell?** Users cannot view the amount of students assisted in a simple way. **What problems is WaitWell solving and how is that benefiting you?** Organizing a simple to understand queue for users and visitors **Official Response from Cassidy McKay:** > Thank you for being a WaitWell customer. I’m glad to hear that our product is helping your team manage queues across departments. We offer a report called Tickets by Agent, which provides a clear view of how many students each staff member has assisted. The report can be easily sorted and exported. If you need help accessing or using this report, please don’t hesitate to reach out to your account manager. ### 4. WaitWell is a very user friendly application. **Rating:** 4.5/5.0 stars **Reviewed by:** Melanie C. | Office Assistant II, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about WaitWell?** I like how easy it is to use and create your own reports. We can easily adjust it to our needs. Their representatives are very friendly, helpful and knowledgeable. They are quick to respond and consciencious of your time. It was very easy to set up and most of our students have easily transitioned to the new application. **What do you dislike about WaitWell?** The default voice. It is very computer generated. **What problems is WaitWell solving and how is that benefiting you?** It keeps students in numerical order and gives them a screen to watch when called. They don't have to stand in line. **Official Response from Cassidy McKay:** > Hi Melanie, We're so happy to hear that WaitWell's reports and support team have been helpful for you! In our lobby display settings, you can actually change the voice. If you'd like us to walk you through the process, please reach out to your dedicated account manager or email us at service@waitwell.ca-we’d be happy to help! ### 5. It's simple to use, straight forward features and easy to use, still worth using with no complaints. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about WaitWell?** Easy to use UI, and ofcourse because of its great simplicity, it must be having a great backend system. **What do you dislike about WaitWell?** Never Used Appointments, maybe i dont know what is it used for. Rest everything is good. **What problems is WaitWell solving and how is that benefiting you?** The online queue helps to manage people, like sending sms when ready to serve, and not allowing people to roam around the office, whenever there is their turn, they will show up, also there are user sides features, if the person is not available at the moment, we can add them to hold, or give some extra minutes, plus chat with the person. Also there is an option to find a person if already visited, which makes it easy to locate and easily add the person on the system. **Official Response from Shannon Vander Meulen:** > Thanks for your feedback about WaitWell. We started out helping to manage lineups through virtual queueing, but we also offer appointments now. A lot of our clients use both walk-ins and appointments and they can manage both from one screen. If this is functionality you are interested in, please have your admin reach out to us and we'd be happy to set up a demo. ### 6. If you need a queue, get Waitwell! **Rating:** 4.5/5.0 stars **Reviewed by:** Vansh P. | Student Advising Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about WaitWell?** The user interface is really nice, and the implementation . I am a Computer Science - Major and personally I loved it, the design of UI, color combincations, organization of stuff around the screen, the types of reports we can run is amazing. If I were to own a startup that deals with a lot of people regularly, I would definitely consider waitwell. **What do you dislike about WaitWell?** Honestly, I've never had any bad experiences with it yet in a couple of years! **What problems is WaitWell solving and how is that benefiting you?** Managing a large number of people efficiently **Official Response from Shannon Vander Meulen:** > Thank you, Vansh for your kind words about WaitWell. We are so glad to hear that you find it intuitive. Best of luck with your career in computers. ### 7. All in one solution for electronic queue **Rating:** 5.0/5.0 stars **Reviewed by:** Bohdan B. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about WaitWell?** The system has almost all the features one might think of while looking for a better way to have people queued for service. From segregation of departments and vast options for services sequence to customisable messaging system and customer facing screens. **What do you dislike about WaitWell?** It could have been useful to have a services search bar if the business has over 100 services to offer. It would have simplified the check-in experience. **What problems is WaitWell solving and how is that benefiting you?** No more people standing in the queue. They can check-in, sit back and relax **Official Response from Cassidy McKay:** > Hi Bohdan, Thank you for your review! We're thrilled that our wide range of features has been beneficial to both your business and your customers. We're continuously updating our features library, and we’ll definitely pass along your suggestion for a services search bar to our development team. Customer feedback is invaluable to us, and we’re always using it to enhance our product. ### 8. The most convenient way to handle long line up **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel M. | Web and Mail Customer Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about WaitWell?** Waitwell helps make our lines more manageable and organized, addressing long wait times in the easiest way possible. The setup process is straightforward, thanks to their provided examples and guidelines. I would definitely recommend Waitwell. **What do you dislike about WaitWell?** Set up section tends to change a lot. Maybe because they added more options on this app. **What problems is WaitWell solving and how is that benefiting you?** Convenience in organizing line up. **Official Response from Cassidy McKay:** > Hi Rachel, Thank you for your review! We're glad to hear that the implementation process went smoothly for you and your team. We're always working on new features and backend improvements, but if you ever need assistance with setup, we're here to help. Feel free to reach out to your dedicated account manager or contact us at service@waitwell.ca. ### 9. Excellent queuing and lobby software **Rating:** 5.0/5.0 stars **Reviewed by:** Justin C. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about WaitWell?** I love the lobby display and available metrics (wait times, etc...). Very simple and easy to use and integrate. We use it daily. **What do you dislike about WaitWell?** The downside is the staffing requirement (checking in/out guests) to ensure the queue moves efficiently. **What problems is WaitWell solving and how is that benefiting you?** Waitwell solves our queing and queue management. This saves us time and delivers a better experience for the guest. **Official Response from Cassidy McKay:** > Hi Justin, We're thrilled to hear that WaitWell is easy for your team to use and integrate! Thank you for being a valued WaitWell user. ### 10. PTA AUDITOR **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly H. | PTA AUDITOR, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about WaitWell?** THE EFFICIENCY OF STREAMLINING WALK-IN CUSTOMERS **What do you dislike about WaitWell?** SO FAR WE DO NOT HAVE ANY ISSUES WITH WAITWELL **What problems is WaitWell solving and how is that benefiting you?** DAVE CAMPBELL, CSR TEAM LEAD, HAS HELPED US STREAMLINE THE CONVERSION OF THE ONLINE APPOINTMENT SYSTEM AND WORKING IT IN WITH WALK-IN CUSTOMERS THAT DO NOT HAVE APPOINTMENTS **Official Response from Cassidy McKay:** > Hi Kimberly, We’re thrilled that WaitWell has helped your organization streamline appointments, manage walk-ins, and improve efficiency. Thank you for your review! ### 11. WaitWell makes Customer Service Resposive **Rating:** 4.5/5.0 stars **Reviewed by:** R Joel D. | Assistant Registar, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about WaitWell?** The platform allows for queuing and appointments through multiple platforms. The dashboard and reports are easy to use. **What do you dislike about WaitWell?** You need to ensure communication to clients is correct when you have multiple locations. **What problems is WaitWell solving and how is that benefiting you?** Since COVID, advising has shifted to multiple modalities, WaitWell helps with this. **Official Response from Cassidy McKay:** > Hi Joel, Thank you for your review! We’re so glad to hear that you’ve been enjoying WaitWell’s dashboard and reporting features. It’s always great to know that our platform is helping streamline your operations. WaitWell also offers the ability to customize communication templates based on location, and we’d love to walk you through the setup process. Please feel free to reach out to your dedicated account manager or email us at support@waitwell.ca-we’d be happy to assist you! ### 12. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about WaitWell?** I love how user-friendly the interface is for staff and students. Also, the vendor support has been great whenever we've wanted to connect about functionality or enhancements. **What do you dislike about WaitWell?** The estimated wait time feature seems to be a bit off with its estimate frequently. **What problems is WaitWell solving and how is that benefiting you?** How to queue in guests to our space in a way where how to queue in is easy for them. WaitWell makes guests queueing in easy. **Official Response from Cassidy McKay:** > Hi there, thank you so much for your review! We're thrilled to hear that you're enjoying WaitWell at your college or university and that you've had a great experience with our support team. WaitWell’s algorithm becomes more accurate over time, just like any smart system learns and improves the more you use it. To ensure the best results, it's important that your staff uses the system as accurately as possible and consistently closes out tickets. This helps WaitWell continue to refine its accuracy. If you’re still experiencing any issues, please reach out to your dedicated account manager-they’d be happy to assist you. ### 13. This is a great system, user friendly, simple, easy to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about WaitWell?** Updates are real time and the platform is easy to navigate **What do you dislike about WaitWell?** Nothing so far, we just implemented this and working great so far **What problems is WaitWell solving and how is that benefiting you?** Makes it easy to manage frontline queue for us and helps us learn about the reporting and analytics around frontline experience. **Official Response from Cassidy McKay:** > Hi there! Thank you for being a valued WaitWell customer! We appreciate your review and are excited for you to continue exploring the system as you settle into your implementation. ### 14. Waitwell Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2025 **What do you like best about WaitWell?** the ability to digitize waitlines to elimiante the need to have guests stand in a physical line **What do you dislike about WaitWell?** Guest wait times can sometimes be inaccurate. **What problems is WaitWell solving and how is that benefiting you?** Guests having to stand in physical lines, creating a controled queue systme with our other activities **Official Response from Cassidy McKay:** > Hi there, Thank you for your review! Like any smart system, the more accurately and consistently you use WaitWell, the more precise your wait times will become over time. If the issue continues, please reach out to your dedicated account manager or email us at service@waitwell.ca. ### 15. WaitWell for Telehealth Practice **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about WaitWell?** Combination of queue features and ability to schedule appointments. **What do you dislike about WaitWell?** Minor limitations for customizing different clinical locations. **What problems is WaitWell solving and how is that benefiting you?** WaitWell allows us to manage patient flow in our telehealth clinic as closely as possible to how an in-person urgent care clinic would function. **Official Response from Cassidy McKay:** > Hi there, Thank you for your review! We're glad to hear that WaitWell has helped your telehealth clinic better manage patient flow. While we strive to offer a highly customizable queuing and booking system, we’d love to assist you in tailoring it further to meet your needs. Please reach out to your dedicated account manager or email us at service@waitwell.ca-we’d be happy to help! ### 16. Mostly good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about WaitWell?** Customer tracking, ability to message customers through the app, abillity for customers to respond to messaging **What do you dislike about WaitWell?** Inconsistent wait times, unclear wait times, lack of default settings **What problems is WaitWell solving and how is that benefiting you?** Better track of how many customers using our product, peak times/days **Official Response from Cassidy McKay:** > Hi there, I’m glad to hear that WaitWell is helping your organization with customer tracking and communication. WaitWell is an intelligent system that becomes more accurate over time. The more precisely you use it, the better it gets at predicting wait times and other related data. Feel free to reach out to us at service@waitwell.ca or contact your account manager for support. ### 17. Waitwell review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2025 **What do you like best about WaitWell?** Ease of use of the software Ability to reduce wait times **What do you dislike about WaitWell?** Wait times can be inaccurate if we are extremely busy **What problems is WaitWell solving and how is that benefiting you?** Waitwell gave us the ability create a virtual queue system, increasing the efficiency of client processing **Official Response from Cassidy McKay:** > Hi there! Thank you so much for leaving us a review! We're happy to hear that WaitWell has helped reduce wait times for you. Our wait time algorithm gets smarter and more accurate with continued use, just like any intelligent system. Be sure to use it as accurately as possible to help it learn and improve even further. Please reach out to your dedicated account manager if the issue persists. ### 18. ER Supervisor **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about WaitWell?** The clear flow of patient's through a busy ER. It allows us to see exactly where an appointment is, who is seeing them, and at what step of the care process they are at. **What do you dislike about WaitWell?** It would be nice to have a third column so a multi doctor practice can assign patients to various doctors without moving them to the "In progress" space. **What problems is WaitWell solving and how is that benefiting you?** Some appointments cannot be drug from one area to the next on specific computers. **Official Response from Shannon Vander Meulen:** > Thank you for your review of WaitWell. We really appreciate you taking the time to leave the detailed feedback. I have talked to the WaitWell Account Manager and she tells me that there is a fix in production for the drop and drag issues you experienced. This fix will ensure that WaitWell's drop and drag functionality for appointments will function seamlessly, even with older monitors and browsers. Regarding your suggestion for a "third column" to assign patients to various doctors without moving them to "in progress", we do have a couple of suggested workflows that could address this need. Your AM will be reaching out shortly to go over some workflow options. Thanks again for the feedback and for being a WaitWell customer. ### 19. Amazing Way to Manage the Line **Rating:** 4.0/5.0 stars **Reviewed by:** Curtis C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2024 **What do you like best about WaitWell?** It's a very simple system to use, with many amazing tools. You can use it just simply a Line-Management Application, but it can do so much more if needed. Including: - Customer Interaction Reviews (Leaving notes) - Reports of Customers (Break downs via Rep, Day, Peak times, etc) - Schedule Appointments - So much more to discover We've been using this application for a couple years now, and it's been extremely useful, especially during peek business times. **What do you dislike about WaitWell?** The only concern I've had is getting Notifications to my mobile device to work consistantly. I am often logged in at multiple locations (Home PC, Work PC, Tablet, Smartphone) and it took almost a year before I was able to get a ding on my phone to let me know someone joined the queue. May not be important during busy times, but essential during slower periods when someone can quietly add themselves to the queue and we not notice. I did attempt to get assistance with this concern via WaitWell Support, but the assistance fell through sadly. Hopefully they fix this in the future. **What problems is WaitWell solving and how is that benefiting you?** Working at a small booth, we do not have space to have long lines. This allows customers who are going to have a bit of a wait to find other valuable things to do, like go shopping, have a bite to eat, or anything to help pass the time versus standing still, making the time seem longer. **Official Response from Shannon Vander Meulen:** > Hello Curtis. Thanks for leaving your feedback about WaitWell on G2. I believe the purpose of having the mobile notifications delivered only when the user is not logged in on desktop is that most people don't want to have notifications on their phone when they are already active in WaitWell on a computer. I'm sorry to hear that the feature doesn't work perfectly for your needs. I'm so glad to hear that you continue to see value in WaitWell when it comes to service notes, analytics, appointments etc. We are always adding new features that we hope will be of great value to your organization. ### 20. Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Sukhman P. | Administrative Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about WaitWell?** The best thing about waitwell is that how efficiently i can manage my time and schedule! I can register myself form my home and it tells me how long is the wait and by which I just don't have to wait in the office anymore! I mean specially nowadays who has that much time to wait for hours. **What do you dislike about WaitWell?** Honestly there is nothing which u don't like about Waitwell, because It is the Best!! **What problems is WaitWell solving and how is that benefiting you?** 1.Helping people to choose the right service they need, and that way It's easy for me to know what my customer is here for exactly and also If I can do that particular service or not. 2.By putting notes, I know prior If my client needs special language assistance because as we all know Canada is a diverse Country, and English is obviously not everyone's First Language. 3.By putting people on hold, so that they don't have to register themselves back in queue if they by mistake had something missing at first. That way they can just come back on the line. **Official Response from Shannon Vander Meulen:** > Thank you, Sukhman, for your kind words about WaitWell. It's good to know that customers appreciate the level of convenience that WaitWell provides. ### 21. Great people with a fantastic product. **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about WaitWell?** WaitWell is the most fully fleshed out waitlist available. Tons of useful reports allow us to maked informed decisions on labor, employee productivity, and customer experience. The wonderful team there worked with us one-on-one to help make WaitWell work for our *very* specific needs. WaitWell's ability to handle our four waitlists for vastly different experiences and provide very accurate wait time estimates has improved our customer experience and allow our customers to make accurate decisons regarding what they want to do. Modern buisness practices, like having a well-documented API to make intergrations, has spoiled me to frustration when I have to talk to other software partners we have who are just behind the times. I love it, our employees love it, and the vast majority of our customer's use WaitWell every time they come to our location love it. **What do you dislike about WaitWell?** I would really have to get nitpicky to get into things I dislike about WaitWell. I think there is some more room to allow for the customer facing forms to be customized for our branding. That's about it. **What problems is WaitWell solving and how is that benefiting you?** Accurately estimating wait times has eliminated customer complaints about our staff's total guesses at wait times. The virtual queues have allowed our guests to go do other things at our location, instead of waiting in line they're ordering food, drinks at the bar, playing arcade games, or participating in other attractions. This allows our guests to have more fun with us, and allow us to generate revenue when they would be busy waiting in line. **Official Response from Shannon Vander Meulen:** > Thank you, Ryan, for the kind words. WaitWell really enjoys working with Langers to make their visitor experience even better by removing lineups. Your comment is very timely as we just released an update which allows for rich text in forms and waivers so you can collect information from your visitors in a way that matches the look and feel of your own brand. ### 22. Optimizes efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Linda J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2024 **What do you like best about WaitWell?** I love how it streamlines the queue, helping identifying client needs. Its an efficient system that helps those who have forward thinking and appreciate a queue that helps identify wait times. **What do you dislike about WaitWell?** Sometimes it is hard to assist elderly people, or those who are not tech savy. There is people who get frustrated when they delete themself from the queue by accident. **What problems is WaitWell solving and how is that benefiting you?** Assists clients to always get the help they need. In an old-fashion line-up, frequently someone who needs a Corporate Service goes to a clerk who cannot provide that Service Level, this helps to identify what Certifications are required to assist a client, instead of them coming to the wrong counter and being sent back into the line. **Official Response from Shannon Vander Meulen:** > Hello Linda - thanks for your comments about WaitWell. It's can be a challenge to support elderly people in using technology, but our experience is that as the world continues to integrate technology into more and more facets of our life, even the least tech savvy people are developing a certain level of proficiency. If you don't have a self-serve kiosk or a digital display that reads out the name and desk of the next customer, you may want to discuss adding this functionality. Your account manager would be happy to walk you through it. ### 23. Our college advising office has loved the functionality of WaitWell! **Rating:** 5.0/5.0 stars **Reviewed by:** Andreyez A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about WaitWell?** The local ability to make location specific changes without needing to have our client managers involved. The staff has also been so helpful throughout our onboarding process. **What do you dislike about WaitWell?** There have been slight hiccups with accessibility for our staff that the team has been aware of and are working on. For our staff that is fully blind, it isn't as easy to find work arounds without technical intervention. On a few occasions as well, we have received SMS errors that have been resolved fairly quickly. **What problems is WaitWell solving and how is that benefiting you?** Our college is able to now have queueing experience that is streamlined on both the user and the staff side. We have been given many compliments on how easy the system is to use. **Official Response from Shannon Vander Meulen:** > Andreyez, thank you so much for sharing your feedback about WaitWell. We work hard to make sure that WaitWell is flexible enough to meet the needs of every university, regardless of how their departments are structured or how services are delivered. We are a service organization, which for us means delivering a product that optimizes service and also supporting our product with the best service possible. Thank you also for your comments about accessibility and SMS errors. We continue to strive to ensure that WaitWell is as accessible as possible for all users. We thank you for all your feedback that helps our product development team to make improvements to the interface to support this priority. ### 24. A unique and flexible solution to improve the customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about WaitWell?** The WaitWell team was up to challenge and ready to tailor a solution for us. They viewed our project as a great opportunity to expand their capability which created a positive collaboration focused on helping customers save significant time. We have managed to reduce customer wait times by hours in some cases and make a meaningful impact to our customers. Thank you WaitWell! **What do you dislike about WaitWell?** We haven't experienced any major downsides but of course there are always ways to improve. In our case, managing the queue required dedicated staff onsite which limits the hours each day we can leverage WaitWell. I would be curious to see what creative solutions the WaitWell team could propose to make the process more automated with limited intervention required to keep the process moving. **What problems is WaitWell solving and how is that benefiting you?** We have customers that regularly have to wait hours onsite for our service. Using WaitWell has allowed customers to join the queue online during core hours of the day and only arriving onsite when they are near the front of the virtual queue. It saves our customers time and the frustration that comes with long wait times. **Official Response from Shannon Vander Meulen:** > Thank you for your thoughtful comments about WaitWell. We are so happy to hear that you have achieved such impressive results with reducing customer wait times. We continue to evolve our platform and welcome the challenge to optimize the solution to automate lineups without dedicated staff onsite. ### 25. Adds convenience to your everyday life **Rating:** 5.0/5.0 stars **Reviewed by:** Nedal M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about WaitWell?** On demand visibility on available timeslots for the services I rely on **What do you dislike about WaitWell?** Do not see any negatives until this day. **What problems is WaitWell solving and how is that benefiting you?** Time is precious, so getting in que ahead of time or scheduling appointments are essential for busy people **Official Response from Shannon Vander Meulen:** > Thank you, Nedal, for your thoughtful review of WaitWell. We are so glad that you find it useful. ### 26. Made out patients very happy. **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about WaitWell?** It reduces the wait times in our waiting room and avoids multiple patients showing up at once which creates a much less stressful environment for staff and patients alike. **What do you dislike about WaitWell?** It can be difficult in our field for it to estimate proper times as we perform x-ray exams. One patient might take 5 minutes while one might take 20 minutes. It would be nice if we could manually add time to an exam knowing that it will take longer. **What problems is WaitWell solving and how is that benefiting you?** Reducing congestion in our waiting room. Allowing patients to wait at home, or do chores, unti it is their turn which they appreciate. **Official Response from Shannon Vander Meulen:** > Hello Laurie. Thanks for your review. We are so happy to hear that WaitWell is reducing wait times in your waiting room. Thank you for your suggestion about manually adding time to a ticket to help with estimated wait times. I'll take it to our product team. Thanks for choosing WaitWell. ### 27. Great system and excellent team **Rating:** 5.0/5.0 stars **Reviewed by:** Nick H. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about WaitWell?** Waitwell provides excellent support for their product, I never have a hard time getting in touch with our accunt manager and he provides results so much faster than I expect. In terms of the system itself, I like the customizability, the ease of use, and the reporting that generates automatically (the reporting especially is a huge timesaver). They have been very responsive to feature requests and we continually expand our usage of their service across the business. **What do you dislike about WaitWell?** Honestly I'm hard-pressed to come up with a downside. **What problems is WaitWell solving and how is that benefiting you?** Waitwell has helped us to solve a major bottleneck when booking appointments, the system handles over 85% of our booking traffic now and has freed up our admin team to do other tasks, the downstream effects are being felt by the whole office **Official Response from Shannon Vander Meulen:** > Hello Nick. Thanks for taking the time to provide this feedback. We are so glad to hear that the reporting is a time saver for you. We are inspired by our customers to continue evolving our product. I know you are in good hands with the AM assigned to your case, so please don't hesitate to reach out if you have more ideas for how to make WaitWell work even better to improve access to student services on your campus. ### 28. Amazing and responsive customer service team, customizable platform, intuitive for clients to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about WaitWell?** We love that the platform includes appointment booking and queuing all in one tool. We are using it at our higher ed instutition across many faculties and service units, and students have given us great feedback on their experience. We love that the communication messages are so customizable. Their Customer Support team is the best of any vendor I've ever worked with. When we have ideas for possible enhancements, the team listens and has implemented many of our suggestions. When I have questions while I'm setting up a new site, the Customer Support team responds within a few hours. A truly amazing team of staff. **What do you dislike about WaitWell?** Occassionally we run into the odd bug/glitch. When reported, the team addresses them quickly. **What problems is WaitWell solving and how is that benefiting you?** The system helps us manage the intake of students to faculties and service units within our higher ed instutition. Having drop-in queues and appointments in the same platform is game-changing for us. We were able to deprecate previous systems as a result. ### 29. Easy to use, implement, and great customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about WaitWell?** Wait Well has been a great resource in our day to day queue managament operations. The implementation process was easy to understand and supported by their team every step of the way. The customization abilities make it the perfect tool for use in our office as well as our events capturing statistics we otherwise wouldn't have access to and providing valuable insights into our performance. Wait Well is consistently providing updates and further optimizing their product with additional features and customization options which allow our team to more effectively support our clientele in any and everyway whether online or on-site. Overall, a great product and a wonderful team of experienced individuals who are always willing and able to assit with our inquiries. **What do you dislike about WaitWell?** Very useful product with fantastic customer support and a great team to work with. **What problems is WaitWell solving and how is that benefiting you?** Problem: Queue management effciency and data collection Solution: Implementing the product into our work space, helping structure how we use it, and providing techincal support when we need it. **Official Response from Shannon Vander Meulen:** > Thanks for sharing your experiences with WaitWell here on G2. We are so glad you appreciate all the unique customization options within WaitWell. We look forward to continuing to work with you. ### 30. Great system for a virtual line! **Rating:** 5.0/5.0 stars **Reviewed by:** Yuliia R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about WaitWell?** Super easy to use! You can just scan the QR code or send the text to join the line. If that is too complicated , not a problem - onsite kiosk is even easier, just put you name and phone number. It also says what would be the approximate wait time for you so no need to wait inside, you can grab a cup of coffee while waiting. Later you'll get a text to come inside. If you need more time you can adjust it sending a text massage and the system will put you on hold, so you can save your spot and come later. And also you can cancel your spot if something changes and you have to leave. Very convenient system for both the customers and the company. Can't even imagine how to arrange people in the line better. WaitWell does it perfectly!!! **What do you dislike about WaitWell?** Did not find any negative sides. It always work great! **What problems is WaitWell solving and how is that benefiting you?** It definitely helps to arrange the line and avoid the chaos. **Official Response from Shannon Vander Meulen:** > Hello Yuliia. Thanks for taking the time to share your experience using WaitWell as a front counter agent. We designed our product to support people just like you. When waiting is less stressful for customers, it makes daily work better for front-counter service providers. ### 31. Amazing Platform with all the bells and whistles. **Rating:** 5.0/5.0 stars **Reviewed by:** John David R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about WaitWell?** The platform has solved out issues with booking appointments and having a virtual queue. The company has thought of everything and is easy to use and set up. Waitwell was there to support us with training, our launch and answers any questions we have. I highly recommend them. **What do you dislike about WaitWell?** To be honest I do not have much to dislike about it. **What problems is WaitWell solving and how is that benefiting you?** Mainly having a consisent apporach to booking appointments across our 16 offices and organizing our outreach events. **Official Response from Shannon Vander Meulen:** > Thank you, John David, for your kind words. We actually didn't think of everything - it was our customers. We just listen to their requests and try our best to evolve our product to meet their service needs. We appreciate your business. ### 32. This is the best management solution! **Rating:** 5.0/5.0 stars **Reviewed by:** V N. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about WaitWell?** I work at the registry and this is a great system to manage the large crowds. It allows people to wait in their cars and when their name is called they can come in. It prevents the office from getting too overcrowded, it is a small space so sound travels. I would highly recommend this system for any businesses that have large volumes of walk in clients. **What do you dislike about WaitWell?** There's nothing bad to say about waitwell, its very well organized. Most of the clients really rave about this system. Well done. **What problems is WaitWell solving and how is that benefiting you?** Overcrowding. It benefits me because then we are not dealing with large crowds in one room. ### 33. SO CONVENIENT **Rating:** 5.0/5.0 stars **Reviewed by:** Yasmin Eloise E. | Registry Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about WaitWell?** As someone working in the Registry it is soo easy to use it helps categorizing services which makes it easy for us to help. **What do you dislike about WaitWell?** I just wish they can add more service like if doing Motor Vehicle we can sub category it as Licence or Renewal or Registration for first time other than that all is good! **What problems is WaitWell solving and how is that benefiting you?** Makes our work more organize and efficient **Official Response from Shannon Vander Meulen:** > Hello Yasmin. Thanks for taking the time to leave this review. We can certainly help with segmenting the services with queues, categories and service types. As long as you aren't having people join by SMS, it's possible to add as many service types as you like. Feel free to have your admin reach out to the account manager (just click on Account in the left side nav and then select "Chat with Support") for help with this. It can be very beneficial to have services segmented so that more senior agents can focus on more advanced services and agents with less experience can take care of simpler transactions such as renewing a plate or printing a driver abstract. ### 34. Amazing software **Rating:** 5.0/5.0 stars **Reviewed by:** Mukti P. | Registry agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about WaitWell?** It's gives actual timeline and makes the waiting so much easier.saves a lot of time. Our clients always boast about this service we have as they get real time updates. **What do you dislike about WaitWell?** It lag at times and sometimes the name disappears on the portal. **What problems is WaitWell solving and how is that benefiting you?** Long time waiting , long queue **Official Response from Shannon Vander Meulen:** > Hello Mukti. Thank you for your feedback about WaitWell. I'm so glad to hear that customers are happy with the convenience that WaitWell offers them. When names disappear from the queue, it is always because an agent closed the ticket or the customer cancelled it themselves. It's actually possible to see what happened to each ticket by clicking on the "Ticket" tab in the left-hand nav (if you have access). You can search for the ticket by name and then open it to see what stage it is in. You can reactive a ticket that has been closed, if you have the appropriate permission level. This is a really common user error - people often click buttons without thinking or understanding. We are definitely working on our UX to hopefully reduce the number of clients who exit the queue accidentally. ### 35. Awesome application for line managment **Rating:** 5.0/5.0 stars **Reviewed by:** Svitlana S. | Analyst/Quality Control, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about WaitWell?** Had the opportunity to work with Wait Well when worked in Registry office, and really enjoyed this experience of the way it helps organize lines and make customers more happy. Wait Well have very user-friendly interface that easy to use both for staff and visitors. Intuitive design with great color solutions make working with application quick and help to reduce wait times for clients, staff that can provide not all services can see take just clients that have some specific needs. Really good perfomance, user friendly with real-time tracking and notification contribute well oranized queuing process. Good for staff and customers **What do you dislike about WaitWell?** Didn't have any issues working with Wait Well **What problems is WaitWell solving and how is that benefiting you?** Organizing queue by specific services, reduce wait time in line **Official Response from Shannon Vander Meulen:** > Thank you, Svitlana for your positive review. We are happy to hear that you found WaitWell intuitive and easy to use. ### 36. AMAZING **Rating:** 5.0/5.0 stars **Reviewed by:** SHENIAH H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about WaitWell?** Its so helpful with big line ups, helps clients save time **What do you dislike about WaitWell?** Old people get confused, or those without current techology **What problems is WaitWell solving and how is that benefiting you?** Instead of having a big line up go around our store, people can wait in the comfort of their vehicles or go shopping while waiting **Official Response from Shannon Vander Meulen:** > Hello Sheniah. Thanks for taking the time to leave this review. Making the platform accessible to all people, including elderly people, people who have low levels of literacy with technology and people with visual impairments, is a huge priority for us. It often helps to have a self-service kiosk and a digital display that flashes the name of the next customer while also reading it out and telling the customer which desk to go to really helps a lot with this. If this is something you are interested in, please reach out to your account manager to talk about how to turn on this functionality, possibly even using hardware you currently have in your office. ### 37. Administrator **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about WaitWell?** I love how the app can be configured to meet your organization's specific needs. It is highly self-intuitive and allows staff to self-learn and develop their processes. Customer support has been fantastic, but underutilized because the app's quality doesn't require much support. **What do you dislike about WaitWell?** I have yet to experience any downside. Theres nothing to dislike! **What problems is WaitWell solving and how is that benefiting you?** To balance the stress on our resources through the use of online bookings. **Official Response from Shannon Vander Meulen:** > Every service organization has a unique workflow, so WaitWell seeks to be highly configurable. We are so happy to hear that the customer support has been great and that you have been able to figure out the software on your own. Thanks for taking the time to leave this review. ### 38. Above and beyond product and customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about WaitWell?** We were intrigued by the capability of WaitWell as soon as we read about it and are continually impressed every step of the way. The fluidity and versaitility of the system is exceptional. **What do you dislike about WaitWell?** There is a big of a learning curve due to all of the features but the customer support we received from our first line of contact, Mr. Campbell has put us at ease and made it easy to secure team buy-in. **What problems is WaitWell solving and how is that benefiting you?** Queue management with impactful metrics aligned. **Official Response from Shannon Vander Meulen:** > Thanks you for taking the time to share your experience with WaitWell on G2. It's true that our platform has a lot of functionality, which requires a lot of features. I'm so glad to hear that your account manager has been able to work closely with you to ensure that WaitWell perfectly matches your service workflow. ### 39. Effortless Scheduling and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about WaitWell?** The queue management and appointment scheduling solution is very user-friendly. It stands out for its intuitive interface, making it easy for both staff and clients to navigate. This ease of use significantly reduces the time spent on managing schedules, making it a highly efficient tool for any organization. Our onboarding and implementation process was great! Another area where WaitWell excels is in its customer support. The team is highly responsive and knowledgeable, ensuring that any queries or issues are addressed promptly and effectively. Whether it's a technical question or a request for guidance on using a specific feature, the support team demonstrates both professionalism and expertise. This level of support is invaluable, especially when integrating a new system into an organization's operations. Overall, WaitWell is an excellent choice for organizations looking to streamline their scheduling process. Its user-friendliness, combined with outstanding customer support, makes it not just a tool, but a valuable asset for efficient and effective time management. **What do you dislike about WaitWell?** None. We have been pleased with WaitWell. **What problems is WaitWell solving and how is that benefiting you?** WaitWell is solving key operational challenges related to queue and appointment management, which can significantly benefit any large organizations by improving the efficiency of service delivery, enhancing student satisfaction, and providing valuable operational insights. **Official Response from Shannon Vander Meulen:** > Thank you for your review of WaitWell. We are glad to hear that you find the interface intuitive for both staff and clients. ### 40. Wonderful for appointements and busy days **Rating:** 5.0/5.0 stars **Reviewed by:** Dominic L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about WaitWell?** You never skip a customer that you didn't see, help with our customer experience **What do you dislike about WaitWell?** Noting its been an adaptation but when you know how to use it its wonderful **What problems is WaitWell solving and how is that benefiting you?** Customer experience and they can shop while waiting **Official Response from Shannon Vander Meulen:** > Dominic, thanks so much for taking the time to leave this review. You are right to say that the change from a physical lineup to a virtual queue does require some adapting. It's great to hear that customers are appreciating the convenience of being able to shop while they wait. ### 41. Very convenient for customers waiting in the line for services. You can time signing in beforehand. **Rating:** 4.5/5.0 stars **Reviewed by:** Hiulnar N. | English and German tutor, part-time, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2024 **What do you like best about WaitWell?** It's very easy to use and saves time both for customers and clerks **What do you dislike about WaitWell?** When you delete the name by accident you can't get it back in the queue **What problems is WaitWell solving and how is that benefiting you?** It helps see the service needed in advance. **Official Response from Shannon Vander Meulen:** > Thank you, Huilnar, for your review of WaitWell. We are so glad to hear that you find WaitWell easy to use. Please reach out to your account manager - we can show you very easily how to find a closed ticket in the ticket log and add it back to the queue - it's quite simple and can be done in just a few clicks. ### 42. Wait well experience **Rating:** 5.0/5.0 stars **Reviewed by:** Laura R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about WaitWell?** Wait well is so easy to use. I like that it shows what services clients are here for so the appropriate person can call them up. **What do you dislike about WaitWell?** Not being about to narrow the services down father **What problems is WaitWell solving and how is that benefiting you?** Long line ups. **Official Response from Shannon Vander Meulen:** > Hello Laura. Thanks for your positive review of WaitWell. We can certainly help you to narrow down the services further. Just ask your admin to reach out the assigned account manager and they can walk you through how to add more service types, queues or categories. ### 43. User Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about WaitWell?** I appreciate how user-friendly WaitWell is. It's incredibly intuitive and transitioning from our previous system was smooth. The reports offer valuable insights, which I find particularly beneficial. Additionally, the single sign-on feature is a great convenience. **What do you dislike about WaitWell?** One aspect of WaitWell that could be improved is the auto-closure feature of the queue. **What problems is WaitWell solving and how is that benefiting you?** Waitwell has helped with our queue management and online appointment scheduling. **Official Response from Shannon Vander Meulen:** > Thank you for your feedback about WaitWell. It's great to hear that you find it intuitive and that the transition from your previous queue management system was smooth. If you haven't already, please be sure to let your account manager know that the auto-closure feature of the queue isn't working optimally. Sometimes it's a bit of an experiment to find the best approach for each service location as there are a couple of different approaches we can use when looking to auto-close a queue to ensure all customers in line can be served before closing time. ### 44. User friendly Waitwell **Rating:** 5.0/5.0 stars **Reviewed by:** Nhat D. | Network Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about WaitWell?** We were in the market for a remote virtual queue and Waitwell solved the problem for us. The interface is userfriendly and the features are ever growing. The vendor themselves are hard at work integrating our advice into the next versions and support from them has been amazing. **What do you dislike about WaitWell?** Product is simple and amazing. We appreciate their work. **What problems is WaitWell solving and how is that benefiting you?** Waitwell allows students to get in queue from anywhere which saves them time and allows us to understand processes and bottlenecks. **Official Response from Shannon Vander Meulen:** > Thank you for taking the time to share your feedback, Nhat! We are so glad that WaitWell is helping to streamline how students on your campus access student services. ### 45. WaitWell is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Theresa T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about WaitWell?** The folks at WaitWell are extremely attentive and respond quickly to any issue or suggestion. **What do you dislike about WaitWell?** Sometimes when we're extremely busy, we get SMS errors. **What problems is WaitWell solving and how is that benefiting you?** It keeps our students in their appropriate "lines" and makes it very easy to manage. **Official Response from Shannon Vander Meulen:** > Thanks for the feedback. We are so glad to hear that WaitWell is helping to keep your queues organized. Making it easier for students to access services on campus (or virtually) is our mission. We really appreciate you choosing WaitWell. ### 46. Excellent Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about WaitWell?** WaitWell solved so many issues with our check in process during Covid. When I tried to stop using it, our staff insisted on keeping this process in place. It has been great! **What do you dislike about WaitWell?** Our patients were able to register from home and that caused a temporary problem that WaitWell quickly helped us solve. **What problems is WaitWell solving and how is that benefiting you?** Organized and remote check in process. **Official Response from Shannon Vander Meulen:** > Thanks for your kind words about WaitWell. We really appreciate and value the early customers who came to us during COVID and we are so happy that WaitWell continues to add value for your clinic. I believe we developed the Passcode feature for you to solve the problem you had with patients checking in from home when you wanted them to be onsite before they could check in. Thanks for your ongoing support of WaitWell. ### 47. Has been good so far some trouble with wait times **Rating:** 4.5/5.0 stars **Reviewed by:** Kimberly B. | Relief Veterinarian, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about WaitWell?** Helps us to manage our clients for online queue **What do you dislike about WaitWell?** People sometimes seem to have a hard time with the technology despite its simplicity **What problems is WaitWell solving and how is that benefiting you?** Getting our clients in-line **Official Response from Shannon Vander Meulen:** > Hello Kimberly. Thanks so much for taking the time to leave WaitWell a review on G2. We are so happy that WaitWell has helped you to manage your clients wait times. The wait time algorithm does become more accurate with time. Be sure to bring it up with your dedicated account manager, though. Dave will have some creative solutions for communicating wait times to customers. ### 48. Waitwell is great for organization and controlling queues of people **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about WaitWell?** the queue system is great. Helps organize during busy times **What do you dislike about WaitWell?** it's a bit confusing for me when making appointments and assigning to other people. **What problems is WaitWell solving and how is that benefiting you?** during our peak periods, it helps with determining when someone arrived and keeps track **Official Response from Shannon Vander Meulen:** > Thanks for taking the time to leave a review. We are so glad to hear that WaitWell is helping to keep your service location organized during peak times. This is exactly the problem WaitWell was created to solve. Please feel free to reach out to your dedicated account manager if you need a bit more training on how to make appointments and set up availability for multiple service providers. ### 49. Love it to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jinhee S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about WaitWell?** I can expect what they are looking for the service **What do you dislike about WaitWell?** Hard to tell what they need to prepare before hands **What problems is WaitWell solving and how is that benefiting you?** Problem is hard to pronounce the names so they are confused to hear their names **Official Response from Shannon Vander Meulen:** > Hello JinHee. Thanks for your kind words about WaitWell. Your comment about appreciating that you know what service a customer wants before you call them to the counter is so important because we hear it from agents all the time. It really helps to ensure customers are being taken care of by the agent best suited to help them, which really helps to reduce both service times and wait times. ### 50. This tech is long overdue! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about WaitWell?** After trying out this platform at a neighborhood business, I found myself thinking, 'Where has this been all my life?!' It turned a potentially difficult experience with lengthy queues into an incredibly positive one. What made it even more impressive was the system's ability to understand my specific needs and automatically connect me with the right expert. This efficiency saved me from the usual hassle of being transferred multiple times to find the appropriate support. **What do you dislike about WaitWell?** From my perspective, there are no downsides. I'm eagerly anticipating their next innovations to further simplify our lives. **What problems is WaitWell solving and how is that benefiting you?** Time is invaluable, and this system has effectively given me those precious minutes back. **Official Response from Shannon Vander Meulen:** > Thanks so much for taking the time to share your experience with using WaitWell. We look forward to expanding into more locations so we can take the pain out of waiting for more people. We have recently unveiled our third virtual meeting integration as well, so we are working on providing more people with the option to complete services they normally do in-person with a virtual meeting instead. Here's an article that provides an overview of the new Teams integration. ## WaitWell Discussions - [Who is WaitWell built for?](https://www.g2.com/discussions/who-is-waitwell-built-for) - 1 upvote - [How much does WaitWell cost?](https://www.g2.com/discussions/how-much-does-waitwell-cost) - 1 upvote - [Does WaitWell have a mobile app?](https://www.g2.com/discussions/does-waitwell-have-a-mobile-app) - 1 upvote - [What kind of support options does WaitWell offer?](https://www.g2.com/discussions/what-kind-of-support-options-does-waitwell-offer) - 1 upvote - [How does WaitWell support security, privacy, and accessibility?](https://www.g2.com/discussions/how-does-waitwell-support-security-privacy-and-accessibility) - 1 upvote - [View WaitWell pricing details and edition comparison](https://www.g2.com/products/waitwell/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+04%3A29%3A37+-0500&secure%5Bsession_id%5D=96ebfa8e-9688-4273-8467-9148a0559962&secure%5Btoken%5D=dc198f4a97f021b7320087d63880521211c0f7cdb3c4de6c25c6e9b2b8fada68&format=llm_user) ## WaitWell Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Meeami CV MVNS](https://www.g2.com/products/meeami-cv-mvns/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Slate by Technolutions](https://www.g2.com/products/slate-by-technolutions/reviews) - [VeloX Software Suite](https://www.g2.com/products/velox-software-suite/reviews) ## WaitWell Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Platform Basics** - Visitor Check-In - Visitor Database - Reports & Analytics - Badge Issuance - Automation **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Data** - Reliability - Data Security **Generative AI** - AI Text Summarization **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Administration ** - Patient Data Transfer - HIPAA Compliance - ID Verification - Appointment Scheduler Integration - E-Signature **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Platform Interoperability** - Notifications - Hardware **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Personalization** - Branding - Links **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Platform Additional Functionality** - Integration **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Content Generation** - Creativity - Content Accuracy **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Generative AI** - AI Text Generation **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Agentic AI - Visitor Management** - Decision Making **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top WaitWell Alternatives - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (320 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)