Compare QLess and WaitWell 
Featured Products
At a Glance
Market Segments
Small-Business (40.9% of reviews)
Small-Business (46.5% of reviews)
Entry-Level Pricing
No pricing available
Starting at $250.00 Per Month
QLess
Star Rating
(23)4.3 out of 5
Market Segments
Small-Business (40.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about QLessWaitWell
Star Rating
(77)4.7 out of 5
Market Segments
Small-Business (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $250.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that WaitWell excels in overall user satisfaction, reflected in its higher G2 Score compared to QLess. Users appreciate its robust features, such as the ability to send SMS updates to students, which enhances communication and troubleshooting during wait times.
- Users say that QLess offers a straightforward and intuitive experience, making it easy to implement and manage daily operations. Reviewers highlight its effective platform for managing appointments and walk-in guests, noting that it integrates well into existing workflows.
- According to verified reviews, WaitWell stands out for its superior support quality, with users praising the responsiveness and helpfulness of the support team. This is a significant advantage for organizations that require reliable assistance during implementation and ongoing use.
- Reviewers mention that QLess provides valuable data and analytics, which help businesses make informed decisions. Users appreciate the simplicity of its configuration, allowing for efficient management of appointment flows without overwhelming complexity.
- G2 reviewers highlight that WaitWell's ease of use is a major selling point, with many users noting its user-friendly interface and quick interaction capabilities. This allows staff to assist students effectively while they wait, improving overall service delivery.
- Users report that while QLess has strong features for SMS updates, it may not meet all specific workflow needs as effectively as WaitWell. Some users have expressed challenges in configuration, indicating that WaitWell may offer a more tailored experience for diverse operational requirements.
Pricing
Entry-Level Pricing
QLess
No pricing availableWaitWell
Business
Starting at $250.00
Per Month
Ideal for organizations with a limited number of locations
- Unlimited staff accounts
- Up to 4 locations with 1,000 visitors/month per location
- Unlimited incoming SMS
Free Trial
QLess
No trial information availableWaitWell
No trial information availableRatings
Meets Requirements
8.3
17
9.1
65
Ease of Use
8.2
17
9.4
66
Ease of Setup
7.4
11
8.9
47
Ease of Admin
7.5
10
9.4
40
Quality of Support
7.3
17
9.5
63
Has the product been a good partner in doing business?
7.6
9
9.5
41
Product Direction (% positive)
7.7
15
10.0
66
Features by Category
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Other
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Platform Basics
Not enough data
9.5
25
Not enough data
Feature Not Available
Not enough data
8.8
14
Not enough data
8.5
14
Not enough data
Feature Not Available
Not enough data
6.4
11
Not enough data
8.6
12
Platform Data
Not enough data
9.2
24
Not enough data
9.3
24
Not enough data
8.8
22
Not enough data
9.5
23
Platform Interoperability
Not enough data
9.1
25
Not enough data
9.3
24
Platform Additional Functionality
Not enough data
9.0
24
Additional Functionality - Visitor Management
Not enough data
7.5
8
Not enough data
6.7
9
Not enough data
8.3
10
Not enough data
8.0
10
Agentic AI - Visitor Management
Not enough data
Not enough data
Patient Convenience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
9.5
11
9.1
52
Feature Not Available
7.0
26
8.3
10
7.7
50
Reporting and Analytics
8.3
11
9.1
51
7.1
8
7.3
25
7.9
7
8.6
48
8.0
9
8.3
48
Hardware
6.5
9
7.4
45
8.1
8
6.8
25
7.7
10
8.5
49
Generative AI
5.3
6
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Patient-Centered Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
8.1
8
9.3
27
7.9
8
9.2
27
7.9
8
9.1
26
Settings
8.8
8
8.8
24
7.9
8
9.1
26
6.7
7
9.0
25
Personalization
7.8
9
9.0
26
8.8
8
8.7
25
Integrations
6.7
7
8.3
24
7.1
7
8.7
25
4.3
5
7.8
12
5.5
7
7.6
24
8.9
9
9.1
26
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
QLess and WaitWell are categorized as Queue Management and Online Appointment Scheduling
Unique Categories
QLess has no unique categories
WaitWell is categorized as Patient Intake, Patient Engagement, Patient Scheduling, Visitor Management, Customer Self-Service, AI Chatbots, Chatbots, and Digital Analytics
Reviews
Reviewers' Company Size
QLess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WaitWell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
31.8%
Consumer Services
13.6%
Government Administration
9.1%
Education Management
9.1%
Utilities
4.5%
Other
31.8%
Higher Education
36.1%
Government Administration
11.1%
Education Management
8.3%
Consumer Services
5.6%
Hospital & Health Care
4.2%
Other
34.7%
Discussions
QLess has no discussions with answers
WaitWell has no discussions with answers
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