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At a Glance
Market Segments
Small-Business (46.4% of reviews)
Small-Business (47.6% of reviews)
Entry-Level Pricing
Starting at $250.00 Per Month
Contact Us Per Year
WaitWell
Star Rating
(77)4.7 out of 5
Market Segments
Small-Business (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $250.00 Per Month
Browse all 3 pricing plansWaitwhile
Star Rating
(307)4.8 out of 5
Market Segments
Small-Business (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Waitwhile excels in ease of use with a score of 9.6, while users report that WaitWell, although still strong at 9.5, may require slightly more training for new users to navigate its features effectively.
- Users on G2 mention that Waitwhile's SMS Updates feature is highly rated at 9.1, providing timely notifications, whereas WaitWell matches this score but lacks some of the customization options that users appreciate in Waitwhile.
- Reviewers mention that Waitwhile's predictive analytics feature, scoring 8.8, offers deeper insights into customer behavior compared to WaitWell's score of 7.3, which some users feel lacks the same level of detail and actionable data.
- Users report that Waitwhile's branding capabilities, rated at 9.4, allow for extensive customization, making it easier for businesses to maintain their identity, while WaitWell's branding features, scoring 9.0, are seen as more limited in scope.
- G2 users highlight that Waitwhile's multi-calendar integration, with a score of 8.8, seamlessly connects various scheduling tools, while WaitWell's score of 8.3 indicates some users experience challenges in syncing with other calendars.
- Reviewers mention that Waitwhile's quality of support, rated at 9.6, is often praised for responsiveness and helpfulness, while users on G2 feel that WaitWell's support, although good at 9.5, sometimes lacks the same level of immediacy in response times.
Pricing
Entry-Level Pricing
WaitWell
Business
Starting at $250.00
Per Month
Ideal for organizations with a limited number of locations
- Unlimited staff accounts
- Up to 4 locations with 1,000 visitors/month per location
- Unlimited incoming SMS
Waitwhile
Enterprise
Contact Us
Per Year
For large organizations with custom needs
- Custom number of locations
- Custom number of visits
- Report builder
Free Trial
WaitWell
No trial information availableWaitwhile
Free Trial is available
Ratings
Meets Requirements
9.1
63
9.5
261
Ease of Use
9.5
64
9.6
267
Ease of Setup
8.9
46
9.2
163
Ease of Admin
9.4
39
9.2
97
Quality of Support
9.5
61
9.6
233
Has the product been a good partner in doing business?
9.5
40
9.7
95
Product Direction (% positive)
10.0
64
9.7
258
Features by Category
Platform Basics
9.4
24
Not enough data
Feature Not Available
Not enough data
8.7
13
Not enough data
8.5
13
Not enough data
Feature Not Available
Not enough data
6.3
10
Not enough data
8.8
11
Not enough data
Platform Data
9.3
23
Not enough data
9.4
23
Not enough data
8.8
21
Not enough data
9.5
22
Not enough data
Platform Interoperability
9.0
24
Not enough data
9.3
23
Not enough data
Platform Additional Functionality
9.0
23
Not enough data
Additional Functionality - Visitor Management
7.9
7
Not enough data
6.7
8
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
Agentic AI - Visitor Management
Not enough data
Not enough data
Patient Convenience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
9.1
52
9.0
167
7.0
26
8.1
139
7.7
50
8.1
141
Reporting and Analytics
9.1
51
9.2
173
7.3
25
8.8
141
8.6
48
8.8
138
8.3
48
8.9
141
Hardware
7.4
45
Feature Not Available
6.8
25
8.5
133
8.5
49
8.7
137
Generative AI
Feature Not Available
7.2
113
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Patient-Centered Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Notifications
9.3
27
9.3
122
9.2
27
9.2
118
9.1
26
9.5
122
Settings
8.8
24
9.4
108
9.1
26
9.3
114
9.0
25
9.2
109
Personalization
9.0
26
9.4
106
8.7
25
9.1
106
Integrations
8.3
24
8.8
102
8.7
25
9.2
106
7.8
12
8.1
92
7.6
24
7.9
85
9.1
26
9.2
109
Generative AI
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Agentic AI - Online Appointment Scheduling
Not enough data
6.4
11
Not enough data
7.6
11
Not enough data
7.3
11
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
WaitWell and Waitwhile are categorized as Queue Management and Online Appointment Scheduling
Unique Categories
WaitWell is categorized as Patient Engagement, Patient Scheduling, Visitor Management, Customer Self-Service, and Patient Intake
Waitwhile has no unique categories
Reviews
Reviewers' Company Size
WaitWell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Waitwhile
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
34.3%
Government Administration
11.4%
Education Management
8.6%
Consumer Services
5.7%
Hospital & Health Care
4.3%
Other
35.7%
Retail
22.6%
Consumer Services
7.3%
Veterinary
5.2%
Higher Education
5.2%
Banking
5.2%
Other
54.5%
Discussions
WaitWell has no discussions with answers
Does Waitwhile have an app?
3 Comments
SS
YesRead more
How do you use Waitwhile?
2 Comments
MS
We are a walk in animal clinic with high volume so we use Waitwhile to manage our client visits. Read more
Cannot download app
1 Comment
Official Response from Waitwhile
Hi Patricia! We may not be able to address it from our side just yet; ironically, since our app is still pretty new, that may resolve once more people...Read more
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