WaitWell Features

Accurately measure total web traffic and present data elegantly.

Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc.

Accurately determine where most people enter your site and where they leave and present data elegantly.

Software automatically tracks standard user actions.

Able to set up custom variables to track any user activity on the site.

Accurately measure bounce rate.

Track user return rates and related metrics.

Track what proportion of users convert via a certain action.

See how many users proceed down a certain path to conversion.

Obtain live data for who is currently accessing your site.

Report on how any user activity has changed over time.

Report on user activity in the past and set up predictive models for the future.

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Analytic tools are also available for mobile and tablet versions of websites.

Able to unify user data across devices, recognizing returning users.

Allows users to easily build customized reports and dashboards.

Able to access user-specific data such as location, language, gender, and activity while on the site.

Report on keywords used in internal searches.

Track load times on different devices and systems.

Analyze inbound marketing traffic to identify which campaigns are working best.

Track revenue and transactions.

Able to deploy promotional or other pop-up messages based on user actions.

System can self-monitor critical metrics and alert administrators when they reach concerning levels.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

Able to test that event and variable setup are reporting data accurately.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Uses LLMs to generate dynamic responses within defined boundaries and business-safe content rules.

Maintains context across user turns in a single session to provide coherent, relevant responses.

Understands varied user phrasing and infers intent without relying solely on keywords or scripts.

Supports building conversational flows using predefined paths, rules, and decision trees.

Provides fallback messages or guidance when the bot cannot understand or fulfill a query.

Allows guests to check-in using the platform's built-in dashboard.

Allow users to track on-site visitors, previous visits, and provides visitor log insights.

Using the database of visitor information, provide insights into regular visitors and their frequency of visits to plan for future arrival. Plus enable access for certain admin in case of audits, emergency, or checking anomalies.

Scan faces or IDs for issuing approved visitor badges. Store photo information in database for record keeping.

Automate manual tasks such as visitor arrival and departure notifications, and contact information autofilling.

Create, design and manage workflows for repetitive tasks

Store, manage, and track all electronic documents in a centralized location

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Manage, organize, and store contact information

Track and manage adherence to policies for any service, product, process, or supplier

Manage, optimize, and automate tasks related to parking operations

Create, manage, and print wearable badges

Manage, store and organize emails within the system or via third-party apps

Control and manage access to company resources

Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling.

Allows users to track on-site visitors previous visits and future visits and provides visitor log insights.

Allows users to screen incoming vistiors, add flagged visitors to watchlists and get notified of when a flagged visitor enters the facility.

Provides a dashboard with check-in and check-out capabilities and visitor logs.

Sends a notification to users of a visitors arrival and departure.

Works with hardware, such as iPads, for an interactive representation of the platform that is easy to use by visitors.

Automatically send mass notifications or alerts for any emergency or crisis

Integrates with related tools that simplify platform management and usage.

Provides integration with a hardware offering to facilitate patient intake process

Facilitates the collection of copays and direct payments

Guides patients with certain diagnoses through other relevant forms upon completion of initial intake form

Streamlines the check-in workflow and experience

Enables patients to complete intake forms on their personal mobile devices

Customize contracts and forms to collect specific information

Process of gathering, measuring, and analyzing accurate data

Streamlines the secure transfer of patient data information from the electronic patient intake form to an existing EHR or other form of patient information database

Ensures compliance with HIPAA security and encryption regulation

Runs and verifies patient information cards

Seamlessly integrates with digitized online appointment booking solution

Captures patients' electronic signatures

Checking eligibility of patients for different insurance claims

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Provides API access to connect with proprietary business systems or internal data sources.

Offers embeddable widgets or SDKs for integration into websites, apps, or third-party tools.

Allows non-developers to configure and design chatbot flows via visual or no-code interfaces.

Provides SMS text updates to customers in the queue.

Offers customized settings for VIP customers in the queue.

Supports multiple lanugages.

Provides clerks and representatives with customer data while they're being served.

Offer predictive analytics on customer concerns based on customer data.

Generates performance reports for individual clerks and representatives

Generates performance reports for individual locations.

Provides proprietary hardware like kiosks, tablets, and TVs.

Users are required to use proprietary hardware to deploy the software.

Queue can be visualized for customers via digital signage.

Enhances clinical workflows

Integrates with existing medical practice solutions

Provides digitized intake forms both for patient and physician use

Tracks and measures current and improved levels of patient engagement

Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores.

Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination.

Integrates with interactive patient care (IPC) systems to deliver patient education and key hospital information.

Patients can register for appointments in advance online

Allows medical providers to engage patients in a variety of ways to ensure their health.

Manage the treatment plan and coordination between care providers and patients with special health care needs

Manage and track all internal and external communication conducted via calls, email, text, or chat

Customize contracts and forms to collect specific information

Electronic patient health records

Electronic patient health records, including records from multiple doctors

Creation, administration, and evaluation of assessments or tests

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Facilitates and optimizes the management of a medical practice's online presence (e.g. physician websites and online review platforms)

Equips practices with tools to capture and analyze patient feedback in order to improve patient satisfaction

Facilitates and enables patient access to their personal health information and data.

Streamlines the delivery of messaging between health care professional and patient.

Integrates with medical devices and wearables to keep track of patients' health outside of appointments and visits.

Set up connections to third-party platforms to improve business processes

Track and manage adherence to policies for any service, product, process, or supplier

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Track and manage schedules and meetings via an integrated calendar

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manage various aspects of appointments including booking, rescheduling, canceling

Online portal through which end users can access the system, manage tasks, or obtain information

Activities related to the initial admission of a charge into the organization's care

Ability to record, store, update, and retrieve information

Process of submitting and following up on claims with insurance companies

Store, manage, and track all electronic documents in a centralized location

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Store, manage and track all forms in a centralized location

Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when).

Has the ability to connect interlocator with a human agent when the need arises.

Can provide interlocators with menus, through which they can choose a relevant response.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Provide tools for live chat on one's website.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding.

Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows users to test the efficacy of various responses through A/B testing.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Can collect and store information from interlocators, such as email, phone number, etc.

Analyze data and automatically generate insights using AI/ML technologies

Copy on the page or chat window encouraging the user to engage with the chat option

Ability to send confirmation and reminder emails & texts

Ability to send automated follow-up emails/texts upon conclusion of appointment

Receive a notification whenever a customer schedules an appointment

Schedule repeating appointments based on a duration of time

Automatically create schedules based on business needs or employee availability and qualifications

Automatically find mutually available meeting time slots across multiple calendars

Automatically detects the time zone of both parties to avoid booking mistakes

Ability to set preferred availability to ensure appointments are only booked during approved times

Ability to block off additional time between appointments for travel or preparation

Personalize booking page with custom logos and colors to match branding

Personalize a booking link to share with customers

Integrates with multiple calendars, such as: Google Calendar, Microsoft Outlook, iCloud Calendar, etc.

Provides the ability to be embedded into websites

Integrates with payment processing software to accept payment from customers

Integrates with video conferencing tools to allow for virtual appointments

Integrates with SMS providers or instant messaging platforms to communicate directly with customers

Ensures consistent performance, delivering reliable outputs based on user prompts.

Implements stringent measures to protect user data and ensure privacy.

Shows adeptness in comprehending and responding to complex or multi-part queries.

Facilitates natural and human-like conversations, delivering engaging interaction experiences.

Demonstrates a sophisticated understanding of both written and spoken user commands.

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Offers a high degree of customization to meet individual user or business requirements.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and track all internal and external communication conducted via calls, email, text, or chat

Create, design and manage workflows for repetitive tasks

Manage, store and organize emails within the system or via third-party apps

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Features robust learning mechanisms, improving responses over time based on past user interactions.

Showcases the ability to recognize, correct, and learn from its own mistakes.

Displays creativity in generating diverse, interesting, and contextually relevant responses.

Produces content that is accurate, factually correct, and relevant to the user's query.

Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions.

Regularly receives updates that contribute to continuous improvement of the product.

Assesses the chatbot's ability to function seamlessly across various platforms and devices.

Seamlessly integrates with other platforms or software systems, enhancing overall utility.

Set up connections to third-party platforms to improve business processes

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Depending on the needs of the business, there can be NDAs and contacts provided if there is the need for a higher level of security.

integrate with Vaccine Tracking software and other relevant security software for extra security measures.

Can integrate with hardware like kiosks, tablets, PC, or Macs for visitor check in purposes.

Allow the capability of multiple languages to be accessed when a visitor is looking to log in in theri native language, whether domestically or abroad.

Use AI to generate content in the form of text, images, videos, etc.

Access names, contact information, and roles of employees in a centralized repository

Manage gate access to secure facilities/properties

Facial or other physical recognition to confirm identity

Define levels of authorization for access to specific files or systems

Scan and validate an ID barcode

Customize contracts and forms to collect specific information

Send messages via SMS

Manage the pre-registration process

Measure and track time including hours worked and paid time off (PTO)

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Identify and analyze unique facial features in images or videos

Manage and support multiple languages

Electronic signing method that validates the authenticity and integrity of a digital document

Verify the identity of users/devices to enable secure access

Track visitors and purpose of visits

Manage and support multiple locations

Access software remotely via mobile devices

View and track activity related to an individual, transaction, etc.

Capture photos for any type of use case

Control and manage access to wireless networks

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Profiles of users providing basic information

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Engages in human-like conversation for task delegation

Makes informed choices based on available data and objectives

Enables tuning or updating chatbot behavior based on user feedback or admin input (non-live learning).

Includes safeguards to restrict inappropriate responses and ensure compliant language use.

Define levels of authorization for access to specific files or systems

Customize contracts and forms to collect specific information

Pre-designed layouts that can be customized to match preferences and requirements

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Record, update and manage waiting lists

Access software remotely via mobile devices

Private online space that lets businesses securely share documents and provide information access to clients

Import and export data to and from software applications

Manage various aspects of appointments including booking, rescheduling, canceling

Create and send email blasts/campaigns

Manage contact details and communication with clients

Track employee schedules, availability, and performance across projects and tasks

Electronic storage of stakeholder contact information

Book meetings and appointments through a website or digital platform

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Send messages via SMS

Accept and process credit card transactions

Application programming interface that allows for integration with other systems/databases

Manage and support multiple locations

Manage, store and organize emails within the system or via third-party apps

Access previous interactions or concerns to maintain customer relationships

Track and manage schedules and meetings via an integrated calendar

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Create and automatically send premade copy in response to customer messages

Configure existing workflows to meet your organization's needs

Process and analyze human language in text or audio form

Add customized logos and colors to align with company branding

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Analyze and gain insights into data in real-time

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Ability to chat online in real time

Active monitoring of systems, applications, or networks

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Train your system to interpret and transcribe voice messages

Assemble applications and processes by dragging over and arranging pre-built components

View and track pertinent metrics to find patterns and gain insights from data

Use AI to generate content in the form of text, images, videos, etc.

AI-based platform which conducts a conversation via auditory or textual methods

Helps understand a user's intentions/actions

Automatically identify and save contact information of potential customers

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Interact with data visualization elements, such as charts and graphs, to drill down into data

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Communicate using direct chat or messages within the system

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Interprets what a user is doing based on context and helps guide them through the process.

Ability to interact with the application using human languages such as English

Observe and track the demand, usage, progress or quality of a system, product, or user

The ability of a bot to respond to user queries in synthesised voice

Notifications that are delivered to users as soon as an event occurs

A collection of customer information such as contact details, demographics, previous interactions, etc.

Application programming interface that allows for integration with other systems/databases

For the intention to be used by developers

Process of dividing customers into groups based on common characteristics

System alerts about the need to escalate an issue or request

Tracks metrics that provide insight into how a user interacts with any interface or product

In-person, onsite registration

Book and manage patient appointments and follow-ups

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Control and manage access to wireless networks

Capture photos for any type of use case

Check-in and out via a mobile device or kiosk

Matrix barcode that stores information

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Accept, record, and reconcile financial transactions

Identify component attributes like servers, hardware, software, and manage relationships across all services

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

View and track pertinent metrics to find patterns and gain insights from data

Allow the audience to interact or engage with the content

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Use AI to generate content in the form of text, images, videos, etc.

Digital displays use technologies such as LCD, LED, projection and e-paper

Manage and support multiple languages

Process of understanding one's position in a physical space via planned routes, signs, colors and images

On-screen keyboard that can be used without the need for physical keys/keyboard

Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system

Design, modify, and organize how content is displayed on a system interface

Intended for medical use such as diagnosis, treatment, and consultation

Compliant with HIPAA, which sets standards for sensitive patient data protection

Add customized logos and colors to align with company branding

Monitor wait time and abandonment for incoming requests that have not been routed

Interactivity between software and users by touching areas on the screen of display devices

Scan and validate an ID barcode

Plan availability and assign specific time slots for tasks and resources

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Store and organize documents in a centralized system

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Create, manage, and send invoices or bills to customers

Customize data fields to support various needs and use cases

Automatically create schedules based on business needs or employee availability and qualifications

Log and store the source of contacts/leads

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Automate workflows and trigger campaigns based on customer actions

Timed notification for any upcoming task, deadline, appointment, or activity

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Pre-designed layouts that can be customized to match preferences and requirements

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Ability to chat online in real time

Track the status and progress of tasks

Predict future data based on historical data sets

Track and manage the scheduling of tasks

Software designed for the healthcare industry

Manage and support multiple locations

Communicate using direct chat or messages within the system

Alter the layout and content of reports

Compliant with HIPAA, which sets standards for sensitive patient data protection

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Form predictions based on past and present data/trends

Educational and medical resources that are delivered to patients online

Electronically collect payments for goods or services

Manage and support multiple languages

Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health.

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Automated reminders and confirmations for booked appointments and events via text or email

Schedule appointments via a calendar

Receive data and information in real time

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Analyze and gain insights into data in real-time

Access to patient medication history data

Allows medical providers and/or customers to request previously filled prescriptions online

Communicate using messages within the system

Connect with meeting participants remotely over video

Active monitoring of systems, applications, or networks

Application programming interface that allows for integration with other systems/databases

Enables medical providers and/or patients to electronically renew existing prescriptions

Add customized logos and colors to align with company branding

Information, data and reports that are being tracked over time

Notifications via mobile devices

Laboratory test results

Meet with patients remotely

Send personal messages to clients or attendees

Observing and tracking a patient's health status, condition, and wellbeing

Gaining access to confidential health documents and information

Manage billing and payments for a healthcare provider

A collection of customer information such as contact details, demographics, previous interactions, etc.

Complete outstanding payments

Intended for medical use such as diagnosis, treatment, and consultation

Digitally sign online documents

Presenter can see and hear participants and vice versa

Speaking to a doctor or healthcare professional using online video tools

Exchange messages in a secure and encrypted manner

Tool to send questionnaires to customers to gauge feedback

Score a lead on their quality or likelihood to buy based on certain behaviors

View messages sent by both parties during the chat conversation

Identify different languages

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Automatically identify and save contact information of potential customers

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Process and analyze human language in text or audio form

Manage and support multiple languages

Used as a promotional or demonstration tool in sales and marketing presentations

Interprets what a user is doing based on context and helps guide them through the process.

Automatic reply functionality for incoming messages

Provide online support for your customers through live chat or help desk functionality

AI-based platform which conducts a conversation via auditory or textual methods

Helps understand a user's intentions/actions

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

See options for potential search queries within the system

Transfer queries and organize messages between agents

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Shortcuts for inputting frequently used messages

Software program that continuously adjusts its behavior based on observed data

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Tickets are automatically assigned to specific agents based on predefined rules

Streamlining repetitive tasks and activities through automated and predefined workflows

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Questionnaire for clients to answer prior to attending appointments.

Create and securely store digital patient records

Track and manage schedules and meetings via an integrated calendar

Set up connections to third-party platforms to improve business processes

Send messages via SMS

Add customized logos and colors to align with company branding

Notify large groups of people simultaneously about important updates.

Leave comments and notes on documents for others to view

Allow customers to cancel their subscription remotely.

Reserving a room for meeting in an office or co-working space

Create, manage, and send invoices or bills to customers

Create and send email blasts/campaigns

Track and manage staff profiles, recruitment, schedules, productivity, career development and performance

Schedule repeating appointments based on a duration of time

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

The ability to choose between different appointments in a selection.

Application programming interface that allows for integration with other systems/databases

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Track and monitor patient no-show rates

Online portal where patients can access information such as health records, treatment plants, etc.

Supports practices with multiple healthcare professionals

Accept, record, and reconcile financial transactions

Record, update and manage waiting lists

Digitally sign online documents

Create, manage and track all task activities and progression

View and track pertinent metrics to find patterns and gain insights from data

Allow communication between the company and patients via messages, SMS, emails, phone, and more

Compliant with HIPAA, which sets standards for sensitive patient data protection

Enables medical providers and/or patients to electronically renew existing prescriptions

Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health.

Checking eligibility of patients for different insurance claims

Patients can register for appointments in advance online

Manage and support multiple locations

Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets.

Manage the process of evaluating documents or requests submitted for approval

Track the status of assets and whether they're checked in or out

Access software remotely via mobile devices

Use AI to generate content in the form of text, images, videos, etc.

Timed notification for any upcoming task, deadline, appointment, or activity

Track and organize online shifts