WaitWell Features

Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Allows guests to check-in using the platform's built-in dashboard. 24 reviewers of WaitWell have provided feedback on this feature.

Allow users to track on-site visitors, previous visits, and provides visitor log insights. 13 reviewers of WaitWell have provided feedback on this feature.

Using the database of visitor information, provide insights into regular visitors and their frequency of visits to plan for future arrival. Plus enable access for certain admin in case of audits, emergency, or checking anomalies. This feature was mentioned in 13 WaitWell reviews.

As reported in 10 WaitWell reviews. Scan faces or IDs for issuing approved visitor badges. Store photo information in database for record keeping.

As reported in 11 WaitWell reviews. Automate manual tasks such as visitor arrival and departure notifications, and contact information autofilling.

As reported in 23 WaitWell reviews. Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling.

Allows users to track on-site visitors previous visits and future visits and provides visitor log insights. This feature was mentioned in 23 WaitWell reviews.

Allows users to screen incoming vistiors, add flagged visitors to watchlists and get notified of when a flagged visitor enters the facility. This feature was mentioned in 21 WaitWell reviews.

As reported in 22 WaitWell reviews. Provides a dashboard with check-in and check-out capabilities and visitor logs.

Sends a notification to users of a visitors arrival and departure. 24 reviewers of WaitWell have provided feedback on this feature.

Works with hardware, such as iPads, for an interactive representation of the platform that is easy to use by visitors. This feature was mentioned in 23 WaitWell reviews.

Based on 23 WaitWell reviews. Integrates with related tools that simplify platform management and usage.

Provides integration with a hardware offering to facilitate patient intake process

Facilitates the collection of copays and direct payments

Guides patients with certain diagnoses through other relevant forms upon completion of initial intake form

Streamlines the check-in workflow and experience

Enables patients to complete intake forms on their personal mobile devices

Streamlines the secure transfer of patient data information from the electronic patient intake form to an existing EHR or other form of patient information database

Ensures compliance with HIPAA security and encryption regulation

Runs and verifies patient information cards

Seamlessly integrates with digitized online appointment booking solution

Captures patients' electronic signatures

Provides SMS text updates to customers in the queue. This feature was mentioned in 52 WaitWell reviews.

Based on 26 WaitWell reviews. Offers customized settings for VIP customers in the queue.

Supports multiple lanugages. 50 reviewers of WaitWell have provided feedback on this feature.

Provides clerks and representatives with customer data while they're being served. 51 reviewers of WaitWell have provided feedback on this feature.

Offer predictive analytics on customer concerns based on customer data. 25 reviewers of WaitWell have provided feedback on this feature.

As reported in 48 WaitWell reviews. Generates performance reports for individual clerks and representatives

As reported in 48 WaitWell reviews. Generates performance reports for individual locations.

As reported in 45 WaitWell reviews. Provides proprietary hardware like kiosks, tablets, and TVs.

As reported in 25 WaitWell reviews. Users are required to use proprietary hardware to deploy the software.

Based on 49 WaitWell reviews. Queue can be visualized for customers via digital signage.

Enhances clinical workflows

Integrates with existing medical practice solutions

Provides digitized intake forms both for patient and physician use

Tracks and measures current and improved levels of patient engagement

Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores.

Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination.

Integrates with interactive patient care (IPC) systems to deliver patient education and key hospital information.

Facilitates and optimizes the management of a medical practice's online presence (e.g. physician websites and online review platforms)

Equips practices with tools to capture and analyze patient feedback in order to improve patient satisfaction

Facilitates and enables patient access to their personal health information and data.

Streamlines the delivery of messaging between health care professional and patient.

Integrates with medical devices and wearables to keep track of patients' health outside of appointments and visits.

Based on 27 WaitWell reviews. Ability to send confirmation and reminder emails & texts

As reported in 27 WaitWell reviews. Ability to send automated follow-up emails/texts upon conclusion of appointment

Based on 26 WaitWell reviews. Receive a notification whenever a customer schedules an appointment

Automatically detects the time zone of both parties to avoid booking mistakes 24 reviewers of WaitWell have provided feedback on this feature.

As reported in 26 WaitWell reviews. Ability to set preferred availability to ensure appointments are only booked during approved times

Ability to block off additional time between appointments for travel or preparation 25 reviewers of WaitWell have provided feedback on this feature.

Personalize booking page with custom logos and colors to match branding This feature was mentioned in 26 WaitWell reviews.

Personalize a booking link to share with customers 25 reviewers of WaitWell have provided feedback on this feature.

Integrates with multiple calendars, such as: Google Calendar, Microsoft Outlook, iCloud Calendar, etc. This feature was mentioned in 24 WaitWell reviews.

Provides the ability to be embedded into websites 25 reviewers of WaitWell have provided feedback on this feature.

Based on 12 WaitWell reviews. Integrates with payment processing software to accept payment from customers

Integrates with video conferencing tools to allow for virtual appointments This feature was mentioned in 24 WaitWell reviews.

Based on 26 WaitWell reviews. Integrates with SMS providers or instant messaging platforms to communicate directly with customers

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Depending on the needs of the business, there can be NDAs and contacts provided if there is the need for a higher level of security.

integrate with Vaccine Tracking software and other relevant security software for extra security measures.

Can integrate with hardware like kiosks, tablets, PC, or Macs for visitor check in purposes.

Allow the capability of multiple languages to be accessed when a visitor is looking to log in in theri native language, whether domestically or abroad.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Engages in human-like conversation for task delegation

Makes informed choices based on available data and objectives