--- title: WaitWell Reviews meta_title: 'WaitWell Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 101 reviews by the users' company size, role or industry to find out how WaitWell works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 101 scale: '5' date_modified: '2026-08-07' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # WaitWell Reviews **Vendor:** WaitWell Inc. **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 101 ## About WaitWell WaitWell is a secure, scalable platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations. Customers can book appointments or join virtual queues through QR codes, web, SMS, or kiosks, receiving real-time updates and turn notifications for a smoother experience. Staff have access to real-time dashboards and AI-powered insights, including an AI chatbot that can assist customers. These tools help teams quickly spot bottlenecks, optimize staffing, and improve overall operational efficiency. With secure payment processing, open API integrations (CRM, EHR, and more), and HIPAA/SOC 2 compliance, WaitWell simplifies operations while delivering smarter, more responsive service experiences. ## WaitWell Pros & Cons **What users like:** - Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. (33 reviews) - Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. (18 reviews) - Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. (17 reviews) - Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. (16 reviews) - Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. (12 reviews) - Business Efficiency (11 reviews) - Users love the **convenient check-in options** and seamless management provided by WaitWell, enhancing their overall experience. (11 reviews) - Efficiency (11 reviews) - Users highlight WaitWell's **exceptional customer support** , noting rapid responses and professional assistance that exceeds expectations. (10 reviews) - Features (10 reviews) **What users dislike:** - Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. (5 reviews) - Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. (5 reviews) - Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. (5 reviews) - Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. (4 reviews) - Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. (3 reviews) - Lack of Customization (3 reviews) - Limited Features (3 reviews) - Limited Options (3 reviews) - Users often face **technical issues** with WaitWell, including glitches and inconsistent mobile notifications affecting usability. (3 reviews) - Users find the **UX improvement** necessary, noting confusion and setup challenges with the WaitWell app. (3 reviews) ## WaitWell Reviews ### 1. Smooth transition with a short learning curve and strong day-to-day usability **Rating:** 4.0/5.0 stars **Reviewed by:** Diana B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about WaitWell?** I like that it makes it easy to manage both walk-in traffic and scheduled appointments, which has really helped us provide a smoother experience for students. The flexibility to use it for different types of appointments, like counselling sessions and midterm meetings with students and supervisors, has been especially valuable. I also like how easy it is to set availability, and students seem to have adapted well to the new system. **What do you dislike about WaitWell?** One downside is that it doesn’t currently sync with my Microsoft calendar, which would make managing availability and avoiding conflicts much easier, but I know they are currently working on fixing that. There was also a bit of a learning curve at the beginning, and we ran into a few setup issues early on, although those have since been resolved. **What problems is WaitWell solving and how is that benefiting you?** WaitWell is helping us centralize and streamline how we manage appointments. Before, coordinating walk-ins, scheduled appointments, and midterm meetings could be a bit fragmented and time-consuming. Now, everything is in one place, which makes it easier to manage our availability, keep track of bookings, and stay organized. **Official Response from Shannon Vander Meulen:** > Hello Diana. Thank you so much for this thoughtful review, and for taking the time to share how WaitWell has changed the way your team manages appointments and walk-ins. Hearing that students have adapted well and that counselling sessions and midterm meetings are running more smoothly is exactly the kind of outcome we build for. We do have a full integration with Outlook, but it is an add-on. You might want to check with your Admin if the Outlook integration was included in your subscription. In the meantime, your account manager is always available if there's anything we can do to make availability management easier while that's in progress. We genuinely appreciate the honest feedback on the early setup experience too - that kind of detail helps us keep improving onboarding for teams like yours. ### 2. Customizable, streamlined, able to be used by many users and multiple queues at once **Rating:** 4.0/5.0 stars **Reviewed by:** Sydney J. | Student Services Advisor - Cal Student Central, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about WaitWell?** I like that there is a high degree of customizability enabled, so that we are able to add, remove, or modify specific features depending on how relevant they are for our purposes. It has been pretty smooth transferring people to different queues, or being able to either put them back in the queue or remove them in situations of no-shows. **What do you dislike about WaitWell?** It isn't necessarily the most intuitive to use at times, so it can take me a while to remember to click through all the necessary steps to complete certain functions (e.g. remembering to change the subject/topic of the student's visit first and then transfer them to another queue). **What problems is WaitWell solving and how is that benefiting you?** It is helping us to manage our virtual lines for students and other visitors, both in person and for phone callback advising, which allows us to serve our students for drop-in advising daily and to collaborate with our partner offices when they are also offering callback or in person advising. **Official Response from Shannon Vander Meulen:** > Hello Sydney. Thanks so much for the positive feedback about WaitWell. We are so glad that WaitWell is streamlining how students access services and are transferred to different locations on the UC Berkeley campus. I'm going to pass your feedback about changing the subject/topic of the student's first visit before transferring to another queue - it could be perhaps alleviated with a prompt to invite the user to change the service type before the transfer is completed. We really appreciate the feedback as we are always trying to make WaitWell better. We invite you to follow us on LinkedIn - you can click the link below to subscribe to our monthly newsletter to get updates about product features that are released each month. ### 3. Effective Appointment System with a Few Feature Enhancements Suggested **Rating:** 4.0/5.0 stars **Reviewed by:** Deepika K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about WaitWell?** WaitWell makes it easy for students and clients to book appointments on their own, which cuts down on back-and-forth emails. The interface is straightforward and user-friendly for both staff and clients. It also helps us organize appointments efficiently by keeping everything in one place. Calendar integration works reasonably well, which makes scheduling simpler to manage day to day. Overall, it has streamlined our appointment-booking process and improved accessibility for students. **What do you dislike about WaitWell?** Some features that would improve the overall experience are still limited. For example, there aren’t daily automatic reminders that summarize upcoming appointments, which would make it easier to plan the day. Calendar invites also don’t include much detail, and they aren’t always straightforward to save directly to Outlook when preparing for a meeting. Additionally, accessing previous tickets or events often requires manager-level permissions. This can make it more difficult for staff to quickly review past interactions when supporting students or clients. Lastly, the platform has limited options for setting up automated pre-request messages or creating templates for different services, which would help cut down on repetitive, manual communication. **What problems is WaitWell solving and how is that benefiting you?** For our office, this tool has streamlined appointment management, improved accessibility for students seeking support, and helped us organize our schedules more effectively. It also keeps all appointments tracked in one centralized system, which makes it easier to manage service delivery and ensure students receive support in a timely manner. ### 4. Streamlined Student Services with Customizable Queuing **Rating:** 4.0/5.0 stars **Reviewed by:** Kati F. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about WaitWell?** I like the flexibility of WaitWell and the configuration of it. They have a thing called sandbox where you can kind of play around in it before you go live, and it's just really nice to be able to play around with the settings and the different locations to make sure it's absolutely configured how you want it to be. It's also super simple to use. They help you get everything set up at WaitWell during the onboarding and are there to make sure you are comfortable, but then you have full access to make modifications to that configuration after you go live, which is really nice. **What do you dislike about WaitWell?** I've had a little bit of an issue with getting notifications on our desktop when someone new enters the queue. It does have a really nice feature that it'll email you if there's people waiting. But I've had a little bit of an issue with getting that one setting, the notification setting. That may be more of a me issue than a Waitwell issue though. **What problems is WaitWell solving and how is that benefiting you?** WaitWell solves the problem of managing queues, allowing students to check in remotely, reducing wait times, and avoiding physical lines. It organizes students into appropriate queues, offering them a comfortable waiting room while they await their turn. **Official Response from Cassidy McKay:** > Thank you so much for your thoughtful review of WaitWell, Kati! We’re so glad you’re enjoying the flexibility, Sandbox feature, and overall ease of use. It sounds like the desktop notification issue is most likely a browser-related setting, which can sometimes affect alerts. Your account manager will be reaching out soon to help troubleshoot and make sure everything is working smoothly. Thanks again for sharing your experience! ### 5. WaitWell is a game changer **Rating:** 3.5/5.0 stars **Reviewed by:** Taylor O. | Academic Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about WaitWell?** We brought WaitWell in when covid hit and it has been with us ever since. 3 times a year we go through super busy periods that allow us to manage the coming and goings of customers, having a hold option is wonderful, and having appointments show up and allowing them to check in has been good! We have certainly found it useful and will continue using this for years to come. It's nice that WaitWell continues to update and bring out new features and ideas for us to implement. **What do you dislike about WaitWell?** Updating the settings can be a bit of a challenge if you are not sure where something belongs. I have not been able to find any tutorials that walk you through certain things - it would be nice to have those versus having to email someone and wait for their response. **What problems is WaitWell solving and how is that benefiting you?** WaitWell allows students to check in before they get here and it allows them to put themselves on hold if we are not able to see them before they have to leave for class or other reasons. It allows us to manage the queue as efficiently as we are able to with the amount of students we see during those 3 super busy times of the year. We like the appointment booking and being able to attach waivers to allow us to check out the appointment before we meet with the students. **Official Response from Shannon Vander Meulen:** > Thank you, Taylor, for your detailed review. We are so glad to hear that WaitWell helps to manage service during peak times. As we continue to add more and more features, it does make the system more complex. We do have a Knowledge Base with articles and videos to help users to navigate WaitWell and it could certainly we easier to find - you have to click on "Account" in the left side nav and then "Help Docs". Alternatively, reach out to your account manager at any time. We are really proud of our support and always get back to clients within 24 hours. We are happy to make the change for you or send you a Loom video to walk you through the change you are asking to make. Thanks again for being a loyal WaitWell customer - we really appreciate the support. ### 6. WaitWell is Easy to Use! **Rating:** 4.0/5.0 stars **Reviewed by:** Simon M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about WaitWell?** I like how easy it is for students to book their appointments. It's very easy to understand how to use it from a student perspective. **What do you dislike about WaitWell?** Sometimes when I'm doing other work, I can't always monitor the queue so if a student doesn't come to the office I won't know they were ever there until it's too late. A simple notification that could pop up even when I'm using other applications would go a long way. **What problems is WaitWell solving and how is that benefiting you?** It's easier for students to manage their own appointments and gives them autonomy to cancel, reschedule, and make any changes. Our old system didn't have this so WaitWell has made it easier on our end by reducing student requests like this. **Official Response from Shannon Vander Meulen:** > Thank you for the feedback, Simon. Hearing that students find the booking experience easy and intuitive is exactly what we aim for. On missing students in the queue while you're working in other applications, desktop push notifications can sometimes be affected by individual system or browser settings, so it's worth checking those if you haven't already. In the meantime, WaitWell also offers SMS and email alerts for new visits, which can be a reliable way to stay on top of queue activity without needing to monitor the screen. Your account manager can help you get that set up. ### 7. Enhances Student Queue Management with Strong Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle T. **Reviewed Date:** November 17, 2025 **What do you like best about WaitWell?** I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical and logistical issues, and efficiently locate students when their number is called. The integration with Outlook calendars, particularly the support for recurring appointments, is a significant improvement over our previous queuing software, making scheduling reliable. The transition from Qflow to WaitWell was relatively smooth, with issues being resolved promptly thanks to the responsive support team. The local availability in Alberta, modular building capabilities, and improved communication with students, coupled with excellent customer service, were also major factors after conducting an extensive options analysis, which led us to conclude that WaitWell was the best fit for our needs. **What do you dislike about WaitWell?** I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria required by various service points. Additionally, integration with other essential software like PeopleSoft is an option, but not one that our organization thought necessary at this time duplicates some processes. We currently only have it synced with Outlook calendars. **What problems is WaitWell solving and how is that benefiting you?** I find WaitWell enhances ease of use and equitability for students, allowing simultaneous management of appointments and drop-ins. It improves student communication through SMS and syncs with Outlook, enhancing our workflow over previous software. **Official Response from Shannon Vander Meulen:** > updated March 3, 2026 Hello again Kyle. I'm excited to share that we have some major improvements to our reporting, including the ability to save favourite reports to a "Saved Reports" tab. This also saves all the filters you use regularly so that you can easily see data by staff, locations, queues, dates, service types etc. without having to engage the specific filter each time. We now have 40+ reports and have enhanced options for how you can view and download these reports. We also launched Waillo Insights in January. This is an AI service layer within WaitWell that allows users to interact with the service data within WaitWell using natural language. It's a significant advancement to our platform that positions WaitWell as the leader in the queue management space when it comes to service operations insights. Beta users have been using Waillo to identify service trends, uncover bottlenecks and optimize staff scheduling. We are offering a free 60 days trial and we'd love to include your organization. All of these updates are catalogued within the WaitWell application under "Account" and "What's New" but your dedicated CSR will also be reaching out to your Admin to go over the enhanced reporting capability within WaitWell. ### 8. It is quite user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Tiffany D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about WaitWell?** I like that I am able to keep track of my statistics on how many students I see in a day/week/month. **What do you dislike about WaitWell?** I don't love that I cannot see my students' name on the appointment when integrated onto my outlook calendar. **What problems is WaitWell solving and how is that benefiting you?** WaitWell is a platform that we now use for students to book appointments. It is a nice user friendly system on both ends and is straight forward. **Official Response from Shannon Vander Meulen:** > Thank you for the feedback, and glad to hear the statistics tracking has been useful for keeping on top of your student volume. On the student name not appearing in your Outlook calendar, student names are included by default when the Outlook integration is enabled. If you were seeing the service type name instead, this was the default with email-based appointment notifications that we believe has been resolved in a recent update. Either way, feel free to have your admin reach out to the dedicated WaitWell account manager for your organization and we'll look into it to make sure it functions optimally for your team. ### 9. Convenient Real-Time Tracking for Students **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about WaitWell?** I like that students can sign in from anywhere, and they get a message with live tracking. **What do you dislike about WaitWell?** Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive credit in the report. Additionally, it would help if we had the ability to remove someone from the wrong line and transfer them to the correct one. **What problems is WaitWell solving and how is that benefiting you?** WaitWell makes it easier for students to wait efficiently by letting them sign in, remain wherever they are, and track their place in line. It also enables us to manage an online queue, so we can assist students virtually through Teams. **Official Response from Cassidy McKay:** > Hi there, Thank you so much for your review. We are glad to hear that WaitWell is helping your students wait efficiently both in person and online, and that it supports tracking their progress. WaitWell also includes a transfer feature that lets you move students to the correct line if they happen to join the wrong one. Additionally, the ticket details section provides a full history of where each student has been. If you need any assistance with these features, please reach out to your account manager and they will be happy to help. ### 10. Ease of booking and organizing meetings between students and advisors. **Rating:** 4.0/5.0 stars **Reviewed by:** Chahat S. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about WaitWell?** I like that it organizes meetings between students and advisors. **What do you dislike about WaitWell?** Sometimes, advisors forget to "end" their meetings. It would be nice for them to have a notification. **What problems is WaitWell solving and how is that benefiting you?** It organizes meetings between students and advisors and makes it easy for students to book those meetings. **Official Response from Shannon Vander Meulen:** > Thank you for the feedback. It's great to hear that WaitWell has made organizing meetings between students and advisors easier. On advisors forgetting to end their meetings, you'll be glad to know there is actually a push notification available to remind staff to close out their visits. It can be enabled in the settings, or your account manager can help get it turned on for your team. Hopefully that makes a difference for your workflow. ### 11. Great Queue Management, Needs Better Multi-Department Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about WaitWell?** I like the queue organization. It is easy to use for staff. **What do you dislike about WaitWell?** I would like to collect data on number of students serviced per desk, rather than only the staff who "completes" the call. Sometimes a service goes through multiple departments and everyone should get credit without the student needing to restart their wait time. **What problems is WaitWell solving and how is that benefiting you?** WaitWell allows us to collect metrics which is essential for Leadership. **Official Response from Cassidy McKay:** > Thank you for being a WaitWell customer. We’re so glad to hear that our platform is helping your office stay organized and supporting you in collecting key data points. We also offer the ability to see how many students move through each desk. If you’d like help accessing or using this feature, please reach out to your account manager and they will be happy to assist you. ### 12. Waitwell Customer of 1 year **Rating:** 4.0/5.0 stars **Reviewed by:** jessie P. | Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about WaitWell?** We use waitwell to manage the line for our food pantry. Our Neighbors are starting to understand the line more are able to sign up from home **What do you dislike about WaitWell?** I wish there was a way to remove the number in line for people in line. They get very angry when their number isn't going up and they constantly ask us what number in line they are and we do not have access to those numbers. **What problems is WaitWell solving and how is that benefiting you?** We use waitwell for a food pantry and we have about 40 people come into our pantry at the beginning of pantry. We can not keep all of these people in our building so waitwell allows them to wait in their cars or at home. **Official Response from Cassidy McKay:** > Hi Jessie, We're delighted to hear that WaitWell has been a great solution for you over the past year - we truly appreciate your continued support! Regarding the number in line, we’ve addressed your request and have now removed it, so visitors will only see their estimated wait time. Thank you for reaching out to our support team! We're glad we could assist you. ### 13. Effortless Queue Management and Note-Taking Across Departments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about WaitWell?** Managing queues and adding notes in our queue and across another departments queue. **What do you dislike about WaitWell?** Users cannot view the amount of students assisted in a simple way. **What problems is WaitWell solving and how is that benefiting you?** Organizing a simple to understand queue for users and visitors **Official Response from Cassidy McKay:** > Thank you for being a WaitWell customer. I’m glad to hear that our product is helping your team manage queues across departments. We offer a report called Tickets by Agent, which provides a clear view of how many students each staff member has assisted. The report can be easily sorted and exported. If you need help accessing or using this report, please don’t hesitate to reach out to your account manager. ### 14. Waitwell Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2025 **What do you like best about WaitWell?** the ability to digitize waitlines to elimiante the need to have guests stand in a physical line **What do you dislike about WaitWell?** Guest wait times can sometimes be inaccurate. **What problems is WaitWell solving and how is that benefiting you?** Guests having to stand in physical lines, creating a controled queue systme with our other activities **Official Response from Cassidy McKay:** > Hi there, Thank you for your review! Like any smart system, the more accurately and consistently you use WaitWell, the more precise your wait times will become over time. If the issue continues, please reach out to your dedicated account manager or email us at service@waitwell.ca. ### 15. Mostly good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about WaitWell?** Customer tracking, ability to message customers through the app, abillity for customers to respond to messaging **What do you dislike about WaitWell?** Inconsistent wait times, unclear wait times, lack of default settings **What problems is WaitWell solving and how is that benefiting you?** Better track of how many customers using our product, peak times/days **Official Response from Cassidy McKay:** > Hi there, I’m glad to hear that WaitWell is helping your organization with customer tracking and communication. WaitWell is an intelligent system that becomes more accurate over time. The more precisely you use it, the better it gets at predicting wait times and other related data. Feel free to reach out to us at service@waitwell.ca or contact your account manager for support. ### 16. Waitwell review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2025 **What do you like best about WaitWell?** Ease of use of the software Ability to reduce wait times **What do you dislike about WaitWell?** Wait times can be inaccurate if we are extremely busy **What problems is WaitWell solving and how is that benefiting you?** Waitwell gave us the ability create a virtual queue system, increasing the efficiency of client processing **Official Response from Cassidy McKay:** > Hi there! Thank you so much for leaving us a review! We're happy to hear that WaitWell has helped reduce wait times for you. Our wait time algorithm gets smarter and more accurate with continued use, just like any intelligent system. Be sure to use it as accurately as possible to help it learn and improve even further. Please reach out to your dedicated account manager if the issue persists. ### 17. Amazing Way to Manage the Line **Rating:** 4.0/5.0 stars **Reviewed by:** Curtis C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2024 **What do you like best about WaitWell?** It's a very simple system to use, with many amazing tools. You can use it just simply a Line-Management Application, but it can do so much more if needed. Including: - Customer Interaction Reviews (Leaving notes) - Reports of Customers (Break downs via Rep, Day, Peak times, etc) - Schedule Appointments - So much more to discover We've been using this application for a couple years now, and it's been extremely useful, especially during peek business times. **What do you dislike about WaitWell?** The only concern I've had is getting Notifications to my mobile device to work consistantly. I am often logged in at multiple locations (Home PC, Work PC, Tablet, Smartphone) and it took almost a year before I was able to get a ding on my phone to let me know someone joined the queue. May not be important during busy times, but essential during slower periods when someone can quietly add themselves to the queue and we not notice. I did attempt to get assistance with this concern via WaitWell Support, but the assistance fell through sadly. Hopefully they fix this in the future. **What problems is WaitWell solving and how is that benefiting you?** Working at a small booth, we do not have space to have long lines. This allows customers who are going to have a bit of a wait to find other valuable things to do, like go shopping, have a bite to eat, or anything to help pass the time versus standing still, making the time seem longer. **Official Response from Shannon Vander Meulen:** > Hello Curtis. Thanks for leaving your feedback about WaitWell on G2. I believe the purpose of having the mobile notifications delivered only when the user is not logged in on desktop is that most people don't want to have notifications on their phone when they are already active in WaitWell on a computer. I'm sorry to hear that the feature doesn't work perfectly for your needs. I'm so glad to hear that you continue to see value in WaitWell when it comes to service notes, analytics, appointments etc. We are always adding new features that we hope will be of great value to your organization. ## WaitWell Discussions - [Who is WaitWell built for?](https://www.g2.com/discussions/who-is-waitwell-built-for) - 1 upvote - [How much does WaitWell cost?](https://www.g2.com/discussions/how-much-does-waitwell-cost) - 1 upvote - [Does WaitWell have a mobile app?](https://www.g2.com/discussions/does-waitwell-have-a-mobile-app) - 1 upvote - [What kind of support options does WaitWell offer?](https://www.g2.com/discussions/what-kind-of-support-options-does-waitwell-offer) - 1 upvote - [How does WaitWell support security, privacy, and accessibility?](https://www.g2.com/discussions/how-does-waitwell-support-security-privacy-and-accessibility) - 1 upvote - [View WaitWell pricing details and edition comparison](https://www.g2.com/products/waitwell/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+02%3A47%3A44+-0500&secure%5Bsession_id%5D=efaed672-7fe6-4063-b16d-8892497b022a&secure%5Btoken%5D=b697a3b9ea8bb4a45a396a51de18a0fd440c1f76bf0bbdf3f786f832df710b6e&format=llm_user) ## WaitWell Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Meeami CV MVNS](https://www.g2.com/products/meeami-cv-mvns/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Slate by Technolutions](https://www.g2.com/products/slate-by-technolutions/reviews) ## WaitWell Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Additional Functionality** - Code Generation - Text to Image - Generative AI - API - Natural Language Processing - Virtual Characters and Avatars - Content Generation - Personalization and Recommendation - Conditional Generation - Transformer Model - Automated Image & Video Editing - Interactive and Co-Creative Systems - Text Summarization - Data Augmentation - Variation Autoencoder Models - Adversarial Training - Transfer Learning and Fine-tuning - Simulation and Scenario Generation - Creative Design - AI Copilot - Prompt Engineering - Foundation Model **Additional Functionality** - Patient Records Management - Pre-Appointment Screening - EMR/EHR - Calendar Management - Third-Party Integrations - SMS Messaging - Customizable Branding - Broadcast Messaging - Commenting/Notes - Cancellation Management - Room Scheduling - Billing & Invoicing - Email Marketing - Faculty/Staff Management - Recurring Appointments - AI Copilot - Multiple Appointment Types - API - Alerts/Notifications - No-Show Tracking - Patient Portal - Multi-Physician - Payment Processing - Wait List Management - Electronic Signature - Task Management - Reporting/Analytics - Patient Communications - HIPAA Compliant - Prescription Renewal - Patient Questionnaires - Insurance Eligibility Verification - Patient Intake - Multi-Location - Virtual Meetings - Approval Process Control - Check-in/Check-out - Mobile Access - Generative AI - Reminders - Online Scheduling **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Platform Basics** - Visitor Check-In - Visitor Database - Reports & Analytics - Badge Issuance - Automation - Workflow Management - Document Management - Registration Management - Contact Management - Compliance Management - Parking Management - Badge Management - Email Management - Access Management **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake - Customizable Forms - Data Collection **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications - Recurring Appointments - Automated Scheduling - Group Scheduling **Data** - Reliability - Data Security **Generative AI** - AI Text Summarization **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Administration ** - Patient Data Transfer - HIPAA Compliance - ID Verification - Appointment Scheduler Integration - E-Signature - Insurance Eligibility Verification - Patient Records Management **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Feedback Management - Customizability - Multi-Channel Management - Communication Management - Workflow Management - Email Management - Knowledge Base Management **Additional Functionality** - Onsite Registration - Patient Scheduling - Activity Dashboard - Wireless Internet Access Control - Photo Capture - Self Check-In/Check-Out - QR Codes - Alerts/Notifications - Payment Processing - Configuration Management - AI Copilot - Reporting/Analytics - Interactive Content - Data Synchronization - Generative AI - Digital Signage - Multi-Language - Wayfinding - Virtual Keyboard - User Session Management - Customizable User Interface - For Medical Purposes - HIPAA Compliant - Timeout - Customizable Branding - Queue Management - Touch Screen - ID Scanning **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Platform Interoperability** - Notifications - Hardware - Emergency Notification **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Personalization** - Branding - Links **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - Generative AI **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Platform Additional Functionality** - Integration **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Content Generation** - Creativity - Content Accuracy **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration - Third-Party Integrations **Generative AI** - AI Text Generation - Generative AI **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support - Generative AI - Employee Directory - Security Gate Access Control - Biometric Recognition - Access Controls/Permissions - ID Scanning - Customizable Forms - SMS Messaging - Pre-Registration - Time Tracking - Reporting & Statistics - Facial Recognition - Multi-Language - Digital Signature - Authentication - Visitor Tracking - Multi-Location - Mobile Access - Watch List - Photo Capture - Wireless Internet Access Control - AI Copilot - User Profiles **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Agentic AI - Visitor Management** - Decision Making **Additional Functionality** - Access Controls/Permissions - Customizable Forms - Customizable Templates - Availability Management - Wait List Management - Mobile Access - Client Portal - Data Import/Export - Appointment Management - Email Marketing - Client Management - Employee Management - Client Database - Online Booking - Reporting & Statistics - SMS Messaging - Credit Card Processing - API - Multi-Location - Email Management - Customer History - Calendar Management - AI Copilot - Activity Dashboard **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls **Additional Functionality** - Autoresponders - Configurable Workflow - Natural Language Processing - Customizable Branding - Sentiment Analysis - Real-Time Analytics - Pre-Configured Bot - Activity Dashboard - Live Chat - Real-Time Monitoring - Code-free Development - Reporting & Statistics - Speech Recognition - Drag & Drop - Reporting/Analytics - Generative AI - Customer Service Analytics - Chatbot - Intent Recognition - Lead Capture - Multi-Channel Communication - Search/Filter - Visual Analytics - AI Copilot - Chat/Messaging - CRM - Chat Transcript - Performance Metrics - Contextual Guidance - Natural Language Search - Monitoring - Speech Synthesis - Real-Time Notifications - Customer Database - API - For Developers - Customer Segmentation - Alerts/Escalation - Engagement Tracking ## Top WaitWell Alternatives - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (322 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,893 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)