# Verloop.io Reviews **Vendor:** Verloop **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 230 ## About Verloop.io Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step. ## Verloop.io Pros & Cons **What users like:** - Users find Verloop.io's **ease of use** exceptional, enjoying straightforward report extraction and seamless implementation. (8 reviews) - Users value the **exceptional customer support** of Verloop.io, which enhances their overall experience and satisfaction. (3 reviews) - Users commend Verloop.io for its **helpful customer support** , facilitating efficient and meaningful interactions with clients. (3 reviews) - Users value the **extensive automation capabilities** of Verloop.io, enhancing reporting efficiency and performance tracking. (2 reviews) - Users value the **user-friendly chat features** of Verloop.io, allowing efficient multi-customer handling for startups. (2 reviews) - Features (2 reviews) - Integration Capabilities (2 reviews) - Integrations (2 reviews) - Reporting (2 reviews) - AI Efficiency (1 reviews) **What users dislike:** - Users report facing **bug issues** that cause lag and affect the dashboard view, particularly on weak Wi-Fi. (2 reviews) - Users report **slow performance** with Verloop.io, experiencing lag and delays, especially on weak Wi-Fi connections. (2 reviews) - Users experience **frequent bugs** with Verloop.io, particularly during weak Wi-Fi connections, leading to lag and reconnection issues. (1 reviews) - Users struggle with **call quality issues** , experiencing lag and disconnections on weak Wi-Fi with several bugs present. (1 reviews) - Users often experience **lag during chats** , resulting in frustrating delays in response times. (1 reviews) - Users experience **chat management issues** including slow dashboards and problems with session handling and page refreshing. (1 reviews) - Connectivity Issues (1 reviews) - Users report **dashboard issues** such as slow performance, login errors, and bugs affecting the overall experience. (1 reviews) - Data Inaccuracy (1 reviews) - Delayed Response (1 reviews) ## Verloop.io Reviews ### 1. Verloop is the best Chatbot provider **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew E. | Head Of Digital, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Verloop.io?** They are professional and their solution is outstanding The customer support is perfect Easy to use All features needed added Integration is easy **What do you dislike about Verloop.io?** Nothing , They make everything easy They are always on top of everything **What problems is Verloop.io solving and how is that benefiting you?** They are making my chats easy to handle and live agents can access all chats easily and increased CSAT ### 2. Chat verloop **Rating:** 5.0/5.0 stars **Reviewed by:** Sadhna M. | Customer care executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Verloop.io?** It very user friendly and smooth to check the details. **What do you dislike about Verloop.io?** Nothing as such all perfect, never faced issue in verloop. **Recommendations to others considering Verloop.io:** It is the best way to communicate with live customer on line. and smoothly it work very well done i like it **What problems is Verloop.io solving and how is that benefiting you?** first of all it is very smooth and we can chat we the many customer at 1 time we can check our performance as dsat csat, chat count , resolution timeline and previous chat details ### 3. The best in class for automating customer engagement, **Rating:** 5.0/5.0 stars **Reviewed by:** Lifin X. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Verloop.io?** Extensive Automation Capabilities. Ease of use. User Experience. Ease of implementation. Integration Capabilities. Customer Support. **What do you dislike about Verloop.io?** Nothing. This is really an extensive system to automate customer engagement. **What problems is Verloop.io solving and how is that benefiting you?** Pre-sales Customer engagement. Post Sales Support. Marketing nurture. ### 4. My Review for Verloop **Rating:** 5.0/5.0 stars **Reviewed by:** Anand k. | Customer Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Verloop.io?** We use verloop for chat process in our organisation it was user friendly where at a time we can chat with 3 customers and this made our team to handle more and more customers as our organisation was a start up with less no of executives handling more customers. **What do you dislike about Verloop.io?** Whenever we used to reply customers that is FRT (First response time) which was not accurate in the reports. **What problems is Verloop.io solving and how is that benefiting you?** We used to get many queries of our products through whats app and we used to resolve the queries of the customers through Verloop. ### 5. Build your customized BOT with verloop.io AI support build your flow better **Rating:** 3.5/5.0 stars **Reviewed by:** Nikhil K. | Senior Manager (IT) - Capital Market, Capital Markets, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Verloop.io?** experince devlopment team, customized bot solutions , delivery on time **What do you dislike about Verloop.io?** faced isseus with session passing mechanisam with pre and post login menyu for chatbot, dashboard works little slow and sometimes error while login **What problems is Verloop.io solving and how is that benefiting you?** Providing all your existing application functionalities through chatbot and whatsapp both with ease of access ### 6. it is fun to use verloop while on work and it is very convenient while having access of information **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Verloop.io?** The chatting and the can responses which enable use to get great responses **What do you dislike about Verloop.io?** nothing as such just sometimes it gets reconnnect on weak wifi and lagg alot there are many bugs **Recommendations to others considering Verloop.io:** Do use the verloop on daily basis, it makes your chatting with the customer fun **What problems is Verloop.io solving and how is that benefiting you?** I solve queries of our customers and take escalations for the on customer query and building rapports gaining trust of the customer ### 7. This is What an Organization Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Anass S. | Customer service associate, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Verloop.io?** It consumes low data and very Easier to use and keep records of our client **What do you dislike about Verloop.io?** Sometimes it doesn.t notify when customer replies **Recommendations to others considering Verloop.io:** It is the Best Portal for live chats with the customer and keeps records of many parameter **What problems is Verloop.io solving and how is that benefiting you?** We solve each and every query of the customer, And able to keep a record of it ### 8. very friendly user **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Verloop.io?** its very easy to use. did not have hard time using it **What do you dislike about Verloop.io?** None so far. It's very easy to use. I enjoy using it **What problems is Verloop.io solving and how is that benefiting you?** We can quickly assist our clients. It helps our workflow to get lighter ### 9. Verloop Experience & Insights to work on **Rating:** 4.0/5.0 stars **Reviewed by:** Manu A. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Verloop.io?** A great platform but a lot of bugs and improvements are necessary and that kind of insights is what I would like to provide to the team through this review. What I like the best is how it's fully automated and how the details they provide like email id and phone number gets automatically stored. **What do you dislike about Verloop.io?** There are no notifications or sounds that comes for the program now. It used to be there but right now it's non existent. And this makes it hard because each time you have to refresh to see a message as no notifications are passed even if you're on other tabs. **What problems is Verloop.io solving and how is that benefiting you?** Initially there was a problem through which I was not able to assign leads. Now it's working as all the leads generated are coming under the QUEUE section which allows me to jump in and join that room ### 10. This has made work a fun thing! **Rating:** 5.0/5.0 stars **Reviewed by:** Subhash N. | Customer care executive., Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Verloop.io?** It's so fast and convenient that it makes helping customers solve their problems by understanding their demands or difficulties. Likewise, whenever their problems are solved, they give their feedback to us, and the ratings mean a lot to the survival of the company. **What do you dislike about Verloop.io?** Customizable canned responses would be great! Also, an option to remove feedback from blank chats. Which is worst and spoils the whole ranking as many customers tend to do that. Like they come for a sec and go back offline later, just checking back to give a fast. **Recommendations to others considering Verloop.io:** I would highly recommend using this as it makes it so efficient to solve queries and the best is you can send and receive attachments to know the issues. **What problems is Verloop.io solving and how is that benefiting you?** The first and the foremost biggest nightmare of our company is the logistics partner our company has chosen to operate with as they are the cheapest, but they pay a high cost for it, and that's the most frequently solved problem query with the loop! ### 11. really nice option for chat! **Rating:** 4.5/5.0 stars **Reviewed by:** Kunal U. | customer support manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Verloop.io?** integration between chat and company internal software! **What do you dislike about Verloop.io?** if the agent goes offline but sometimes he does not refresh this page. he will keep getting chat flow till he does not refresh this chat. **Recommendations to others considering Verloop.io:** good **What problems is Verloop.io solving and how is that benefiting you?** we able to have a personal connection to the client. and client happy that have contacted an agent rather like automatic replies on emails. ### 12. verloop chat **Rating:** 5.0/5.0 stars **Reviewed by:** Nisha B. | Associate customer happiness champion, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2022 **What do you like best about Verloop.io?** User friendly and scored are real-time on dashboard **What do you dislike about Verloop.io?** Lags sometimes while taking chats which leads to delay in response **What problems is Verloop.io solving and how is that benefiting you?** Users details are easily available and easy for research ### 13. Verloop a lifesaver **Rating:** 4.0/5.0 stars **Reviewed by:** Ravi R. | Fraud Risk Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Verloop.io?** The automation was a lifesaver; we could use multiple bots flows to solve various issues, which helped us improve our self-serve and gradually increase our CSAT. **What do you dislike about Verloop.io?** Analytics is one thing that the team is yet to crack; the data dashboard is still very vague and does not hold much info; downloading the reports and creating your own view was one was a tedious process. **What problems is Verloop.io solving and how is that benefiting you?** Verloop not only solved our bot flow it also helped us share the context of the bot flow with our Agents which helped the agents in better understanding the user concern and be ready with a resolution at the time of greetings, it also helped us reduced our average handling time thus increasing our efficiency. ### 14. It does not support lots of feature and hence we face lots of issues with verloop **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Verloop.io?** We can have outreach and we can have a conversational bot. This helps us send promotional and transactional messages and is very useful. This is the only use we have right now. **What do you dislike about Verloop.io?** We don't like that we don't have a real-time dashboard for outreach. Access/usability/creating chatbot flow is not user-friendly. For every other change, you need a developer. No analytics in MoEngage from verloop. Campaign data takes a lot of time to come in front. **What problems is Verloop.io solving and how is that benefiting you?** Communication with Users and Nurturing leads. It also have conversational chat AI which helps to chat with user and get the data for us so that right person is assigned. Easy assignment. ### 15. Very Good application **Rating:** 5.0/5.0 stars **Reviewed by:** Shaikh Mohd A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Verloop.io?** Everything is best in verloop, UI as well . it also makes work fun **What do you dislike about Verloop.io?** Nothing to dislike about it , very best application **What problems is Verloop.io solving and how is that benefiting you?** Interacting live customers helps to resolve the issue on priority ### 16. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Rukaiya S. | Customer Support, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2021 **What do you like best about Verloop.io?** It is quite professional and easy to operate. **What do you dislike about Verloop.io?** Sometimes it start legging when we are doing chat with multiple customers **Recommendations to others considering Verloop.io:** They can use it as it is quite easy to operate and professional platform **What problems is Verloop.io solving and how is that benefiting you?** We are resolving the customers' queries regarding their delivery ### 17. Verloop has the best customer support team out there, they do business with so much dedication **Rating:** 5.0/5.0 stars **Reviewed by:** Sara H. | E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Verloop.io?** ongoing customer support, very helpful team, user-friendly dashboard **What do you dislike about Verloop.io?** Sometimes they lack proper time management **What problems is Verloop.io solving and how is that benefiting you?** we had issues reaching out to customers during our team's down-time but now everything is registered and we are on top of things ### 18. best of best **Rating:** 5.0/5.0 stars **Reviewed by:** Aman k. | I am customer service executive in purplle.com as an chat agent., Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Verloop.io?** I like the very much to use verloop.I am an chat agent and it is very helpful to me and It has use full to attached the screenshot and the documents its help you verify those documents. **What do you dislike about Verloop.io?** Some times it get hagged and I have to transfer that chat and i have to restart the system for that and restart the network again an again. But it is ok there are drowback in every thing we will adjust that but please work on this. **What problems is Verloop.io solving and how is that benefiting you?** That is is hanged somethime you verloop has to work on that and I suggest that to have the self assist to help the first time useres that make them to understand how to use it easyliy and sometime it get logged out autometicaly. ### 19. Verloop Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Aseel S. | Senior Service Quality Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2022 **What do you like best about Verloop.io?** Its extremely user friendly, even the reports section is very easy to navigate, you can review live ongoing transactions as well without being noticed **What do you dislike about Verloop.io?** The rights to add , edit or remove canned messages for example are exclusive to admin roles, it would be great if manager roles had similar rights **Recommendations to others considering Verloop.io:** If you are looking for a user-friendly yet efficient system, Verloop is your go-to. you would be able to integrate it with most of your CRM systems which will allow you to optimize productivity and it will definitely impact your NPS and CSAT **What problems is Verloop.io solving and how is that benefiting you?** One of the best benefits is the possibility to integrate it to CRMs such as Sales force, chat bot creates automated requests based on process flows which allows less people to attend the chat and more to actually solve customer concerns ### 20. User friendly interface and easy to track performance for custom date range as well. **Rating:** 5.0/5.0 stars **Reviewed by:** Sonali A. | Customer Happiness Champion, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Verloop.io?** I really like how the dashboard is designed to be able to track our performance. The custom date range option is really helpful. Also not to mention but the part where you tag the chat is also so seemless. I don't have to spend much time figuring out how to close the chat. **What do you dislike about Verloop.io?** There is nothing as such to be disliked, the system is adequate. But just a suggestion, to add screen sharing option in the chat window. Where we can easily access the user's system for assistance purpose, without having to ask to download a third party software. **Recommendations to others considering Verloop.io:** Any company can switch to verloop, since it is so user friendly and you can even access the CRM tabs from it. I have never come across such a user friendly platform. **What problems is Verloop.io solving and how is that benefiting you?** I am into customer support so verloop through which we actually answer chats to. The benefit to use verloop here is that is has the option to directly access some CRM tabs from verloop itself. I don't need to everytime copy and paste the user's email into company's CRM to access certain information. I can just do it with a click from verloop itself. ### 21. Kudos to Verloop! **Rating:** 4.5/5.0 stars **Reviewed by:** Surendran R. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Verloop.io?** Very good client support handle. Helpful user insights. Support from the Verloop team is also really good. **What do you dislike about Verloop.io?** Could have an option to initiate chats from out end to the users **What problems is Verloop.io solving and how is that benefiting you?** Verloop helps us solve us customer issues on chat. This is a medium used by our customers to interact solve they problems they face during investments & withdrawals. ### 22. quite good as it is not very difficult to use and helpful while handling the customers **Rating:** 5.0/5.0 stars **Reviewed by:** Shada H. | customer service executive as a chat process., Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Verloop.io?** As in verloop we got the all detail of the customers in right hand side so its save my time this result I can reply to customere little soon. So something which same my time is best for me. **What do you dislike about Verloop.io?** As there is no such issue but i face a problem while using it get hange/lacked so there is sometime delay in response As i cam customer service agent the 1st response is very improtant to us. **What problems is Verloop.io solving and how is that benefiting you?** verloop.io can solve the issue of getting hanged and sometimes while on chat the notification comes but chat not occurs it is totally verloop so this thing i thik they should resolve ### 23. Verloop **Rating:** 5.0/5.0 stars **Reviewed by:** Zabiulla S. | Customer Support Executive., Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Verloop.io?** It is easy to operate and understand, It is a professional platform **What do you dislike about Verloop.io?** Sometimes it starts lagging when we take multiples chats at the same time **Recommendations to others considering Verloop.io:** Yes I have already recommendate some of my friends about verlop because they works in different companies where must be chat process going to be start **What problems is Verloop.io solving and how is that benefiting you?** We are solving the customer queries regarding their delivery ### 24. Had very good experience while using this to assist customer. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Verloop.io?** Easy to use and have good features. Can send attachments in love chat as well which helps us and customers to show what exact issue they are facing. They aren't sharing this. **What do you dislike about Verloop.io?** Chat notifications don't arrive at times. Can be looked at this bug. Think verloop team is working in this, hopefully can get the solution soon. Notifying in chat. **What problems is Verloop.io solving and how is that benefiting you?** It allows users to connect with us on via Live chat and can assist them on live chat with the required information. ### 25. Easy to use for chats. Easy implementation of bot recipes. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2022 **What do you like best about Verloop.io?** The dashboard is easy to use as compared to other applications. The AHT, user's details are visible and there's no need to re-search more details when all the information is available on one screen. Active/ inactive hours are shown. Easy to send the attachments. **What do you dislike about Verloop.io?** Verloop needs to allow the users to attach files over 50 MB. The sound notification doesn't work sometimes, plus there is a lag in the old and new Verloop V2 versions. The manual queue alignment feature needs to be removed from the 'Departments' section. **Recommendations to others considering Verloop.io:** Choose as per the size of your business. Great for start-ups. If the employee strength is less (100-150) go for it. **What problems is Verloop.io solving and how is that benefiting you?** Resolving user issues via chat. Assigning queues to specific teams. Generating master reports to track the productivity of the team. Setting concurrency of the chats as per the business requirement. Using BOT recipes when there's a planned shrinkage of maintenance at our end. ### 26. Good Data Analysis Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh A. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2022 **What do you like best about Verloop.io?** This is the best tool to connect with Customers, Verloop Chat is giving Whats app platform to users for better communication & we get all data in detail on a daily basis so that we can plan & take the business output from this **What do you dislike about Verloop.io?** No dislike this platform i must recommend to others **Recommendations to others considering Verloop.io:** I recommend other departments also within the Team to use this platform as we are work **What problems is Verloop.io solving and how is that benefiting you?** Verloop is helping us to interact with customers ,understand their requirements in better way ### 27. Very Good **Rating:** 4.5/5.0 stars **Reviewed by:** Iqbaljit Singh S. | Senior Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Verloop.io?** It is very helpful and user friendly. It is also very smooth and fast. Please make it more fast that enables it to handle multiple chats at one time. It is much better than its rivals. **What do you dislike about Verloop.io?** There are not many things that i can talk about but one main thing is the lag while using Verloop specially when there are many chats together. Please solve the problem of the lag. **Recommendations to others considering Verloop.io:** It is a very good software and other companies should look forward to use it. **What problems is Verloop.io solving and how is that benefiting you?** I usually solve the problems of the users who are facing difficulty in using their account and also face difficulty in trading. Our business performance has increased drastically. ### 28. Seamless customer interaction experience using Verloop **Rating:** 5.0/5.0 stars **Reviewed by:** Suraj N. | Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Verloop.io?** User friendly environment, easy navigation, attachment function, dashboard **What do you dislike about Verloop.io?** Notification tone is very low, there should be high notification sound **What problems is Verloop.io solving and how is that benefiting you?** For our business it's customers interaction tool and we are interacting customer on one touch shop so our customers can get in touch easily ### 29. More than wonderful experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Verloop.io?** Ease of dealing and clarity of procedures **What do you dislike about Verloop.io?** Invokes some arrangement in the bot ,Invokes some arrangement in the bot , **What problems is Verloop.io solving and how is that benefiting you?** Define the bot's task more clearly for the client ### 30. Easy smooth and accessible. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony D. | CUSTOMER SERVICE, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Verloop.io?** The Display of the chats that show up in the right format, specially the features where it assigns the chats to the respected agents who are working for the day. **What do you dislike about Verloop.io?** At times there is a lag in the alert feature, which causes an agent to lose the time to connect to the customer. it is an occurrence that happens once a day, every day. **Recommendations to others considering Verloop.io:** THE FEEDBACK FEATURE NEEDS TO BE DIFFERENT COLOURED EVEN BEFORE ONE HITS THE FEEDBACK, AS THIS CAN GUIDE A CUSTOMER TOWARDS A POSITIVE FEEDBACK MARKER **What problems is Verloop.io solving and how is that benefiting you?** solving problems with regards to the customer's query for Purplle.com has become easy and systematized. The benefits are fast and rapid answers to every customer. ### 31. Simple and Easy with best support **Rating:** 4.0/5.0 stars **Reviewed by:** Rajpal S. | Associate Customer Happiness Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Verloop.io?** I like how easy Verloop is to understand from an agents perspective, me and my team has been using Verloop for the last 6+ months now and I must say this has been one of the easiest to use apps with an amazing real-time dashboard that gives us a clear picture of the inflow and metrics. One of the best updates recently that we saw was the new skill set option, it is what we have been waiting for soo long and it's really helpful. Would be really great if we can add departments in the skill set as well along with the concurrency. **What do you dislike about Verloop.io?** I would not say dislike, but maybe something that can be improved or built. 1) An option to add a banner or message on the front in case there are any known issues like Zendesk Live chat has 2) Even if the bot is being used on a web form, it should save the past chats as per the unique identifier such as Email ID, number, or an internal ID, instead of IP address which can change often, which later creates an issue to check the past chats. 3) A universal search to simply search the chat with keywords, also an open search so agents can see others' chat as well if searched without giving them the higher access. 4) Chat transcript 5) A message or action which can be taken by the bot even after the chat lands in the "Agent Queue" 6) Issues we have been facing recently with the "Waiting on a user" part, we want to add a message before the bot auto close the chat, however after the bot ending message the chat comes back to the agent bucket which should not happen. So currently we are using it without a closure message. **What problems is Verloop.io solving and how is that benefiting you?** We aim to provide the best support industry-wise and that can't be achieved without having real-time support via chat. ### 32. It was great experience in verloop to satisfy the customer needs and queries . **Rating:** 5.0/5.0 stars **Reviewed by:** Jishna S. | Sport Leader/ Sales Person, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Verloop.io?** The interface itself good . And also while interacting with customers, the canned replies helps. and its great platform with couloroma . **What do you dislike about Verloop.io?** sometimes the site is little slower . and app version could be improved . **Recommendations to others considering Verloop.io:** try to improve the app version , and sometime its lagging in the websites . **What problems is Verloop.io solving and how is that benefiting you?** Decathlon is retail structure , so we are solving the customer issues faced in the online purchases , store purchases etc. ### 33. User interface is really good and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** sohaib s. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2022 **What do you like best about Verloop.io?** live scores regarding the chat. it is easy to use and ui is also good simple and sober. the look of the dashboard is also good and we can check all the details. **What do you dislike about Verloop.io?** no thing is there to dislike about veerloop. **What problems is Verloop.io solving and how is that benefiting you?** It is solving the problem of our customers to connect easily with us. ### 34. Very good and easy to operate **Rating:** 5.0/5.0 stars **Reviewed by:** Saqib K. | Customer service executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Verloop.io?** live chat with customers also the attachment option where in customers can share the image or screen shot **What do you dislike about Verloop.io?** Nothing to dislike all the experience is very good and it is very easy to use **Recommendations to others considering Verloop.io:** Should also given option to send video clips. **What problems is Verloop.io solving and how is that benefiting you?** I am assisting customers with their queries and giving them resolution. ### 35. Positive response **Rating:** 4.0/5.0 stars **Reviewed by:** Dipu K. | User experience, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Verloop.io?** The interface of the Verloop is quite good compared to another tool I have used before; more features are there, and I have dedicated a help section to explore and learn and understand this tool. **What do you dislike about Verloop.io?** Some customization is missing, like changing the background color and fonts and the notification sound. Rest overall experience is excellent, and I am happy to work on Verloop. **Recommendations to others considering Verloop.io:** NA **What problems is Verloop.io solving and how is that benefiting you?** Using Verloop, we are helping our BOFU users, and I have realized that the bot interaction is better with Verloop as it allows us to understand the context and give resolution. ### 36. Very much easy to use and properly designed makes the work more easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Rohan S. | Support, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Verloop.io?** Easy navigation. Best interface. Nicely designed page **What do you dislike about Verloop.io?** Sometimes working slow. and gets laggeds **Recommendations to others considering Verloop.io:** Much sorted to work. **What problems is Verloop.io solving and how is that benefiting you?** Easy to help the customers query. ### 37. So Far so Good **Rating:** 5.0/5.0 stars **Reviewed by:** Prateek G. | Customer Management Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Verloop.io?** First of all, the interface is very user-friendly, and it has tons of Features according to sort chats and data. I m liking it very much. It is very convenient, and I can use it on my Android mobile. **What do you dislike about Verloop.io?** As of now, nothing seems a major issue or drawback but please launch your application on IOS as well it will be way more convenient for users to get hands-on IOS as well **What problems is Verloop.io solving and how is that benefiting you?** We are managing our total customer queries complaints through verloop and i will help us to address them quickly and everyone else also able to see the chats that leads to quick resolution ### 38. Best Chat app for support team **Rating:** 5.0/5.0 stars **Reviewed by:** Abhinav C. | Senior Customer Happiness Champion Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2022 **What do you like best about Verloop.io?** Its very user friendly and very interactive app **What do you dislike about Verloop.io?** It would be better if there are more features like email integration in this app. **Recommendations to others considering Verloop.io:** Keep up the good work **What problems is Verloop.io solving and how is that benefiting you?** Provides live chat experience to end-users. ### 39. Adaptable and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam S. | Training Team Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Verloop.io?** I like the interface very much, and the platform is also engaging. It changed the flow of our work tremendously, and we are more efficient now by using verloop **What do you dislike about Verloop.io?** There is nothing that should I don't like as of now, but we are not getting the option of ticket creation; please launch your application on ios as well. It will help more convenient. **What problems is Verloop.io solving and how is that benefiting you?** We are in the Ed-tech industry, and customer service is the most critical aspect, and this tool is helping us in resolving this problem. With the help of a chatbot, we can resolve customer queries effectively. ### 40. Transition to Verloop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Verloop.io?** The platform is good compared to the industry competitors offering similar services. The agent chat dashboard offers many additional features compared to the previous vendors. Beyond that, the support team is very proactive in responding to queries. **What do you dislike about Verloop.io?** While the bot analytics offer detailed view, there are certain custom analytics required that are not easily available and become part of their product development cycle. However the team is very helpful to make things work. **Recommendations to others considering Verloop.io:** Can go ahead with Verloop. They are reliable and their platform stable. **What problems is Verloop.io solving and how is that benefiting you?** Application-based support, Website Support for users at a particular stage of the product. One of the best features is you can have different bots for users at different stages in your product. ### 41. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Siona S. | Customer Service Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Verloop.io?** The dashboard, which is very easy to understand **What do you dislike about Verloop.io?** Too many options for the break punching. **Recommendations to others considering Verloop.io:** It is really amazing and easy to use. I would surely recommend using Verloop **What problems is Verloop.io solving and how is that benefiting you?** We can action the chats easily. ### 42. Wonderful platform for customer services. **Rating:** 5.0/5.0 stars **Reviewed by:** Rimjhim S. | Manager Customer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Verloop.io?** Before verloop it was very tough task for me to keep a track of customers' concens so I like the best is its dashboard and the campaign feature. **What do you dislike about Verloop.io?** In campaign "Fail" data is missing so its not solving my purpose. **Recommendations to others considering Verloop.io:** Please choose verloop if you have any need for multi party communicating platform. It is robust and user friendly. **What problems is Verloop.io solving and how is that benefiting you?** Before verloop it was very tough task for me to keep a track of customers' concens. Verloop made my life easier and now I am more productive. ### 43. It is a great app to help out users. the interface is good n works well **Rating:** 4.5/5.0 stars **Reviewed by:** Saiesh K. | OMNI SPORT LEADER, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Verloop.io?** Best is the responsiveness of the application **What do you dislike about Verloop.io?** You can improve on your server responsiveness **What problems is Verloop.io solving and how is that benefiting you?** We are able to assis people remotely and increase market reach ### 44. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Sakshi S. | omni sports leader, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2022 **What do you like best about Verloop.io?** Verloop helps us in connecting with our users online! **What do you dislike about Verloop.io?** While using the application at times the website misses out on sending the notification! **What problems is Verloop.io solving and how is that benefiting you?** We use it in resolving the queries of our customers through this website. It helps us in staying connecting to them ### 45. Verloop review **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek K. | Customer support executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Verloop.io?** Like the the app easy to get in touch with customer to tack details of customer and also to track the performance and yes it is user friendly **What do you dislike about Verloop.io?** nothing is as such but some time it lags due to some tech issue **Recommendations to others considering Verloop.io:** Just in case if calculations of the performance KPIS could be visiable would be better for us to get celarity in our mind **What problems is Verloop.io solving and how is that benefiting you?** We are dealing with the customers queries regarding the order delivery of our company purplle.com ### 46. verloop.io is very easy to use tool to help someone, we get all the information at one place. **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek S. | Omni Sport Leader Coach, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2022 **What do you like best about Verloop.io?** product information on the same platform **What do you dislike about Verloop.io?** adding tag leads more time to close chat **What problems is Verloop.io solving and how is that benefiting you?** providing solution to customer ### 47. It's working smoothly then before without any delay **Rating:** 5.0/5.0 stars **Reviewed by:** Asha S. | customer support executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Verloop.io?** Verloop has easy to go interface and each and every information is on one screen **What do you dislike about Verloop.io?** User friendly and easy interface . Easily available for any work **Recommendations to others considering Verloop.io:** The verloop has user friendly interface and people can easily connect with this and work **What problems is Verloop.io solving and how is that benefiting you?** All user details at one place and take action according to that easy to handle chats and sharing files ### 48. Its amazing to use this tool **Rating:** 5.0/5.0 stars **Reviewed by:** Faizan A. | Customer happiness champion, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Verloop.io?** The notifications feature is amazing and good. **What do you dislike about Verloop.io?** File size limitations, users can upload up to 15MB files only. **Recommendations to others considering Verloop.io:** If you are looking for the tools which have the feature by which every problem can be solved ion live chat, you must go with verloop. **What problems is Verloop.io solving and how is that benefiting you?** I can connect with the user and able to help them instantly by the help of verloop ### 49. Best platform to assist users **Rating:** 5.0/5.0 stars **Reviewed by:** Sheshi K. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2022 **What do you like best about Verloop.io?** Very easy to use and understand and never faced any issues like hang or error. **What do you dislike about Verloop.io?** Nothing to dislike, this is the best platform to assist the users. **Recommendations to others considering Verloop.io:** I advise everyone to use verloop for user interaction and this is the best platform I have ever used. **What problems is Verloop.io solving and how is that benefiting you?** All trading-related questions like P2P and Crypto and Account related issues. ### 50. Tool Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Swati B. | Customer Happiness Champion, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Verloop.io?** The best part about Verloop is all about the data that we can collate from the tool and manage the whole product thing and staff from one place! **What do you dislike about Verloop.io?** Sometimes, We don't get the notification sound, and it hangs in between the chats! **What problems is Verloop.io solving and how is that benefiting you?** I solve users' concerns via chats. The benefit is all the data available on the same page itself. ## Verloop.io Discussions - [Why can't we use verloop in mobile?](https://www.g2.com/discussions/why-can-t-we-use-verloop-in-mobile) - 2 comments, 1 upvote - [Nothing](https://www.g2.com/discussions/nothing-82c4f643-c147-4c58-b140-57b2fa558ca2) - 1 comment, 1 upvote - [Can I use this for small business as well](https://www.g2.com/discussions/51513-can-i-use-this-for-small-business-as-well) - 2 comments, 1 upvote - [First response rate](https://www.g2.com/discussions/51505-first-response-rate) - 1 comment, 1 upvote - [I would like to know if it is possible to import FAQs on certain topics?](https://www.g2.com/discussions/40402-i-would-like-to-know-if-it-is-possible-to-import-faqs-on-certain-topics) - 1 comment, 1 upvote - [View Verloop.io pricing details and edition comparison](https://www.g2.com/products/verloop-io/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+16%3A56%3A03+-0500&secure%5Bsession_id%5D=9778e646-0ee4-473e-b118-4993f67766c0&secure%5Btoken%5D=8baaa9820bb4d155f29c5752bb5a9a3f1537b43f0dada9ba532eccf4f7d1ec9f&format=llm_user) ## Verloop.io Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization ## Top Verloop.io Alternatives - [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) - 4.4/5.0 (100 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (466 reviews)