1. Improved customer service via proactive, extensive and assistance which is always available.
2. It has helped us cut down on operational costs.
3. Enhance User Engagement.
4. Helped us keep up with trends by being present on all social media platforms
Monitoring Consumer Data & Insights
Automation of repetitive work
1. Most chatbots aren’t that great at having normal conversations. They lack understanding the context of the conversation. And natural languages are old and quite irregular.
2. Artificial Intelligence (AI) is still not that accessible.
3. Lack of transparency.
4. Combating Human Biases
Addressing all basic queries via the BOT. And working on improvising the BOT to handle multiple queries with minimal human intervention.