--- title: Verloop.io Reviews meta\_title: 'Verloop.io Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 230 reviews by the users' company size, role or industry to find out how Verloop.io works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 230 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Verloop.io Reviews & Product Details Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step. * * * Seller [Verloop](https://www.g2.com/sellers/verloop) Discussions [Verloop.io Community](https://www.g2.com/products/verloop-io/discuss) Languages Supported Arabic, Bengali, English, French, Gujarati, Hindi, Kannada, Malayalam, Marathi, Malay, Spanish, Tamil, Telugu, Thai, Chinese (Simplified) Solution Type All-in-One Overview by Verloop Marketing Team Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 13 months [ View More Pricing Information ](https://www.g2.com/products/verloop-io/pricing) ## Top-Rated Alternatives [ ![yellow.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "yellow.ai") yellow.ai 4.4/5(107) ](https://www.g2.com/products/yellow-ai/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Freshchat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshchat") Freshchat 4.4/5(500) ](https://www.g2.com/products/freshworks-freshchat/reviews) [ View All Alternatives ](https://www.g2.com/products/verloop-io/competitors/alternatives) ## User Insights Average based on 230 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Andrew E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew E.") AE Andrew E. Head Of Digital Mid-Market (51-1000 emp.) 4/15/2025 "Verloop is the best Chatbot provider" 5/5 What do you like best about Verloop.io? They are professional and their solution is outstanding The customer support is perfect Easy to use All features needed added Integration is easy Review collected by and hosted on G2.com. What do you dislike about Verloop.io? Nothing , They make everything easy They are always on top of everything Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? They are making my chats easy to handle and live agents can access all chats easily and increased CSAT Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sadhna M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sadhna M.") SM Sadhna M. Customer care executive Small-Business (50 or fewer emp.) 3/10/2021 "Chat verloop" 5/5 What do you like best about Verloop.io? It very user friendly and smooth to check the details. Review collected by and hosted on G2.com. What do you dislike about Verloop.io? Nothing as such all perfect, never faced issue in verloop. Review collected by and hosted on G2.com. Recommendations to others considering Verloop.io: It is the best way to communicate with live customer on line. and smoothly it work very well done i like it Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? first of all it is very smooth and we can chat we the many customer at 1 time we can check our performance as dsat csat, chat count , resolution timeline and previous chat details Review collected by and hosted on G2.com. Show More 8/21/2024 Current UserValidated ReviewerSource: Organic ![Lifin X.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lifin X.") LX Lifin X. Senior Account Executive Mid-Market (51-1000 emp.) 5/22/2024 "The best in class for automating customer engagement," 5/5 What do you like best about Verloop.io? Extensive Automation Capabilities. Ease of use. User Experience. Ease of implementation. Integration Capabilities. Customer Support. Review collected by and hosted on G2.com. What do you dislike about Verloop.io? Nothing. This is really an extensive system to automate customer engagement. Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? Pre-sales Customer engagement. Post Sales Support. Marketing nurture. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Anand k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anand k.") AK Anand k. Customer Support Executive Mid-Market (51-1000 emp.) 10/27/2023 "My Review for Verloop" 5/5 What do you like best about Verloop.io? We use verloop for chat process in our organisation it was user friendly where at a time we can chat with 3 customers and this made our team to handle more and more customers as our organisation was a start up with less no of executives handling more customers. Review collected by and hosted on G2.com. What do you dislike about Verloop.io? Whenever we used to reply customers that is FRT (First response time) which was not accurate in the reports. Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? We used to get many queries of our products through whats app and we used to resolve the queries of the customers through Verloop. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Verified User in Cosmetics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Cosmetics") CC Verified User in Cosmetics Enterprise (\> 1000 emp.) 3/3/2021 "it is fun to use verloop while on work and it is very convenient while having access of information" 5/5 What do you like best about Verloop.io? The chatting and the can responses which enable use to get great responses Review collected by and hosted on G2.com. What do you dislike about Verloop.io? nothing as such just sometimes it gets reconnnect on weak wifi and lagg alot there are many bugs Review collected by and hosted on G2.com. Recommendations to others considering Verloop.io: Do use the verloop on daily basis, it makes your chatting with the customer fun Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? I solve queries of our customers and take escalations for the on customer query and building rapports gaining trust of the customer Review collected by and hosted on G2.com. Show More 11/3/2023 Current UserValidated ReviewerSource: Organic ![Anass S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anass S.") AS Anass S. Customer service associate Enterprise (\> 1000 emp.) 11/12/2020 "This is What an Organization Needs" 5/5 What do you like best about Verloop.io? It consumes low data and very Easier to use and keep records of our client Review collected by and hosted on G2.com. What do you dislike about Verloop.io? Sometimes it doesn.t notify when customer replies Review collected by and hosted on G2.com. Recommendations to others considering Verloop.io: It is the Best Portal for live chats with the customer and keeps records of many parameter Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? We solve each and every query of the customer, And able to keep a record of it Review collected by and hosted on G2.com. Show More 7/6/2023 Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 6/27/2023 "very friendly user" 5/5 What do you like best about Verloop.io? its very easy to use. did not have hard time using it Review collected by and hosted on G2.com. What do you dislike about Verloop.io? None so far. It's very easy to use. I enjoy using it Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? We can quickly assist our clients. It helps our workflow to get lighter Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Subhash N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Subhash N.") SN Subhash N. Customer care executive. Small-Business (50 or fewer emp.) 2/23/2022 "This has made work a fun thing!" 5/5 What do you like best about Verloop.io? It's so fast and convenient that it makes helping customers solve their problems by understanding their demands or difficulties. Likewise, whenever their problems are solved, they give their feedback to us, and the ratings mean a lot to the survival of the company. Review collected by and hosted on G2.com. What do you dislike about Verloop.io? Customizable canned responses would be great! Also, an option to remove feedback from blank chats. Which is worst and spoils the whole ranking as many customers tend to do that. Like they come for a sec and go back offline later, just checking back to give a fast. Review collected by and hosted on G2.com. Recommendations to others considering Verloop.io: I would highly recommend using this as it makes it so efficient to solve queries and the best is you can send and receive attachments to know the issues. Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? The first and the foremost biggest nightmare of our company is the logistics partner our company has chosen to operate with as they are the cheapest, but they pay a high cost for it, and that's the most frequently solved problem query with the loop! Review collected by and hosted on G2.com. Show More 7/28/2022 Current UserValidated ReviewerSource: Organic ![Kunal U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kunal U.") KU Kunal U. customer support manager Mid-Market (51-1000 emp.) 12/30/2021 "really nice option for chat!" 4.5/5 What do you like best about Verloop.io? integration between chat and company internal software! Review collected by and hosted on G2.com. What do you dislike about Verloop.io? if the agent goes offline but sometimes he does not refresh this page. he will keep getting chat flow till he does not refresh this chat. Review collected by and hosted on G2.com. Recommendations to others considering Verloop.io: good Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? we able to have a personal connection to the client. and client happy that have contacted an agent rather like automatic replies on emails. Review collected by and hosted on G2.com. Show More 12/30/2022 Current UserValidated ReviewerSource: Organic ![Nisha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nisha B.") NB Nisha B. Associate customer happiness champion Mid-Market (51-1000 emp.) 1/29/2022 "verloop chat" 5/5 What do you like best about Verloop.io? User friendly and scored are real-time on dashboard Review collected by and hosted on G2.com. What do you dislike about Verloop.io? Lags sometimes while taking chats which leads to delay in response Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? Users details are easily available and easy for research Review collected by and hosted on G2.com. Show More 2/17/2023 Current UserValidated ReviewerSource: Organic ## Questions about Verloop.io? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verloop.io ](https://www.g2.com/products/verloop-io/discussions/new) ![Zabiulla S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zabiulla S.") ZS Zabiulla Shaikh • Last activity over 4 years ago How to start the video recording on verloop 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-to-start-the-video-recording-on-verloop) ![Anisha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anisha P.") AP Anisha Patel • Last activity over 4 years ago Why can't we use verloop in mobile? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/why-can-t-we-use-verloop-in-mobile) [ View all Discussions ](https://www.g2.com/products/verloop-io/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 13 months ### Average Discount 20% [ View More Pricing Information ](https://www.g2.com/products/verloop-io/pricing) Verloop.io Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11bcde18d5aa992f9394693024c40bc9/yellow-ai.jpg "Product Avatar Image") yellow.ai 4.4/5(107) [ Compare Now ](https://www.g2.com/compare/verloop-io-vs-yellow-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7ee3563b62ea2be5d9aad42c22b9513d/haptik.png "Product Avatar Image") Haptik 4.5/5(170) [ Compare Now ](https://www.g2.com/compare/haptik-vs-verloop-io) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da4c5ce44da53eb2f99ddd5bd1a21e14/tars.png "Product Avatar Image") TARS 4.6/5(171) [ Compare Now ](https://www.g2.com/compare/tars-vs-verloop-io) ##### ##### Verloop.io Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development Responses Customization Control Route To Human Platform Live chat [ View More Features ](https://www.g2.com/products/verloop-io/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Chatbots](https://www.g2.com/categories/chatbots)[Bot Platforms](https://www.g2.com/categories/bot-platforms) ##### Explore More [Top-rated AI chatbot platforms for customer retention](https://www.g2.com/discussions/top-rated-ai-chatbot-platforms-for-customer-retention)[Top-rated KB platforms for large contact centers](https://www.g2.com/discussions/top-rated-kb-platforms-for-large-contact-centers)[What corporate volunteering platforms are genuinely worth using for a company that wants to measure real social impact rather than just logging hours for the annual CSR report?](https://www.g2.com/discussions/what-corporate-volunteering-platforms-are-genuinely-worth-using-for-a-company-that-wants-to-measure-real-social-impact-rather-than-just-logging-hours-for-the-annual-csr-report) [Best Task Management Software](https://www.g2.com/articles/best-task-management-software)[What is the most affordable IT alerting system for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-it-alerting-system-for-smbs)[Pros and Cons Details](https://www.g2.com/products/verloop-io/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)