Verloop.io Reviews & Product Details

Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step.

Seller

Verloop

Discussions

Verloop.io Community

Languages Supported

Arabic, Bengali, English, French, Gujarati, Hindi, Kannada, Malayalam, Marathi, Malay, Spanish, Tamil, Telugu, Thai, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Verloop Marketing Team

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

13 months

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 230 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Verloop.io Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Verloop.io, and what problem is it built to solve?

Verloop.io is a customer support automation platform that helps businesses deliver support experiences to customers across channels.

What languages does Verloop.io support?

Verloop.io supports 15 languages, including Arabic, Bengali, Chinese (Simplified), English, French, and others.

What company sizes and industries is Verloop.io the best fit for?

Verloop.io is used by teams across small businesses, mid-market companies, and enterprises, with reviewer backgrounds clustering most in retail, financial services, and cosmetics. Other represented industries include education and consumer services.

Company sizes: Small Business, Mid-Market, and Enterprise
Industries: Retail, Financial Services, Cosmetics, Education Management, and Consumer Services

How long does it take to implement Verloop.io across a team?

Implementation can be quick, with less than a day the most commonly reported time to go live. Other reported timelines range from under a month to several months.

Time to go live	Relative frequency
Less than 1 day	Most commonly reported
Less than 1 month	Also reported
1–3 months	Less commonly reported
3–6 months and longer	Occasionally reported

What customer support options does Verloop.io provide, and how do users find the overall support experience?

Verloop.io users describe the support experience as helpful and responsive, particularly when they need assistance with setup, changes, or troubleshooting. Some users also note that follow-up can be slow or that time management could be better.

What features or capabilities could make Verloop.io even more useful?

More detailed reporting and smoother day-to-day chat handling are recurring ways users say Verloop.io could be improved.

Expand analytics and dashboards with more detailed, actionable metrics.
Improve chat responsiveness and notification reliability to reduce delays and missed messages.
Add more flexible agent workflows and customization, including easier response management and chat navigation.

How useful do Verloop.io users find its AI features in everyday use?

Verloop.io’s chatbot automation is useful for handling repetitive questions and helping agents focus on conversations that need human attention. Users describe the automation as time-saving, while noting that bot accuracy and the setup of more complex flows can take work.

Conversation automation: chatbots, information collection, and menu bars
Human handoff and agent handling: live chat, route to human, and role-based access
Bot setup and improvement: customization, analytics, and A/B testing

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Bhaskar M.

Associate - Implementation and Growth

Mid-Market (51-1000 emp.)

6/14/2021

"Verloop is a great way to automate conversations and stay in touch for a business."

4.5/5

What do you like best about Verloop.io?

The ease and simplicity of the interface. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

The lack of proper and detailed analytics of the conversations we deal with. Analytics play a huge role in determining our next key steps, and the current analytics/insights tab feels a bit standard. I certainly hope Verloop will take note of this and implement a set of more detailed insights/analytics tab. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

I would say Verloop is a great consideration for automating your conversation flow with customers. Sure, there are certain things that you may feel a bit troublesome, but the highly supportive and engaging support is always ready to clear any queries or issues you face. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

We are using GrayQuest to drive customer engagements and make the customer journey an even simpler process. Our customers are mobile, engaging, and the sort of people for whom time is of the utmost importance. At GrayQuest, we aim to use Verloop to reduce the time a customer incurs in their entire journey process, so that they feel at ease, without breaking a sweat. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

1/1/2022

"It is good interface to work on. It is far better from haptik chat interface, in terms of features."

5/5

What do you like best about Verloop.io?

It provides data in real-time. (like how many chats are done or all other valuable data through the dashboard.) Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

It is making pop sound while we are using verloop, but if at the same time we are using another tab, that time is not doing. It also needs to make a pop-up sound that time also. Review collected by and hosted on G2.com.

Kundan K.

Customer Support executive

Mid-Market (51-1000 emp.)

11/1/2021

"Very nice and easy dashboard"

5/5

What do you like best about Verloop.io?

reliable and simple to use, and their live chat analytics is quite useful. The interface is agile and can be applied quickly with a user-intuitive design. A recommended free system for web starters. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

The process of integrating Quick Responses took a while, as we expected chat transfers to be based on the regions. Also, we expected chat transfers should be based on the timezone, which took some time to integrate. Review collected by and hosted on G2.com.

Rajat R.

Customer Service Representative

Mid-Market (51-1000 emp.)

2/1/2022

"Awesome"

4.5/5

What do you like best about Verloop.io?

The pop up sound when the chat comes in the queue. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Some time it does not show the correct resolution time Review collected by and hosted on G2.com.

Rahul S.

customer service executive

Mid-Market (51-1000 emp.)

2/13/2022

"It is very useful while interacting with customer and also like the feedback option with smiles"

5/5

What do you like best about Verloop.io?

Feedback option with smiles and canned message response make it easier to communicate with the customers. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

sometimes it is lagging. However, i find it very easy in terms compared to the other chatting live platform today Review collected by and hosted on G2.com.

Rahul S.

Small-Business (50 or fewer emp.)

Originally submitted 3/10/2021

"It is very friendly to handle multiple chats and easy to use"

5/5

What do you like best about Verloop.io?

The feedback option post ending the chats Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Sometimes the notifications when the chats pops up don't come on screen Review collected by and hosted on G2.com.

Ancy S.

Sales Executive

Enterprise (> 1000 emp.)

Originally submitted 5/25/2021

"Instant Response -First response time"

4.5/5

What do you like best about Verloop.io?

Using Verloop is a smooth process. It is user-centric. It helps us to identify the immediate need of the users by viewing the queries answered by the bot and allows us to provide quick responses with the help of canned responses. It does not lag, no delay in message delivery while chatting, a secure website, and respects users' privacy. Connects the user to nearby location, using PIN CODE. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

It reflects a delayed first response time in the dashboard. Switching between chats is slow. There could be a feature wherein we can add our canned responses. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

I'd recommend verloop.io to any industry that wishes to stay in touch with their users to provide instant assistance to their users. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

I can solve customer queries regarding decathlon products over chat instantly instead of calls which in turn helps save a lot of time, making the website more efficient and user-friendly. Review collected by and hosted on G2.com.

Piyush J.

Financial Control Associate

Enterprise (> 1000 emp.)

3/1/2022

"One of the best chat tool"

5/5

What do you like best about Verloop.io?

Its user interface, notification style, pop up sound, and ease of use Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

There is nothing to dislike about this toll as of now. Review collected by and hosted on G2.com.

Abdul R.

Retail Operation Manager

Mid-Market (51-1000 emp.)

5/17/2021

"Good concept but chats keep disappearing and reappearing!"

4/5

What do you like best about Verloop.io?

Waiting for the user option is good. You should try innovating and integrating the chat from the Product window. A canned response is good but you should also have an autocorrect feature. You should innovate a system where you also get the information of the page where the customer clicked on the chatbot. This will help you reduce the error or margin and personalize the service to the customer. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Online chats keep disappearing and reappearing!!! And chat getting disappeared without any trace and it comes back after 5-6 mins. Which is kind of an inconvenience. There should be real-time support for the agents to use. The best would be an "i" icon where you can save the tutorial from the organization. An AI to support the agent on a real-time basis where we can automatedly search what the user has asked the agent and populate the screen. Image uploading option based on the customer's past history.(Today when customer is not able to perform a specific task he needs to be guided word by word) Whereas a picture option will solve the problem. A picture speaks a thousand words. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

You should try it for your business it definitely will help your business. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Helping our users to directly get in touch with the help desk to finalize and increase our TurnOver. Online chat and instant solutions to my users help me attend to multiple customers at the same time and optimizing the efficiency to a good. The level where during convention call we will have to wait and queue system spoil the customer experience. Review collected by and hosted on G2.com.