--- title: Verloop.io Reviews meta\_title: 'Verloop.io Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 230 reviews by the users' company size, role or industry to find out how Verloop.io works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 230 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Verloop.io Reviews & Product Details Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step. * * * Seller [Verloop](https://www.g2.com/sellers/verloop) Discussions [Verloop.io Community](https://www.g2.com/products/verloop-io/discuss) Languages Supported Arabic, Bengali, English, French, Gujarati, Hindi, Kannada, Malayalam, Marathi, Malay, Spanish, Tamil, Telugu, Thai, Chinese (Simplified) Solution Type All-in-One Overview by Verloop Marketing Team Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 13 months [ View More Pricing Information ](https://www.g2.com/products/verloop-io/pricing) ## Top-Rated Alternatives [ ![yellow.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "yellow.ai") yellow.ai 4.4/5(107) ](https://www.g2.com/products/yellow-ai/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Freshchat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshchat") Freshchat 4.4/5(500) ](https://www.g2.com/products/freshworks-freshchat/reviews) [ View All Alternatives ](https://www.g2.com/products/verloop-io/competitors/alternatives) ## User Insights Average based on 230 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) NK Nikhil K. Senior Manager (IT) - Capital Market Capital Markets Mid-Market (51-1000 emp.) 10/23/2023 "Build your customized BOT with verloop.io AI support build your flow better" 3.5/5 What do you like best about Verloop.io? experince devlopment team, customized bot solutions , delivery on time Review collected by and hosted on G2.com. What do you dislike about Verloop.io? faced isseus with session passing mechanisam with pre and post login menyu for chatbot, dashboard works little slow and sometimes error while login Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? Providing all your existing application functionalities through chatbot and whatsapp both with ease of access Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Manu A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manu A.") MA Manu A. Team Lead Small-Business (50 or fewer emp.) 8/29/2022 "Verloop Experience & Insights to work on" 4/5 What do you like best about Verloop.io? A great platform but a lot of bugs and improvements are necessary and that kind of insights is what I would like to provide to the team through this review. What I like the best is how it's fully automated and how the details they provide like email id and phone number gets automatically stored. Review collected by and hosted on G2.com. What do you dislike about Verloop.io? There are no notifications or sounds that comes for the program now. It used to be there but right now it's non existent. And this makes it hard because each time you have to refresh to see a message as no notifications are passed even if you're on other tabs. Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? Initially there was a problem through which I was not able to assign leads. Now it's working as all the leads generated are coming under the QUEUE section which allows me to jump in and join that room Review collected by and hosted on G2.com. Show More 9/7/2022 Current UserValidated ReviewerSource: Organic ![Ravi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ravi R.") RR Ravi R. Fraud Risk Analyst Mid-Market (51-1000 emp.) 10/21/2022 "Verloop a lifesaver" 4/5 What do you like best about Verloop.io? The automation was a lifesaver; we could use multiple bots flows to solve various issues, which helped us improve our self-serve and gradually increase our CSAT. Review collected by and hosted on G2.com. What do you dislike about Verloop.io? Analytics is one thing that the team is yet to crack; the data dashboard is still very vague and does not hold much info; downloading the reports and creating your own view was one was a tedious process. Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? Verloop not only solved our bot flow it also helped us share the context of the bot flow with our Agents which helped the agents in better understanding the user concern and be ready with a resolution at the time of greetings, it also helped us reduced our average handling time thus increasing our efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 5/2/2022 "Easy to use for chats. Easy implementation of bot recipes." 3.5/5 What do you like best about Verloop.io? The dashboard is easy to use as compared to other applications. The AHT, user's details are visible and there's no need to re-search more details when all the information is available on one screen. Active/ inactive hours are shown. Easy to send the attachments. Review collected by and hosted on G2.com. What do you dislike about Verloop.io? Verloop needs to allow the users to attach files over 50 MB. The sound notification doesn't work sometimes, plus there is a lag in the old and new Verloop V2 versions. The manual queue alignment feature needs to be removed from the 'Departments' section. Review collected by and hosted on G2.com. Recommendations to others considering Verloop.io: Choose as per the size of your business. Great for start-ups. If the employee strength is less (100-150) go for it. Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? Resolving user issues via chat. Assigning queues to specific teams. Generating master reports to track the productivity of the team. Setting concurrency of the chats as per the business requirement. Using BOT recipes when there's a planned shrinkage of maintenance at our end. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rajpal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajpal S.") RS Rajpal S. Associate Customer Happiness Manager Mid-Market (51-1000 emp.) 2/7/2022 "Simple and Easy with best support" 4/5 What do you like best about Verloop.io? I like how easy Verloop is to understand from an agents perspective, me and my team has been using Verloop for the last 6+ months now and I must say this has been one of the easiest to use apps with an amazing real-time dashboard that gives us a clear picture of the inflow and metrics. One of the best updates recently that we saw was the new skill set option, it is what we have been waiting for soo long and it's really helpful. Would be really great if we can add departments in the skill set as well along with the concurrency. Review collected by and hosted on G2.com. What do you dislike about Verloop.io? I would not say dislike, but maybe something that can be improved or built. 1) An option to add a banner or message on the front in case there are any known issues like Zendesk Live chat has 2) Even if the bot is being used on a web form, it should save the past chats as per the unique identifier such as Email ID, number, or an internal ID, instead of IP address which can change often, which later creates an issue to check the past chats. 3) A universal search to simply search the chat with keywords, also an open search so agents can see others' chat as well if searched without giving them the higher access. 4) Chat transcript 5) A message or action which can be taken by the bot even after the chat lands in the "Agent Queue" 6) Issues we have been facing recently with the "Waiting on a user" part, we want to add a message before the bot auto close the chat, however after the bot ending message the chat comes back to the agent bucket which should not happen. So currently we are using it without a closure message. Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? We aim to provide the best support industry-wise and that can't be achieved without having real-time support via chat. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Dipu K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dipu K.") DK Dipu K. User experience Small-Business (50 or fewer emp.) 2/22/2022 "Positive response" 4/5 What do you like best about Verloop.io? The interface of the Verloop is quite good compared to another tool I have used before; more features are there, and I have dedicated a help section to explore and learn and understand this tool. Review collected by and hosted on G2.com. What do you dislike about Verloop.io? Some customization is missing, like changing the background color and fonts and the notification sound. Rest overall experience is excellent, and I am happy to work on Verloop. Review collected by and hosted on G2.com. Recommendations to others considering Verloop.io: NA Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? Using Verloop, we are helping our BOFU users, and I have realized that the bot interaction is better with Verloop as it allows us to understand the context and give resolution. Review collected by and hosted on G2.com. Show More 2/27/2022 Current UserValidated ReviewerSource: Organic ![Swati B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swati B.") SB Swati B. Customer Happiness Champion Mid-Market (51-1000 emp.) 3/2/2022 "Tool Experience" 4/5 What do you like best about Verloop.io? The best part about Verloop is all about the data that we can collate from the tool and manage the whole product thing and staff from one place! Review collected by and hosted on G2.com. What do you dislike about Verloop.io? Sometimes, We don't get the notification sound, and it hangs in between the chats! Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? I solve users' concerns via chats. The benefit is all the data available on the same page itself. Review collected by and hosted on G2.com. Show More 3/3/2022 Current UserValidated ReviewerSource: Organic ![Ram M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ram M.") RM Ram M. Sr. Customer Happiness Champion Mid-Market (51-1000 emp.) 3/6/2022 "Overall looks good" 4/5 What do you like best about Verloop.io? Easy to use, multiple chats are being delivered nicely. Review collected by and hosted on G2.com. What do you dislike about Verloop.io? Sometimes it takes time to check the new message. Review collected by and hosted on G2.com. Recommendations to others considering Verloop.io: Do not think, it's worthy it. Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? Any product related queries. It seems more fun to have chat rather than emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Boney P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Boney P.") BP Boney P. Team Captain - Servicing and Risk Operations Mid-Market (51-1000 emp.) 12/1/2021 "Elegant yet simple look rather than confusing which makes it best to use" 4/5 What do you like best about Verloop.io? The Layout is good and simple. Not confusing. Helps in handling the customer easily. Review collected by and hosted on G2.com. What do you dislike about Verloop.io? The size of the text box where we write is too small. and the app hangs sometimes when a user takes more than 7 chats at a time. Review collected by and hosted on G2.com. Recommendations to others considering Verloop.io: It is easy to use and the bots in verloop are way too good Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? It helps to resolve the customer queries speedily and the bot in verloop is also friendly and helpful in solving most of the customer queries. Review collected by and hosted on G2.com. Show More 12/8/2021 Current UserValidated ReviewerSource: Organic ![Abdul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdul R.") AR Abdul R. Retail Operation Manager Mid-Market (51-1000 emp.) 5/17/2021 "Good concept but chats keep disappearing and reappearing!" 4/5 What do you like best about Verloop.io? Waiting for the user option is good. You should try innovating and integrating the chat from the Product window. A canned response is good but you should also have an autocorrect feature. You should innovate a system where you also get the information of the page where the customer clicked on the chatbot. This will help you reduce the error or margin and personalize the service to the customer. Review collected by and hosted on G2.com. What do you dislike about Verloop.io? Online chats keep disappearing and reappearing!!! And chat getting disappeared without any trace and it comes back after 5-6 mins. Which is kind of an inconvenience. There should be real-time support for the agents to use. The best would be an "i" icon where you can save the tutorial from the organization. An AI to support the agent on a real-time basis where we can automatedly search what the user has asked the agent and populate the screen. Image uploading option based on the customer's past history.(Today when customer is not able to perform a specific task he needs to be guided word by word) Where as a picture option will solve the problem. A picture speaks a thousand words. Review collected by and hosted on G2.com. Recommendations to others considering Verloop.io: You should try it for your business it definitely will help your business. Review collected by and hosted on G2.com. What problems is Verloop.io solving and how is that benefiting you? Helping our users to directly get in touch with the help desk to finalize and increase our TurnOver. Online chat and instant solutions to my users help me attend to multiple customers at the same time and optimizing the efficeincy to a good. The level where during convention call we will have to wait and queue system spoil the customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Verloop.io? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verloop.io ](https://www.g2.com/products/verloop-io/discussions/new) ![Anisha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anisha P.") AP Anisha Patel • Last activity over 4 years ago Why can't we use verloop in mobile? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/why-can-t-we-use-verloop-in-mobile) ![Zabiulla S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zabiulla S.") ZS Zabiulla Shaikh • Last activity over 4 years ago How to start the video recording on verloop 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-to-start-the-video-recording-on-verloop) [ View all Discussions ](https://www.g2.com/products/verloop-io/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 13 months ### Average Discount 20% [ View More Pricing Information ](https://www.g2.com/products/verloop-io/pricing) Verloop.io Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11bcde18d5aa992f9394693024c40bc9/yellow-ai.jpg "Product Avatar Image") yellow.ai 4.4/5(107) [ Compare Now ](https://www.g2.com/compare/verloop-io-vs-yellow-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7ee3563b62ea2be5d9aad42c22b9513d/haptik.png "Product Avatar Image") Haptik 4.5/5(170) [ Compare Now ](https://www.g2.com/compare/haptik-vs-verloop-io) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da4c5ce44da53eb2f99ddd5bd1a21e14/tars.png "Product Avatar Image") TARS 4.6/5(171) [ Compare Now ](https://www.g2.com/compare/tars-vs-verloop-io) ##### ##### Verloop.io Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development Responses Customization Control Route To Human Platform Live chat [ View More Features ](https://www.g2.com/products/verloop-io/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Chatbots](https://www.g2.com/categories/chatbots)[Bot Platforms](https://www.g2.com/categories/bot-platforms) ##### Explore More [Top-rated AI chatbot platforms for customer retention](https://www.g2.com/discussions/top-rated-ai-chatbot-platforms-for-customer-retention)[Top-rated KB platforms for large contact centers](https://www.g2.com/discussions/top-rated-kb-platforms-for-large-contact-centers)[What corporate volunteering platforms are genuinely worth using for a company that wants to measure real social impact rather than just logging hours for the annual CSR report?](https://www.g2.com/discussions/what-corporate-volunteering-platforms-are-genuinely-worth-using-for-a-company-that-wants-to-measure-real-social-impact-rather-than-just-logging-hours-for-the-annual-csr-report) [Best Task Management Software](https://www.g2.com/articles/best-task-management-software)[What is the most affordable IT alerting system for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-it-alerting-system-for-smbs)[Pros and Cons Details](https://www.g2.com/products/verloop-io/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)