Verloop.io Reviews & Product Details

Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step.

Seller

Verloop

Discussions

Verloop.io Community

Languages Supported

Arabic, Bengali, English, French, Gujarati, Hindi, Kannada, Malayalam, Marathi, Malay, Spanish, Tamil, Telugu, Thai, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Verloop Marketing Team

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

13 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 230 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Verloop.io Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Verloop.io, and what problem is it built to solve?

Verloop.io is a customer support automation platform that helps businesses deliver support experiences to customers across channels.

What languages does Verloop.io support?

Verloop.io supports 15 languages, including Arabic, Bengali, Chinese (Simplified), English, French, and others.

What company sizes and industries is Verloop.io the best fit for?

Verloop.io is used by teams across small businesses, mid-market companies, and enterprises, with reviewer backgrounds clustering most in retail, financial services, and cosmetics. Other represented industries include education and consumer services.

Company sizes: Small Business, Mid-Market, and Enterprise
Industries: Retail, Financial Services, Cosmetics, Education Management, and Consumer Services

How long does it take to implement Verloop.io across a team?

Implementation can be quick, with less than a day the most commonly reported time to go live. Other reported timelines range from under a month to several months.

Time to go live	Relative frequency
Less than 1 day	Most commonly reported
Less than 1 month	Also reported
1–3 months	Less commonly reported
3–6 months and longer	Occasionally reported

What customer support options does Verloop.io provide, and how do users find the overall support experience?

Verloop.io users describe the support experience as helpful and responsive, particularly when they need assistance with setup, changes, or troubleshooting. Some users also note that follow-up can be slow or that time management could be better.

What features or capabilities could make Verloop.io even more useful?

More detailed reporting and smoother day-to-day chat handling are recurring ways users say Verloop.io could be improved.

Expand analytics and dashboards with more detailed, actionable metrics.
Improve chat responsiveness and notification reliability to reduce delays and missed messages.
Add more flexible agent workflows and customization, including easier response management and chat navigation.

How useful do Verloop.io users find its AI features in everyday use?

Verloop.io’s chatbot automation is useful for handling repetitive questions and helping agents focus on conversations that need human attention. Users describe the automation as time-saving, while noting that bot accuracy and the setup of more complex flows can take work.

Conversation automation: chatbots, information collection, and menu bars
Human handoff and agent handling: live chat, route to human, and role-based access
Bot setup and improvement: customization, analytics, and A/B testing

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Siona S.

Customer Service Executive

Mid-Market (51-1000 emp.)

Originally submitted 5/31/2022

"Easy to use"

5/5

What do you like best about Verloop.io?

The dashboard, which is very easy to understand Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Too many options for the break punching. Review collected by and hosted on G2.com.

Rimjhim S.

Manager Customer Services

Mid-Market (51-1000 emp.)

2/23/2022

"Wonderful platform for customer services."

5/5

What do you like best about Verloop.io?

Before verloop it was very tough task for me to keep a track of customers' concerns so I like the best is its dashboard and the campaign feature. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

In campaign "Fail" data is missing so its not solving my purpose. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Please choose verloop if you have any need for multi party communicating platform. It is robust and user friendly. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Before verloop it was very tough task for me to keep a track of customers' concerns. Verloop made my life easier and now I am more productive. Review collected by and hosted on G2.com.

Saiesh K.

OMNI SPORT LEADER

Enterprise (> 1000 emp.)

6/22/2022

"It is a great app to help out users. the interface is good n works well"

4.5/5

What do you like best about Verloop.io?

Best is the responsiveness of the application Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

You can improve on your server responsiveness Review collected by and hosted on G2.com.

Sakshi S.

omni sports leader

Enterprise (> 1000 emp.)

Originally submitted 4/30/2022

"Easy to use!"

5/5

What do you like best about Verloop.io?

Verloop helps us in connecting with our users online! Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

While using the application at times the website misses out on sending the notification! Review collected by and hosted on G2.com.

Vivek K.

Customer support executive

Mid-Market (51-1000 emp.)

Originally submitted 12/10/2021

"Verloop review"

5/5

What do you like best about Verloop.io?

Like the app, easy to get in touch with customers to track details of customers and also to track the performance, and yes, it is user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing as such, but sometimes it lags due to some tech issue. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Just in case if calculations of the performance KPIs could be visible, it would be better for us to get clarity in our mind. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

We are dealing with the customers' queries regarding the order delivery of our company purplle.com. Review collected by and hosted on G2.com.

Vivek S.

Omni Sport Leader Coach

Enterprise (> 1000 emp.)

9/3/2022

"verloop.io is very easy to use tool to help someone, we get all the information at one place."

5/5

What do you like best about Verloop.io?

product information on the same platform Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

adding tag leads more time to close chat Review collected by and hosted on G2.com.

Asha S.

customer support executive

Mid-Market (51-1000 emp.)

6/8/2022

"It's working smoothly then before without any delay"

5/5

What do you like best about Verloop.io?

Verloop has easy to go interface and each and every information is on one screen Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

User friendly and easy interface. Easily available for any work Review collected by and hosted on G2.com.

Faizan A.

Customer happiness champion

Mid-Market (51-1000 emp.)

3/10/2022

"Its amazing to use this tool"

5/5

What do you like best about Verloop.io?

The notifications feature is amazing and good. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

File size limitations, users can upload up to 15MB files only. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

If you are looking for the tools which have the feature by which every problem can be solved ion live chat, you must go with verloop. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

I can connect with the user and able to help them instantly by the help of verloop Review collected by and hosted on G2.com.

Sheshi K.

Supervisor

Mid-Market (51-1000 emp.)

3/12/2022

"Best platform to assist users"

5/5

What do you like best about Verloop.io?

Very easy to use and understand and never faced any issues like hang or error. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing to dislike, this is the best platform to assist the users. Review collected by and hosted on G2.com.

Swati B.

Customer Happiness Champion

Mid-Market (51-1000 emp.)

Originally submitted 3/2/2022

"Tool Experience"

4/5

What do you like best about Verloop.io?

The best part about Verloop is all about the data that we can collate from the tool and manage the whole product thing and staff from one place! Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Sometimes, We don't get the notification sound, and it hangs in between the chats! Review collected by and hosted on G2.com.