--- title: Verloop.io Reviews meta_title: 'Verloop.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 230 reviews by the users' company size, role or industry to find out how Verloop.io works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 230 scale: '5' date_modified: '2026-07-12' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Verloop.io Reviews **Vendor:** Verloop **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 230 ## About Verloop.io Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step. ## Verloop.io Pros & Cons **What users like:** - Users appreciate the **ease of use** of Verloop.io, making it simple to navigate and extract valuable reports. (8 reviews) - Users commend the **outstanding customer support** of Verloop.io, highlighting its professionalism and ease of use. (3 reviews) - Users value the **helpfulness** of Verloop.io, facilitating meaningful customer interactions and efficient support management. (3 reviews) - Users appreciate the **extensive automation capabilities** of Verloop.io, simplifying report extraction and performance tracking. (2 reviews) - Users value the **user-friendly chat features** of Verloop.io, facilitating efficient multi-customer communication for startups. (2 reviews) - Features (2 reviews) - Integration Capabilities (2 reviews) - Integrations (2 reviews) - Reporting (2 reviews) - AI Efficiency (1 reviews) **What users dislike:** - Users often face **bug issues** that disrupt functionality, particularly affecting dashboard views and connectivity on weak Wi-Fi. (2 reviews) - Users experience **slow performance** with Verloop.io, facing lags and bugs that hinder effective communication. (2 reviews) - Users report frequent **bugs** and lag issues, particularly when using weak Wi-Fi connections with Verloop.io. (1 reviews) - Users report **call quality issues** with Verloop.io, experiencing lag and disconnections, especially on weak WiFi. (1 reviews) - Users experience **lags during chat interactions** , causing frustrating delays in response times and communication efficiency. (1 reviews) - Users experience **chat management issues** including slow dashboards and problems with session handling and page refreshing. (1 reviews) - Connectivity Issues (1 reviews) - Users report **dashboard issues** such as slow performance, login errors, and bugs affecting the overall experience. (1 reviews) - Data Inaccuracy (1 reviews) - Delayed Response (1 reviews) ## Verloop.io Reviews ### 1. A simple and good Conversational AI for Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Abdellatif A. | CEO & Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Verloop.io?** the ease of use the support and its speed **What do you dislike about Verloop.io?** Some languages are not fully supported **What problems is Verloop.io solving and how is that benefiting you?** Facilitating conversations with my clients ### 2. Verloop is very accurate in terms of Audits, scores and monitoring, **Rating:** 4.5/5.0 stars **Reviewed by:** Maisra Z. | Customer Interaction Center Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Verloop.io?** Verloop very accurate in terms of Audits, scores and monitoring, but if there will be an actual Verloop Extension platform that would be much easier to access instead of URL platform as there will always be room for improvement **What do you dislike about Verloop.io?** Website platform not very professional thats all **Recommendations to others considering Verloop.io:** Verloop is very accurate in terms of Audits, scores and monitoring, but if there will be an actual Verloop Extension platform that would be much easier to access instead of URL platform as there will always be room for improvement **What problems is Verloop.io solving and how is that benefiting you?** I was not able to use Verloop on Google chrome so i had to download Mozilla firefox to use it properly ### 3. Quite user friendly and easy to use the bot system. **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka . | Team leader, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Verloop.io?** The automatic responses help in to send the customers solution as per their queries that resolves 70% customers' grievances. **What do you dislike about Verloop.io?** I will share the area of improvement if found. **Recommendations to others considering Verloop.io:** Ya, the peers and colleagues in the similar field. Quite a user friendly and less dependency on watsapp. **What problems is Verloop.io solving and how is that benefiting you?** Our company is tech-based, so it helps us shift from Whatsapp to a professional chat room. ### 4. Easy to work on this platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Delvimole D. | Service Administrator - Senior Customer Care Representative- Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **What do you like best about Verloop.io?** Dashboard to see chats received, who all are online, assign to available agents, etc. **What do you dislike about Verloop.io?** The setup should automatically notify the respective department in charge for any delay in attending the chat to cater to those quickly. **What problems is Verloop.io solving and how is that benefiting you?** Esp sales -In the cases where there is no one to attend the chat even after sending an email to the team, we need to close the chat from our end. Some set up should be there to improve this. By the time chat notification reaches someone available, the client would have left already. ### 5. Best experience I have ever had **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul M. | Customer Happiness Champion, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2022 **What do you like best about Verloop.io?** I love your Interface, features and fast response. Also your fast response is great. **What do you dislike about Verloop.io?** Not at all but it will be great if you fetch the name when we give the FRT **Recommendations to others considering Verloop.io:** Go for it. It is worthy. **What problems is Verloop.io solving and how is that benefiting you?** Customer queries we solve. Best experience I am having. ### 6. good and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ruchi D. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Verloop.io?** Its easy to operate and helps in checking all the aspects which is required for the process **What do you dislike about Verloop.io?** Nothing to be disliked about verloop.It is designed in a very smart and easy way. **Recommendations to others considering Verloop.io:** Highly recommended **What problems is Verloop.io solving and how is that benefiting you?** There is no such problem we are facing with the verloop however there are various benefits we are having , we can check everything regarding the process under this ### 7. Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Rishabh S. | Customer Happiness Champion, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2022 **What do you like best about Verloop.io?** Verloop is very easy to use to use software **What do you dislike about Verloop.io?** Nothing as such such however improvise is always welcome **Recommendations to others considering Verloop.io:** I would recommend every organization to implement Verloop as it helps to reduce workload **What problems is Verloop.io solving and how is that benefiting you?** With verloop I can finish my task within half of time period which I have spent with other applications ### 8. Best for helping understand customers and their problems It help customer get in touch with us. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2021 **What do you like best about Verloop.io?** The way chats appear, and the way we close the discussions and ticket raises and adding tags. It helps us collect the data from customers and raises their concerns with our management team. It helps us to find whether our customers are happy or they have issues with us. It is easy, like whatsapp, to chat and communicate with our customers. **What do you dislike about Verloop.io?** It is a little difficult to understand initially, and we cannot use it on the phone. If we could have an app for the android phone, it would have been even easier to complete our assigned chats. **Recommendations to others considering Verloop.io:** Initially, you may find it challenging to use, but gradually once you get the hang of it, you will be able to solve many customer-related problems through verloop, and your calling time will be reduced **What problems is Verloop.io solving and how is that benefiting you?** I usually resolve queries of our customers and it is the app used by my organization. It is helpful, and there are many different options.I escalate their chats and get back to them through exotel. ### 9. Great Product and with excellent services and consistent behavior **Rating:** 4.5/5.0 stars **Reviewed by:** Vivek S. | Salesforce Consultant & Super Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Verloop.io?** The Product team is strong and ensures the product is evolving in the positive direction based on Market needs. Excellent UI and browser the Product from Admin, Manager and Agent point of view. Quick RCA and consistent behavior with Whatsapp and CRM. API Integration is too good **What do you dislike about Verloop.io?** New services should at times also be part of the base variant without any additonal top ups - Especially the mass outbound blast service. Chat transcript should be available to an easier form to save in CRM directly via API **Recommendations to others considering Verloop.io:** The Product team is strong and ensures the product is evolving in the positive direction based on Market needs. Excellent UI and browser the Product from Admin, Manager and Agent point of view. Quick RCA and consistent behavior with Whatsapp and CRM. API Integration is too good **What problems is Verloop.io solving and how is that benefiting you?** Whatsapp is the most best space to connect with genuine customers and verloop enables us to do so in a flawless and simple manner through its interface. best part is the product keeps evolving based on top us made by Whatsapp as well ### 10. Using Verloop form 1 year **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu K. | Senior executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2022 **What do you like best about Verloop.io?** Even it works very well with your slow internet connection. The UI is very friendly It contains built-in templates which is very helpful also you can modify it **What do you dislike about Verloop.io?** It doesn't have built-in emojis. It doesn't have auto correct **Recommendations to others considering Verloop.io:** At the moment no **What problems is Verloop.io solving and how is that benefiting you?** Verloop helps us to solve account-related issues. ### 11. overall looks great! **Rating:** 5.0/5.0 stars **Reviewed by:** Himani M. | consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2022 **What do you like best about Verloop.io?** Easy to use, multiple chats are being delivered nicely. **What do you dislike about Verloop.io?** Sometimes it takes time to check the new message. **Recommendations to others considering Verloop.io:** Do not think, it's worthy it. **What problems is Verloop.io solving and how is that benefiting you?** Any product-related queries. It seems more fun to have chat rather than email. ### 12. The review process **Rating:** 4.5/5.0 stars **Reviewed by:** Sadia . | Coustomer services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Verloop.io?** Easy to understand and easy accessibility on phone, tablets our laptop. It really seems fun to use while working on this software. **What do you dislike about Verloop.io?** There's not much thing but sometimes tags doesn't work **What problems is Verloop.io solving and how is that benefiting you?** Basically I am much into query department and i find very easy and accessable to keep eye on and work on. Benefits is worked on phones too. ### 13. Easy to access **Rating:** 4.5/5.0 stars **Reviewed by:** Priya P. | SME, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Verloop.io?** It is very convenient yet safer with all the access while chatting **What do you dislike about Verloop.io?** Sometimes there are no notification when new chat is assigned and buffering issues **Recommendations to others considering Verloop.io:** NA **What problems is Verloop.io solving and how is that benefiting you?** We are solving client queries and escalations; benefits are to the customer it is easy to understand and revert ### 14. Best Customer Support Tool For Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Rakesh A. | Software Testing Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Verloop.io?** Easy to setup with your business, website. It has lots of objectives in different platforms. Whether you have an e-commerce store, banking industry, logistics, insurance, etc you can use this platform as customer support system. It supports multiple languages so that you can interact with your customers from any region. With Live chat facility you can easily chat with your customers and resolve issues on spot. Can engage customer with welcome message, collecting emails, providing feedback forms. It is built on top of ML and NLP that recognises what your customer say even if they speak colloquially. It allows customers to record their issues and share their thoughts over voice note. You can get insights on website visitors, interactions and get all reports as spreadsheets and pdf files. Can add agents with role base and help customers easily. Agents can simply reply in a few clicks to common questions. Customers can share screenshots for better understanding the issues. It has chatbot facility and many more features which make this tool more powerful. It can be integrated with other tools for better performance. **What do you dislike about Verloop.io?** I have found this helpful in my journey. There's nothing to hate this application. **Recommendations to others considering Verloop.io:** I recommend this as it has lots of features which is best for businesses. You can provide support facility in websites, apps, social platforms without any hassle. Best customer support and easy to integrate. **What problems is Verloop.io solving and how is that benefiting you?** In our company we have integrated with our website to provide support to our customers, website visitors. With Live chat we help our customers on spot, chatbot facility provides automatic resolution to common isssues. It also helps us to create tickets for tech issues so that agents forward the tickets to concern teams for instant resolution. ### 15. Verloop is very easy and fun to use **Rating:** 5.0/5.0 stars **Reviewed by:** Pulkit S. | Sport Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Verloop.io?** The simple use case and ease of use of the application and the built-in comment are helpful while talking to users. **What do you dislike about Verloop.io?** The chat assign system will assign chats irrespective how many open chat there is. **Recommendations to others considering Verloop.io:** Use it its verygood **What problems is Verloop.io solving and how is that benefiting you?** This is a customer-centric experience for the selection of goods. It helps customers to select articles in the comfort of their homes. ### 16. Overall looks good **Rating:** 4.0/5.0 stars **Reviewed by:** Ram M. | Sr. Customer Happiness Champion, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2022 **What do you like best about Verloop.io?** Easy to use, multiple chats are being delivered nicely. **What do you dislike about Verloop.io?** Sometimes it takes time to check the new message. **Recommendations to others considering Verloop.io:** Do not think, it's worthy it. **What problems is Verloop.io solving and how is that benefiting you?** Any product related queries. It seems more fun to have chat rather than emails. ### 17. Excellence is everything **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag R. | senior chat process executive, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Verloop.io?** A powerful customer support platform by Verloop.io that uses the power of conversational AI to seamlessly engage customers in meaningful conversations. **What do you dislike about Verloop.io?** There is nothing here to dislike, this is just simply great! **What problems is Verloop.io solving and how is that benefiting you?** The first and the foremost biggest nightmare of our company is the logistics partner our company has chosen to operate with as they are the cheapest, but they pay a high cost for it, and that's the most frequently solved problem query with the loop! ### 18. Elegant yet simple look rather than confusing which makes it best to use **Rating:** 4.0/5.0 stars **Reviewed by:** Boney P. | Team Captain - Servicing and Risk Operations , Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Verloop.io?** The Layout is good and simple. Not confusing. Helps in handling the customer easily. **What do you dislike about Verloop.io?** The size of the text box where we write is too small. and the app hangs sometimes when a user takes more than 7 chats at a time. **Recommendations to others considering Verloop.io:** It is easy to use and the bots in verloop are way too good **What problems is Verloop.io solving and how is that benefiting you?** It helps to resolve the customer queries speedily and the bot in verloop is also friendly and helpful in solving most of the customer queries. ### 19. cute yet fierce tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jithin K. | Senior Customer happiness champion, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Verloop.io?** simplicity. It is not complicated at all and one of the most easiest tool I used ever **What do you dislike about Verloop.io?** The new chats that are coming are added in between 1 and 3 instead on top. Lack of shortcuts **What problems is Verloop.io solving and how is that benefiting you?** Helping cx with their business-related concern. This is helping with time-saving, easy to use and easy UI ### 20. Impression for Verloop - User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Priyangshu S. | Senior Customer Support Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2022 **What do you like best about Verloop.io?** The fast-paced environment of the tool. I love the usability. **What do you dislike about Verloop.io?** Not much, overall it is a good platform. Showcasing metrics can be improved. **What problems is Verloop.io solving and how is that benefiting you?** Customer Experience, Can easily deal with customer queries. ### 21. Very likely and Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Oshita V. | Q, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Verloop.io?** It's ease in extracting the reports and to view the performance individually on a daily or monthly basis. Also, it sends an automatic report if we set it so. **What do you dislike about Verloop.io?** One thing that is missing is that we cannot get the count of surveys received individually. **What problems is Verloop.io solving and how is that benefiting you?** One benefit is that we don't have to go and extract reports on a daily basis. You can set a report and it will be sent automatically which is a great feature. ### 22. Verloop works Great and easy to access . **Rating:** 5.0/5.0 stars **Reviewed by:** Anusha B. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about Verloop.io?** It is easy to use and handy too. Love it **What do you dislike about Verloop.io?** There is nothing I dislike about Verloop. **Recommendations to others considering Verloop.io:** Go for it , this is an excellent Software to use **What problems is Verloop.io solving and how is that benefiting you?** I am solving customer queries. ### 23. Best tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kritika K. | Customer Happiness Champion, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Verloop.io?** It's the best tool to resolve customers' queries within a few minutes. **What do you dislike about Verloop.io?** There's nothing to dislike about this tool. **What problems is Verloop.io solving and how is that benefiting you?** Customers' queries like why they are unable to trade, or anything regarding P2P trades, account management. ### 24. Valuable CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Verloop.io?** What I like the most about the CRM is getting notified via sound alerts which makes us to get back to the platform to check on it. The UI is nice from your end. **What do you dislike about Verloop.io?** Sometimes the chat assigned to bot is getting closed on its own where we have cancellation requests from the customers. It should be getting rectified at the earliest. **What problems is Verloop.io solving and how is that benefiting you?** We are solving instant customer queries and we are helping customers with their queries whatever they are raising on the same. We are getting no of chats handled and resolved problems on the dashboard. ### 25. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran G. | Senior Customer happiness champion, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Verloop.io?** The interface is very user friendly and notifications are real time **What do you dislike about Verloop.io?** the searching option could be much simpler and you could have dark theme feature added **Recommendations to others considering Verloop.io:** Verloop is very good platform for live chat as its interface is very user friendly without any complications **What problems is Verloop.io solving and how is that benefiting you?** I am solving customer issues and this is very useful as we can resolve the concerns real time. ### 26. I had a wonderful experience with Verloop, would surely recommend for others. **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed Z. | Operations executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Verloop.io?** The clean UI interface and the platform itself is the best, I have worked in yellow messenger, live chat. bold, intercom. But the quality I got in verloop was outstanding. **What do you dislike about Verloop.io?** Nothing so far, just need some shortcuts to switch the tabs of chats. **What problems is Verloop.io solving and how is that benefiting you?** Haven't faced anything as of now. ### 27. Verloop is very smooth and employee friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Neomi P. | Customer happiness Champion, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Verloop.io?** It has good tagging features. Very employee friendly **What do you dislike about Verloop.io?** Nothing as of now and I am very happy with Verloop **What problems is Verloop.io solving and how is that benefiting you?** Verlopp helps see the details sent by the user and help them ### 28. verloop is a great platform for to make user happy by means of chat **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay P. | sport leader/sales assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Verloop.io?** dashboards are awesome tag system helpfull fixed answers helps to reduce the FRT and helps to achieve KPI s feedback system interface is good **What do you dislike about Verloop.io?** felt it little slow some tags are missing i felt **Recommendations to others considering Verloop.io:** its good platform , ifyou are company which gives very much importance to customer happiness **What problems is Verloop.io solving and how is that benefiting you?** ican able to understand customer issue they are facing with their products , size issues , doubts about the products , all these has been solved , and sure the user happines increased while buisiness is also growed . ### 29. Great for chat experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kanishth K. | Customer happiness champion, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Verloop.io?** We can amazingly handle multiple customers at one time **What do you dislike about Verloop.io?** There is nothing that I dislike , about verloop **Recommendations to others considering Verloop.io:** Highly recommended **What problems is Verloop.io solving and how is that benefiting you?** Live chatting with customers ### 30. Verloop the chat buddy **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh K. | Customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2022 **What do you like best about Verloop.io?** We can customize it according to our use which gives us more flexibility **What do you dislike about Verloop.io?** the video size limit is 15mb,it can be increased a bit **What problems is Verloop.io solving and how is that benefiting you?** We get connected with the user realtime, which helps us in reducing escalation ### 31. Verloop is a great way to automate conversations and stay in touch for a business. **Rating:** 4.5/5.0 stars **Reviewed by:** Bhaskar M. | Associate - Implementation and Growth, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2021 **What do you like best about Verloop.io?** The ease and simplicity of the interface. **What do you dislike about Verloop.io?** The lack of proper and detailed analytics of the conversations we deal with. Analytics play a huge role in determining our next key steps, and the current analytics/insights tab feels a bit standard. I certainly hope Verloop will take note of this and implement a set of more detailed insights/analytics tab. **Recommendations to others considering Verloop.io:** I would say Verloop is a great consideration for automating your conversation flow with customers. Sure, there are certain things that you may feel a bit troublesome, but the highly supportive and engaging support is always ready to clear any queries or issues you face. **What problems is Verloop.io solving and how is that benefiting you?** We are using GrayQuest to drive customer engagements and make the customer journey an even simpler process. Our customers are mobile, engaging, and the sort of people for whom time is of the utmost importance. At GrayQuest, we aim to use Verloop to reduce the time a customer incurs in their entire journey process, so that they feel at ease, without breaking a sweat. ### 32. It is good interface to work on. It is far better from haptik chat interface, in terms of features. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 01, 2022 **What do you like best about Verloop.io?** It provides data in real-time. ( like how many chats are done or all other valuable data through the dashboard.) **What do you dislike about Verloop.io?** It is making pop sound while we are using verloop, but if at the same time we are using another tab, that time is not doing. It also needs to make a pop-up sound that time also. **Recommendations to others considering Verloop.io:** it is easy to use and provides all features, which required while working on it. **What problems is Verloop.io solving and how is that benefiting you?** I have found it is sowing queued chat also. In my opinion, this is not required. ### 33. Very nice and easy dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Kundan K. | Customer Support executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2021 **What do you like best about Verloop.io?** reliable and simple to use, and their live chat analytics is quite useful. The interface is agile and can be applied quickly with a user-intuitive design. A recommended free system for web starters. **What do you dislike about Verloop.io?** The process of integrating Quick Responses took a while, as we expected chat transfers to be based on the regions. Also, we expected chat transfers should be based on the timezone, which took some time to integrate. **What problems is Verloop.io solving and how is that benefiting you?** Customer's query, Customer's issue.Good Combination between bot and live chat. ### 34. Awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Rajat R. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Verloop.io?** The pop up sound when the chat comes in the queue. **What do you dislike about Verloop.io?** Some time it does not show the correct resolution time **What problems is Verloop.io solving and how is that benefiting you?** We solve problems relating to P2P disputes. ### 35. It is very useful while interacting with customer and also like the feedback option with smiles **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul S. | customer service executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2022 **What do you like best about Verloop.io?** Feedback option with smiles and canned message response make it easier to communicate with the customers. **What do you dislike about Verloop.io?** sometimes it is lagging. However, i find it very easy in terms compared to the other chatting live platform today **Recommendations to others considering Verloop.io:** It is very useful and each one should try it **What problems is Verloop.io solving and how is that benefiting you?** We are We are helping customer queries related to their order and tracking. ### 36. It is very friendly to handle multiple chats and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul S. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Verloop.io?** The feedback option post ending the chats **What do you dislike about Verloop.io?** Sometimes the notifications when the chats pops up don't come on screen **What problems is Verloop.io solving and how is that benefiting you?** Solving customer query regarding the order delivery ,cancellation, ### 37. Instant Response -First response time **Rating:** 4.5/5.0 stars **Reviewed by:** Ancy S. | Sales Executive, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Verloop.io?** Using Verloop is a smooth process. It is user-centric. It helps us to identify the immediate need of the users by viewing the queries answered by the bot and allows us to provide quick responses with the help of canned responses. It does not lag, no delay in message delivery while chatting, a secure website, and respects users' privacy.Connects the user to near by location, using PIN CODE. **What do you dislike about Verloop.io?** It reflects a delayed first response time in the dashboard. Switching between chats is slow. There could be a feature wherein we can add our canned responses. **Recommendations to others considering Verloop.io:** I'd recommend verloop.io to any industry that wishes to stay in touch with their users to provide instant assistance to their users. **What problems is Verloop.io solving and how is that benefiting you?** I can solve customer queries regarding decathlon produts over chat instantly instead of calls which in turn helps save a lot of time, making the website more efficient and user-friendly. ### 38. One of the best chat tool **Rating:** 5.0/5.0 stars **Reviewed by:** Piyush J. | Financial Control Associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Verloop.io?** Its user interface, notification style, pop up sound, and ease of use **What do you dislike about Verloop.io?** There is nothing to dislike about this toll as of now. **Recommendations to others considering Verloop.io:** I would highly recommend this tool should be adopted by other organizations as well **What problems is Verloop.io solving and how is that benefiting you?** We use this tool to resolve customer banking account issue ### 39. Good concept but chats keep disappearing and reappearing! **Rating:** 4.0/5.0 stars **Reviewed by:** Abdul R. | Retail Operation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Verloop.io?** Waiting for the user option is good. You should try innovating and integrating the chat from the Product window. A canned response is good but you should also have an autocorrect feature. You should innovate a system where you also get the information of the page where the customer clicked on the chatbot. This will help you reduce the error or margin and personalize the service to the customer. **What do you dislike about Verloop.io?** Online chats keep disappearing and reappearing!!! And chat getting disappeared without any trace and it comes back after 5-6 mins. Which is kind of an inconvenience. There should be real-time support for the agents to use. The best would be an "i" icon where you can save the tutorial from the organization. An AI to support the agent on a real-time basis where we can automatedly search what the user has asked the agent and populate the screen. Image uploading option based on the customer's past history.(Today when customer is not able to perform a specific task he needs to be guided word by word) Where as a picture option will solve the problem. A picture speaks a thousand words. **Recommendations to others considering Verloop.io:** You should try it for your business it definitely will help your business. **What problems is Verloop.io solving and how is that benefiting you?** Helping our users to directly get in touch with the help desk to finalize and increase our TurnOver. Online chat and instant solutions to my users help me attend to multiple customers at the same time and optimizing the efficeincy to a good. The level where during convention call we will have to wait and queue system spoil the customer experience. ### 40. Very ease to help our customer **Rating:** 4.0/5.0 stars **Reviewed by:** Basha S. | operation referent, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Verloop.io?** being in real-time massages with verloop auto-correction speed ease password setting and login format **What do you dislike about Verloop.io?** page to page loading time is not fast and reloading time is little delay **Recommendations to others considering Verloop.io:** Best option for live chatting and real time massages **What problems is Verloop.io solving and how is that benefiting you?** Helping my customers with verloop in a real-time message online getting queries from users and day after also we can check ### 41. Amazing software working smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin G. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Verloop.io?** To work smoothly on Verloop, handle it easily. **What do you dislike about Verloop.io?** There is nothing to dislike. All is perfectly fine. **Recommendations to others considering Verloop.io:** No translation available. **What problems is Verloop.io solving and how is that benefiting you?** Support team ### 42. Excellent tool for online chats for B2B **Rating:** 5.0/5.0 stars **Reviewed by:** saikiran d. | Sport Leader, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Verloop.io?** I like mostly the real-time massages of it and with blue ticks **What do you dislike about Verloop.io?** Display formatt is too much confusing of home board **Recommendations to others considering Verloop.io:** who user retail applications **What problems is Verloop.io solving and how is that benefiting you?** customer queries we are able to solve on time in real time ### 43. It would have been nice if we would have been able to reply by selecting specific messages. **Rating:** 4.5/5.0 stars **Reviewed by:** Komal K. | customer service executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Verloop.io?** It is very much user-friendly and very insightful. **What do you dislike about Verloop.io?** No emojis usage, and unable to select the message to reply as per the query when customer asks for multiple questions. **Recommendations to others considering Verloop.io:** Highly recommendated **What problems is Verloop.io solving and how is that benefiting you?** We deal with chats with customers, so it is very helpful easy to use. ### 44. Vijay Review **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay G. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Verloop.io?** The platfor has great features and can be changed **What do you dislike about Verloop.io?** At times there are bugs that impact the dashboard view **What problems is Verloop.io solving and how is that benefiting you?** CS issues ### 45. verloop lets you connect people overseas with best techniques **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2021 **What do you like best about Verloop.io?** i like the best is that it connects into quick movements without and glitch with it itxz amazing to use that qcly to connect someone really far so its amazing for a conect **What do you dislike about Verloop.io?** i have nothng to be disliked as such it gives u complete easy access for it to use u have no complaints for it so its convninent anyways so yes nothing to dslike about it **What problems is Verloop.io solving and how is that benefiting you?** probleming solving easily connect people acroos oversea easy to communicate ways anyhow its bee really proffesionally to manitained to use highlyrecommendeable for ### 46. Organize conversations. **Rating:** 5.0/5.0 stars **Reviewed by:** Nisha K. | Senior customer happiness champion, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Verloop.io?** Organized conversation with all the details. Time-saving Easy to navigate and control **What do you dislike about Verloop.io?** No dislikes for now. All the features available are user friendly **Recommendations to others considering Verloop.io:** All the benefits i listed **What problems is Verloop.io solving and how is that benefiting you?** We solve chats related to INR queries. Benefits-Organized conversation with all the details. Time-saving Easy to navigate and control ### 47. Verloop Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jaslinkaur C. | SME, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Verloop.io?** It's Easy to Operate and its a professional platform and we can also easy co-ordinate with the customer **What do you dislike about Verloop.io?** Sometimes's its lagging when we are taking more than two chats **What problems is Verloop.io solving and how is that benefiting you?** We are dealing with delivery related quires with the customer's ### 48. Great and Easily accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Roma P. | Customer care executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Verloop.io?** Contains all the information relating to the customers, personal and order related. **What do you dislike about Verloop.io?** There is nothing to dislike about Verloop, it has all the things one could think of. **What problems is Verloop.io solving and how is that benefiting you?** We are interacting with customers and understanding their queries to give the resolution. ### 49. Need the language translator. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Verloop.io?** The chat initiation sound and column. Also the smoothness. **What do you dislike about Verloop.io?** there is nothing here to dislike, just exellent **What problems is Verloop.io solving and how is that benefiting you?** All problems was solved like user payment issue and all. ### 50. chat experience **Rating:** 5.0/5.0 stars **Reviewed by:** Aryan P. | Team Captain, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Verloop.io?** The use of chat and the functions and to pull data as an admin **What do you dislike about Verloop.io?** the tool lags during heavy flow of chats and crashes **What problems is Verloop.io solving and how is that benefiting you?** Customer queries ## Verloop.io Discussions - [Why can't we use verloop in mobile?](https://www.g2.com/discussions/why-can-t-we-use-verloop-in-mobile) - 2 comments, 1 upvote - [Nothing](https://www.g2.com/discussions/nothing-82c4f643-c147-4c58-b140-57b2fa558ca2) - 1 comment, 1 upvote - [Can I use this for small business as well](https://www.g2.com/discussions/51513-can-i-use-this-for-small-business-as-well) - 2 comments, 1 upvote - [First response rate](https://www.g2.com/discussions/51505-first-response-rate) - 1 comment, 1 upvote - [I would like to know if it is possible to import FAQs on certain topics?](https://www.g2.com/discussions/40402-i-would-like-to-know-if-it-is-possible-to-import-faqs-on-certain-topics) - 1 comment, 1 upvote - [View Verloop.io pricing details and edition comparison](https://www.g2.com/products/verloop-io/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+09%3A00%3A22+-0500&secure%5Bsession_id%5D=e873f803-15fb-4462-86f7-5695f29643de&secure%5Btoken%5D=6f8f8f76f6677abe9aceb921bd80f0375fc55e32b72dec9233d8080a6ae9b3d8&format=llm_user) ## Verloop.io Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization ## Top Verloop.io Alternatives - [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) - 4.4/5.0 (100 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (468 reviews)