--- title: Verloop.io Reviews meta_title: 'Verloop.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 230 reviews by the users' company size, role or industry to find out how Verloop.io works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 230 scale: '5' date_modified: '2026-07-13' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Verloop.io Reviews **Vendor:** Verloop **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 230 ## About Verloop.io Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step. ## Verloop.io Pros & Cons **What users like:** - Users find Verloop.io very **easy to use** , appreciating its simplicity in report extraction and overall functionality. (8 reviews) - Users rave about the **excellent customer support** provided by Verloop.io, enhancing their overall experience significantly. (3 reviews) - Users appreciate the **helpfulness** of Verloop.io for enabling effective customer support through user-friendly chat features. (3 reviews) - Users appreciate the **extensive automation capabilities** of Verloop.io, which simplify report extraction and performance tracking. (2 reviews) - Users value the **user-friendly chat features** of Verloop.io, enhancing customer handling efficiency for startups. (2 reviews) - Features (2 reviews) - Integration Capabilities (2 reviews) - Integrations (2 reviews) - Reporting (2 reviews) - AI Efficiency (1 reviews) **What users dislike:** - Users experience **bug issues** that cause lag and affect the dashboard view, particularly on weak Wi-Fi. (2 reviews) - Users experience **slow performance** with Verloop.io, facing lag and delays, especially on weak Wi-Fi connections. (2 reviews) - Users experience **bugs and lag** during usage, especially when on weak WiFi, impacting overall performance. (1 reviews) - Users experience frequent **call quality issues** with Verloop.io, including lag and bugs due to weak WiFi connections. (1 reviews) - Users experience **lag during chats** , causing delays in response time that hinder communication efficiency. (1 reviews) - Users experience **chat management issues** including slow dashboards and problems with session handling and page refreshing. (1 reviews) - Connectivity Issues (1 reviews) - Users report **dashboard issues** such as slow performance, login errors, and bugs affecting the overall experience. (1 reviews) - Data Inaccuracy (1 reviews) - Delayed Response (1 reviews) ## Verloop.io Reviews ### 1. Great product, great service **Rating:** 4.0/5.0 stars **Reviewed by:** Deepak R. | Head - Marketing , Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Verloop.io?** The Verloop setup experience has been great, the service provided by the support team has been excellent. It's been a seamless transition from our previous chat tool **What do you dislike about Verloop.io?** It's a great product but we've requested for some features like FB messenger integration, time delayed responses, different campaigns for Whatsapp etc. **What problems is Verloop.io solving and how is that benefiting you?** Verloop enables us to answer customer queries 24x7 and with 0 turnaround time, reducing the burden on our presales team and qualifying leads for us. ### 2. The most complete and flexible Bot on the market. **Rating:** 4.5/5.0 stars **Reviewed by:** Krystal J. B. | Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2019 **What do you like best about Verloop.io?** I like to use this system because it has a reliable and very friendly interface that allows one to manage this system in a way, however, this program has very explanatory tutorial videos that will allow you to fully use this system. I really like to use Verloop because it allows me to excel in my sales, thanks to the fact that it allows to integrate a bot in order to serve customers who usually have frequent questions and can be answered promptly. Likewise, it can be programmed so that the bot finishes answering several questions can generate sales automatically. **What do you dislike about Verloop.io?** What I do not like is that this system has many functions that come to confuse at first, but with practice one is getting to know this program better. It should also be noted that if it were not for the technical support team's attention, the implementation of this system would be more difficult. **Recommendations to others considering Verloop.io:** I definitely recommend this system, because as mentioned previously this system offers a set of benefits that make it the best bot on the market. I can honestly say that being able to acquire this system was my best investment. **What problems is Verloop.io solving and how is that benefiting you?** Thanks to this system, we have been able to offer the client efficient solutions, we have also been able to answer each and every one of your questions through the Verloop but, allowing us to save a lot of money in the contracting of a call center team as well as the purchase of a system in that call center. Without a doubt, Verloop is a much more complete system than the competition, being able to demonstrate to my team that it can satisfy our needs and requirements of my business, which is already high. ### 3. Easy setup, makes communication better, can be customized as per use **Rating:** 4.0/5.0 stars **Reviewed by:** Surbhi M. | Content Specialist at Vital, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Verloop.io?** I am not a techie. Honestly, I was scared how will I handle setting this up, but the easy functionality and support from the whole team of Verloop helped me set this up. Special mentions: Devyani and Madiha. The automated setup makes it easy to get a lead and the human interaction feature makes it interactive helping convert the lead. **What do you dislike about Verloop.io?** I think the difficult part was the trigger setting as it creates a problem and does not work as expected sometimes. **What problems is Verloop.io solving and how is that benefiting you?** I am able to make my website interactive making visitors realise that they have customer support that is available for all their queries. ### 4. Chat bot proved power **Rating:** 5.0/5.0 stars **Reviewed by:** Manav M. | Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about Verloop.io?** Verloop is a very simple and convenient tool to automate conversations and make the customers satisfied with their 24/7 availablity. It helps in generating leads, answer all your FAQ Questions, and give quality work. Verloop helps in support without getting any human agents involved It also Increase sales, signups via conversations Target customers based on marketing campaigns Reduce support tickets volume **What do you dislike about Verloop.io?** I do not dislike anything about verloop, it one of the best chat platform. The only problem is it does not have restart to chat option. **Recommendations to others considering Verloop.io:** It is the best Chat bot in town in terms of pricing, speed, and effiecency. I t helps in saving a lot of money and reducing a lot of support tickets. **What problems is Verloop.io solving and how is that benefiting you?** Thanks to Verloop we are now able to give good client Solutions effectively, also through Verloop we are able to answer every customers queries which helps in saving a lot of time money and effort. ### 5. A functionality heavy chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Zach K. | Assistant Manager (Digital Media), Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2019 **What do you like best about Verloop.io?** Thought it already has an extensive online tutorials, achieving something with Verloop still requires some magical support from the Verloop support team, whose response and attention to details are top-notch and worth commending. The inclusion of the AI in Verloop easily makes it standout from their competitors. It helps greatly if you need a chatbot to the mundane questions professionally and giving your customers a optimised and personalised experience on your site. **What do you dislike about Verloop.io?** The interface when it comes to building bot recipe or chatbot rule of engagement can be improved. Quite tedious and hard to visualise the flow. After some time, you will need some time to re-adapt and understand the whole bot recipe I build 1-2 months ago. **Recommendations to others considering Verloop.io:** If you're looking for a relatively inexpensive and highly versatile chatbot for your website in an attempt to improve customer experience then Verloop is really a great tool you can consider. **What problems is Verloop.io solving and how is that benefiting you?** Verloop is functionality focused. Comparing it with the rest of the chatbots I tried, it is able to fulfill more extensive and complex use cases than others. What I particularly like is its FAQ automation, automatically handling questions like returns, delivery time etc. This is one of the main purpose one of our eCommerce client use Verloop for, which helps them to reduce the support to handle common FAQs and send out canned responses. ### 6. smooth setup and easy to use panel **Rating:** 4.5/5.0 stars **Reviewed by:** Amir N. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2019 **What do you like best about Verloop.io?** I loved how easy it was to set up on my website. Everything was easy to set up on my own. I rarely needed any external help while setting up vertloop on my website. Additionally, the knowledge base is full of support tutorials which you can use to solve your problems. **What do you dislike about Verloop.io?** I do not want to be overwhelmed by the features. Putting too many features sometimes confused me as a user. Which one to try and which one to avoid. However, it may be a reason because mine is a small business and we are trying to achieve things one at a time. **Recommendations to others considering Verloop.io:** If you're a startup looking for a reliable and advance live chat solution at a nominal/zero cost, you must try it. it is easy to use, backed by a good support team and on top of that, it is pocket friendly. **What problems is Verloop.io solving and how is that benefiting you?** My customers have almost similar questions and the AI chatbot did the job perfectly. It saves time for you and allows you to outsource your repetitive job for bots. ### 7. Verloop Just Works without any Hassle! **Rating:** 5.0/5.0 stars **Reviewed by:** Ricky S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2019 **What do you like best about Verloop.io?** It was easy to setup automation so users can interact with it for all the repetitive questions and only requires my intervention when it is vital. The whole software and layout are intuitive and there is no learning curve to use it. **What do you dislike about Verloop.io?** Too many tutorials and documentation. When I visited the help section I was overwhelmed with the number of tutorials they made for every step and scenarios. This is actually quite good for a new user as it means they put a lot of effort into making sure everyone even newbies can use it, however, I just personally don't like to read and follow so much as the whole software itself is intuitive enough. **Recommendations to others considering Verloop.io:** This is the best automated chatbot with human intervention you can get in the market, it just works, there is no need to keep trying different Saas, just get Verloop. **What problems is Verloop.io solving and how is that benefiting you?** A lot of visitors as easy (silly) questions that can be answered if they look at the FAQ or a simple search. Verloop has cut down significantly on the time that agents require to answer these questions since most visitors will find their answer while interacting with the chatbot itself, and for the remainders that really need human help, it is transferred to the agent accordingly. ### 8. Increase conversions 300% **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian L. | CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2019 **What do you like best about Verloop.io?** Since I started using verloop for my automations and bot campaigns, we have increased our conversions over 300% it's really good. The Live Chat feature allows us to convert a lot of our cold traffic advertising that previously we were missing. **What do you dislike about Verloop.io?** Nothing so far, I really love the product and I'm planning to even start using it for all m clients too, we run a marketing agency and we've seen a tremendous benefit in the software, it paid for itself for us and it will do it to our clients as well. **What problems is Verloop.io solving and how is that benefiting you?** We drive conversions to service providers, retention is a lot higher than email and most importantly for companies who run advertising campaigns like us, it helps you convert cold traffic, assist with answers on real time to people that leveraging the bots saves a lot of time and money. ### 9. Technology that enables humans! **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel G. | Head - Customer Care, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Verloop.io?** Verloop has a Great team with extremely quick turnaround time and flexibility to add feature/updates to the product. **What do you dislike about Verloop.io?** I would want reporting and dashboard to provide better insights for organizations to work on improving the low hanging fruit. **Recommendations to others considering Verloop.io:** Every business has their set of requirement which aligns with their vision (for us Verloop was a great fit) hence products need to evaluated based on trial post which should be finalized, I would definitely recommend Verloop to others based on my experience with them. **What problems is Verloop.io solving and how is that benefiting you?** We use Verloop to enable our Customer Care team provide faster resolution based on information gathered through bot. ### 10. A must tool for StartUps **Rating:** 4.5/5.0 stars **Reviewed by:** SeguruMexico A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2019 **What do you like best about Verloop.io?** When you are starting a web company you don't have the workforce to handle every aspect, you need tools made for that intent that give you a big leagues feel and functionality without the hassle to read or view docens of tutorials to get it running. That Start Now from where you are is what i love from Verloop. And if you get stucked, they have a great staff to guide you step by step. **What do you dislike about Verloop.io?** Not that many options for bot usage metrics. **Recommendations to others considering Verloop.io:** Less thinking and more Doing. Its still Free to Try. **What problems is Verloop.io solving and how is that benefiting you?** Im still on the testing side, but we have found it ideal for finding prospects to sell our products, rather than forms.. ### 11. Verloop for Retail Fintech **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2019 **What do you like best about Verloop.io?** Professionalism of the verloop team during the entire process Ease of integration of the platform **What do you dislike about Verloop.io?** Nothing comes to mind yet considering its just about 2 months we have been using it **What problems is Verloop.io solving and how is that benefiting you?** Making it easier for the user to interact with our brand Building a customer acquisition and on-boarding journey ### 12. A smart hybrid(Bot+Human) chat platform **Rating:** 5.0/5.0 stars **Reviewed by:** Neha N. | Senior Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Verloop.io?** Verloop user for more than a year, we use it to automate lead generation and support in our company. Bot builder is really comprehensive and geared for complex use-cases like ours. FAQ automation and in-built fallback to human agents helped us to make sure that our end-users always had the most optimum experience. Verloop's customer support is top-notch. **What do you dislike about Verloop.io?** Not much to say here except that bot making takes a bit of time to get used to. **Recommendations to others considering Verloop.io:** A few pointers that works for us 1. Bot builder platform is really extensive and geared for most complex use-cases 2. Bot can be connected to backend to fetch data in real-time 3. In-built Live chat for human agents 4. FAQ automation helped us reduce queries by 18% **What problems is Verloop.io solving and how is that benefiting you?** We tried multiple bot platforms before using Verloop for following use-cases 1. Automate lead generation 2. Lead qualification 3. Assisting buyers in the journey 4. Post-purchase support Since moving to Verloop, we have been able to increase our leads by 2.4X and have been able to help our customers for support using bots. ### 13. Customer Support Sorted! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2019 **What do you like best about Verloop.io?** Helped us to improve customer support efficiency and the bot services helps us the best. **What do you dislike about Verloop.io?** Account management can be done a bit better, dedicated account manager not yet assigned. **Recommendations to others considering Verloop.io:** Stick to the basics. **What problems is Verloop.io solving and how is that benefiting you?** Real time customer interactions. Improved the speed of ticket resolution. ### 14. Best AI Chatbot Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek B. | Asst. Manager(Operations), Computer Games, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Verloop.io?** The timely support and quick resolve of any issue by Verloop team show how much they care about their clients. Believe me, they will never disappoint you. **What do you dislike about Verloop.io?** After a time you get confused as the number of fields increase in a recipe. Takes time to edit something. Also, I feel like different languages shouldn't be combined in a single recipe. There should be a different recipe for each languages. **Recommendations to others considering Verloop.io:** Verloop is best in business and more affordable and customizable than the competition. Try it out. You will love it. **What problems is Verloop.io solving and how is that benefiting you?** Less staffing of support staff. Now we can more clearly understand the sentiments and issues of the customers. ### 15. Our Story... Our Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Aldin A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Verloop.io?** 1. Improved customer service via proactive, extensive and assistance which is always available. 2. It has helped us cut down on operational costs. 3. Enhance User Engagement. 4. Helped us keep up with trends by being present on all social media platforms Monitoring Consumer Data & Insights Personalized Experience Automation of repetitive work **What do you dislike about Verloop.io?** 1. Most chatbots aren’t that great at having normal conversations. They lack understanding the context of the conversation. And natural languages are old and quite irregular. 2. Artificial Intelligence (AI) is still not that accessible. 3. Lack of transparency. 4. Combating Human Biases **Recommendations to others considering Verloop.io:** Worth the investment **What problems is Verloop.io solving and how is that benefiting you?** Addressing all basic queries via the BOT. And working on improvising the BOT to handle multiple queries with minimal human intervention. ### 16. An interesting conversational platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2019 **What do you like best about Verloop.io?** The settings to configure the robot while guaranteeing the importance of human agents are really advanced. Automatic FAQs and scenarios are very good business tools. **What do you dislike about Verloop.io?** The bot is still rigid. Syntax detection is not always enough to make it respond very accurately. The problem? It is that in some cases we would really like to be able to let him act totally in our place and only answer the different questions. It's still a little difficult to configure. But I have no doubt that the team will find solutions! **Recommendations to others considering Verloop.io:** Ask yourself what your needs are. A lot of competition, but verloop has made its own choices. **What problems is Verloop.io solving and how is that benefiting you?** With Verloop, we save 30 minutes every day. Redundant questions are asked to the bot. He responds admirably well. It is a time saving that we use to exchange more with our consumers. ### 17. The Perfect Balance **Rating:** 5.0/5.0 stars **Reviewed by:** Abe C. | Co-Founder at simplicityEngine, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2019 **What do you like best about Verloop.io?** Verloop has just enough automation for my bots to keep users engaged until we can talk to them ourselves. I also like the way it integrates with Slack so we always capture leads in real time. **What do you dislike about Verloop.io?** That I cannot delete closed chats from my dashboard. I have many chats that I did for test purposes and they are currently just cluttering my dashboard. I would like to remove them and been waiting on that feature to come but hasn't yet. **What problems is Verloop.io solving and how is that benefiting you?** In most cases, we just need a bot to engage with users visiting our site and transfers the conversation to a human. This is exactly what Verloop does. ### 18. A Savior for E-Commerce Companies **Rating:** 4.0/5.0 stars **Reviewed by:** Sushmita K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2019 **What do you like best about Verloop.io?** Verloop has helped me answer alot of my customer queries which otherwise would be unanswered during non-working hours. Now i do not need to worry if its a non-working day or if any of my customer service representatives are not present. Verloop's bot solves most of the queries that my customers have. **What do you dislike about Verloop.io?** Integration took longer than expected. If the bot were a lot more human like, it would be alot more fun and efficient. There's room for improvement. **What problems is Verloop.io solving and how is that benefiting you?** The problem of unavailability of my customer service reps during non-working hours was a major issue that Verloop has solved for me buy providing me a 24x7 bot to attend to customer queries on my website. ### 19. Verloop is a really good experience for both client and user **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2019 **What do you like best about Verloop.io?** Verloop is a very powerful chat bot that has all the newest features. Including Livechat Widgets Bot Recipes Department Segmentation User Sentiment Ratings Triggers FAQs for your site and even Androids + iOS SDKs I highly recommend its robustness and ability to be a one stop shop for your website bot needs. Its a great way to impart interactive information to your users, so they don't have to search all over your site for it. Plus you can intervene as a live user at any juncture. Bravo! **What do you dislike about Verloop.io?** Overall its really good. Maybe they will use videos in their tutorial blogs? Not necessary, but an added feature that could be cool. **Recommendations to others considering Verloop.io:** Make use of all the features. You don't really need anything else than this product. **What problems is Verloop.io solving and how is that benefiting you?** Solves the problem of a one stop shop for bots and chats on your site. ### 20. Amazing customer support bot **Rating:** 5.0/5.0 stars **Reviewed by:** Eric A. | President & Chief Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Verloop.io?** Adaptable natural language processing built into Verloop is a game changer for self-service customer support operations. And having webhooks at every step means you can integrate it with basically any application that has an API, from ecommerce to SaaS and so on. **What do you dislike about Verloop.io?** The bot builder is a bit cumbersome to use for complex flows. **Recommendations to others considering Verloop.io:** Use the knowledgebase feature. It's a big timesaver. **What problems is Verloop.io solving and how is that benefiting you?** Not only do we have our customer knowledgebase in Verloop, but we also use it to automate things like subscription payment inquiries, plan changes, and general customer support inquiries. ### 21. Chatbot of tomorrow. **Rating:** 4.5/5.0 stars **Reviewed by:** Shantanu G. | Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Verloop.io?** The ease of deploying it on the website. The team involved helps you at every step. They are 24/7 available to help you out. Customizable & efficient chatbot. Total value for money & we can already see ROI on the investment. **What do you dislike about Verloop.io?** Still needs little more customisation. The update cycle is little slow but can see it improving. **Recommendations to others considering Verloop.io:** Just talk to the team. They are really helpful. **What problems is Verloop.io solving and how is that benefiting you?** Customer support. Before we struggled a lot to keep our customer support active. Many customers dropped out. But since using Verloop, we have already seen increase in our customers. ### 22. Hands down best chat automation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vinamra P. | Co-founder, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2019 **What do you like best about Verloop.io?** We use Verloop to generate more leads on our website and connect customers to our agents in real time. Verloop automates customer queries, enables our support forum 24x7 and also connects real agents to visitors in real-time. One software for both chatbot and live-chat. **What do you dislike about Verloop.io?** Nothing much other than we being a 50+ people team, need more granular reports. **Recommendations to others considering Verloop.io:** A solid product with great support. Bot builder is easy to use and the 24x7 generated leads and support automation saves a lot of cost. **What problems is Verloop.io solving and how is that benefiting you?** We use Verloop chat automation tools to generate more leads for our e-commerce business, answer frequently asked questions and reduce support tickets to human team. ### 23. Great team, Good Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2019 **What do you like best about Verloop.io?** Verloop Looks fantastic. The UI seems lacking on other Bot Development web app that Ive used. Its very intuitive as well **What do you dislike about Verloop.io?** As much as I like the people on the team *Theyre really nice* Getting it set up was kind of confusing on my own. They are willing to help though **Recommendations to others considering Verloop.io:** Really take your time to study all of the different things you can do with it because they develop new features and add value to the platform all the time. Also reach out to their customer support if you have questions cause theyd be more than happy and willing to help you. **What problems is Verloop.io solving and how is that benefiting you?** Just how to do basic things. I got verloop at the beggining so there wasnt alot of hands on training tutorials for different use cases that were done in a way non techies could understand. Im not sure if they changed that but that was my main concern at the time. ### 24. Easy but powerful interface for use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2019 **What do you like best about Verloop.io?** Verloop is one amongst the best chatbot servicing i have come across. I'm really impressed with it's ease of use and quick response time. I would highy recommend Verloop for personal and business needs. **What do you dislike about Verloop.io?** Verloop needs to compete with a myriad of similar platforms. However, having said that, Verloop definitely stands out on the account of it's customer friendly platform. **Recommendations to others considering Verloop.io:** A fantastic platform for ease of use for lead generation for all business types. **What problems is Verloop.io solving and how is that benefiting you?** Verloop is great for generation of leads for e-commerce businesses. There is potential of your business being picked up with while interfacing with Verloop. ### 25. The Next Gen Chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Verloop.io?** The ease of integration and the self-explanatory Chat flow gives Verloop Chatbot an added advantage over its other counter products in the market. It has helped us to scale our Customer Support in a way which not only helps the end user with real-time resolution but also provides relevant context to the CS Agent in case of a Chat transfer to Human **What do you dislike about Verloop.io?** Analytics piece is yet to be deep dived at the same position that their Product holds in the industry **What problems is Verloop.io solving and how is that benefiting you?** It was more around reduction of Customer Support TAT by automating the flows for the user and enabling them on the Self Help aspect ### 26. One of my best gift to my company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2019 **What do you like best about Verloop.io?** I Love the way it integrates with Slack to capture leads in real time. Reduces our chat handling efforts. **What do you dislike about Verloop.io?** Nothing at present. Even free edition having lot of feature to manager small company. **What problems is Verloop.io solving and how is that benefiting you?** I solved my and my teams efforts and time to always be online during business hours. Now we are working on productive works and totally depend on verloop for online visitors. ### 27. Amazing product, user friendly and easy to integrate with website **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2019 **What do you like best about Verloop.io?** Great Product, easy to integrate with our website. The response time is very apt and has certainly increased funnel conversions **What do you dislike about Verloop.io?** at times , the answers from the bot become reduntant.. Could be more developed. **Recommendations to others considering Verloop.io:** Great Product, Easily Integratable and can be made functionally live within just 24 hours. **What problems is Verloop.io solving and how is that benefiting you?** Directly visitors to potential leads ### 28. Perfect without any doubts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2019 **What do you like best about Verloop.io?** I read a news about Verloop so i try to use in my website and works perfectly. **What do you dislike about Verloop.io?** I do not dislike anythinh is easy even if you dont have any knowledge in programming. **Recommendations to others considering Verloop.io:** If pretty happy with the resultds of this product. **What problems is Verloop.io solving and how is that benefiting you?** It's perfect to been in touch with your customers. ### 29. Bot and Live Chat with good collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad I. | Web Designer & WP Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2018 **What do you like best about Verloop.io?** Verloop provides a receipt that can give you peace of mind on how to train your bot to handle any question from your visitors. For a good reason, we can seamlessly transition the conversation from the bot to real human support. **What do you dislike about Verloop.io?** The need for a mobile app to enhance efficiency. **What problems is Verloop.io solving and how is that benefiting you?** Managing repeated questions from our web visitors allows us to focus more on business operations rather than just handling customer inquiries. ### 30. Flexible Chat Bot with AI **Rating:** 5.0/5.0 stars **Reviewed by:** Anton S. | Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2018 **What do you like best about Verloop.io?** The ability to customize the chat flow and customization per segment to shorten the process and ability to insert CTA button in one of the choices in chat. The AI needs polishing but I can see it growing to be a more useful tool. **What do you dislike about Verloop.io?** not being able to change domain of the account on verloop. **Recommendations to others considering Verloop.io:** if you want a custom flow this is the tool that will simplify your chatbot experience. **What problems is Verloop.io solving and how is that benefiting you?** Being able to answer queries and give solutions to common problems that people encounter. EX. for new accounts, i can push download of APP or web signup. Something that people would hesitate doing if they were on their own. ## Verloop.io Discussions - [Why can't we use verloop in mobile?](https://www.g2.com/discussions/why-can-t-we-use-verloop-in-mobile) - 2 comments, 1 upvote - [Nothing](https://www.g2.com/discussions/nothing-82c4f643-c147-4c58-b140-57b2fa558ca2) - 1 comment, 1 upvote - [Can I use this for small business as well](https://www.g2.com/discussions/51513-can-i-use-this-for-small-business-as-well) - 2 comments, 1 upvote - [First response rate](https://www.g2.com/discussions/51505-first-response-rate) - 1 comment, 1 upvote - [I would like to know if it is possible to import FAQs on certain topics?](https://www.g2.com/discussions/40402-i-would-like-to-know-if-it-is-possible-to-import-faqs-on-certain-topics) - 1 comment, 1 upvote - [View Verloop.io pricing details and edition comparison](https://www.g2.com/products/verloop-io/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+21%3A10%3A32+-0500&secure%5Bsession_id%5D=0bea1287-631e-4541-ab53-15f179e1bf0e&secure%5Btoken%5D=cd9ba0ef77b68193e58b3f8a0a6ca9723d3a55e2c0023d5cbdf27ce60f50d8e9&format=llm_user) ## Verloop.io Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization ## Top Verloop.io Alternatives - [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) - 4.4/5.0 (100 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (468 reviews)