Verloop.io Reviews & Product Details

Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step.

Seller

Verloop

Discussions

Verloop.io Community

Languages Supported

Arabic, Bengali, English, French, Gujarati, Hindi, Kannada, Malayalam, Marathi, Malay, Spanish, Tamil, Telugu, Thai, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Verloop Marketing Team

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

13 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 230 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Verloop.io Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Verloop.io, and what problem is it built to solve?

Verloop.io is a customer support automation platform that helps businesses deliver support experiences to customers across channels.

What languages does Verloop.io support?

Verloop.io supports 15 languages, including Arabic, Bengali, Chinese (Simplified), English, French, and others.

What company sizes and industries is Verloop.io the best fit for?

Verloop.io is used by teams across small businesses, mid-market companies, and enterprises, with reviewer backgrounds clustering most in retail, financial services, and cosmetics. Other represented industries include education and consumer services.

Company sizes: Small Business, Mid-Market, and Enterprise
Industries: Retail, Financial Services, Cosmetics, Education Management, and Consumer Services

How long does it take to implement Verloop.io across a team?

Implementation can be quick, with less than a day the most commonly reported time to go live. Other reported timelines range from under a month to several months.

Time to go live	Relative frequency
Less than 1 day	Most commonly reported
Less than 1 month	Also reported
1–3 months	Less commonly reported
3–6 months and longer	Occasionally reported

What customer support options does Verloop.io provide, and how do users find the overall support experience?

Verloop.io users describe the support experience as helpful and responsive, particularly when they need assistance with setup, changes, or troubleshooting. Some users also note that follow-up can be slow or that time management could be better.

What features or capabilities could make Verloop.io even more useful?

More detailed reporting and smoother day-to-day chat handling are recurring ways users say Verloop.io could be improved.

Expand analytics and dashboards with more detailed, actionable metrics.
Improve chat responsiveness and notification reliability to reduce delays and missed messages.
Add more flexible agent workflows and customization, including easier response management and chat navigation.

How useful do Verloop.io users find its AI features in everyday use?

Verloop.io’s chatbot automation is useful for handling repetitive questions and helping agents focus on conversations that need human attention. Users describe the automation as time-saving, while noting that bot accuracy and the setup of more complex flows can take work.

Conversation automation: chatbots, information collection, and menu bars
Human handoff and agent handling: live chat, route to human, and role-based access
Bot setup and improvement: customization, analytics, and A/B testing

G2 reviews are authentic and verified.

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Surendran R.

Operations Manager

Mid-Market (51-1000 emp.)

11/18/2022

"Kudos to Verloop!"

4.5/5

What do you like best about Verloop.io?

Very good client support handle. Helpful user insights. Support from the Verloop team is also really good. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Could have an option to initiate chats from our end to the users Review collected by and hosted on G2.com.

Shada H.

customer service executive as a chat process.

Small-Business (50 or fewer emp.)

Originally submitted 8/4/2022

"quite good as it is not very difficult to use and helpful while handling the customers"

5/5

What do you like best about Verloop.io?

As in verloop we got the all detail of the customers in right hand side so its save my time this result I can reply to customere little soon. So something which same my time is best for me. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

As there is no such issue but i face a problem while using it get hange/lacked so there is sometime delay in response As i cam customer service agent the 1st response is very improtant to us. Review collected by and hosted on G2.com.

Zabiulla S.

Customer Support Executive.

Enterprise (> 1000 emp.)

Originally submitted 3/15/2022

"Verloop"

5/5

What do you like best about Verloop.io?

It is easy to operate and understand, It is a professional platform Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Sometimes it starts lagging when we take multiples chats at the same time Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Yes, I have already recommended some of my friends about Verloop because they work in different companies where chat processes are about to start Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

We are solving the customer queries regarding their delivery Review collected by and hosted on G2.com.

Verified User in Newspapers

Mid-Market (51-1000 emp.)

9/22/2022

"Had very good experience while using this to assist customer."

5/5

What do you like best about Verloop.io?

Easy to use and have good features. Can send attachments in love chat as well which helps us and customers to show what exact issue they are facing. They aren't sharing this. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Chat notifications don't arrive at times. Can be looked at this bug. Think verloop team is working in this, hopefully can get the solution soon. Notifying in chat. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/2/2022

"Easy to use for chats. Easy implementation of bot recipes."

3.5/5

What do you like best about Verloop.io?

The dashboard is easy to use as compared to other applications. The AHT, user's details are visible and there's no need to re-search more details when all the information is available on one screen. Active/ inactive hours are shown. Easy to send the attachments. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Verloop needs to allow the users to attach files over 50 MB. The sound notification doesn't work sometimes, plus there is a lag in the old and new Verloop V2 versions. The manual queue alignment feature needs to be removed from the 'Departments' section. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Choose as per the size of your business. Great for start-ups. If the employee strength is less (100-150) go for it. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Resolving user issues via chat. Assigning queues to specific teams. Generating master reports to track the productivity of the team. Setting concurrency of the chats as per the business requirement. Using BOT recipes when there's a planned shrinkage of maintenance at our end. Review collected by and hosted on G2.com.

Saurabh A.

Senior Manager

Mid-Market (51-1000 emp.)

Originally submitted 6/4/2022

"Good Data Analysis Tool"

5/5

What do you like best about Verloop.io?

This is the best tool to connect with Customers, Verloop Chat is giving WhatsApp platform to users for better communication & we get all data in detail on a daily basis so that we can plan & take the business output from this Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

No dislike this platform i must recommend to others Review collected by and hosted on G2.com.

Iqbaljit Singh S.

Senior Executive

Mid-Market (51-1000 emp.)

Originally submitted 3/2/2022

"Very Good"

4.5/5

What do you like best about Verloop.io?

It is very helpful and user friendly. It is also very smooth and fast. Please make it more fast that enables it to handle multiple chats at one time. It is much better than its rivals. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

There are not many things that i can talk about but one main thing is the lag while using Verloop specially when there are many chats together. Please solve the problem of the lag. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

It is a very good software and other companies should look forward to use it. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

I usually solve the problems of the users who are facing difficulty in using their account and also face difficulty in trading. Our business performance has increased drastically. Review collected by and hosted on G2.com.

Suraj N.

Support Engineer

Mid-Market (51-1000 emp.)

7/28/2022

"Seamless customer interaction experience using Verloop"

5/5

What do you like best about Verloop.io?

User friendly environment, easy navigation, attachment function, dashboard Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Notification tone is very low, there should be high notification sound Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation

Small-Business (50 or fewer emp.)

1/3/2023

"More than wonderful experience"

5/5

What do you like best about Verloop.io?

Ease of dealing and clarity of procedures Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Invokes some arrangement in the bot, Invokes some arrangement in the bot, Review collected by and hosted on G2.com.

Anthony D.

CUSTOMER SERVICE

Small-Business (50 or fewer emp.)

Originally submitted 2/7/2022

"Easy smooth and accessible."

5/5

What do you like best about Verloop.io?

The Display of the chats that show up in the right format, specially the features where it assigns the chats to the respected agents who are working for the day. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

At times there is a lag in the alert feature, which causes an agent to lose the time to connect to the customer. it is an occurrence that happens once a day, every day. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

THE FEEDBACK FEATURE NEEDS TO BE DIFFERENT COLOURED EVEN BEFORE ONE HITS THE FEEDBACK, AS THIS CAN GUIDE A CUSTOMER TOWARDS A POSITIVE FEEDBACK MARKER Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

solving problems with regards to the customer's query for Purplle.com has become easy and systematized. The benefits are fast and rapid answers to every customer. Review collected by and hosted on G2.com.