--- title: Verloop.io Reviews meta_title: 'Verloop.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 230 reviews by the users' company size, role or industry to find out how Verloop.io works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 230 scale: '5' date_modified: '2026-07-13' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Verloop.io Reviews **Vendor:** Verloop **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 230 ## About Verloop.io Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step. ## Verloop.io Pros & Cons **What users like:** - Users find Verloop.io very **easy to use** , appreciating its simplicity in report extraction and overall functionality. (8 reviews) - Users rave about the **excellent customer support** provided by Verloop.io, enhancing their overall experience significantly. (3 reviews) - Users appreciate the **helpfulness** of Verloop.io for enabling effective customer support through user-friendly chat features. (3 reviews) - Users appreciate the **extensive automation capabilities** of Verloop.io, which simplify report extraction and performance tracking. (2 reviews) - Users value the **user-friendly chat features** of Verloop.io, enhancing customer handling efficiency for startups. (2 reviews) - Features (2 reviews) - Integration Capabilities (2 reviews) - Integrations (2 reviews) - Reporting (2 reviews) - AI Efficiency (1 reviews) **What users dislike:** - Users experience **bug issues** that cause lag and affect the dashboard view, particularly on weak Wi-Fi. (2 reviews) - Users experience **slow performance** with Verloop.io, facing lag and delays, especially on weak Wi-Fi connections. (2 reviews) - Users experience **bugs and lag** during usage, especially when on weak WiFi, impacting overall performance. (1 reviews) - Users experience frequent **call quality issues** with Verloop.io, including lag and bugs due to weak WiFi connections. (1 reviews) - Users experience **lag during chats** , causing delays in response time that hinder communication efficiency. (1 reviews) - Users experience **chat management issues** including slow dashboards and problems with session handling and page refreshing. (1 reviews) - Connectivity Issues (1 reviews) - Users report **dashboard issues** such as slow performance, login errors, and bugs affecting the overall experience. (1 reviews) - Data Inaccuracy (1 reviews) - Delayed Response (1 reviews) ## Verloop.io Reviews ### 1. Great Chatbot experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Verloop.io?** The understanding of the business requirements and the process mapping were good **What do you dislike about Verloop.io?** Response times could be improved. It took us a long time to kick off after signing up. **What problems is Verloop.io solving and how is that benefiting you?** Trying to provide visitors to our web-site an interactive self-service BOT. Now visitors arriving on our site and looking for any specific information is served 24/7 with an automated BOT ### 2. My coach **Rating:** 5.0/5.0 stars **Reviewed by:** Pavani M. | Woking In decathlon in CRM department, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Verloop.io?** This is the first time I'm using this with good experience and. Good product knowledge I'm very. Happie to work with user happiness team **What do you dislike about Verloop.io?** I like everything this very good experience **What problems is Verloop.io solving and how is that benefiting you?** Good timing and managing every second ### 3. Chatbot and much much more **Rating:** 5.0/5.0 stars **Reviewed by:** Larry W. | President, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Verloop.io?** The team verloop live chat with the chatbot is one of the most powerful features It has helped us to take our support to next level **What do you dislike about Verloop.io?** Need a more modern look and feel also needs more 3 rd party integrations **Recommendations to others considering Verloop.io:** This Is a powerful enterprise-level software at a very fair monthly subscription price the cost is one of the best in class and with all the include bells and whistles and great features its a no brainer to make this minimal monthly cost will pay for itself 100x **What problems is Verloop.io solving and how is that benefiting you?** Customer support on steroids we can reach them and fix problems before they become fires ### 4. it is very convinient to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Verloop.io?** the overall interface is best to help the customers **What do you dislike about Verloop.io?** it laggs sometimes however it gets back very fast **Recommendations to others considering Verloop.io:** Its very convincing platmorm easy to chat and check details of customer. Woluld love to see more feature on platform like agent breaks bifurcation. **What problems is Verloop.io solving and how is that benefiting you?** Customer queries ### 5. Verloop is one of the best chat support app **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Verloop.io?** Verloop is a very stable and good app for chat support, it has a good feature **What do you dislike about Verloop.io?** would be good if we have features like function-wise concurrency, break managing features for agents where they can see how much time they have taken for certain breaks. **Recommendations to others considering Verloop.io:** Verloop is a good application for support **What problems is Verloop.io solving and how is that benefiting you?** User issues are getting solved instantly over the chat support and the benefits is users are giving the rating for our chat experience and many more ### 6. Easy way to communicate with customer **Rating:** 5.0/5.0 stars **Reviewed by:** Niketha P. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Verloop.io?** It very easy for the customers to send images of the issues that they are facing with our services. And it becomes very easier to assist them directly in regards to the issues that they are facing on a live platform. It a very easy way of chatting with customers and solve their concerns. There are times when we are not able to solve the customer's concern in a short period of time and we need to check with the team to understand what best can be provided to customers in those cases we can put them on ''waiting on me'' or ''waiting on user'' and later continue on the same chat and give them a better resolution. And giving them a better resolution leads in getting a good rating from them. **What do you dislike about Verloop.io?** Currently, there is nothing that I don't like about verloop , however, sometimes the green circle turns yellow if there is not much chat flow due to which the status gets updated as inactive. Also there are times when it takes a little more time to load the older messages. It ask us to click on load more instead it should directly get refreshed so that we don't have to click on load **Recommendations to others considering Verloop.io:** Its a very good product to solve customer's problems on a live medium over the chat in the simplest way. **What problems is Verloop.io solving and how is that benefiting you?** With verloop we chat with customers and it becomes very much easier to communicate with customers and solving their concerns on a live medium rather than waiting for a revert on email. ### 7. Really appreciate the conveniences and it saves time. Very handy over phone **Rating:** 5.0/5.0 stars **Reviewed by:** Wafi Z. | S, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2021 **What do you like best about Verloop.io?** The options where you can turnoff getting quiries and the verloop app **What do you dislike about Verloop.io?** The interface can be better. The application is very slow and creates hassle to answer. It'll be better if it's in dark mode. **Recommendations to others considering Verloop.io:** Very handy, easy to use and answer customer quiries through mobile application app makes it even easier to use **What problems is Verloop.io solving and how is that benefiting you?** Solving customer quiries and the benifit is it is very convenient and can use it anywhere thoroug the mobile app and time saving ### 8. The platform is designed in a very simple way that attracts users. Easy to understand as well :) **Rating:** 5.0/5.0 stars **Reviewed by:** Lavika P. | Sport leader, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2021 **What do you like best about Verloop.io?** I love the sound it makes everytime I get a new chat. It's like this pop up notification that adheres to our listening capabilities as well which I really liked. I could be on another platform and hear the noise and come back instantly. **What do you dislike about Verloop.io?** I wish there was a way to compare my stats with other users as well. Right now, I believe I can only view my performance but I'd like to be able to compare with other people as well. **What problems is Verloop.io solving and how is that benefiting you?** I'm part of the Decathlon User Happiness team. We try to answer the user's queries through verloop. I feel like the platform is very suitable for our purpose and has benefitted both us whose main goal is to satisfy our users and our users who come looking for information from their homes. ### 9. verloop is very amazing it is fun to use it while working **Rating:** 5.0/5.0 stars **Reviewed by:** Bharti K. | Customer service executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Verloop.io?** Overall chatting experience is better than any other application **What do you dislike about Verloop.io?** it lagg sometimes and it is difficult to use with while toggling in the windows **What problems is Verloop.io solving and how is that benefiting you?** customer query and escalation ### 10. Verloop is the User friendly application and it is easy to access. **Rating:** 5.0/5.0 stars **Reviewed by:** Prachi J. | Customer service executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2021 **What do you like best about Verloop.io?** the best thing i like in verloop is It is having customer details handy in it and easily traceable , it is helpful in find our own every days data and can also we can find our month data too. Even if i directly close the page then to i do not have to reloging again and start the whole login procedure, the page gets opened directly were it was closed . and none of the data is getting vanished in this senario this is the best thing which i like because it usually happens with me whenever i'm in hurry to move from one slide to another. i have also suggested this verloop application to my friends were it will be easier for them to take chats . **What do you dislike about Verloop.io?** There is no smiley options in it , so can add that feature in this. and there is no other dislikes in verloop.io **Recommendations to others considering Verloop.io:** I would strongly recommend verloop.io to my friends, collogues, and tell them too to suggest this application in your organizations as well, as it is of great benefit to deal with th customers on regular basis. **What problems is Verloop.io solving and how is that benefiting you?** we use this server to engage with the customer and for their services, and the best options like waiting on me , waiting on customer option were we do not have to worry even if it is taking long time on call the chant still remains and it is not getting cancelled through the system. ### 11. After changing my access type the verloop is has become extremely slow . **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Verloop.io?** Canned sign and the easy to use attribute. **What do you dislike about Verloop.io?** App of verloop sometimes don't work, you should work on it. **What problems is Verloop.io solving and how is that benefiting you?** Product Information and problems. ### 12. All good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2021 **What do you like best about Verloop.io?** Tags are decent, and the interactions help to speak to customers. Happy since we use it daily. Will social media be something Verloop will work on in the future? **What do you dislike about Verloop.io?** The interface could be better, but the existing one is pretty good. The latest update to the interface is much better than it looked. So far, so good, and hoping for improvements. **What problems is Verloop.io solving and how is that benefiting you?** Cx interactions on WA are what we use it for and it has really helped to streamline communication and it helps a lot. We are enjoying it's services and it helps. ### 13. Verloop.io was a real surprise. **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio R. | W, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Verloop.io?** After weeks spent figuring out how to program a chatbot for my website, I discovered Verloop.io which allows you to create your own awesome chatbot without having to write a single line of code. Verloop.io is a really simple platform to use. If you already have in mind how your chatbot should work, you can build one in 24 hours and without coding. Just add a dozen lines of code dictated by the platform, in the body of the page where you want to run your chatbot. The online support people are very nice and reply by email in a short time. **What do you dislike about Verloop.io?** For the moment I have only discovered a small bug in the platform that I have already reported to support. **Recommendations to others considering Verloop.io:** If you do it yourself the service is free. Verloop.io makes money with customizations. Before creating and activating your account, I suggest that you carefully read the online guide of the platform. **What problems is Verloop.io solving and how is that benefiting you?** I am a small website developer and I have found that many non-expert users have a hard time searching an information they need in a website. A chatbot guides them to find the information they are looking for in a very short time. ### 14. Very easy access, contains every information which we need. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Verloop.io?** Very easy to use and to check the information, accurate **What do you dislike about Verloop.io?** Nothing is there to dislike verloop, satisfied. **Recommendations to others considering Verloop.io:** No recommendations it is perfect **What problems is Verloop.io solving and how is that benefiting you?** We are solving customers problem through verloop ### 15. I love using verloop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Verloop.io?** it is most easy to operate the assist the customer. We love it to use it. **What do you dislike about Verloop.io?** Lagging sometimes, and it hangs when you are taking multiples at a time. **What problems is Verloop.io solving and how is that benefiting you?** Customer query it is much easy to interact with the customer and help us to solving there queries. ### 16. Its a good software and easy to use, certainly we would recommend it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Verloop.io?** Simplicity, chatbot included, reports as expected. **What do you dislike about Verloop.io?** Not yet. We will review it further and will get back to you. **What problems is Verloop.io solving and how is that benefiting you?** Computer technical, virus-related, Quick Heal software issues will be tackled. ### 17. It is awesome, I am using it since 3 monts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Verloop.io?** The response time, navigation from the tabs. Easy to communicate and keep track of the previous conversation. The interface is also good. Just loved it. it gets very easy to reply to someone without any hassle and I will refer this to others also. **What do you dislike about Verloop.io?** There is nothing that I The response time, navigation from the tabs. Easy to communicate and keep track of the previous conversation. The interface is also good. Just loved it. it gets very easy to reply to someone without any hassle and I will refer this to others also mention here, it is very awesome. there are no downsides I feel. **Recommendations to others considering Verloop.io:** This a very convenient portal to auto-response. The response time, navigation from the tabs. Easy to communicate and keep track of the previous conversation. The interface is also good. Just loved it. it gets very easy to reply to someone without any hassle and I will refer this to others also. There is nothing that I The response time, navigation from the tabs. Easy to communicate and keep track of the previous conversation. The interface is also good. Just loved it. it gets very easy to reply to someone without any hassle and I will refer this to others alsocan mention here, it is very awesome. there are no downsides I feel. **What problems is Verloop.io solving and how is that benefiting you?** I am getting queries related to the order delivery and it helps to reply on time ### 18. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Verloop.io?** Its so easy to locate old chats and do live chats **What do you dislike about Verloop.io?** Nothing as of now, its very smooth and helpful **Recommendations to others considering Verloop.io:** Its very easy to setup and work **What problems is Verloop.io solving and how is that benefiting you?** Its work related, so easy and user friendly ### 19. It's on of the best app it really help me **Rating:** 5.0/5.0 stars **Reviewed by:** Manmeet Singh M. | subject matter expert, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Verloop.io?** Easy to operate and its most convenient to use **What do you dislike about Verloop.io?** I like each and every think nothing is there to be dislike **Recommendations to others considering Verloop.io:** For now none **What problems is Verloop.io solving and how is that benefiting you?** Customer relates problems and all the query resolutions ### 20. Verloop is really good ai software, made our work easy and convenient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Verloop.io?** The interface is soo user-friendly, therefore making our work more suitable and effective. \ **What do you dislike about Verloop.io?** Ah, uploading the data is a bit difficult could be much more straightforward. **What problems is Verloop.io solving and how is that benefiting you?** We are boosting our sales via verloop. ### 21. The Go-to Chat software for startups **Rating:** 5.0/5.0 stars **Reviewed by:** Kaustubh T. | Support specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Verloop.io?** Easy to use for support agents, managers & admins; feature-rich interface. **What do you dislike about Verloop.io?** Notification sounds for incoming chats should be customizable. **What problems is Verloop.io solving and how is that benefiting you?** Providing live chat support to end-users. ### 22. Easy to use platform with lots of potential to be developed into something even better. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Verloop.io?** Canned responses, agent tracking options, smart plugins. **What do you dislike about Verloop.io?** can add customization options for notifications. **What problems is Verloop.io solving and how is that benefiting you?** Good chatbot to help solve user queries. ### 23. nice ui **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Verloop.io?** it has nice feature to trace user char history **What do you dislike about Verloop.io?** in verloop the user experience design is not up to the mark **What problems is Verloop.io solving and how is that benefiting you?** we handle customer question and give resolution quickly ### 24. Its very good and user friendly application , And cx use to do multiple task at 1 time **Rating:** 5.0/5.0 stars **Reviewed by:** Obaid A. | Subject Matter Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2021 **What do you like best about Verloop.io?** Multiple chat window at the same time , No delay, Complete report. It help us to communicate with customers without any disturbance , and easy to handle , user friendly **What do you dislike about Verloop.io?** Minor technical glitches , and popup tone. percentage calculation. Minor delay in receving chats due to tech issue **Recommendations to others considering Verloop.io:** Yes will surely do that , because it is user friendly and helpful application **What problems is Verloop.io solving and how is that benefiting you?** Customer service, via chat can easily download and share images also with customers, Can give resolution on real time basis. ### 25. Platform is very user friendly and customer support is good. Overall good platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2021 **What do you like best about Verloop.io?** customer support is good and platform is not confusing **What do you dislike about Verloop.io?** Frequent issues with dashboard not getting updated or anyother issue but get's fixed quickly **What problems is Verloop.io solving and how is that benefiting you?** Great agent friendly features ### 26. Business Enhancement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Verloop.io?** User-friendly interface for clients and agents **What do you dislike about Verloop.io?** Still in the testing period, but will keep posted if any. **What problems is Verloop.io solving and how is that benefiting you?** Easy layout for the clients to enquire about the service. ### 27. Very user friendly interface. **Rating:** 4.5/5.0 stars **Reviewed by:** Leslie J. | Training and Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Verloop.io?** Tag and smart plug feature, very discriptive dashboard **What do you dislike about Verloop.io?** No basic templates for time saving, basic formal chat templates will make work easy. **Recommendations to others considering Verloop.io:** Very user-friendly interface for the clients and customers. **What problems is Verloop.io solving and how is that benefiting you?** Client's queries. Very friendly user interface for clients too. ### 28. Very easy to use, great fonts makes work easy ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Verloop.io?** easy to use, Great fonts, can zoom, AMAZING **What do you dislike about Verloop.io?** can have night moods, can have mute options **What problems is Verloop.io solving and how is that benefiting you?** nothing ### 29. Verloop is a good platform for chat support, as it has lot of options to edit and change. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2021 **What do you like best about Verloop.io?** That you can edit as per your requirements. **What do you dislike about Verloop.io?** I have not found any dislikes still..... **What problems is Verloop.io solving and how is that benefiting you?** Chat support for the business, as its helps connect with the users and respond quickly. ### 30. Helpful reviews by the team to customer. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Verloop.io?** Quick response and solution oriented mindset of the person to the customer . **What do you dislike about Verloop.io?** Sometimes it takes really long time to respond . **What problems is Verloop.io solving and how is that benefiting you?** Customer service, product knowledge. ### 31. MUST if you have an Online shopping app as verloop helps the customers to have a good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph T. | Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Verloop.io?** the Chatbox enables us to answer queries that customers have on the website giving us a good conversion for purchase **What do you dislike about Verloop.io?** There is a lag in FRT on the mobile app. Works perfectly fine on laptops but need to give the same experience on the app as well. **Recommendations to others considering Verloop.io:** MUST if you have an online shopping app to achieve max conversion on product purchase **What problems is Verloop.io solving and how is that benefiting you?** We are solving customer queries on our online shopping app ### 32. very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Verloop.io?** I like to do sports, read books, take a walk. **What do you dislike about Verloop.io?** I don't like lies, I don't like being sleep deprived either. **Recommendations to others considering Verloop.io:** The best feature is that it is simple and useful, I recommend it to everyone **What problems is Verloop.io solving and how is that benefiting you?** weekly and monthly scoring, accessing previous interviews immediately. ### 33. Simple and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2021 **What do you like best about Verloop.io?** What I like most is how simple it is to use, I've only given my colleagues a 30-minute Training session on the program, and they understood the program immediately. I like how fast we receive feedback when we report any errors, and it's only getting better as time goes on. **What do you dislike about Verloop.io?** I have no dislikes for Verloop; it will most likely be in the next update to delete messages. **What problems is Verloop.io solving and how is that benefiting you?** We use it to communicate over WhatsApp to our clients, and they love it. ### 34. a very good platform **Rating:** 5.0/5.0 stars **Reviewed by:** ARJUN S. | sports leader football, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Verloop.io?** a platform where i can help the user and a platform where i can get every information related to the prducts. **What do you dislike about Verloop.io?** i dont dislike anything actually because verloop hepled us to connect to the users and solve the query **Recommendations to others considering Verloop.io:** use this platform as its very easy and very handy to handle **What problems is Verloop.io solving and how is that benefiting you?** Connecting to users , solving the queries , getting csat, getting to know how we are performing ### 35. Best System for Business Chat bot **Rating:** 5.0/5.0 stars **Reviewed by:** Nikita S. | Academic Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Verloop.io?** Can easily transfer the chat. Easy to use and flexible. **What do you dislike about Verloop.io?** Sometimes chat reflects micro seconds late. **What problems is Verloop.io solving and how is that benefiting you?** We are in edtech and we solve students queries. ### 36. VERLOOP REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Vipin R. | O, Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Verloop.io?** User Interface, Shortcut commands, Easy to navigate through options **What do you dislike about Verloop.io?** Nothing as such. The software has been amazing. **What problems is Verloop.io solving and how is that benefiting you?** Customer queries related to products are answered. ### 37. New age AI, taking the CX to the next level. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2021 **What do you like best about Verloop.io?** The user interface is amicable and easy to use **What do you dislike about Verloop.io?** Nothing that I can think of anything right now **What problems is Verloop.io solving and how is that benefiting you?** With the help of Verloop, I can use your chatbots which will help me enhance my customer experience. ### 38. Chat Easily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2021 **What do you like best about Verloop.io?** Receiving the chats and the way we close the chat. **What do you dislike about Verloop.io?** Some times it hangs, and takes long time to send the reply **What problems is Verloop.io solving and how is that benefiting you?** I'm solving the problems of customers and it benifits me to take quick decisions. ### 39. User Friendly UI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Verloop.io?** We are able to monitor all customer responses including customer's satisfaction **What do you dislike about Verloop.io?** All Good - No problem. Since its user is friendly, no problem workwise. However, sometimes technical glitch **Recommendations to others considering Verloop.io:** Yes, I would recommend it to others **What problems is Verloop.io solving and how is that benefiting you?** The verloop gets hunged when the customer's flow is high. ### 40. Best experience with Verloop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Verloop.io?** The chat window and the customer's details popping on the same screen becomes easy. **What do you dislike about Verloop.io?** Nothing I could think of that sort. The dashboard can be detailed **Recommendations to others considering Verloop.io:** Best to use **What problems is Verloop.io solving and how is that benefiting you?** Providing chat support to multiple customers at a time ### 41. all good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Verloop.io?** easy to use and get the infomration which i want **What do you dislike about Verloop.io?** all good , just waiting for responding sometimes **What problems is Verloop.io solving and how is that benefiting you?** nothing all is good ### 42. its simple and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Tarif J. | CSA, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Verloop.io?** the way it is made and how easy it is to understand to operate the system **What do you dislike about Verloop.io?** sometimes I face lag issues, even though I'm using wifi think that could be worked upon **What problems is Verloop.io solving and how is that benefiting you?** its all related to customer care and the benefits are that I'm able to check the records and have data at my fingertips ### 43. Its very eassy to understand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Verloop.io?** Details get pop up on the side of the chat that makes data available on a second **What do you dislike about Verloop.io?** Nothing as such beacuse whatever is required i get it in a second **Recommendations to others considering Verloop.io:** As per my experience details pop up in a second and the language is very easy to understand and whenever you want to track your performance in a second you avail it that is the best part of it **What problems is Verloop.io solving and how is that benefiting you?** Usually, we resolve customer queries on chat who have purchased a product from purplle.com ### 44. Amazing Experiance. **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal S. | Sport Leader, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Verloop.io?** The auto-filled messages are beneficial, which saves time and gives a reply which is apt. **What do you dislike about Verloop.io?** Experienced glitch at times which brings variations in the dashboard. **What problems is Verloop.io solving and how is that benefiting you?** We are helping customers solve their queries related to our products. A quick and immediate solution is given rather than waiting for days by writing emails. ### 45. My experience has been great with the product. Been using it since last year never faced any issue. **Rating:** 5.0/5.0 stars **Reviewed by:** Hassan S. | Sports Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about Verloop.io?** I like that the interface is easy to use and doesn't have a lot of clutter. I like the feature where I can exactly know which teammate is online at the moment, and the chat is transferrable to the specific teammate. Also, this happens with the click of a button. On the upper hand, I never faced any technical issues while using the product. **What do you dislike about Verloop.io?** I have been using the product for a year. No dislikes yet. **Recommendations to others considering Verloop.io:** Go for it; this is the BEST! **What problems is Verloop.io solving and how is that benefiting you?** I am Helping our users to get the guidance required for the selection of sports equipment. ### 46. Very convenient and easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Shreya G. | Sports leader- Walking, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Verloop.io?** Smooth software . I didn't experience any lag or hang while using the software. **What do you dislike about Verloop.io?** The front-end is very simple ,when there are no chats for longer duration it gets boring . **What problems is Verloop.io solving and how is that benefiting you?** Solving customer queries in various topics . Easy to connect with users nearby . ### 47. Verloop is a great platform to solve customer queries. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Verloop.io?** We have multiple options to transfer the chat to the concerned department, which is a good feature. **What do you dislike about Verloop.io?** Sometimes if we are offline, we still get the chats. **What problems is Verloop.io solving and how is that benefiting you?** Customer queries. The benefit is we can reply to the questions of the customer at the same time. ### 48. Why Verloop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Verloop.io?** It is user friendly and highly reliable! Easy to navigate. **What do you dislike about Verloop.io?** Little slow and also it would be better if we have an option to edit responses. **Recommendations to others considering Verloop.io:** Just go for it **What problems is Verloop.io solving and how is that benefiting you?** Contacting users via this platform. Being user friendly receiving good satisfactory rates from users. ### 49. Good Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Verloop.io?** Overall experience good and had a nice experience. **What do you dislike about Verloop.io?** Not faced many issues. Overall experience good and had a nice experience. **What problems is Verloop.io solving and how is that benefiting you?** Verloop helping to resolve the issue of Customer through chat. ### 50. An easy way of communicating with customers to resolve their queries at earliest **Rating:** 5.0/5.0 stars **Reviewed by:** Adhishesh V. | Sports Leader, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2021 **What do you like best about Verloop.io?** The User Interface & User Experience is very rich **What do you dislike about Verloop.io?** Nothing as of such. Navigation has been easy through verloop. **What problems is Verloop.io solving and how is that benefiting you?** Reduction of communication gap with customers, one portal to sort it all. ## Verloop.io Discussions - [Why can't we use verloop in mobile?](https://www.g2.com/discussions/why-can-t-we-use-verloop-in-mobile) - 2 comments, 1 upvote - [Nothing](https://www.g2.com/discussions/nothing-82c4f643-c147-4c58-b140-57b2fa558ca2) - 1 comment, 1 upvote - [Can I use this for small business as well](https://www.g2.com/discussions/51513-can-i-use-this-for-small-business-as-well) - 2 comments, 1 upvote - [First response rate](https://www.g2.com/discussions/51505-first-response-rate) - 1 comment, 1 upvote - [I would like to know if it is possible to import FAQs on certain topics?](https://www.g2.com/discussions/40402-i-would-like-to-know-if-it-is-possible-to-import-faqs-on-certain-topics) - 1 comment, 1 upvote - [View Verloop.io pricing details and edition comparison](https://www.g2.com/products/verloop-io/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+18%3A02%3A53+-0500&secure%5Bsession_id%5D=82aba7fd-9e82-458a-b8cd-9eeaabf9dccc&secure%5Btoken%5D=ab2f6d673ef21c069e5ebe66b8316e95d3e2bffac26d45e2297113451775e752&format=llm_user) ## Verloop.io Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization ## Top Verloop.io Alternatives - [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) - 4.4/5.0 (100 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (468 reviews)