Top 10 Verint Speech and Text Analytics Alternatives & Competitors

Top 10 Alternatives to Verint Speech and Text Analytics Recently Reviewed By G2 Community

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CallMiner Eureka
By CallMiner
4.5/5
(223)
Product Description
CallMiner Eureka is an end-to-end CX automation platform, combining AI-powered conversation intelligence with advanced automation and agent augmentation to improve customer experience and reduce operational costs
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Reviewers say compared to Verint Speech and Text Analytics, CallMiner Eureka is:
Slower to reach roi
Better at support
Easier to do business with
Categories in common with Verint Speech and Text Analytics:
Speech Analytics
Conversation Intelligence

NiCE CXone Mpower
By NiCE
4.3/5
(1,728)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Verint Speech and Text Analytics, NiCE CXone Mpower is:
Slower to reach roi
Better at meeting requirements
More usable
Categories in common with Verint Speech and Text Analytics:
Speech Analytics

Genesys Cloud CX
By Genesys
4.4/5
(1,524)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Verint Speech and Text Analytics, Genesys Cloud CX is:
Slower to reach roi
Easier to admin
More usable
Categories in common with Verint Speech and Text Analytics:
Speech Analytics
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Talkdesk
By Talkdesk
4.4/5
(2,498)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Verint Speech and Text Analytics, Talkdesk is:
Slower to reach roi
Easier to admin
Easier to set up
Categories in common with Verint Speech and Text Analytics:
Speech Analytics

CTM (formerly CallTrackingMetrics)
By CTM
4.5/5
(760)
Product Description
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
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Reviewers say compared to Verint Speech and Text Analytics, CTM (formerly CallTrackingMetrics) is:
Better at support
Better at meeting requirements
Easier to admin
Categories in common with Verint Speech and Text Analytics:
Speech Analytics
Conversation Intelligence

Convin.ai
By Convin
4.7/5
(548)
Product Description
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.
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Reviewers say compared to Verint Speech and Text Analytics, Convin.ai is:
Better at support
Easier to admin
Easier to set up
Categories in common with Verint Speech and Text Analytics:
Speech Analytics
Conversation Intelligence

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(595)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Verint Speech and Text Analytics, Five9 Intelligent Cloud Contact Center Platform is:
Better at support
Categories in common with Verint Speech and Text Analytics:
Speech Analytics

Balto
By Balto
4.8/5
(575)
Product Description
Balto connects contact center agents with AI to enable better conversations that deliver results.
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Reviewers say compared to Verint Speech and Text Analytics, Balto is:
Slower to reach roi
Better at support
Easier to set up
Categories in common with Verint Speech and Text Analytics:
Speech Analytics
Conversation Intelligence

CloudTalk
By CloudTalk
4.4/5
(1,734)
Product Description
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
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Reviewers say compared to Verint Speech and Text Analytics, CloudTalk is:
Easier to admin
Easier to set up
More usable
Categories in common with Verint Speech and Text Analytics:
Speech Analytics

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G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
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