Which customer success tools make the biggest difference in your day to day work?

Hello! I'm wondering which customer success tools impact your daily work the most. I work on a small CS team and am considering investing in a new customer success tool. Which tools have stood out to you? I asked my team, and they suggested Totango and ClientSuccess. I did some basic research on G2 but also wanted to engage the community to see what other options are out there.

Totango: Totango is a customer success platform designed to help businesses monitor and drive customer engagement and retention. It offers a modular approach, allowing companies to start with essential features and scale up as needed. Totango integrates with various CRM systems, providing a unified view of customer data. Its real-time analytics and automation capabilities facilitate proactive engagement, improving customer satisfaction and retention.​

ClientSuccess: ClientSuccess is a customer success management platform focused on fostering strong client relationships and reducing churn. It offers an intuitive interface and integrates seamlessly with existing CRM systems, providing a comprehensive view of customer interactions.​ It provides clear insights into customer health and engagement, enables businesses to address issues proactively, and enhances overall customer satisfaction.​

I'm eager to hear your thoughts. I've heard of Totango before, but not ClientSuccess. Let me know in the comments below!