TeamViewer Features
Operating System (3)
Multi-Systems Support
Supports differing operating systems and mobile devices This feature was mentioned in 31 TeamViewer reviews.
Apple Support
Supports Apple devices 29 reviewers of TeamViewer have provided feedback on this feature.
Android Support
Support Android devices 31 reviewers of TeamViewer have provided feedback on this feature.
Management (17)
Applicatons Management
Centrally manages, configures, and oversees applications on employees' mobile devices 30 reviewers of TeamViewer have provided feedback on this feature.
Applications Consolidation
Based on 30 TeamViewer reviews. Separates work apps and data from personal apps and data
Whitelist
Implements whitelist policy to easily and securely deploy recommended or required applications This feature was mentioned in 28 TeamViewer reviews.
Blacklist
As reported in 28 TeamViewer reviews. Implements blacklist policy to block unwanted or suspicious applications
Usage Information
Offers visibility into employee mobile device activity 30 reviewers of TeamViewer have provided feedback on this feature.
Device Enrollment
Registers employee-owned or company-distributed devices for IT access.
Device Configuration
Configures devices to seamlessly work with business-required applications, WiFi, VPN, etc.
Device Compliance
Ensures that employee devices are compliant with business regulations and requirements.
Usage Information
Offers visibility into employee device activity.
Data Separation
Separates personal data on devices from business-specific data.
Performance Baseline
Based on 16 TeamViewer reviews. Sets a standard performance baseline by which to compare live network activity.
Data Visualization
Charts or graphs live and historical network performance for quick status checking and analysis. 16 reviewers of TeamViewer have provided feedback on this feature.
Path Analysis
Gives insights into which specific network paths are performing suboptimally. 17 reviewers of TeamViewer have provided feedback on this feature.
Central Dashboard
Provide immediate insights, information, and updates on IT assets from a central dashboard. 26 reviewers of TeamViewer have provided feedback on this feature.
Asset Policy Management
As reported in 26 TeamViewer reviews. Design and implement custom or pre-built policies for asset management, onboarding, and maintenance.
Risk Management
As reported in 21 TeamViewer reviews. Implement risk management policies, and push policy updates to various assets across a business network.
Integrations
Based on 23 TeamViewer reviews. Integrate with other software solutions, such as spend management and software asset management.
Security (17)
Remote Wipe
Based on 29 TeamViewer reviews. Enable the remote locking down and encryption of employee mobile devices
Security
Based on 31 TeamViewer reviews. Protects employee, company, and data from potential vulnerabilities or malware
Endpoint Protection
Based on 17 TeamViewer reviews. Allows the IT team to oversee all possible endpoints in a single source of reference.
Patch Management
Automates the updating of security measures on enterprise devices. This feature was mentioned in 15 TeamViewer reviews.
Disaster Recovery
Provides cloud backup or disaster recovery solution to protect enterprise data and applications. This feature was mentioned in 15 TeamViewer reviews.
Service Management
Based on 15 TeamViewer reviews. Utilizes data to proactively identify and prioritize IT issues.
Workflow Management
Creates new or streamlines existing workflows to better handle IT support tickets and service. 15 reviewers of TeamViewer have provided feedback on this feature.
Remote Wipe
Based on 1193 TeamViewer reviews. Enable the remote locking down and encryption of employee devices
Device Management
Unifies endpoint management of employee devices This feature was mentioned in 1339 TeamViewer reviews.
Device Enrollment
Registers employee-owned or company-distributed devices for IT access 1282 reviewers of TeamViewer have provided feedback on this feature.
Reporting and Alerts
Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more.
Endpoint Protection
Protects employee, company, and data from potential vulnerabilities or malware.
Remote Wiping
Remotely clears all data from compromised devices.
Data Encryption
Implements encryption standards to secure data both in transit and at rest. This feature was mentioned in 463 TeamViewer reviews.
Compliance
Provides compliance to multiple industry standards like HIPAA and GDPR. 468 reviewers of TeamViewer have provided feedback on this feature.
Data Security
Provides high-level security during co-browsing sessions This feature was mentioned in 21 TeamViewer reviews.
Data Masking
As reported in 19 TeamViewer reviews. Provides secured masking on sensitive data (i.e. account numbers or passwords)
Platform - Mobile Device Management (MDM) (1)
Regulation Compliant
As reported in 29 TeamViewer reviews. Ensures that employees mobile devices are compliant with business regulations and requirements
Analysis (1)
Threat Detection
Collects and curates data insight about the performance and health of a company's system. This feature was mentioned in 18 TeamViewer reviews.
Platform (9)
Unified Communications Platform
As reported in 19 TeamViewer reviews. Facilitates communication between users and administrators.
Remote Access
Allows end users to remotely access to company's IT database. 17 reviewers of TeamViewer have provided feedback on this feature.
ITIL Policy Compliance
Helps organizations establish, implement, and adhere to ITIL regulation. 17 reviewers of TeamViewer have provided feedback on this feature.
Asset Tracking
Based on 17 TeamViewer reviews. Tracks IT assets and financial data.
IT Knowledge Management
Integrates all IT service support functions for consistency and accuracy. 17 reviewers of TeamViewer have provided feedback on this feature.
Cross-Platform Access
Allows remote usage and access across a range of operating systems and device types 1407 reviewers of TeamViewer have provided feedback on this feature.
Mobile Device Access
As reported in 1366 TeamViewer reviews. Allows remote desktop administrators access to connected mobile devices
Applications Management
Based on 1331 TeamViewer reviews. Centrally manages, configures, and oversees applications on employee devices
Remote Device Control
Based on 1494 TeamViewer reviews. Allows administators to take control of a connected endpoint device
Administration (16)
Usage Information
As reported in 1394 TeamViewer reviews. Offers visibility into employee device activity
Integrations
As reported in 1305 TeamViewer reviews. Allows for integration of support, chat, diagnostic or other IT management tools
Diagnostics
Provides administrators with performance information to 1301 reviewers of TeamViewer have provided feedback on this feature.
Session Recording
As reported in 1282 TeamViewer reviews. Provides the ability to record remote access and support sessions
Session Transfer
As reported in 1319 TeamViewer reviews. Allows remote access and support sessions to be transferred between users
Unattended Access
Allows administrators access to devices, regardless of end-user's presence 1392 reviewers of TeamViewer have provided feedback on this feature.
File Sharing
Allows remote users to share files with other remote users 1459 reviewers of TeamViewer have provided feedback on this feature.
Screen Sharing
Provides screen sharing options to allow access to view or control real-time activities. This feature was mentioned in 548 TeamViewer reviews.
File Sharing
Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. 540 reviewers of TeamViewer have provided feedback on this feature.
Session Recording
As reported in 490 TeamViewer reviews. Provides the ability to record remote access and support sessions.
Unattended Remote Access
Provides remote access to computers at any time, without an end-user present. This feature was mentioned in 516 TeamViewer reviews.
Multi - Session Handling
As reported in 501 TeamViewer reviews. Provides multiple technician support simultaneously.
Multi-Monitor Support
Allows users to switch between multiple end users’ monitors with a single click. 508 reviewers of TeamViewer have provided feedback on this feature.
Access Control
As reported in 22 TeamViewer reviews. Provides permssion for access control of user's web browser
Web Page Navigation
As reported in 21 TeamViewer reviews. Allows agents to navigate through web pages by swapping or shifting pages on user's behalf
Real Time Assistance
Provides real time assitance across web and mobile 22 reviewers of TeamViewer have provided feedback on this feature.
Inventory Management - Remote Monitoring & Management (RMM) (3)
Device Management
As reported in 50 TeamViewer reviews. Unifies endpoint management of employee devices
Asset Management
Maintains detailed records of network assets and their activity; detects new assets accessing the network
ITIL Policy Compliance
Supports implementation and adherence to ITIL processes and regulations
Monitoring and Management (5)
Remote Monitoring
Based on 49 TeamViewer reviews. Monitor IT asset activity remotely from an administrator terminal.
Asset Tracking
Tracks IT assets and financial data. 49 reviewers of TeamViewer have provided feedback on this feature.
Application Deployment
As reported in 50 TeamViewer reviews. Releases applications for access on desktop or mobile devices.
Patch Management
Automates the updating of security measures on enterprise devices. This feature was mentioned in 50 TeamViewer reviews.
Asset Tracking
Tracks IT assets including financial and lifecycle data.
IT Operations & Workflow - Remote Monitoring & Management (RMM) (1)
Workflow Management
Enables creation and optimization of workflows for IT support and service delivery
Service Management (3)
Remote Access
Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network. 50 reviewers of TeamViewer have provided feedback on this feature.
Service Management (Issue Prioritization)
Analyzes operational data to proactively identify and prioritize IT issues.
Ticketing
Provides tools for creating and managing support tickets across departments
Conferencing Options (3)
Group Live Chat
Based on 797 TeamViewer reviews and verified by the G2 Product R&D team. Provides a live chat feed during a screen sharing session.
Audio Conferencing
Based on 809 TeamViewer reviews and verified by the G2 Product R&D team. Allows users to communicate via audio channels.
Video Conferencing
Based on 792 TeamViewer reviews and verified by the G2 Product R&D team. Allows users to communicate via video channels.
Presenter Tools (4)
Live Preview
Provides a live preview of what viewers are seeing in real-time. 863 reviewers of TeamViewer have provided feedback on this feature.
Notifications Blocker
Blocks notifications from other applications from appearing during a screen sharing session. 786 reviewers of TeamViewer have provided feedback on this feature.
Remote Control
Based on 935 TeamViewer reviews and verified by the G2 Product R&D team. Allows users to give audience members control of cursors or tools on the shared screen.
Switch Presenter
Based on 834 TeamViewer reviews and verified by the G2 Product R&D team. Allows presenters to relinguish presenter access to another user in a call.
Application Tools (3)
Password Protection
Based on 870 TeamViewer reviews and verified by the G2 Product R&D team. Provides password protection to screen sharing sessions.
Recording
Based on 825 TeamViewer reviews and verified by the G2 Product R&D team. Allows users to record screen sharing sessions for later review.
In-Browser Application
Based on 807 TeamViewer reviews and verified by the G2 Product R&D team. Software is available within browsers.
Scope (2)
Endpoint Inclusiveness
Manages numerous endpoint types, including mobile, desktop, IoT, and wearable.
Multi-OS Support
Supports diverse operating systems across several endpoint types.
Functionality (4)
Performance Monitoring
Continuously monitors network performance across the entire span of a network. 16 reviewers of TeamViewer have provided feedback on this feature.
Alerting
Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures. 15 reviewers of TeamViewer have provided feedback on this feature.
Improvement Suggestions
Suggests potential remedies or improvements to slowdowns, errors, or failures. 17 reviewers of TeamViewer have provided feedback on this feature.
Multi-Network Capability
Provides monitoring capabilities for multiple networks at once. 17 reviewers of TeamViewer have provided feedback on this feature.
Asset Inventory (5)
Hardware Asset Inventory
As reported in 27 TeamViewer reviews. Create an inventory of a company's hardware assets.
Software Asset Inventory
Based on 27 TeamViewer reviews. Create an inventory of a company's software assets.
Cloud Asset Inventory
Create an inventory of a company's cloud assets. 26 reviewers of TeamViewer have provided feedback on this feature.
Mobile Asset Inventory
As reported in 25 TeamViewer reviews. Create an inventory of a company's mobile assets.
Asset Discovery
Detect new assets as they enter a network and add them to asset inventory. This feature was mentioned in 27 TeamViewer reviews.
ServiceNow Apps (2)
ServiceNow Integration
As reported in 132 TeamViewer reviews. How satisfied are you with this app/integration in the ServiceNow ecosystem?
Value
As reported in 133 TeamViewer reviews. How valuable is it to be able to use this product with ServiceNow?
Maintenance (2)
Remote Reboot
As reported in 504 TeamViewer reviews. Remotely wake, restart, and install applications on sleeping devices.
Remote Printing
As reported in 470 TeamViewer reviews. Print files from remote computer onto the local printer, without having to transfer the file between computers.
Communication (4)
Text Chat
As reported in 501 TeamViewer reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.
VoIP
As reported in 446 TeamViewer reviews. Provides voice over IP calling solutions.
Video Conference Call
Provides pre-session or in-session video call options to resolve issues. This feature was mentioned in 449 TeamViewer reviews.
Screen Annotations
Based on 471 TeamViewer reviews. Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.
Device Support (3)
Mobile Device Access
Allows mobile device access to provide support or connect to your computer from anywhere. 496 reviewers of TeamViewer have provided feedback on this feature.
Multi-Platform Support
Provides support across iOS, Mac, Android, PC and other devices. This feature was mentioned in 503 TeamViewer reviews.
Cross-Platform
Based on 503 TeamViewer reviews. Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.
Performance (1)
Reporting
As reported in 475 TeamViewer reviews. Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.
Generative AI (2)
AI Text Generation
As reported in 20 TeamViewer reviews. Allows users to generate text based on a text prompt.
AI Text Generation
Based on 20 TeamViewer reviews. Allows users to generate text based on a text prompt.
Monitoring - Network Monitoring (3)
360-Degree Network Visibility
Offers full observability of all network environments, including on-premises, cloud, SD-WAN, WLAN, and edge computing.
Automated Network Discovery
Automatically detects and maps all network devices and architectures, reducing manual effort and improving visibility.
Real-Time Monitoring
Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data.
Analytics - Network Monitoring (2)
Predictive Performance Analytics
Uses AI-driven analysis of historical and real-time data to forecast network issues before they impact performance.
Packet & Flow Analysis
Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance.
Security - Network Monitoring (3)
Encrypted Data Transmission
Ensures all monitored network data is securely encrypted both in transit and at rest.
Zero Trust and Identity Management
Supports integration with Zero Trust frameworks and identity management solutions to enhance network security.
Integrated Network Security
Unifies network performance monitoring with security intelligence to identify and mitigate threats in real-time.
Network Performance - Network Monitoring (2)
Dynamic Network Optimization
Continuously analyzes and adjusts network configurations to optimize performance and reliability.
Automated Tasks Routing
Automates routine network monitoring tasks, reducing operational overhead and human error.
AI Automation - Network Monitoring (3)
Machine Learning-Based Anomaly Detection
Uses machine learning to identify network anomalies, preventing security and performance issues before they escalate.
Self-Healing Networks
Automates corrective actions for common network issues, reducing downtime and manual intervention.
Predictive Network Maintenance
Leverages AI to anticipate hardware failures, capacity issues, and performance bottlenecks before they occur.
Agentic AI - ServiceNow Store Apps (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - SAP Store (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Network Monitoring (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Mobile Device Management (MDM) (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Enterprise IT Management (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - IT Asset Management (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input This feature was mentioned in 15 TeamViewer reviews.
Multi-step Planning
Based on 15 TeamViewer reviews. Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases 15 reviewers of TeamViewer have provided feedback on this feature.
Adaptive Learning
Based on 15 TeamViewer reviews. Improves performance based on feedback and experience
Natural Language Interaction
As reported in 15 TeamViewer reviews. Engages in human-like conversation for task delegation
Proactive Assistance
Based on 15 TeamViewer reviews. Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives This feature was mentioned in 15 TeamViewer reviews.
Agentic AI - Remote Monitoring & Management (RMM) (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Unified Endpoint Management (UEM) (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Screen Sharing (1)
Decision Making
Based on 38 TeamViewer reviews. Makes informed choices based on available data and objectives
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