[ TeamViewer Reviews ](https://www.g2.com/products/teamviewer/reviews) [ TeamViewer Reviews ](https://www.g2.com/products/teamviewer/reviews) # TeamViewer Features ##### ## Operating System (3) Multi-Systems Support Supports differing operating systems and mobile devices Apple Support Supports Apple devices Android Support Support Android devices Show More ##### ## Management (17) Applicatons Management Centrally manages, configures, and oversees applications on employees' mobile devices Applications Consolidation Separates work apps and data from personal apps and data Whitelist Implements whitelist policy to easily and securely deploy recommended or required applications Blacklist Implements blacklist policy to block unwanted or suspicious applications Usage Information Offers visibility into employee mobile device activity Device Enrollment Registers employee-owned or company-distributed devices for IT access. Device Configuration Configures devices to seamlessly work with business-required applications, WiFi, VPN, etc. Device Compliance Ensures that employee devices are compliant with business regulations and requirements. Usage Information Offers visibility into employee device activity. Data Separation Separates personal data on devices from business-specific data. Performance Baseline Sets a standard performance baseline by which to compare live network activity. Data Visualization Charts or graphs live and historical network performance for quick status checking and analysis. Path Analysis Gives insights into which specific network paths are performing suboptimally. Central Dashboard Provide immediate insights, information, and updates on IT assets from a central dashboard. Asset Policy Management Design and implement custom or pre-built policies for asset management, onboarding, and maintenance. Risk Management Implement risk management policies, and push policy updates to various assets across a business network. Integrations Integrate with other software solutions, such as spend management and software asset management. Show More ##### ## Security (16) Remote Wipe Enable the remote locking down and encryption of employee mobile devices Security Protects employee, company, and data from potential vulnerabilities or malware Endpoint Protection Allows the IT team to oversee all possible endpoints in a single source of reference. Patch Management Automates the updating of security measures on enterprise devices. Disaster Recovery Provides cloud backup or disaster recovery solution to protect enterprise data and applications. Service Management Utilizes data to proactively identify and prioritize IT issues. Workflow Management Creates new or streamlines existing workflows to better handle IT support tickets and service. Remote Wipe Enable the remote locking down and encryption of employee devices Device Management Unifies endpoint management of employee devices Device Enrollment Registers employee-owned or company-distributed devices for IT access Reporting and Alerts Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more. Endpoint Protection Protects employee, company, and data from potential vulnerabilities or malware. Remote Wiping Remotely clears all data from compromised devices. Data Encryption Implements encryption standards to secure data both in transit and at rest. Compliance Provides compliance to multiple industry standards like HIPAA and GDPR. Data Security Provides high-level security during co-browsing sessions Show More ##### ## Platform - Mobile Device Management (MDM) (1) Regulation Compliant Ensures that employees mobile devices are compliant with business regulations and requirements Show More ##### ## Analysis (1) Threat Detection Collects and curates data insight about the performance and health of a company's system. Show More ##### ## Platform (9) Unified Communications Platform Facilitates communication between users and administrators. Remote Access Allows end users to remotely access to company's IT database. ITIL Policy Compliance Helps organizations establish, implement, and adhere to ITIL regulation. Asset Tracking Tracks IT assets and financial data. IT Knowledge Management Integrates all IT service support functions for consistency and accuracy. Cross-Platform Access Allows remote usage and access across a range of operating systems and device types Mobile Device Access Allows remote desktop administrators access to connected mobile devices Applications Management Centrally manages, configures, and oversees applications on employee devices Remote Device Control Allows administators to take control of a connected endpoint device Show More ##### ## Administration (14) Usage Information Offers visibility into employee device activity Integrations Allows for integration of support, chat, diagnostic or other IT management tools Diagnostics Provides administrators with performance information to Session Recording Provides the ability to record remote access and support sessions Session Transfer Allows remote access and support sessions to be transferred between users Unattended Access Allows administrators access to devices, regardless of end-user's presence File Sharing Allows remote users to share files with other remote users Screen Sharing Provides screen sharing options to allow access to view or control real-time activities. File Sharing Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. Session Recording Provides the ability to record remote access and support sessions. Unattended Remote Access Provides remote access to computers at any time, without an end-user present. Multi - Session Handling Provides multiple technician support simultaneously. Multi-Monitor Support Allows users to switch between multiple end users’ monitors with a single click. Real Time Assistance Provides real time assitance across web and mobile Show More ##### ## Inventory Management - Remote Monitoring & Management (RMM) (3) Device Management Unifies endpoint management of employee devices Asset Management Maintains detailed records of network assets and their activity; detects new assets accessing the network ITIL Policy Compliance Supports implementation and adherence to ITIL processes and regulations Show More ##### ## Monitoring and Management (5) Remote Monitoring Monitor IT asset activity remotely from an administrator terminal. Asset Tracking Tracks IT assets and financial data. Application Deployment Releases applications for access on desktop or mobile devices. Patch Management Automates the updating of security measures on enterprise devices. Asset Tracking Tracks IT assets including financial and lifecycle data. Show More ##### ## IT Operations & Workflow - Remote Monitoring & Management (RMM) (1) Workflow Management Enables creation and optimization of workflows for IT support and service delivery Show More ##### ## Service Management (3) Remote Access Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network. Service Management (Issue Prioritization) Analyzes operational data to proactively identify and prioritize IT issues. Ticketing Provides tools for creating and managing support tickets across departments Show More ##### ## Conferencing Options (3) Group Live Chat Provides a live chat feed during a screen sharing session. Audio Conferencing Allows users to communicate via audio channels. Video Conferencing Allows users to communicate via video channels. Show More ##### ## Presenter Tools (4) Live Preview Provides a live preview of what viewers are seeing in real-time. Notifications Blocker Blocks notifications from other applications from appearing during a screen sharing session. Remote Control Allows users to give audience members control of cursors or tools on the shared screen. Switch Presenter Allows presenters to relinguish presenter access to another user in a call. Show More ##### ## Application Tools (3) Password Protection Provides password protection to screen sharing sessions. Recording Allows users to record screen sharing sessions for later review. In-Browser Application Software is available within browsers. Show More ##### ## Scope (2) Endpoint Inclusiveness Manages numerous endpoint types, including mobile, desktop, IoT, and wearable. Multi-OS Support Supports diverse operating systems across several endpoint types. Show More ##### ## Functionality (4) Performance Monitoring Continuously monitors network performance across the entire span of a network. Alerting Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures. Improvement Suggestions Suggests potential remedies or improvements to slowdowns, errors, or failures. Multi-Network Capability Provides monitoring capabilities for multiple networks at once. Show More ##### ## Asset Inventory (5) Hardware Asset Inventory Create an inventory of a company's hardware assets. Software Asset Inventory Create an inventory of a company's software assets. Cloud Asset Inventory Create an inventory of a company's cloud assets. Mobile Asset Inventory Create an inventory of a company's mobile assets. Asset Discovery Detect new assets as they enter a network and add them to asset inventory. Show More ##### ## ServiceNow Apps (2) ServiceNow Integration How satisfied are you with this app/integration in the ServiceNow ecosystem? Value How valuable is it to be able to use this product with ServiceNow? Show More ##### ## Maintenance (2) Remote Reboot Remotely wake, restart, and install applications on sleeping devices. Remote Printing Print files from remote computer onto the local printer, without having to transfer the file between computers. Show More ##### ## Communication (4) Text Chat Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. VoIP Provides voice over IP calling solutions. Video Conference Call Provides pre-session or in-session video call options to resolve issues. Screen Annotations Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. Show More ##### ## Device Support (3) Mobile Device Access Allows mobile device access to provide support or connect to your computer from anywhere. Multi-Platform Support Provides support across iOS, Mac, Android, PC and other devices. Cross-Platform Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. Show More ##### ## Performance (1) Reporting Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. Show More ##### ## Remote Support (3) Video chat Allows users to connect via video chat in order to help fix maintenace or repait issues Live text chat Allows users to chat with remote support via text Ticket submitting Allows users to submit tickets for service requests in order to help with repairs Show More ##### ## Hardware Integration (3) Mobile phones Allows users to access AR visualization through mobile phones AR glasses Allows users to integrate AR visualization through AR glasses Tablets Allows users to integrate AR visualization through Tablets and Desktops Show More ##### ## Content (3) Guided content Allows users to create a variety of dynamic content to guide your team through different processes. Content management Allows users to store and manage previously created content AR annotations Allows users to mark up real life objects with AR annotations and other descriptive visuals Show More ##### ## Generative AI (3) AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Remote Support - Remote Video Support (3) Video Control Allows the support agent to pause, screenshot, zoom, and record the video content to redeliver to the customer for additional clarification Live Feed Allows support agents remote access to the customer's smartphone or tablet Video Interaction Allows the support agent to point, annotate, and draw on images or videos to direct the customer's attention towards the solution Show More ##### ## Content - Remote Video Support (2) Content Management Allows users to store and manage previously created content Instruction The support agent is able to record video content and edit it to re-deliver to the customer as assistance using video, voice, and text instructions Show More ##### ## Platform - Remote Video Support (3) Omni-channel Customers and support agents can communicate via text, voice, and chat Self-Service The platform is able to provide assistance without human intervention using computer vision technologies to interpret the problem and troubleshoot Usability This product is easy to use for customers with low tech-literacy like older customers Show More ##### ## Monitoring - Network Monitoring (3) 360-Degree Network Visibility Offers full observability of all network environments, including on-premises, cloud, SD-WAN, WLAN, and edge computing. Automated Network Discovery Automatically detects and maps all network devices and architectures, reducing manual effort and improving visibility. Real-Time Monitoring Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data. Show More ##### ## Analytics - Network Monitoring (2) Predictive Performance Analytics Uses AI-driven analysis of historical and real-time data to forecast network issues before they impact performance. Packet & Flow Analysis Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance. Show More ##### ## Security - Network Monitoring (3) Encrypted Data Transmission Ensures all monitored network data is securely encrypted both in transit and at rest. Zero Trust and Identity Management Supports integration with Zero Trust frameworks and identity management solutions to enhance network security. Integrated Network Security Unifies network performance monitoring with security intelligence to identify and mitigate threats in real-time. Show More ##### ## Network Performance - Network Monitoring (2) Dynamic Network Optimization Continuously analyzes and adjusts network configurations to optimize performance and reliability. Automated Tasks Routing Automates routine network monitoring tasks, reducing operational overhead and human error. Show More ##### ## AI Automation - Network Monitoring (3) Machine Learning-Based Anomaly Detection Uses machine learning to identify network anomalies, preventing security and performance issues before they escalate. Self-Healing Networks Automates corrective actions for common network issues, reducing downtime and manual intervention. Predictive Network Maintenance Leverages AI to anticipate hardware failures, capacity issues, and performance bottlenecks before they occur. Show More ##### ## Agentic AI - Salesforce AppExchange Apps (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - ServiceNow Store Apps (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - SAP Store (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - AWS Marketplace (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Show More ##### ## Agentic AI - Network Monitoring (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Mobile Device Management (MDM) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Enterprise IT Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - IT Asset Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Remote Monitoring & Management (RMM) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Unified Endpoint Management (UEM) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Screen Sharing (1) Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") NinjaOne 4.7/5 (4,274) ](https://www.g2.com/products/ninjaone/reviews) [ ![Atera](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg "Atera") Atera 4.6/5 (1,169) ](https://www.g2.com/products/atera/reviews) [ ![LogMeIn Resolve](https://images.g2crowd.com/uploads/product/hd_favicon/5df47d29bfebd94f95f917ab9355b37d/logmein-resolve.svg "LogMeIn Resolve") LogMeIn Resolve 4.3/5 (463) ](https://www.g2.com/products/logmein-resolve/reviews) [ View All Alternatives ](https://www.g2.com/products/teamviewer/competitors/alternatives) ## Technology Glossary Features View full feature definition View definitions of the features and discover new technology terms. 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