---
title: TeamViewer Reviews
meta_title: 'TeamViewer Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 4153 reviews by the users' company size, role or industry
  to find out how TeamViewer works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 4153
  scale: '5'
date_modified: '2026-08-13'
parent_category:
  name: IT Infrastructure
  url: https://www.g2.com/categories/it-infrastructure
---


# TeamViewer Reviews
**Vendor:** TeamViewer  
**Category:** [Remote Support Software](https://www.g2.com/categories/remote-support)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 4,153
## About TeamViewer
TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.



## TeamViewer Pros & Cons
**What users like:**

- Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration. (517 reviews)
- Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective. (428 reviews)
- Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support. (343 reviews)
- Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices. (278 reviews)
- Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations. (276 reviews)
- Users value the **easy remote access** TeamViewer provides, facilitating seamless support and collaboration with clients. (270 reviews)
- Reliability (262 reviews)
- File Transfer (164 reviews)
- Access Ease (161 reviews)
- Easy Setup (155 reviews)

**What users dislike:**

- Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use. (181 reviews)
- Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance. (147 reviews)
- Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings. (137 reviews)
- Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability. (134 reviews)
- Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels. (122 reviews)
- Missing Features (91 reviews)
- Poor Connectivity (87 reviews)
- Limited Features (82 reviews)
- Slow Loading (81 reviews)
- Not User-Friendly (72 reviews)

## TeamViewer Reviews
  ### 1. Robust—When It Works

**Rating:** 2.5/5.0 stars

**Reviewed by:** Jake K.

**Reviewed Date:** August 04, 2026

**What do you like best about TeamViewer?**

TeamViewer provides powerful capabilities and intuitive control. I enjoy the file management interface in the agent's client that allows us to copy in and delete technician-use-only files. I also appreciate how easy it is to guide users to download and launch the Quick Support client.

**What do you dislike about TeamViewer?**

Teamviewer tends to be a bit fragile. Often times, my team will receive errors while attempting to connect to a customer's client that can only be resolved by restarting the agent's TeamViewer client. Inevitably, their client has updated in the background and will not function until manually relaunched in this way. I also have given up on using it as a Remote Desktop. I have not been able to successfully configure access to managed devices with either a dedicated password or 2FA. This is unfortunate because it was my go-to recommendation to customers that need to operate our software remotely (Windows RDP is not feature-rich enough to support all functions of our software). It seems like the latest major update has shifted away from our use case.

**What problems is TeamViewer solving and how is that benefiting you?**

We work with end users that have a wide variation in computer literacy. TeamViewer is most often accessible enough that we can guide them to grant us access to solve problems that would be insurmountable over phone or email support alone.

**Official Response from Ying Qin:**

> Hi Jake, 

Thank you for sharing your experience with TeamViewer.

We're pleased to hear that TeamViewer's remote support capabilities and experience have helped your team effectively assist users with different levels of computer literacy. Knowing that TeamViewer helps bridge the gap between phone support and hands-on troubleshooting is especially rewarding for us.

At the same time, we understand your concerns regarding connection stability and unattended access configuration. Feedback like yours is important because it helps us better understand where improvements can have the greatest impact for users in real-world support environments.

Should you run into any challenges in the future, we invite you to visit the TeamViewer Community at https://community.teamviewer.com/, where you can find troubleshooting resources, product information, and support from both TeamViewer experts and fellow users.

We appreciate your continued trust in TeamViewer and thank you for helping us improve.

Best,
Ying/TeamViewer

  ### 2. Very useful, but the latest version of the interface is a failure

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2026

**What do you like best about TeamViewer?**

I use Teamviewer daily for technical support. It's very convenient because it allows remote control autonomously (without intervention from the remote user) with Teamviewer Host. It allows you to put remote devices into groups, which is very practical when you have a large number of stations to manage.

**What do you dislike about TeamViewer?**

The update of the interface was a major disaster. Previously, the search was user-friendly and worked well. Now it has major bugs that make its use difficult. The two main ones are:
- The search is now sensitive to accents
- The text typed in the search window is replaced by the full name of the machine. It is thus impossible to use the same search twice in a row.

**What problems is TeamViewer solving and how is that benefiting you?**

He helps us provide technical support to our internal collaborators and our SaaS clients. He also allows intervention on servers for routine maintenance tasks.

**Official Response from Ying Qin:**

> Hi TeamViewer user, 
Thank you for taking the time to leave such detailed feedback. It's great to hear that TeamViewer continues to support your daily technical support activities and that features like unattended access and device grouping bring value to your work.
We're sorry to hear that the recent interface changes, particularly the search experience, have been frustrating. We understand how important efficient search capabilities are when managing a large number of devices, and we appreciate the specific examples you've provided.
Thank you for helping us improve the product. 
Best,
Ying/TeamViewer

  ### 3. Great for Remote Access, Needs Better Audio Functionality

**Rating:** 3.0/5.0 stars

**Reviewed by:** Angus S. | Solutions Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about TeamViewer?**

I like the ease of connectivity and screen sharing with TeamViewer. The connection delay is almost nonexistent, which is great. I also find it really helpful that I can presave my mobile device's connection details on my desktop. This feature saves me from having to waste time entering numbers and codes during meetings or presentations. The initial setup was very easy too, with a simple download, installation, and signing in with my login credentials.

**What do you dislike about TeamViewer?**

Audio and microphone sharing is poor. You used to be able to chat and talk through it when connecting to other people's PCs. For some reason, that performance seems to be poor quality or doesn't exist sometimes.

**What problems is TeamViewer solving and how is that benefiting you?**

I use TeamViewer for remote connections to customer PCs and my mobile device. It solves controlling my mobile phone during meetings, and ease of connectivity and screen sharing saves time by presaving connection details.

**Official Response from Valeria Di Prisco:**

> Hello Angus,

Thank you so much for your review and for sharing your experience.

We’re pleased to hear that TeamViewer’s fast connectivity, seamless screen sharing, and the ability to pre‑save device details help you save time and run meetings more efficiently. It’s also great to know that the setup process was quick and straightforward.

We appreciate your honest input regarding audio and microphone sharing. Your feedback has been noted and helps us continue improving communication performance across devices and use cases.

Thank you again for taking the time to leave a review.

Best,

Valeria/TeamViewer 

  ### 4. It does its thing, but constantly changes the design and sometimes requires restarts.

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2026

**What do you like best about TeamViewer?**

In principle, it is very simple and therefore pleasant to control.

**What do you dislike about TeamViewer?**

We also use our phone through the computer, which is why TeamViewer first turns down the phone volume when connecting to a client or a colleague; 
That it constantly changes its design; 
That it often freezes in the contact selection when choosing whom to connect to and requires a complete restart, ending the task.

**What problems is TeamViewer solving and how is that benefiting you?**

We use TeamViewer to connect to the clients and understand the problems there. I benefit from this by being able to follow the problem live and see how the client interacts with the software.

**Official Response from Ying Qin:**

> Hello There, 
Thank you for taking the time to leave detailed feedback. It's great to hear that TeamViewer helps you work closely with clients and makes remote support easy to manage.
At the same time, we're sorry to hear about the challenges you've experienced with interface changes, audio behaviour during connections, and application freezes. We understand that consistency and reliability are essential when supporting customers, and we appreciate you highlighting these areas.
Thank you for sharing your perspective. Feedback from experienced users like you helps us continue improving the experience for everyone. 
Best,
Ying/TeamViewer

  ### 5. Good product, but it's a shame that customer requests are never taken into account.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2026

**What do you like best about TeamViewer?**

The remote control is very intuitive for the support user.

**What do you dislike about TeamViewer?**

The handling notifications (host side) are not visible. The messaging system has many visual defects and notifications are not seen. The Meeting function is heavily degraded and difficult to access, especially for scheduling meetings (reported for years but never addressed).

**What problems is TeamViewer solving and how is that benefiting you?**

- work in a team remotely with my colleagues
- provide technical support within my company
- provide support for our software at our clients' locations

**Official Response from Ying Qin:**

> Hello TeamViewer user, 

Thank you for taking the time to share your feedback. We're pleased to hear that TeamViewer's intuitive remote access capabilities continue to support your team collaboration, internal support, and customer assistance workflows.

We also appreciate your comments regarding notifications, messaging, and meeting scheduling. User feedback plays an important role in improving the overall TeamViewer experience, and we will ensure your comments are shared with the appropriate teams.

We invite you to visit the TeamViewer Community at https://community.teamviewer.com/ to share your use case and connect with other users who may have similar requirements. It's a great place to exchange ideas, explore suggestions, and learn from community discussions. If you require further assistance, our Support Team at https://www.teamviewer.com/en/global/support/customer-support/ is also available to help.

Thank you again for being part of the TeamViewer community and for sharing your perspective.

Best,
Ying/TeamViewer

  ### 6. Updated TeamViewer Review from Drew

**Rating:** 2.5/5.0 stars

**Reviewed by:** Drew B. | M365 Practice Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 28, 2023

**What do you like best about TeamViewer?**

Our company enjoys the complete remote control access, unattended access, file transfer capabilities, Wake on LAN, and the fact that it works on all platforms.

**What do you dislike about TeamViewer?**

There can be latench issues if the network is saturated, which can cause connection drops. It is also fairly expensive compared to other tools, they are very strict about their licensing, and there have been security issues in the past.

**What problems is TeamViewer solving and how is that benefiting you?**

It allows to remotely control endpoints, provide IT support, assist and collab in real time, and saves us the time and effort of an onsite visit for a minor issue.

**Official Response from Ying Qin:**

> Hello Drew,
Thank you for sharing the feedback on using TeamViewer! We are sorry to hear about the poor experience with TeamViewer. 
kindly check one of the settings on TeamViewer for Copy and Paste please:
TeamViewer -> Extras -> Options -> Advanced -> Advanced settings for connections to other computers -> Clipboard synchronization, and tick for activation and untick this option for deactivating the function.
At the same time, we would like to invite you to join TeamViewer Community at https://community.teamviewer.com for troubleshooting questions. Hope to see you there! 
Best, 
Ying/TeamViewer


  ### 7. SimpleSimple and Reliable Remote Access to Connect, but the Free Version Feels Restrictive

**Rating:** 3.0/5.0 stars

**Reviewed by:** Satyajeet R. | Senior Operations Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 03, 2026

**What do you like best about TeamViewer?**

What I like best about TeamViewer is its simplicity—you can connect to another computer quickly without any complicated setup.

**What do you dislike about TeamViewer?**

What people often dislike about TeamViewer is that the free version can feel restrictive—especially with session limits and commercial-use warnings.

**What problems is TeamViewer solving and how is that benefiting you?**

TeamViewer solves the problem of accessing and controlling devices remotely without being physically present.
This benefits me by saving time, making it easy to provide support or fix issues instantly, and allowing work from anywhere without needing direct access to the system.

**Official Response from Valeria Di Prisco:**

> Hello Satyajeet,

Thank you for sharing your feedback on TeamViewer! We’re glad to hear that you value its simplicity and quick setup, its easy connection to another device, which helps you save time, its instant support, and its ability to work from anywhere through reliable remote access.

Regarding the commercial use, we apologize for the inconvenience. 

To understand what is considered commercial use, please click on the following link: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/

However, you can request the reset of your IDs very quickly here: https://www.teamviewer.com/reset 

Note: Do not forget to add all IDs to the form (local and remote-side IDs).

Best regards, 

Valeria/TeamViewer 

  ### 8. TeamViewer user review

**Rating:** 2.5/5.0 stars

**Reviewed by:** Bill S. | Technologist, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 28, 2023

**What do you like best about TeamViewer?**

I like the file transfer features, and the ability to manage our client's asset management more seamlessly.

**What do you dislike about TeamViewer?**

Patch management is clunky, and the copy/paste feature still does not work properly, at least in our case.

**What problems is TeamViewer solving and how is that benefiting you?**

Giving us remote access to our client machines and make changes, remediate issues, and install stuff

**Official Response from Ying Qin:**

> Hello Bill,
Thank you for sharing the feedback on using TeamViewer! We are sorry to hear about the poor experience with TeamViewer.

kindly check one of the settings on TeamViewer for Copy and Paste please:

TeamViewer -> Extras -> Options -> Advanced -> Advanced settings for connections to other computers -> Clipboard synchronization, and tick for activation and untick this option for deactivating the function.

At the same time, we would like to invite you to join TeamViewer Community at https://community.teamviewer.com for troubleshooting questions. Hope to see you there!

Best,

Ying/TeamViewer

  ### 9. Robust tool, but the price of the licenses has become difficult to justify

**Rating:** 2.5/5.0 stars

**Reviewed by:** Francisco C. | Dirección Técnica e Innovación - Fundador y copropietario, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about TeamViewer?**

It is a recognized tool for remote control of equipment, stable and robust.

**What do you dislike about TeamViewer?**

Perhaps the price. Sponsorships for major Premier League clubs are expensive, and a few years ago the price increase in Temaviewer licenses was very high... If it weren't for this, we would still be using it.

**What problems is TeamViewer solving and how is that benefiting you?**

My company is dedicated to IT Support, so without an easy-to-use and robust remote connection tool, we couldn't work.

**Official Response from Ying Qin:**

> Hello Francisco,
Thank you for your honest and thoughtful review on G2. It’s great to know that TeamViewer’s stability and robustness have made it an essential tool for your IT support work. Reliable remote access is critical, and we’re glad we can support that.
We also understand your concerns around licensing costs. Pricing is an important and sensitive topic, and feedback like yours is valuable in helping us assess how our offerings align with customer expectations. We truly appreciate you highlighting both the strengths and the challenges from your perspective.
Thank you for sharing your experience with us.
Best,
Ying/TeamViewer

  ### 10. Easy Remote Troubleshooting, But Licensing Feels Too Expensive

**Rating:** 3.0/5.0 stars

**Reviewed by:** Pablo M. | administrador de sistemas, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about TeamViewer?**

It’s easy to connect to other PCs to troubleshoot issues or install software. Even file transfers for large files work fine.

**What do you dislike about TeamViewer?**

License prices are too high. For a single-user or business license, it doesn’t become profitable.

**What problems is TeamViewer solving and how is that benefiting you?**

A quick option for connecting to other computers.

**Official Response from Valeria Di Prisco:**

> Hello Pablo,

Thank you for your feedback.

We really appreciate you taking the time to share your experience on G2!

It’s great to hear that you’re finding TeamViewer easy to use for connecting to other PCs, whether it’s for troubleshooting, installing software, or transferring large files. Reliability and simplicity are key, so it’s encouraging to know those features are working well for you and helping you stay efficient.

We also understand your concerns around licensing costs. Pricing is an important factor, especially for individual users or smaller teams, and we’re continuously working to ensure that our plans deliver strong value across different use cases. Your feedback is valuable and helps us improve how we tailor our offerings moving forward.

All the best,

Valeria/TeamViewer



  ### 11. It gets you out of a jam if you are out of the office

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain

**Reviewed Date:** June 30, 2026

**What do you like best about TeamViewer?**

intuition for its handling, I can't find another

**What do you dislike about TeamViewer?**

many keys to connect and it is not always achieved

**What problems is TeamViewer solving and how is that benefiting you?**

I don't know what the answer is

**Official Response from Valeria Di Prisco:**

> Hello TeamViewer user, 

Thank you for sharing your feedback.

It is great to hear that you value TeamViewer's intuitive handling and ease of use. Providing a straightforward remote access experience is one of our main goals.

We understand your concern about the connection process. To better understand your experience, we invite you to share more details in the TeamViewer Community, where our experts and other users can help: https://community.teamviewer.com

We hope to see you there,

Best,

Valeria/TeamViewer

  ### 12. Standard remote access tool

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 19, 2023

**What do you like best about TeamViewer?**

Whilst still an easy to use tool for remote access and unattended management, the tool is now starting to show it's age and isn't keeping up with useful new features

**What do you dislike about TeamViewer?**

Admin management of everything is rather clunky. Automatic renewals come without warning, have been trapped into renewal cycles that were no longer needed. 

**What problems is TeamViewer solving and how is that benefiting you?**

Allows us to remotely administer old machines which live off our main network but have internet access

**Official Response from Ying Qin:**

> Hi TeamViewer user,
Thank you for choosing TeamViewer for your remote access solution! We would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in the TeamViewer Community! 
Best, 
Ying/TeamViewer


  ### 13. Effortless Remote Access and Desktop Assistance

**Rating:** 2.5/5.0 stars

**Reviewed by:** Madhura J. | Service Desk Administrator, Enterprise (> 1000 emp.)

**Reviewed Date:** April 20, 2026

**What do you like best about TeamViewer?**

It allows you to take remote access for users and assist on remote desktop

**What do you dislike about TeamViewer?**

The application lags sometimes which creates delay in assistance

**What problems is TeamViewer solving and how is that benefiting you?**

It allows us to take remote access of another user and operate it from your own desktop.

**Official Response from Valeria Di Prisco:**

> Hello Madhura, 

Thank you for sharing your experience.

It is great to hear that TeamViewer helps you provide remote access to support users and operate their desktops directly. Being able to assist remotely can make daily support tasks much more efficient.

We understand that occasional lag can be disruptive during assistance. When experiencing slow connections, ensure both devices are running the latest version of TeamViewer. If everything is up to date, restarting both devices and, if possible, rebooting the WiFi router may also improve performance.

We appreciate your balanced feedback and are glad TeamViewer supports your remote assistance needs.

Best,

Valeria/TeamViewer

  ### 14. Teamviewer is good - but it used to be better

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Computer Software

**Reviewed Date:** July 29, 2026

**What do you like best about TeamViewer?**

Easy operation, quick support, wide distribution

**What do you dislike about TeamViewer?**

Clipboard is not always transferred correctly, new design imposes itself massively and is becoming increasingly difficult to turn off.

**What problems is TeamViewer solving and how is that benefiting you?**

Support users

**Official Response from Ying Qin:**

> Hi There, 
Thank you for your review. We're glad to hear that TeamViewer continues to provide quick and easy remote support when assisting your users.
We also appreciate your feedback regarding clipboard synchronization and the newer interface experience. Input from long-time users is valuable and helps us identify areas where we can continue improving the product.
Thank you for sharing your thoughts and for choosing TeamViewer.
Best,
Ying/TeamViewer

  ### 15. More Private Than Chrome Remote Desktop, but Pricey for Basic Remoting

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.)

**Reviewed Date:** May 28, 2026

**What do you like best about TeamViewer?**

That is seems slightly more private than say, a chrome remote desktop in it's probability for scraping my data

**What do you dislike about TeamViewer?**

It costs too much, really. I mean its only remoting in. I could just user rdp

**What problems is TeamViewer solving and how is that benefiting you?**

its not really solving anything other than convenience

**Official Response from Ying Qin:**

> Hello there, 
Appreciate your honest review! It’s great to hear you trust TeamViewer’s privacy. We understand that pricing can feel high for simple remoting, and we’d love to help you get more value from your setup—feel free to connect with us in our Community: https://community.teamviewer.com.
Best,
Ying/TeamViewer

  ### 16. Have enjoyed the access to client's date remotely through TeamViewer for many years.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Accounting

**Reviewed Date:** May 15, 2026

**What do you like best about TeamViewer?**

Have enjoyed the access to client's date remotely through TeamViewer.

**What do you dislike about TeamViewer?**

I am, however, not impressed with the Corporate DUNNING I received when unable to work temporarily due to terminal illness in the family.

**What problems is TeamViewer solving and how is that benefiting you?**

Remote access since I am not a fan of Online accounting programs.

**Official Response from Valeria Di Prisco:**

> Hello TeamViewer user,

Thank you for sharing your experience and for highlighting how TeamViewer has helped you access your clients’ data remotely. We’re really glad to hear it’s been valuable for your work.

We’re sorry to learn of your concerns regarding the billing communication you received. We understand that situations like the one you described require sensitivity, and we regret that your experience did not reflect that.

If you’re open to it, we encourage you to contact our support team so we can review your situation in detail and provide assistance.

We´re sorry again for the inconvenience.

Best,

Valeria/TeamViewer

  ### 17. Easy Remote Sessions, But Installation On Client Side Can Be Frustrating

**Rating:** 2.5/5.0 stars

**Reviewed by:** Andy W. | Director of Project Development, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 06, 2026

**What do you like best about TeamViewer?**

Setting up a remote control session is straightforward, making it simple to assist with troubleshooting issues without leaving unwanted programs installed after the problem is resolved.

**What do you dislike about TeamViewer?**

Installing it on my machine is quite a hassle, and guiding the end user through downloading and running the single instance client can also be challenging.

**What problems is TeamViewer solving and how is that benefiting you?**

Providing help to people without having physical access to the machine.

**Official Response from Ying Qin:**

> Hi Andy, 

Thank you for sharing your experience with TeamViewer. We’re glad to hear that starting remote sessions is easy for you and that it helps you support others without needing physical access to their devices.

We’re sorry to hear that installation and guiding users through the one‑time client setup can sometimes be frustrating. A smooth setup process is crucial, and your feedback helps us continue to improve. If you’d like tips or assistance, our Support Community at https://community.teamviewer.com/ is always available and ready to help.

We appreciate your insights and look forward to continually improving your remote support experience.

Best,
Ying/TeamViewer

  ### 18. great to check

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Accounting

**Reviewed Date:** June 02, 2026

**What do you like best about TeamViewer?**

ability to check other devices while away from home

**What do you dislike about TeamViewer?**

Setting up additional devices for checking

**What problems is TeamViewer solving and how is that benefiting you?**

none

**Official Response from Valeria Di Prisco:**

> Hello TeamViewer user, 

Thank you for sharing your feedback.

It is great to hear that TeamViewer helps you access other devices while you are away from home. Remote access like this can be very convenient.

We understand that setting up additional devices can feel challenging at times. To help you get more comfortable with this, we invite you to visit our TeamViewer Community, where you can share more details and connect with our experts and other users: https://community.teamviewer.com

Best regards,

Valeria/TeamViewer

  ### 19. Teamviewer is good but there are cheaper and free options

**Rating:** 3.0/5.0 stars

**Reviewed by:** Mike  B. | CFO, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 29, 2025

**What do you like best about TeamViewer?**

TeamViewer is great for checking on things at my remote pc when I’m out of town or out of the country. I like the speed at which it connects and I like the simplicity of using it along with the setup.

**What do you dislike about TeamViewer?**

The price is the only factor which made us switch to free solutions and the free solution although not as good is doable and since it’s free we can live with it

**What problems is TeamViewer solving and how is that benefiting you?**

Being able to allow employees not remote into their home computers.

**Official Response from Valeria Di Prisco:**

> Hello Mike, 

Thank you for your feedback. 

Regarding your price, we understand this is a delicate issue. However, we suggest contacting our sales support team, who would be happy to discuss the licensing options with you according to your needs. 

You can find our local number here - https://www.teamviewer.com/en/customer-support 

Best, 

Valeria/TeamViewer

  ### 20. Easy to Install and Run

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about TeamViewer?**

The ability to have it installed and run.

**What do you dislike about TeamViewer?**

The auto boot feature has to be opted out of.

**What problems is TeamViewer solving and how is that benefiting you?**

It enabled our staff to work and diagnose computer issues remotely.

**Official Response from Valeria Di Prisco:**

> Hello,

Thank you for sharing your experience! We’re glad TeamViewer helps your teamwork and troubleshoot issues remotely with ease.

We understand your feedback regarding the auto‑boot setting and appreciate you pointing it out. It’s important to us that users have clear control over their preferences. 

Thank you for using TeamViewer and for your valuable input.

Best,

Valeria/TeamViewer

  ### 21. Remote desktop & file sharing, but clunky and often slow

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 30, 2026

**What do you like best about TeamViewer?**

The ability to remotely share my desktop and share files with others.

**What do you dislike about TeamViewer?**

Clunky. Most times slower than it should be.

**What problems is TeamViewer solving and how is that benefiting you?**

It allows me to remotely check/fix customers computers and walk- through examples with them.

**Official Response from Valeria Di Prisco:**

> Hello TeamViewer user,

Thank you so much for sharing your honest feedback.

It’s great to hear that remote desktop sharing and easy file transfer are really helping you support your customers. Those capabilities can make a huge difference when you need to troubleshoot quickly or walk someone through a task step by step.

When experiencing slow connections, we recommend ensuring that both devices are running the latest version of TeamViewer, which can be downloaded from our official website.

If the software is up to date, restarting both devices and, if possible, rebooting the WiFi router may help resolve the issue.

We hope these tips will help you in future connections.

Best,

Valeria/TeamViewer

  ### 22. Team Viewer is a great product - with Caveats

**Rating:** 2.5/5.0 stars

**Reviewed by:** Scott C.

**Reviewed Date:** April 24, 2025

**What do you like best about TeamViewer?**

The team viewer Remote Support and Quick Support module is the only support tool I have found that properly implements 'Mouse Pointers' for all users in support sessions and meetings.

**What do you dislike about TeamViewer?**

* All Team Viewer products have been blacklisted by many of my client organizations as a high security risk, making it difficult to deploy and use.
* The Support Team is mediocre at best and does a poor job solving problems or just answering questions.
* The product expansion moving away from the core "Team Viewing" and bundling the remote/unattended access into a single application is problematic.  And with their tainted security reputation would be hard to win some IT shops back over.

**What problems is TeamViewer solving and how is that benefiting you?**

Remote Support with "User Pointers"

**Official Response from Valeria Di Prisco:**

> Hello Scott, 

Thank you for your honest feedback.

We are sorry to hear about your experience with TeamViewer.

Therefore, we would like to invite you to click on the following link, where you will find a guide for the new UI to make your journey in TeamViewer easier: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ 

Regarding your concerns about the security of our product, we invite you to visit our Trust Center for a deep dive on the matter:
https://www.teamviewer.com/es/resources/trust-center/

Finally, be sure that your feedback is incredibly valuable, and we will make sure it reaches the right team. 

Best regards, 

Valeria/TeamViewer

  ### 23. Great tool but bad compatibility

**Rating:** 2.5/5.0 stars

**Reviewed by:** Ganesh G. | Senior Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 28, 2025

**What do you like best about TeamViewer?**

TeamViewer has one good quality that it can work on a low network bandwidth.

**What do you dislike about TeamViewer?**

Nothing as such which can be identified as issue

**What problems is TeamViewer solving and how is that benefiting you?**

Screensharing with clients to resolve their issues during operation. In comparison with other screensharing tool like AnyView and Windows Remote Desktop, TeamViewer runs smooth and provide sufficient authentication to ensure proper security.

  ### 24. My experience with TeamViewer has been both positive and negative.

**Rating:** 2.5/5.0 stars

**Reviewed by:** Davor M. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 13, 2024

**What do you like best about TeamViewer?**

An RMM (Remote Monitoring and Management) tool from TeamViewer with comprehensive integrations:

1. Remote Desktop: Solid support, providing seamless remote access with low latency and reliable connection stability.
2. Patch Management: Solid
3. Antivirus: Well-integrated, featuring centralized control, real-time threat monitoring.

**What do you dislike about TeamViewer?**

An RMM (Remote Monitoring and Management) tool from TeamViewer with comprehensive integrations:
 
1. When I want to generate a report,  problem is that I can’t select specific endpoints or groups of endpoints. It might be possible, but I don’t know how.

2. The license usage for asset management is problematic; the counter is inconsistent, especially when reinstalling Windows on an endpoint and uninstalling all services like antivirus, monitoring, and asset management. My main issue is with the asset management counter. Every time I encounter this, I have to submit a support ticket to resolve it. After doing this three times, I finally said I can’t keep submitting tickets for each endpoint. I also requested to end our agreement, but I've been waiting for almost a month and a half for this to be processed. It's highly unprofessional. If I wanted to buy something, they would probably contact me within hours, but when I want to end the agreement, that's not the case. I know that terminating the agreement has a different process, but I don’t believe it can’t be resolved within a week or so.

**What problems is TeamViewer solving and how is that benefiting you?**

An RMM (Remote Monitoring and Management) tool from TeamViewer with comprehensive integrations:

1. Remote Desktop: Solid support, providing seamless remote access with low latency and reliable connection stability.
2. Patch Management: Solid
3. Antivirus: Well-integrated, featuring centralized control, real-time threat monitoring.

  ### 25. They did not give a concrete answer.

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Computer Software

**Reviewed Date:** May 23, 2025

**What do you like best about TeamViewer?**

Its connectivity and speed to access resources.

**What do you dislike about TeamViewer?**

Your lack of information helps to see the functionality of its parts. It would be viable for the sections to have help so that I don't have to move to your tutorials, especially when it's a very basic question. It should only have a specific explanation of what each module is.

**What problems is TeamViewer solving and how is that benefiting you?**

The connection report doesn't work well when they set the rate.

**Official Response from Valeria Di Prisco:**

> Hello TeamViewer User.

Thank you for sharing the feedback on your TeamViewer experience!

Feel free to visit our Community and share your ideas: https://community.teamviewer.com/English/categories/ideas-hub.

We wish you a pleasant day!

All the best,

Valeria/TeamViewer

  ### 26. We create a ticket, but there is no response for weeks.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Airlines/Aviation

**Reviewed Date:** March 13, 2025

**What do you like best about TeamViewer?**

We have been using TeamViewer for many years. While we are very satisfied with the application itself.

**What do you dislike about TeamViewer?**

Support.
We have been using TeamViewer for many years. While we are very satisfied with the application itself, we are just as dissatisfied with its support. We create a ticket, but there is no response for weeks. We call the number provided on the website, but no one answers. It is truly disappointing. It is a shame that such a great application has such poor support.

**What problems is TeamViewer solving and how is that benefiting you?**

It helps us to support our users via remote connection.

**Official Response from Valeria Di Prisco:**

> Hello TeamViewer User, 

We are happy that you chose us as your favorite remote access solution! 

However, we are sorry to hear about your experience with the support team. Your feedback is incredibly valuable, and we will ensure it reaches the right team. 

Wish you a great day and all the best. 

Valeria/TeamViewer

  ### 27. Good product, but in case of random interruption, it is necessary to update the connection again.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Accounting

**Reviewed Date:** May 06, 2025

**What do you like best about TeamViewer?**

Simplicity.

**What do you dislike about TeamViewer?**

Price and necessity of update in case of random disconnection

**What problems is TeamViewer solving and how is that benefiting you?**

Remote management of PC in case of customer request

**Official Response from Valeria Di Prisco:**

> Hello TeamViewer User,

We are happy to read that you like TeamViewer's simplicity, even if you encountered random interruptions.

In cases like this, we suggest ensuring both sides have the latest version of TeamViewer available on our website.

If this is the case, resetting the devices and, if possible, resetting the WiFi could solve the issue.

Therefore, we would like to invite you to click on the following link, where you will find a user´s guide: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Best regards,

Valeria/TeamViewer

  ### 28. Tech issue not resolved and latest Management Console dysfunctional.

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Manufacturing

**Reviewed Date:** May 05, 2025

**What do you like best about TeamViewer?**

Ease of use and multiple access from different devices.

**What do you dislike about TeamViewer?**

Latest feature in Management Console is not robust.

**What problems is TeamViewer solving and how is that benefiting you?**

Remote managing of manufacturing machines.

**Official Response from Valeria Di Prisco:**

> Hello TeamViewer User, 

Thank you for your message.

We are sorry to hear about your experience with TeamViewer and especially with the Management Console.

Therefore, we would like to invite you to click on the following link, where you will find a guide for the new UI to make your journey in TeamViewer easier: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ 

We would also like to invite you to join the TeamViewer Community at https://community.teamviewer.com for troubleshooting questions. We hope to see you there!  

Finally, be sure that your feedback is incredibly valuable, and we will make sure it reaches the right team. 

All the best! 

Valeria/TeamViewer

  ### 29. Beginner tool and easy to use

**Rating:** 3.0/5.0 stars

**Reviewed by:** Oliur R. | 2nd Line IT Support Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 26, 2024

**What do you like best about TeamViewer?**

TeamViewer shines for remote access. It's user-friendly, works across devices, and offers secure connections for tasks like IT support, presentations, or even working from home. You can even set up unattended access for easy maintenance!

**What do you dislike about TeamViewer?**

Free TeamViewer lacks features and limits connections. Paid plans get pricey, and file transfer is slow.  Some find it clunky, and ads for upgrades can be annoying.  Security concerns have risen, and unreliable connections can disrupt workflows.

**What problems is TeamViewer solving and how is that benefiting you?**

Being able to connect to remote users with ease without having to walk through the steps of having to show users where to go to diagnose and fix problems.

  ### 30. Very stable and easy to use

**Rating:** 3.0/5.0 stars

**Reviewed by:** Pratik P. | 1st Line IT Support Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 20, 2024

**What do you like best about TeamViewer?**

It si a very simple and easy to use tool which allows us to remote into end users PC without any sort of hassle. Onboarding of a machine is very easy and does not require much and it is something that is used very frequently.

**What do you dislike about TeamViewer?**

The lack of features that it has to offer outside of teamviewer including management features for the devices.

**What problems is TeamViewer solving and how is that benefiting you?**

One of the main things is being able to login to end users PC's without any hassle of asking the user for any credentails.

**Official Response from Ying Qin:**

> Hi Pratik,
Thanks for choosing TeamViewer and liking TeamViewer! We're delighted to hear that you find TeamViewer to be a user-friendly remote access solution.
We prepared the Knowledged-based articles on TeamViewer Support page and feel free to check out the Device category - https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/devices/. At the same time, we invite you to visit the TeamViewer Community - https://community.teamviewer.com/ to engage in helpful discussions and technical conversations with millions of users across the globe.
We hope you continue to enjoy using TeamViewer!
Best,
Ying/TeamViewer



  ### 31. Remote application for local support

**Rating:** 2.5/5.0 stars

**Reviewed by:** AMAL T. | Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** May 20, 2024

**What do you like best about TeamViewer?**

we can access freely for local support with limited features

**What do you dislike about TeamViewer?**

costly application and for corporate compare to other softwares

**What problems is TeamViewer solving and how is that benefiting you?**

we can support the users by taking the remote. depend on the licence the features are different

**Official Response from Ying Qin:**

> Hi Amal,
Thank you for sharing the review about TeamViewer!
We would like to help out and encourage you to contact the TeamViewer Support Team - https://www.teamviewer.com/en/global/support/customer-support/ for direct discussion about the any technical issue of TeamViewer. 
Best,
Ying/TeamViewer

  ### 32. Not the product it used to be

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 12, 2023

**What do you like best about TeamViewer?**

TeamViewer was an easy tool to help end users and have unattended access to my computer at home. It was a great free product, and easy to walk family members through installing it to help them with their PC issues.

**What do you dislike about TeamViewer?**

They changed their licensing and I was constantly having issues with it giving errors. It would give messages about a user not having a license when it was on a personal computer and not a server or domain added PC. When you are a company and pay for tools that are needed to run a business and tied to revenue it is easy to pay. When you are an individual helping friends and family out for free it is not justified to pay so much for a service that you do not have an roi.

**What problems is TeamViewer solving and how is that benefiting you?**

TeamViewer is not helping me with any business needs as the cost is too high and lacks features of other paid services. TeamViewer needs to reevaluate its core user base and make a more affordable pricing tier.

**Official Response from Ying Qin:**

> Hi TeamViewer user,
Thank you for sharing your honest feedback about TeamViewer! 
We are sorry to hear about the disappointment in the experience with TeamViewer but we would also like to turn things around. We kindly ask you to visit TeamViewer Community (https://community.teamviewer.com/) for sharing your questions and doubts. Alternatively, you could give us a call at: https://www.teamviewer.com/en/customer-support/. We will do our best to deliver the possibilities and satisfactory to you.
I am hoping to hear from you.
Best,
Ying/TeamViewer


  ### 33. Enterprise Remote Support solution

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 25, 2023

**What do you like best about TeamViewer?**

This is a goo tool for troubleshooting client's issues, maintenance, and providing quick support to clients remotely.

**What do you dislike about TeamViewer?**

Although it is a very good tool , but very expensive one,So the smaller or mid sizes companies will think before buying it.

**What problems is TeamViewer solving and how is that benefiting you?**

This tools provide us to solve the users problem from anywhere.

  ### 34. It has great coverage at the internal company level.

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 10, 2023

**What do you like best about TeamViewer?**

When I have worked with Team Viewer and Team Viewer Tensor, in general, it is simple to use and I find it sufficient. Initially, it worked according to what the company promised.

**What do you dislike about TeamViewer?**

I have occasionally experienced delays and remote connection difficulties with access, passwords, and user data for remote control during critical problem-solving moments, and this has led me to decide to change software.

**What problems is TeamViewer solving and how is that benefiting you?**

The software initially worked for connectivity and teamwork. Remote access, internal office privileged information management, personnel access collection, team management.

  ### 35. Good Video Conferencing tool

**Rating:** 3.0/5.0 stars

**Reviewed by:** Mohd S. | Maintenance Engineer Instrumentation , Mid-Market (51-1000 emp.)

**Reviewed Date:** March 15, 2023

**What do you like best about TeamViewer?**

Video Conferencing and file sharing with this tool is very effective.It is user-friendly and easily accessible. It has data encryption allowing only the receiver to have a look what is being shared.

**What do you dislike about TeamViewer?**

It sometimes delay in visual moments and sometimes audio delay. TeamViewer meeting sometimes fails in video Conferencing. We can't share large files. This software requires high speed internet connection. Mobile app does not show all the features.

**What problems is TeamViewer solving and how is that benefiting you?**

I can talk to  my team remotely through video Conferencing and share the documents. Screen sharing is the good feature which we use during video Conferencing when everyone is listening.

  ### 36. Easy to use

**Rating:** 3.0/5.0 stars

**Reviewed by:** John O. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 07, 2023

**What do you like best about TeamViewer?**

I like it's stable connection and its ability to stand poor or average network signal. It doesn't consume much data as well and moreover has a user friendly interface.

**What do you dislike about TeamViewer?**

So far, i have liked all features and do not think i have come up with anything i do not like. I would rather say that the current features it has must be maintained and improve upon.

**What problems is TeamViewer solving and how is that benefiting you?**

Its solving network problems while video conferencing because even under poor connection it still performs at maximum best. Its beneficial and making my video meetings lovely.

  ### 37. Had Perpetual Licenses & Can't Justify a Subscription

**Rating:** 2.5/5.0 stars

**Reviewed by:** Bill T. | IT Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 20, 2022

**What do you like best about TeamViewer?**

TeamViewer is software that enables remote management and support of devices and people. Support for multiple devices and operating systems, unattended access and quick support with monitoring, plus other features that keep being introduced, make it a comprehensive platform.

**What do you dislike about TeamViewer?**

Purchased perpetual licenses instead of a subscription. TeamViewer ended the ability to buy perpetual licenses and terminated support for any existing perpetual licenses. They presented subscriptions for a short period as compensation. When that expires, so will my use of TeamViewer.

**What problems is TeamViewer solving and how is that benefiting you?**

Occasionally, I would need remote access to a system or help an end user. However, that happens very infrequently (only 3-4 times a year), so a perpetual license made more sense than a subscription since the cost over time would be cheaper.

**Official Response from Ying Qin:**

> Hi Bill,
Thank you for taking the valuable time to review TeamViewer! We are sorry that TeamViewer has not lived up to the expectations for you! 
About the decision on Sunsetting certain TeamViewer perpetual license options, TeamViewer has published the announcement on TeamViewer Community - https://community.teamviewer.com/English/discussion/109492/complimentary-teamviewer-15-access-for-legacy-versions-to-be-deprecated.  
At the same time, we strongly encourage you to communicate with TeamViewer Support Team - https://www.teamviewer.com/en/customer-support/ for the complimentary offer options on your TeamViewer license.  
Once again, we can’t thank you enough for choosing the remote access journey with TeamViewer! If there is anything we may help with further, feel free to find us on TeamViewer Community (https://community.teamviewer.com/). 
We wish you a great day! 
Best, 
Ying/TeamViewer


  ### 38. Teamviewer lacks the features needed

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** March 31, 2023

**What do you like best about TeamViewer?**

Quick to connect, basic remote functionality and recognizable name.  Easy to train people how to use it. Some reporting functions with fundamental options.  Worked well on multiple platforms

**What do you dislike about TeamViewer?**

Support was horrible.  Slow responses and solutions were not acceptable.  Software updates cost more each version and then required painful redeployment to reps

**What problems is TeamViewer solving and how is that benefiting you?**

Used it for tech support, and it made connecting to computers across Canada easy.  Easy for end users to join as well.

**Official Response from Ying Qin:**

> Hello TeamViewer user,
Thank you for taking the time on sharing your review on TeamViewer!
We are sorry to hear about the negative experience related to TeamViewer and we would like to ask you to contact TeamViewer Support Team at https://www.teamviewer.com/en/customer-support/ for a direct discussion.
Meanwhile, feel free to visit TeamViewer Community at https://community.teamviewer.com if you have any troubleshooting questions or feature requests. We would love to listen to different voices from our users and we would like to work on improvements and deliver a satisfactory service to all our users and customers.  
Hope to see you in the TeamViewer Community!
Best,
Ying/TeamViewer

  ### 39. TeamViewer Engage

**Rating:** 2.5/5.0 stars

**Reviewed by:** Stephane V. | Network Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 26, 2023

**What do you like best about TeamViewer?**

Management with SSO is well implemented and seems to work as expected.
Navigation is fairly easy and intuitive

**What do you dislike about TeamViewer?**

I didn't really see the point of using the product for our business

**What problems is TeamViewer solving and how is that benefiting you?**

I can see the potential to increase customer engagement but it didn't fit our business

  ### 40. Review of Teamviewer from IT MSP Professional

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2023

**What do you like best about TeamViewer?**

The item i liked most about Teamviewer is ease of use and video quality

**What do you dislike about TeamViewer?**

Teamviewer is generally considered not ideal from security perspective and tend to get pushback from the customer when using it.

**What problems is TeamViewer solving and how is that benefiting you?**

TeamViewer solved basic remote support for our customers for an affordable cost. Came integrated with our RMM

**Official Response from Ying Qin:**

> Hi TeamViewer user,
Thank you for choosing TeamViewer for your remote access solution! We would like to invite you to join TeamViewer Community at https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in TeamViewer Community! 
Best, 
Ying/TeamViewer


  ### 41. video quality is good

**Rating:** 2.5/5.0 stars

**Reviewed by:** Prasenjit S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 16, 2023

**What do you like best about TeamViewer?**

User interface is very good and seamless connection in low internet situation

**What do you dislike about TeamViewer?**

Support in mac needs smooth flow currently lots of restriction

**What problems is TeamViewer solving and how is that benefiting you?**

Helps me to work from home

  ### 42. Simplest and most effective remote control Tools

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 25, 2022

**What do you like best about TeamViewer?**

TeamViewer is being used by the support team to connect to remote customer locations to resolve their issues. In case of immediate support is required this software helps to connect and have immediate intervention. We use it to solve small client software issues and to check and resolve network issues as well.


**What do you dislike about TeamViewer?**

Some video does not always display in correct scale view
Additional drivers may be required for different connection types
Latest security protocols for encrypted connections

**What problems is TeamViewer solving and how is that benefiting you?**

Un-attended Remote Access control
Quick support to remote in to an end-users device by running the app without installing any software or requiring administrator rights
Push Windows and Third-Party updates (depends on the version that you buy)
Works on Windows, Apple, Mobile, and Tablets (depends on the version that you buy)

**Official Response from Ying Qin:**

> Hi TeamViewer user,
Thank you for contributing valuable time to sharing your unique experience with TeamViewer! 
We are glad that you are enjoying TeamViewer’s performance, reliability and user-friendly functionality. To get to know more about TeamViewer Security features and settings, Security Handbook (https://community.teamviewer.com/English/kb/security-handbook) is available for all TeamViewer users.
At the same time, we would like to invite you to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions and knowledge sharing. 
We hope you enjoy using TeamViewer as always!
Best,
Ying/TeamViewer 


  ### 43. Teamviewer retirement

**Rating:** 3.0/5.0 stars

**Reviewed by:** Allan H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 01, 2023

**What do you like best about TeamViewer?**

Ease of remote control & chat communication

**What do you dislike about TeamViewer?**

wasn't the full RMM solution that we required.

**What problems is TeamViewer solving and how is that benefiting you?**

Remote access engagement

  ### 44. Most Popular Doesn't Always Mean The Best

**Rating:** 2.5/5.0 stars

**Reviewed by:** sam p. | video technician, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 19, 2022

**What do you like best about TeamViewer?**

Regardless of whether both ends of the remote session have a fast, stable internet connection, The experience is always predictable. Resolution is solid and reaction time is predictable

**What do you dislike about TeamViewer?**

Pricing. Commercial licenses are way over budget for our small agency. This made our choice to switch to AnyDesk a no-brainer. TeamViewer doesn't make you feel like you are sitting right at the remote desktop as AnyDesk does. Not as fluid even if it is more predictable

**What problems is TeamViewer solving and how is that benefiting you?**

TeamViewer helped us get our agency started, but with TeamViewer's licencing prices, we had no choice but to move to another vender. We are glad we did as AnyDesk is a more rounded solution for us while being a fraction of the price

**Official Response from Ying Qin:**

> Hello Sam,
Thanks for taking the time to review TeamViewer!
I am so sorry to hear that TeamViewer license pricing options have not lived up to your satisfaction. However, we are happy that TeamViewer does the job expectedly and delivers the remote connections as promised. 
Once again, we thank you for sharing the valuable feedback on pricing with TeamViewer! We will keep working on the improvement and hope to see you again in the near future!
Best,
Ying/TeamViewer




  ### 45. Not initially a great experience but getting better

**Rating:** 3.0/5.0 stars

**Reviewed by:** Andrey L. | Avionics Technician, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 12, 2022

**What do you like best about TeamViewer?**

Team viewer allows me to have remote access to all of my team's computers to help troubleshoot or transfer files. It offers a minimal latency connection and a clean, easy-to-understand interface. Team viewer also offers additional business solutions such as conference calling.

**What do you dislike about TeamViewer?**

We have used Team viewer in a noncommercial setting to troubleshoot and transfer files among our church staff's devices. Team viewer closely monitors the use of its users and suspected that we were attempting to use it for commercial purposes. Team viewer's enterprise plans are not ideally priced for small businesses even if we were willing to consider a paid subscription.

**Recommendations to others considering TeamViewer:**

Team Viewer's pricing structure is not scalable for all businesses. Their enterprise plans offer great solutions for multiple teams to access a large number of devices, but the overall costs is only affordable for large corporate companies. In reality, Team Viewer does not offer any better solution than any other competitors who have a free version.

**What problems is TeamViewer solving and how is that benefiting you?**

As a team lead, I was able to use Team Viewer to solve complex IT problems, install applications, and transfer files from one device to another remotely. Team viewer offered a minimal latency solution to allow me to work off-site and still be a valuable asset to my team.

**Official Response from Ying Qin:**

> Hello Andrey,
Thanks for choosing TeamViewer and sharing the great review! We are so happy to hear that you like the eye-appealing interface of TeamViewer!
In fact, TeamViewer is free for personal use, for commercial use a license is required. You can find more information on How Personal and Commercial use is defined here (https://community.teamviewer.com/English/kb/articles/4712-what-is-private-use). Feel free to contact out our dedicated Sales Team (https://www.teamviewer.com/en-us/support/sales-inquiry/) about any questions and interests on TeamViewer licenses and features. 
At the same time, we strongly encourage you to join TeamViewer Community (https://community.teamviewer.com) for any trouble shooting questions. Again, we can't thank you enough for trusting TeamViewer and we hope you enjoy using TeamViewer as always!
Best,
Ying/TeamViewer 


  ### 46. TeamViewer has made setting up and conferences Video/Audio easy.

**Rating:** 2.5/5.0 stars

**Reviewed by:** Bilal A. | Project Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 14, 2021

**What do you like best about TeamViewer?**

The best feature of this tool/application is that setting up meetings or video conferences is easy, plus sharing explicit or security-sensitive data is easily transferred within the application.

**What do you dislike about TeamViewer?**

The only thing that I have faced problems with while using this tool is that with lower bandwidth on internet speeds, the application response is affected and causes delays or errors.

**Recommendations to others considering TeamViewer:**

The following are my recommendations to others for using TeamViewer meeting:
Through TeamViewer meetings, you can effortlessly search, synch, and connect with your contacts.
TeamViewer has a lot of features that make the application/tool very user-friendly it allows the users to have secure video conferencing with good sound quality; it also has the ability of VoIP call, instant messaging, screen sharing makes work a lot easier. Access to this tool is very easy this is available/compatible with many different OS devices like your PC (Windows) android phones and IOS devices. The best thing for this tool is that it does not require other members to have the application installed to attend calls and conferences. TeamViewer is a cloud-based tool so there is security of information that is being transferred. TeamViewer can be used as a repository for storing data. TeamViewer meeting offers up to 300 members so high-quality video resolution for larger audience presentations/conferencing.

**What problems is TeamViewer solving and how is that benefiting you?**

With TeamViewer meets, I have been scheduling live technical working sessions between my remote engineers and me, which has helped me pick up the pace and allows us to work aligned in one environment.

  ### 47. The best but not for its price

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 30, 2022

**What do you like best about TeamViewer?**

It is lagged-free when it comes to remote, unlike any free remote software. It is easier to use, I've tested some free remote software that is so complicated to setup.

**What do you dislike about TeamViewer?**

The free TeamViewer has limited access to a single computer. Unlike any other free software that is unlimited use to remote a single computer, use it as long as you want.

**What problems is TeamViewer solving and how is that benefiting you?**

I use it as a remote system, because my work is outside my country and I use it to remote my computer in my office from my laptop at home.  I haven't tested if it has a printing option where I can print from my laptop to my printer at the office.

**Official Response from Ying Qin:**

> Hi TeamViewer user,
Thank you for sharing the positive feedback about your TeamViewer experience! 
We are glad that you chose TeamViewer as the first remote access tool! TeamViewer offers remote printing, and you may find out more information in this knowledge hub article -https://community.teamviewer.com/English/kb/articles/4605-set-up-remote-printing.  Also, we would like to invite you to join the TeamViewer Community (https://community.teamviewer.com/) for any troubleshooting questions and discussion! We can't wait to see you there!
Wish you a pleasant day and we hope you enjoy using TeamViewer all the time!
Best,
Ying/TeamViewer

  ### 48. Good user interface with powerful features

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 17, 2022

**What do you like best about TeamViewer?**

The application is very simple, easy to use and pretty much everything is self explanatory. It comes in handy enough to control or track current projects hazel free.

**What do you dislike about TeamViewer?**

There are quite a few bugs that gets bumped up occasionally through the server which results in the loss of connection and the only way to back this up is to restart.

**What problems is TeamViewer solving and how is that benefiting you?**

It is an easy to use interface with powerful remote options, with a quick support  to desktop it's easy to navigate, it's also more flexible and can be incorporated with many devices

  ### 49. Customer success specialist

**Rating:** 3.0/5.0 stars

**Reviewed by:** Utkarsh P. | Customer success Manager, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 19, 2022

**What do you like best about TeamViewer?**

Admin control during multiple person meeting, no restriction on time of meeting.

**What do you dislike about TeamViewer?**

If there are more than 6 participants, not all of them are visible on the screen at the same time when using a mobile application, but it works fine on a laptop.

**What problems is TeamViewer solving and how is that benefiting you?**

We used Zoom for a client call, which helped us connect internally.

  ### 50. Gets the job done but I prefer other options

**Rating:** 3.0/5.0 stars

**Reviewed by:** Phil S. | Editor, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 11, 2021

**What do you like best about TeamViewer?**

Team viewer works well for connecting to client computers for remote support and operations. I've found that TeamViewer's sign-on process is a bit simpler compared to competitors, which makes it easy to get started with less tech-savvy clients.

**What do you dislike about TeamViewer?**

TeamViewer just feels clunky and outdated compared with newer entrants to the space. For quick remote sessions I find that Chrome Remote Desktop works great and Parsec has much better latency for more in-depth tasks. Parsec especially shines above TeamViewer when it comes to keyboard shortcut support. I've found TeamViewer multi-monitor support to just not work often. Going between Mac and PC can also be challenging for more advanced tasks. Sound support in TeamViewer is also an issue for projects that need to be able to hear audio from the host computer.

**What problems is TeamViewer solving and how is that benefiting you?**

I'm able to help clients running into issues with video streaming and editing systems without needing to be on site. TeamViewer helps us solve quick issues over the phone with a client.


## TeamViewer Discussions
  - [For those who use TeamViewer, how did you find it?](https://www.g2.com/discussions/30777-for-those-who-use-teamviewer-how-did-you-find-it) - 2 comments, 3 upvotes
  - [Can i access the mobile phone devices through remote desktop ?](https://www.g2.com/discussions/can-i-access-the-mobile-phone-devices-through-remote-desktop) - 5 comments, 2 upvotes
  - [Will TeamViewer have this feature?](https://www.g2.com/discussions/will-teamviewer-have-this-feature) - 1 comment, 2 upvotes
  - [Is there any that you can make the file transfer easy?](https://www.g2.com/discussions/is-there-any-that-you-can-make-the-file-transfer-easy) - 2 comments, 2 upvotes
  - [Can i use one PC to multi remote clients?](https://www.g2.com/discussions/can-i-use-one-pc-to-multi-remote-clients) - 4 comments, 2 upvotes

- [View TeamViewer pricing details and edition comparison](https://www.g2.com/products/teamviewer/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-13+18%3A44%3A13+-0500&secure%5Bsession_id%5D=8bd186c6-b1c5-4620-a14e-16f9323a8627&secure%5Btoken%5D=818510ffa9b031b53c693ed3a741b051e63b9e9fd3f4c8f313349cd7c78676da&format=llm_user)
## TeamViewer Integrations
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  - [Action1](https://www.g2.com/products/action1/reviews)
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  - [AppTec Enterprise Mobile Manager](https://www.g2.com/products/apptec-enterprise-mobile-manager/reviews)
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  - [Bucher + Suter Connects](https://www.g2.com/products/bucher-suter-connects/reviews)
  - [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews)
  - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews)
  - [FileWave](https://www.g2.com/products/filewave/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [Freshworks](https://www.g2.com/products/freshworks/reviews)
  - [Google Meet](https://www.g2.com/products/google-meet/reviews)
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  - [InTune Auto](https://www.g2.com/products/intune-auto/reviews)
  - [Jamf](https://www.g2.com/products/jamf/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
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  - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews)
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  - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
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  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)

## TeamViewer Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Additional Functionality**
- Alerts/Notifications
- Patch Prioritization
- Status Tracking
- Audit Management
- Network Wide Management
- Remote Access/Control
- Remote Monitoring & Management
- Vulnerability Scanning
- Activity Tracking
- Policy Management
- Remote Update/Installation
- IT Asset Tracking
- Approval Process Control
- Automatic Patch Deployment
- Access Controls/Permissions
- Customization
- Dashboard
- Patch Testing
- Support Ticket Management
- Automatic Scans
- Active Directory Integration
- Compliance Management
- Application Management
- API
- Risk Assessment
- Scheduling
- Reporting & Statistics
- Maintenance Scheduling
- Generative AI
- Real-Time Updates
- Usage Tracking/Analytics
- AI Copilot
- Patch Management
- Third-Party Integrations
- Server Monitoring
- Real-Time Reporting
- Event Logs
- Service Level Agreement (SLA) Management

**Additional Functionality**
- Search/Filter
- Risk Management
- Generative AI
- Alerts/Notifications
- Compliance Management
- Third-Party Integrations
- Certificate Assessment
- API
- Incident Management
- Automated Containment
- Real-Time Data
- Vulnerability Scanning
- Monitoring
- Policy Management
- Asset Discovery
- Penetration Testing
- Runtime Container Security
- Activity Dashboard
- Security Auditing
- Issue Tracking
- Threat Intelligence
- Patch Management
- Endpoint Management
- Collaboration Tools
- Vulnerability Management
- Goal Setting/Tracking
- Vulnerability Assessment
- Asset Tagging
- Assessment Management
- Access Controls/Permissions
- AI Copilot
- Vulnerability/Threat Prioritization
- Vulnerability Protection
- Risk Assessment
- Reporting/Analytics
- SQL Injections

**Communication**
- Status Updates
- Instant Messaging
- Activity Feed
- Notifications
- Comments and Voting
- Discussions
- User Directory
- Online Status of Coworkers

**Inventory Management - Remote Monitoring & Management (RMM)**
- Device Management
- Asset Management
- ITIL Policy Compliance
- User Management
- Task Management
- Issue Management
- Mobile Device Management

**Presenter Tools**
- Live Preview
- Notifications Blocker
- Remote Control
- Switch Presenter

**Scope**
- Endpoint Inclusiveness
- Multi-OS Support

**Functionality**
- Performance Monitoring
- Alerting
- Improvement Suggestions
- Multi-Network Capability

**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**ServiceNow Apps**
- ServiceNow Integration
- Value

**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support

**Remote Support**
- Video chat
- Live text chat
- Ticket submitting

**Administration**
- Real Time Assistance

**Generative AI**
- AI Text Summarization

**Remote Support - Remote Video Support**
- Video Control
- Live Feed
- Video Interaction

**Monitoring - Network Monitoring**
- 360-Degree Network Visibility
- Automated Network Discovery
- Real-Time Monitoring
- Bandwidth Monitoring
- IP Address Monitoring
- Server Monitoring
- Multi-Location Monitoring

**Agentic AI - Salesforce AppExchange Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - SAP Store**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - AWS Marketplace**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration

**Content Management**
- File Sharing
- Document Collaboration

**System Control**
- Device Control
- Web Control
- Application Control
- Asset Management
- System Isolation

**Platform - Mobile Device Management (MDM)**
- Regulation Compliant

**Analysis**
- Threat Detection

**Monitoring and Management**
- Remote Monitoring
- Asset Tracking
- Application Deployment
- Patch Management
- Asset Tracking
- Deployment Management
- Policy Management
- Configuration Management
- IT Incident Management
- Remediation Management
- Support Ticket Management
- Compliance Management
- Activity Tracking
- Help Desk Management
- Inventory Management
- Contract/License Management
- Vendor Management
- Network Monitoring
- Server Monitoring
- Server Monitoring
- Network Monitoring

**Conferencing Options**
- Group Live Chat
- Audio Conferencing
- Video Conferencing
- Video Streaming
- Two-Way Audio & Video
- Conferencing

**Security**
- Reporting and Alerts
- Endpoint Protection
- Remote Wiping

**Management**
- Performance Baseline
- Data Visualization
- Path Analysis
- Real-Time Data
- Historical Trend Analysis

**Maintenance**
- Remote Reboot
- Remote Printing

**Hardware Integration**
- Mobile phones
- AR glasses
- Tablets

**Security**
- Data Security

**Generative AI**
- AI Text Generation
- AI Text Generation
- Generative AI

**Content - Remote Video Support**
- Content Management
- Instruction

**Analytics - Network Monitoring**
- Predictive Performance Analytics
- Packet & Flow Analysis

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Productivity Tools**
- Task Management
- Search
- Mobile
- Multi-Language Support
- Calendar Management
- Document Management
- Project Management
- Content Management
- Workflow Management
- Email Management
- Contact Management
- File Management
- Meeting Management

**Vulnerability Prevention**
- Endpoint Intelligence
- Firewall
- Malware Detection

**Operating System**
- Multi-Systems Support
- Apple Support
- Android Support

**Platform**
- Unified Communications Platform
- Remote Access
- ITIL Policy Compliance
- Asset Tracking
- IT Knowledge Management
- IT Asset Management
- Activity Tracking

**IT Operations & Workflow - Remote Monitoring & Management (RMM)**
- Workflow Management

**Application Tools**
- Password Protection
- Video Call Recording
- In-Browser Application
- Screen Recording
- On-Demand Recording

**Management**
- Device Enrollment
- Device Configuration
- Device Compliance
- Usage Information
- Data Separation

**Communication **
- Text Chat
- VoIP
- Video Conference Call
- Screen Annotations

**Content**
- Guided content
- Content management
- AR annotations

**Platform - Remote Video Support**
- Omni-channel
- Self-Service
- Usability

**Security - Network Monitoring**
- Encrypted Data Transmission
- Zero Trust and Identity Management
- Integrated Network Security
- Service Level Agreement (SLA) Management
- Asset Lifecycle Management
- Application Management
- Configuration Management
- Data Storage Management
- Calendar Management
- Workflow Management
- Compliance Management
- Inventory Management
- Remote Monitoring & Management
- Capacity Management
- Change Management
- User Management
- Configuration Management
- User Management
- Remote Monitoring & Management
- Capacity Management
- Compliance Management
- Service Level Agreement (SLA) Management
- Remediation Management
- Network Resource Management
- Patch Management

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Administration**
- User, Role, and Access Management
- Performance and Reliability

**Security Management**
- Incident Reports
- Security Validation
- Compliance 

**Management**
- Applicatons Management
- Applications Consolidation
- Whitelist
- Blacklist
- Usage Information
- Mobile Device Management
- Lockdown Management
- Endpoint Management
- User Session Management
- Content Management
- Patch Management
- Task Management
- Mobile Content Management
- Security Management
- Audit Management
- Remote Monitoring & Management
- Data Management
- Policy Management
- Compliance Management
- Asset Lifecycle Management
- Configuration Management
- User Management
- Inventory Management
- Software Management
- Deployment Management

**Security**
- Endpoint Protection
- Patch Management
- Disaster Recovery
- Service Management
- Workflow Management
- Remote Monitoring & Management
- Configuration Management
- Task Management
- License Management
- Capacity Management
- Compliance Management
- Service Level Agreement (SLA) Management
- Incident Management

**Service Management**
- Remote Access
- Service Management (Issue Prioritization)
- Ticketing
- Service Level Agreement (SLA) Management
- Remote Access/Control

**Security**
- Data Encryption
- Compliance

**Network Performance - Network Monitoring**
- Dynamic Network Optimization
- Automated Tasks Routing

**Agentic AI - Unified Endpoint Management (UEM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Screen Sharing**
- Decision Making

**Additional Functionality**
- Document Storage
- Chat/Messaging
- File Transfer
- Third-Party Integrations
- Presentation Streaming
- On-Demand Webcasting
- Screen Capture
- Calendar Management
- Multi-Participant Screen Sharing
- Mobile Access
- Brainstorming
- Role-Based Permissions
- API
- Calendar Sync
- Surveys & Feedback
- Customizable Branding
- Email Reminders
- Desktop/Browser Sharing
- Email Management
- Meeting Management
- Collaboration Tools
- Screen Mirroring
- Annotations
- Generative AI
- Whiteboard
- Targeted/Locked Screen Sharing
- Activity Dashboard
- AI Copilot
- Reporting & Statistics
- File Management
- Mobile Screen Sharing
- Video Management
- User Management
- Real Time Screen Sharing
- CRM
- Presenter Control Management
- Drag & Drop
- Microsoft Outlook Integration
- SSL Security
- Video Support
- Scheduling
- Access Controls/Permissions
- Availability Indicator
- @mentions
- Commenting/Notes
- Reminders
- Progress Tracking
- Single Sign On
- Discussions/Forums
- Data Import/Export
- Audio Calls
- Search/Filter

**Additional Functionality**
- API
- @mentions
- Commenting/Notes
- Reminders
- Customizable Branding
- Collaboration Tools
- Surveys & Feedback
- Progress Tracking
- Single Sign On
- Discussions/Forums
- Activity Dashboard
- AI Copilot
- Data Import/Export
- Third-Party Integrations
- Reporting & Statistics
- Audio Calls
- Search/Filter
- Calendar Sync
- Drag & Drop
- Generative AI

**Additional Functionality**
- Mobile Content Management
- Generative AI
- Remote Access & Monitoring
- Deployment Management
- Policy Management
- Patch Management
- Encryption
- Compliance Management
- Alerts/Notifications
- Configuration Management
- User Management
- Support Ticket Management
- BYOD Management
- AI Copilot
- Mobile Device Management
- Endpoint Management
- App Management
- Access Controls/Permissions
- Workflow Automation

**Security**
- Remote Wipe
- Security

**Device Support**
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform
- Video Support

**AI Automation - Network Monitoring**
- Machine Learning-Based Anomaly Detection
- Self-Healing Networks
- Predictive Network Maintenance

**Agentic AI - Enterprise IT Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- AI/Machine Learning
- Third-Party Integrations

**Agentic AI - Remote Monitoring & Management (RMM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Active Directory Integration

**Additional Functionality**
- Audit Trail
- Single Sign On
- Security Tools
- Server Monitoring
- Generative AI
- Self Service Portal
- Event Logs
- Maintenance Scheduling
- Data Import/Export
- Personalization and Recommendation
- AI Copilot
- IT Reporting
- Alerts/Notifications
- Access Controls/Permissions
- Issue Auditing
- Dashboard
- API
- Real-Time Notifications
- Real-Time Monitoring
- Workflow Automation

**Additional Functionality**
- Audit Trail
- Build Automation
- Alerts/Notifications
- Scheduling
- Maintenance Scheduling
- Generative AI
- Dashboard
- Endpoint Protection
- API
- Real-Time Reporting
- Billing & Invoicing
- Anti Virus
- Security Tools
- Performance Metrics
- Event Logs
- Self Service Portal
- Real-Time Analytics
- Backup and Recovery
- CRM
- Real-Time Updates
- AI Copilot
- Customizable Reports
- Usage Tracking/Analytics
- Task Scheduling
- Automatic Backup
- Device Auto Discovery
- Vulnerability Scanning
- For MSPs
- Customizable Branding
- Real-time Alerts
- Activity Dashboard
- Real-Time Data
- Access Controls/Permissions
- Reporting/Analytics
- Network Security
- Uptime Reporting

**Performance**
- Reporting

**Agentic AI - Network Monitoring**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations

**Agentic AI - Mobile Device Management (MDM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integration
- Third-Party Integrations
- Active Directory Integration

**Additional Functionality**
- Audit Trail
- Collaboration Tools
- Generative AI
- Mobile Access
- AI Copilot
- Configurable Workflow
- Data Extraction
- Risk Assessment
- Charting
- Compliance Tracking
- Reporting & Statistics
- Self-Updating Maps
- IT Asset Tracking
- Dependency Tracking
- Data Import/Export
- Data Connectors
- Drag & Drop
- Map Exporting
- API
- Color Codes/Icons
- Uptime Reporting
- Document Storage
- Activity Dashboard
- Scheduling
- Event Logs
- Customizable Reports
- Web Traffic Reporting
- Downtime Tracking
- Threshold Alerts
- Simple Network Management Protocol (SNMP)
- Access Controls/Permissions
- Troubleshooting
- Maintenance Scheduling
- Network Mapping
- Performance Metrics
- Dashboard
- Search/Filter
- Vulnerability Scanning
- Virtualization
- Baseline Manager
- Real-Time Notifications
- Mobile Alerts
- Alerts/Escalation
- Bug/Issue Capture
- Mobile Network Troubleshooting
- Issue Auditing
- Customizable Dashboard
- Email Alerts
- Anti Virus
- Diagnostic Tools
- Remote Update/Installation
- Remote Access/Control
- Workflow Automation

**Additional Functionality**
- Mobile Access
- Usage Tracking/Analytics
- Automatic Reset
- Onsite Printing
- Self Service Portal
- Remote Access/Control
- For Android Devices
- Surveys & Feedback
- Digital Signage
- Barcode/Ticket Scanning
- Touch Screen
- Point of Sale (POS)
- Timeout
- Multi-app mode
- Offline Access
- Generative AI
- QR Codes
- Data Synchronization
- Location Tracking
- AI Copilot
- Browsing Restrictions
- Customizable User Interface
- Self Check-In/Check-Out
- Secure Browsing
- Alerts/Notifications
- Customizable Branding
- Video Looping
- Self Ordering
- For iPad Devices
- Reporting/Analytics
- Single-app mode
- Templates
- Check-in/Check-out
- Ticketing
- Order Entry
- Broadcast Messaging
- Visitor Tracking
- Secure Data Storage
- Access Controls/Permissions
- Wireless Internet Access Control
- Single Sign On
- Enrollments/Onboarding
- Automatic User/Device Recognition
- API
- Kiosk Mode
- Remote Update/Installation
- Activity Dashboard
- Synchronization Scheduling
- IT Asset Tracking
- Two-Factor Authentication
- Wireless Troubleshooting
- Monitoring

**Additional Functionality**
- Remote Monitoring & Management
- AI Copilot
- SSL Security
- File Transfer
- Two-Factor Authentication
- Single Sign On
- Compliance Management
- Collaboration Tools
- Summary Reports
- Activity Dashboard
- Chat/Messaging
- Generative AI
- Session Transfer
- Remote Update/Installation
- Audit Trail
- Customizable Branding
- Server Monitoring
- Real-Time Updates
- Troubleshooting
- Real-Time Monitoring
- Workflow Management
- Multiple User Accounts
- Multi-Channel Communication
- CRM
- Surveys & Feedback
- Activity Tracking
- Self Service Portal
- API
- Support Ticket Management
- Access Controls/Permissions
- Remote Access/Control
- User Management
- Customizable Reports
- Real-Time Notifications
- Video Conferencing
- Diagnostic Tools
- Third-Party Integrations
- Reporting/Analytics

**Administration**
- Usage Information
- Active Directory Integration
- Diagnostics
- Session Recording
- Session Transfer
- Unattended Access
- File Sharing
- Screen Sharing
- File Transfer
- Third-Party Integrations

**Platform**
- Cross-Platform Access
- Mobile Device Access
- Applications Management
- Remote Access/Control
- Communication Management
- Multiple Monitor Access

**Security**
- Remote Wipe
- Device Management
- Device Enrollment
- Compliance Management
- Remote Monitoring & Management
- File Management
- Meeting Management
- Print Management
- User Management

**Management**
- Central Dashboard
- Asset Policy Management
- Risk Management
- Integrations
- User Management
- Support Ticket Management
- Requisition Management
- Inventory Management
- Email Management
- Maintenance Management
- Workflow Management
- Problem Management
- Service Level Agreement (SLA) Management
- Supplier Management
- Procurement Management
- Knowledge Base Management
- Task Management
- Change Management
- Incident Management
- Contract/License Management
- Audit Management
- Configuration Management

**Additional Functionality**
- Role-Based Permissions
- Chat/Messaging
- Whiteboard
- AI Copilot
- API
- Two-Factor Authentication
- Reporting & Statistics
- Secure Data Storage
- Customizable Branding
- Reporting/Analytics
- Remote Printing
- Server Monitoring
- Activity Dashboard
- Real-Time Notifications
- Desktop Virtualization
- Access Controls/Permissions
- Real-Time Monitoring
- Activity Tracking
- Remote Update/Installation
- Event Logs
- Performance Metrics
- Secure Login
- Monitoring
- Real-Time Data
- Uptime Reporting
- Live Chat
- Generative AI
- Collaboration Tools
- Authentication
- Real-Time Chat
- Diagnostics Tools
- Summary Reports
- Drag & Drop
- Multiple User Accounts
- Troubleshooting
- Real-Time Updates

**Additional Functionality**
- Cost Tracking
- Access Controls/Permissions
- Prioritization
- Customizable Fields
- Data Import/Export
- Asset Tracking
- Customizable Branding
- API
- Alerts/Notifications
- Reporting/Analytics
- Barcode/Ticket Scanning
- Monitoring
- Customizable Forms
- Compliance Tracking
- Data Visualization
- Audit Trail
- AI Copilot
- Self Service Portal
- Customizable Reports

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