The basics of the platform are fairly easy to navigate - uploading content, adding/activating users. Given the time zone difference between Canada and Greece, I've often had to utilize the support center. Generally, they are very quick to respond and have provided guidance in a variety of ways: screen share recordings, reference to manuals, or just text responses. Our new account manager Maria has also been very attentive to our needs. Review collected by and hosted on G2.com.
Reporting capabilities are very basic. Unable to create reporting on courses grouped together to form a curriculum. Creating courses also uses the most basic of software so not as dynamic learning as would like
Recently had an incident where a 3rd party user inadvertently changed our URL over a weekend, and the lack of customer service/resolution provided by our previous account manager was not to our satisfaction, despite escalation to your legal department. We lost confidence that this type of breach wouldn't occur in the future. Review collected by and hosted on G2.com.
Hello Shani, thank you for your review! Since you mentioned that you want more enhanced content creation, have you tried TalentLMS AI? It will save you hours from content creation, while delivering engaging and accurate training units for your learners. Learn more here: https://help.talentlms.com/hc/en-us/articles/10963496425756-How-to-use-TalentCraft-to-add-AI-generated-content



