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ShipWorks Reviews & Product Details

ShipWorks is a shipping management software designed for high-volume shippers looking to grow their revenue with faster processing and their bottom line with fulfillment insights. Its unique hybrid architecture allows users to harness the speed, reliability, and redundancy of a desktop and the flexibility and usability of the cloud. The desktop client offers limitless customization options to create a workflow that works for your team. The combination of rapid order processing capabilities and scan-based shipping gives you the competitive edge you need to meet your customers shipping expectations. ShipWorks Hub is a cloud-based platform that allows you to seamless transfer data to and from any system, including your ERP or WMS. Managers can ship smarter with insights from every component of their technology. ShipWorks Hub also allows managers to intelligently route orders to multiple warehouses and monitor activity from anywhere. This customizable solution allows you to rote based on your unique business rules, and can even be set to honor rules set in your sales platform or marketplace.

Seller

Auctane

Discussions

ShipWorks Community

Languages Supported

English

Overview by

Melissa Hedge

Pricing

Pricing provided by ShipWorks.

Basic - High Volume

$499 / mo

10,000 Shipments / mo

Enterprise Plan

$799 / mo

Unlimited Shipments / mo

View More Pricing Information

Top-Rated Alternatives

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ShipWorks Media

The ShipWorks "Best Tool" allows you to compare rates and services across multiple carriers.

ShipWorks customization capabilities are virtually endless with our rules and automation tools. You can set up a workflow that works for your unique business.

ShipWorks Demo - Barcode-Driven Shipping

With ShipWorks, you can go mouseless at the packing station because all your most common shipping functions can be performed with a barcode scanner. Weigh packages, apply shipping profiles, print labels, and more!

ShipWorks Demo - Scan-Based Quality Control

The Ship Works Scan-to-Ship tool allows users to verify items and quantities being picked and packed are correct.

ShipWorks Demo - Desktop/Cloud Hybrid Solution

We have ShipWorks desktop for those doing the packing and shipping to increase speed, reliability, and redundancy. For those analyzing data and routing orders, we have the cloud-based ShipWorks Hub. It can be accessed anyway and integrated with any system, including ERPs and WMSs.

ShipWorks Demo - Any System. Any Channel. Any Carrier.

With over 100 built-in integrations, robust ODBC capabilities, and our API, ShipWorks can connect to anything. You no longer have to jump from cart, to marketplace, to this carrier, to that carrier, and the other. You can do it all on ShipWorks!

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Rob R.

Mid-Market (51-1000 emp.)

3/26/2024

"Prefills shipment info saving shipper lots of time"

5/5

What do you like best about ShipWorks?

My company has used Shipworks for almost a decade. It saves our shipper a lot of time since it pulls feed from Amazon and prefills all the shipment info into UPS Worldship. It works with a lot of other ecommerce platforms too but we've only used for Amazon and our website orders. Review collected by and hosted on G2.com.

What do you dislike about ShipWorks?

Haven't had any issues with it in the nearly 10 years. Review collected by and hosted on G2.com.

Zephora C.

Executive Management Assistant

Small-Business (50 or fewer emp.)

12/22/2022

"It works very well for our retail store"

4/5

What do you like best about ShipWorks?

I like ShipWorks as it integrates and sorts all the orders that were placed from the website and it is easy to print the labels. Easy to use and user-friendly compared to others. Review collected by and hosted on G2.com.

What do you dislike about ShipWorks?

Minor glitches here and there but for the most part, we never encountered issues with ShipWorks. I would still prefer this over the other softwares with the same platform. Review collected by and hosted on G2.com.

Verified User in Food Production

Small-Business (50 or fewer emp.)

6/18/2021

"Shipworks is awesome!"

5/5

What do you like best about ShipWorks?

It just works! And support is excellent, even to just ask general shipping questions. Review collected by and hosted on G2.com.

What do you dislike about ShipWorks?

There isn't anything that we dislike about Shipworks. Review collected by and hosted on G2.com.

Recommendations to others considering ShipWorks:

Shipworks is very powerful; we don't use nearly all the features, so we cannot speak to every feature, but what we use works ideally. It is a desktop application, not cloud-based, which is not a big deal for us but might be for you, so keep that in mind. We use WooCommerce (WordPress) and have a plugin to connect to Shipworks (by ADV Web Design (adv.design)). So if you are looking for a solution for your WooCommerce store, Shipworks will certainly do the trick. Shipworks supports a wide range of shipping services, including USPS, UPS, and FedEx. Review collected by and hosted on G2.com.

What problems is ShipWorks solving and how is that benefiting you?

Shipworks allows us to create, track and manage all of our website and in-house shipments with ease. Review collected by and hosted on G2.com.

Michele R.

Manager

Small-Business (50 or fewer emp.)

11/25/2019

"LOVE SHIPWORKS!"

5/5

What do you like best about ShipWorks?

Customer service is outstanding. Anytime we have an issue they answer right away, remote into my computer and solve the problem for me. Review collected by and hosted on G2.com.

What do you dislike about ShipWorks?

The software is slow sometimes. Other than that no issues Review collected by and hosted on G2.com.

What problems is ShipWorks solving and how is that benefiting you?

We have 3 separate companies and all of them are in our Shipworks interface. We send out hundreds of orders a day and Shipworks handles it great. We can create tons of different subfilters- for example, if we have some customers who need accommodations on their orders, we can create a folder for them. Recently, I wanted a custom built email template- fully designed with images, links, etc. Their technician spent a week coding it for me beautifully and we'll be implementing it shortly. ShipWorks is so easy to work with! Review collected by and hosted on G2.com.

Miles B.

Marketing Manager

Small-Business (50 or fewer emp.)

7/29/2019

"Shipworks works great!"

5/5

What do you like best about ShipWorks?

Their customer supports is better than any company I've ever dealt with. Review collected by and hosted on G2.com.

What do you dislike about ShipWorks?

When upgrading to a newer version on one PC all others wont work until they are updated to the same version. Review collected by and hosted on G2.com.

Recommendations to others considering ShipWorks:

If you have any problems at all with shipworks call up their support line and have them do a remote log-in. 100% of all my issues have been resolved using this message. They will take control of your mouse and show you what they are doing and do it for you so you know how to fix the issue yourself. Review collected by and hosted on G2.com.

What problems is ShipWorks solving and how is that benefiting you?

Printing out shipping labels for our eCommerce store. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

12/10/2019

"Ships work review"

4/5

What do you like best about ShipWorks?

i appreciates automated tasks and scheduling, and how reporting was so easy. Review collected by and hosted on G2.com.

What do you dislike about ShipWorks?

Lack of label diversity and adjustments. Review collected by and hosted on G2.com.

Isaiah P.

Small-Business (50 or fewer emp.)

9/25/2018

"Great Software"

5/5

What do you like best about ShipWorks?

Shipworks is easy to use and it has alot of reports that help you keep track of shipped items Review collected by and hosted on G2.com.

What do you dislike about ShipWorks?

There is a 10GB storage capacity so every few years you have to delete orders. This is a very minor inconvenience Review collected by and hosted on G2.com.

Verified User in Furniture

Small-Business (50 or fewer emp.)

8/30/2018

"Ships Products With Alot Of Headaches"

1.5/5

What do you like best about ShipWorks?

I like the ease of printing labels through Shipworks, when it works at least which it really doesn't sometimes. Expect to reinstall your printer drivers many times. Review collected by and hosted on G2.com.

What do you dislike about ShipWorks?

We do not like the interface of Shipworks, we do not like having to constantly reconfigure our printers. Shipworks also does not properly send follow up emails to customers at all, a huge headache that never worked forcing us to look for alternatives for delivering tracking information and other emails to customers which should have worked better on Shipworks. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

10/9/2018

"Excellent Software And Support"

4.5/5

What do you like best about ShipWorks?

ShipWorks is among the best software I have used and I can not think my business without ShipWorks would be where it is today. The best software and great customer service when something goes wrong Review collected by and hosted on G2.com.

What do you dislike about ShipWorks?

Sending customers email review requests through the software does not work as intended, often times a request is marked as sent but customers do not receive them. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

8/21/2018

"Shipworks works with you"

5/5

What do you like best about ShipWorks?

Shipworks is customizable. The support staff will work with you to get Shipworks to give you the information you need and work the way you want it to, to the best of their abilities. Very responsive support staff. Review collected by and hosted on G2.com.

What do you dislike about ShipWorks?

Sometimes Shipworks doesn't send online store updates to BigCommerce Review collected by and hosted on G2.com.