EasyPost Reviews & Product Details

It seemed great - but here I am days later with several emails to their support and no response after 4+ business days on a one business day supposed SLA. I've found a different vendor to use. Review collected by and hosted on G2.com.

No API keys readily available even after creating my account and adding payment details - no way to remove my account either or remove my payment method. Review collected by and hosted on G2.com.

There is nothing to like about easypost because I cannot get in and there are no humans to help...no one is driving... Review collected by and hosted on G2.com.

Hard to say what I dislike the most as I cannot even get in to use the account...the AI do nothing, and god forbid anyone would work past bankers hours to help the businesses that are trying to use their products... Review collected by and hosted on G2.com.

Ease of use, the CSM is very supportive and helpful Review collected by and hosted on G2.com.

There is no search field for customer's name Review collected by and hosted on G2.com.

EasyPost integrated seamlessly with our business' returns platform. This gave our customers the ability to pay for and download labels to send in their returns at better rates than going to their post office. Review collected by and hosted on G2.com.

International shipping (US to Canada) gets a little bit tricky. Naturally it's more expensive, but trying to update or customize some of the shipment details for duties and border agents doesn't seem to be native to the platform. Had to find a couple workarounds. Review collected by and hosted on G2.com.

The address verification and ability to include my own carrier accounts Review collected by and hosted on G2.com.

Their billing practice is horrendous. They routinely charge BOTH my credit card and my bank account simultaneously. And on top of that, they charge a 3% convenience fee for the credit card payment which I did not authorize. They claim the credit card is only a secondary payment method, but they insist on charging both payment methods anyway. I tried for the longest time to get some correction with customer support, but they were adamant they were doing things right and refused to make any correction. I'm fed up with their abominable billing practices and poor excuse for customer service. Review collected by and hosted on G2.com.

Fast, pretty reliable API. Good portal to review logs of events. Review collected by and hosted on G2.com.

1) Have had issues with the Canada Post test integration not functioning, but this is a very minor issue.

2) My bigger issue is:

I have many multi-box shipments, and I find buying through the orders endpoints awkward and slow because I have to call the order create endpoint twice. The reason for this is because:

I have two FedEx accounts set up because I get different rates from each, depending on the destination. However, I have to send the carrier and service to buy the label from the orders buy endpoint. For all FedEx label buys, it would be ambiguous which account I would be buying from, so I can't do it this way.

So my workaround is to create an order with all of my carrier accounts, look at the various options and choose the rate I want then re-create the order with only the carrier account I need. This is slow because I need to create the order twice.

3) I would also like to see the SmartRate API available in Canada! Review collected by and hosted on G2.com.

Don’t really like it. Too time consuming. Review collected by and hosted on G2.com.

It makes a simple thing complicated. Too many steps Review collected by and hosted on G2.com.

I love the fact that it was super easy to setup. Very good documentation with the api, and excellent support. Integration is easy and the features are endless. I use it often. Review collected by and hosted on G2.com.

Nothing so far, everything has been great Review collected by and hosted on G2.com.

Their response times are insanely fast and super informative! I feel like easypost has some of the best customer service out there Review collected by and hosted on G2.com.

Nothing much to dislike! I have yet to have a poor experience with the site Review collected by and hosted on G2.com.

EasyPost has great support. They respond quickly and have always been able to help me. Review collected by and hosted on G2.com.

More integrations would be nice (freight carriers). Review collected by and hosted on G2.com.