EasyPost Reviews & Product Details

There is nothing to like about easypost because I cannot get in and there are no humans to help...no one is driving... Review collected by and hosted on G2.com.

Hard to say what I dilike the most as I cannot keven get in to use the account...the AI do nothing, and god forbid anyone would work past bankers hours to help the businesses that are trying to use their products... Review collected by and hosted on G2.com.

Ease of use, the CSM is very supportive and helpful Review collected by and hosted on G2.com.

There is no search field for customer's name Review collected by and hosted on G2.com.

EasyPost integrated seamlessly with our business' returns platform. This gave our customers the ability to pay for and download labels to send in their returns at better rates than going to their post office. Review collected by and hosted on G2.com.

International shipping (US to Canada) gets a little bit tricky. Naturally it's more expensive, but trying to update or customize some of the shipment details for duties and border agents doesn't seem to be native to the platform. Had to find a couple workarounds. Review collected by and hosted on G2.com.

The address verification and ability to include my own carrier accounts Review collected by and hosted on G2.com.

Their billing practice is horrendous. They routinely charge BOTH my credit card and my bank account simultaneously. And on top of that, they charge a 3% convenience fee for the credit card payment which I did not authorize. They claim the credit card is only a secondary payment method, but they insist on charging both payment methods anyway. I tried for the longest time to get some correction with customer support, but they were adamant they were doing things right and refused to make any correction. I'm fed up with their abominable billing practices and poor excuse for customer service. Review collected by and hosted on G2.com.

Fast, pretty realiable API. Good portal to review logs of events. Review collected by and hosted on G2.com.

1) Have had issues with the Canada Post test intergation not functioning, but this is a very minor issue.

2) My bigger issue is:

I have many multi-box shipments, and I find buying through the orders end points ackward and slow because I have to call the order create end point twice. The reason for this is because:

I have two Fedex accounts setup because I get different rates from each, depending on the destination. However, I have to send the carrier and service to buy the label from the orders buy end point. For all Fedex label buys, it would be abigous which account I would be buying from, so I can't do it this way.

So my work around is to create an order with all of my carrier accounts, look the various options and choose the rate I want then re-create the order with only the carrier account I need. This is slow because I need to create the order twice.

3) I would also like to see the SmartRate API available in Canada! Review collected by and hosted on G2.com.

Don’t really like it. Too time consuming. Review collected by and hosted on G2.com.

It makes a simple thing complicated. Too many steps Review collected by and hosted on G2.com.

I love the fact that it was super easy to setup. Very good documentation with the api, and excellent support. Integration is easy and the features are endless. I use it often. Review collected by and hosted on G2.com.

Nothing so far, everything has been great Review collected by and hosted on G2.com.

Their response times are insanely fast and super informative! I feel like easypost has some of the best customer service out there Review collected by and hosted on G2.com.

Nothing much to dislike! I have yet to have a poor experience with the site Review collected by and hosted on G2.com.

EasyPost has great support. They respond quickly and have always been able to help me. Review collected by and hosted on G2.com.

More integrations would be nice (freight carriers). Review collected by and hosted on G2.com.

Easypost is really easy, accepting virtually any carrier and was super easy for our staff to implement. Also, we use easypost to create hundreds of labels a day and their customer support is amazing. Highly recommend and integrates with most platforms. Review collected by and hosted on G2.com.

Easypost sometimes can print a little finiky with our printer. Review collected by and hosted on G2.com.