ecomdash Reviews & Product Details

This is a review of my personnal experience.

Ecomdash offers an impressive range of capabilities for managing multiple aspects of e-commerce. This software efficiently handles operations across 14 sales channels simultaneously. It expertly manages purchase orders, inventory, production processes, and the assembly of products and kits. One of its notable features includes the ability to export complex or simple Excel sheets, complete with custom formulas for pricing adjustments. Additionally, Ecomdash allows for the customization of product attributes.

A key strength lies in its SKU management, ensuring seamless integration and differentiation across products, sales channels, and warehouses. Its real-time inventory synchronization across all sales channels enhances operational efficiency. Moreover, Ecomdash excels in pushing listings - including descriptions, images, and pricing - to various platforms. It supports a wide range of marketplaces from Amazon (across regions from the USA to Japan and Europe) to eBay and Etsy, among others.

While the extensive feature list is too lengthy to detail in this review, it's worth noting that mastering Ecomdash can be a considerable investment in time, as it took me two years to fully utilize its capabilities. Review collected by and hosted on G2.com.

Ecomdash presents a few challenges alongside its capabilities. One notable issue is the slow server response during product administration tasks. This can affect the efficiency of managing large inventories or complex operations.

Another limitation is the restriction to only 12 images per product, which unfortunately does not accommodate spin images, potentially limiting the presentation of products from multiple angles or in 360-degree views.

Additionally, Ecomdash alters image filenames into a random alphanumeric format. This practice is not conducive to SEO optimization, as original, descriptive filenames can be more beneficial for search engine visibility.

Prospective users should be aware of the steep learning curve associated with Ecomdash. For those without prior experience in using similar SaaS platforms, getting acquainted with its extensive functionalities may be challenging and time-consuming. Review collected by and hosted on G2.com.

the best feature was how easy it is to create bundles and kits Review collected by and hosted on G2.com.

There are some serious issues with the software. Unfortunately, we were never able to sort them out as their customer service is awful. The staff are condescending and blamed me for errors that were not in my control. We regularly oversold items that should never have been oversold. If you set the available stock level to 20, it would regularly sell 22 or 24 with no explanation from ecomdash staff. There were also issues with sales totals in the dashboard not correlating to our actual sales activity (both understated and overstated). There's no way to change the date/time to local so sales from new trading month will be reported as the previous month. The business financial year cannot be changed either. Photos would vanish from listings, cost prices would appear as zero so our inventory on hand value was never correct, regardless of the number of times we reentered the values. We opened multiple support tickets and none of the issues were ever resolved. Review collected by and hosted on G2.com.

Nothing. The app is dated and awful to use. Review collected by and hosted on G2.com.

Their website claims that their software does EVERYTHING but it is just a lie. In fact, the app does not work properly. The GUI is dated. Worst of all the customer service is awful. One of the worst customer service I dealt with in the past 5 years. Please note that once you add your credit card, it is impossible to remove and they will keep taking money from your card withing sending an email or invoice. Do yourself a favour and stay away. There are plenty better options! Review collected by and hosted on G2.com.

I love that we can easily track our inventory across all platforms. Ecomdash makes it easy to monitor inventory as well as build up kitted products and such. Review collected by and hosted on G2.com.

Support can be extremely slow at times. We had a serious issue that took months to fix which was slightly annoying. Review collected by and hosted on G2.com.

The ability to create kits and create multiple listings from a single item Review collected by and hosted on G2.com.

I dislike about 90% of what the application does, or should I say DOES NOT do despite what they promise. The WORST part is the support staff, most of the time you deal with one particular "Product Specialist" that honestly isn't qualified to pump gas. If you have a problem with her, too bad, cause she's not going to give you the opportunity to deal with anyone else EVER.... Review collected by and hosted on G2.com.

ecomdash offers a wide feature set at a decent price. it has multi-warehouse support, many integrations, an API, kit items, and shipping is built in. Review collected by and hosted on G2.com.

new features are added that break old features. old bugs don't get fixed. site performance is spotty. customer service is horrible and almost never fixes problems successfully. they don't handle returns or defects very well. the product listing features are simplistic. they were bought out by the shady hosting company, endurance international group. Review collected by and hosted on G2.com.

The software is logically designed which makes it easy to use with the provided getting started guide. I can schedule 15 minute support time slots and a support rep calls me and helps me on whatever I am working on. The knowledge base is extensive and instructions are well written and easy to follow. I can tell the support rep what I would like added and they thank me for the feedback and make note of it for future software development. Review collected by and hosted on G2.com.

I wish that I could create listing templates that have a specific warehouse location city, state, zip code instead of having a global zip code assigned or a blank zip code that needs to be populated manually in the product listing. I may be able to work around that with an import but for manually created product listings, the user has to put in the product location zip code because eBay wants that to be accurate. The only other thing I can think of is cosmetic. In the suppliers section, each supplier has their own record accessible by a box with the same graphic in it. I would like to be able to upload a jpg logo of the supplier so at a glance it is visually more appealing. Review collected by and hosted on G2.com.

The service works for its intended use— most of the time. We use this for managing an e-commerce marketplace channel and it drastically reduces the amount of manual work I have to put into keeping up with purchase orders. Review collected by and hosted on G2.com.

The customer service is awful. They do not know how to use the software, will evade your questions, and sometimes just outright not respond to you. They do not “reply all”, so you can never have a group conversation between them and the other marketplace customer support that you are trying to integrate. Review collected by and hosted on G2.com.

The best thing I love about ecomdash is that they handle the automation of all the tracking numbers for all my customers eBay and Amazon orders being uploaded on a daily basis. Review collected by and hosted on G2.com.

I wish their pricing was lower. I currently pay $90 per month on average to handle all my eBay and Amazon orders. I would prefer for the pricing to be lower. Review collected by and hosted on G2.com.

Low price. Listing overview is good. You know which marketplace the product listed or not. Sync time and listing&updating listing are pretty fast. I meant only these three aspects are fast. Review collected by and hosted on G2.com.

If your inventory generally simple and does not require many attribute, ecomdash will be ok for your size of the business. I have over 25K skus and all of them are unique by attributes.

First, ecomdash is very slow. Page loading and file exporting sometimes take forever. I'm with spectrum business, so internet speed is not obstacle, and performing good with other website. However, ecomdash page loading time can take up to 40 seconds, and exporting a 5 skus can take 40 minutes. Really?

Server seems not reliable. If you update the listing information then save the page, ecomdash will display same old information because of page glitch. Especially variation, and variation image. Seriously, I need to reload page more than 10 times to check if variation image actually listed or not.

Second, no variation support for Amazon. So If you have multiple Amazon account or selling on Amazon international (Amazon.uk, Amazon.ca, etc.), you need to create variation listing each site and can sync on ecomdash. There is no option you can add description, shipping template nor any details of attribute. Can you really call ecomdash as a multi channel listing tool??

Third, yes they support chat, phone, email support at no extra charge. However, you will not get an answer for what you are looking for. The biggest reason I do not wish to continue service with ecomdash is the support. Support rep will be nice. But just nice... never will get to the answer you are looking for. Always gave me information that I didn't ask for. Maybe they are just trained not to say something ecomdash can't do.

ecomdash starter pack is only $60 per month. I think it is good for starter pack. I would not pay more for my business size, since ecomdash can not handle for more than that. Review collected by and hosted on G2.com.