Sprinklr Service Features

Based on 71 Sprinklr Service reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 140 Sprinklr Service reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 78 Sprinklr Service reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 75 Sprinklr Service reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 82 Sprinklr Service reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 83 Sprinklr Service reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Provide tools for live chat on one's website. This feature was mentioned in 54 Sprinklr Service reviews.

As reported in 56 Sprinklr Service reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Based on 56 Sprinklr Service reviews. Has the ability to customize look and feel of chatbot to match` company branding.

Based on 56 Sprinklr Service reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows users to test the efficacy of various responses through A/B testing. 51 reviewers of Sprinklr Service have provided feedback on this feature.

Based on 56 Sprinklr Service reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Can collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 53 Sprinklr Service reviews.

Based on 69 Sprinklr Service reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 70 Sprinklr Service reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 73 Sprinklr Service reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 69 Sprinklr Service reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply

Based on 64 Sprinklr Service reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 69 Sprinklr Service reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 67 Sprinklr Service reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Based on 70 Sprinklr Service reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Based on 63 Sprinklr Service reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 64 Sprinklr Service reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 68 Sprinklr Service reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 67 Sprinklr Service reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis. This feature was mentioned in 59 Sprinklr Service reviews.

Provides a repository of information that can be used by those seeking support. 53 reviewers of Sprinklr Service have provided feedback on this feature.

Makes articles in the knowledge base searchable on the web. This feature was mentioned in 54 Sprinklr Service reviews.

As reported in 53 Sprinklr Service reviews. Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices 51 reviewers of Sprinklr Service have provided feedback on this feature.

Based on 52 Sprinklr Service reviews. Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. 53 reviewers of Sprinklr Service have provided feedback on this feature.

Automates some or all operation related tasks This feature was mentioned in 51 Sprinklr Service reviews.

Utilizes artificial intelligence to improve workflows or customer experiences 53 reviewers of Sprinklr Service have provided feedback on this feature.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 54 Sprinklr Service reviews.

Based on 101 Sprinklr Service reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 110 Sprinklr Service reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients. 98 reviewers of Sprinklr Service have provided feedback on this feature.

Allows for live chat to be enabled within the app for customer help. This feature was mentioned in 101 Sprinklr Service reviews.

As reported in 96 Sprinklr Service reviews. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 140 Sprinklr Service reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 108 Sprinklr Service reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 101 Sprinklr Service reviews. Enables employees to denote potential customers.

Establishes a knowledge base for employee reference during conversations. This feature was mentioned in 102 Sprinklr Service reviews.

Based on 102 Sprinklr Service reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 108 Sprinklr Service reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Scours various channels for brand mentions to proactively seek reparative communications. This feature was mentioned in 311 Sprinklr Service reviews.

Creates and assigns support tickets, scheduling them in a timely manner. 308 reviewers of Sprinklr Service have provided feedback on this feature.

Based on 308 Sprinklr Service reviews. Allows administrators to create templated responses to frequently asked questions.

Based on 283 Sprinklr Service reviews. Ability to connect agents with customers through Live Chat.

Based on 326 Sprinklr Service reviews. Connects employees with customers through a social media solution.

Based on 275 Sprinklr Service reviews. Ability to connect agents with customers through email.

Connects employees with customers through a calling solution. This feature was mentioned in 263 Sprinklr Service reviews.

Ability to connect agents with customers through text message solution. This feature was mentioned in 272 Sprinklr Service reviews.

Based on 142 Sprinklr Service reviews. Provides voice call functionality.

Provides an interface for one or more social media channels. 145 reviewers of Sprinklr Service have provided feedback on this feature.

Based on 137 Sprinklr Service reviews. Includes or integrates with live chat initiaited from the company's web site.

Based on 140 Sprinklr Service reviews. Accepts contacts initiated through SMS or other mobile text functions.

Allows CSRs to receive and answer customer emails. 135 reviewers of Sprinklr Service have provided feedback on this feature.

Provides opportunity for customers to give feedback through a survey. 292 reviewers of Sprinklr Service have provided feedback on this feature.

Enables administrators to create customized reports reflecting customer satisfaction. This feature was mentioned in 314 Sprinklr Service reviews.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service. 286 reviewers of Sprinklr Service have provided feedback on this feature.

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. 282 reviewers of Sprinklr Service have provided feedback on this feature.

Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. This feature was mentioned in 50 Sprinklr Service reviews.

Operationalizes data delivery workflows to easily scale repeatable preparation needs This feature was mentioned in 47 Sprinklr Service reviews.

Provide workflows to create and escalate issues related to risks and requests 47 reviewers of Sprinklr Service have provided feedback on this feature.

Integrates with live chat, chatbots, help desk, or other customer service software This feature was mentioned in 45 Sprinklr Service reviews.

As reported in 44 Sprinklr Service reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 45 Sprinklr Service reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

Automates some or all operation related tasks 36 reviewers of Sprinklr Service have provided feedback on this feature.

Monitors call volume and quality to evaluate agent performance. This feature was mentioned in 35 Sprinklr Service reviews.

Has a centralized dashboard for users to interact with. This feature was mentioned in 36 Sprinklr Service reviews.

Forecasts scheduling needs based on historical data. This feature was mentioned in 33 Sprinklr Service reviews.

Based on 35 Sprinklr Service reviews. Tracks agent workloads throughout the day and helps supervisors allocate resources as needed.

As reported in 48 Sprinklr Service reviews. Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc.

Ensures user access management, data lineage, and data encryption This feature was mentioned in 48 Sprinklr Service reviews.

Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. This feature was mentioned in 45 Sprinklr Service reviews.

Based on 44 Sprinklr Service reviews. Perform ad-hoc or ongoing IT audits at different levels of the company.

As reported in 45 Sprinklr Service reviews. Identify risk data attributes such as description, category, owner, or hierarchy.

Based on 45 Sprinklr Service reviews. Protects data with some form of encryption as it leaves your secure or local network.

Allows administrators to set user access privileges to permit approved parties to access sensitive data. This feature was mentioned in 48 Sprinklr Service reviews.

Based on 46 Sprinklr Service reviews. Requires a second level of authentication, such as sms messaging or customized tokens, to access data.

Based on 33 Sprinklr Service reviews. Records sales calls and facilitates playback

Utilizes machine learning technology to analyze recorded sales calls 35 reviewers of Sprinklr Service have provided feedback on this feature.

As reported in 31 Sprinklr Service reviews. Analyzes or facilitates the analysis of recorded and stored sales calls for insight

Leverages analytics to qualify and score calls in real time 31 reviewers of Sprinklr Service have provided feedback on this feature.

Leverages technology to rate or "read" recordings to determine the impact of sales calls 34 reviewers of Sprinklr Service have provided feedback on this feature.

Transcribes sales calls from speech to text This feature was mentioned in 31 Sprinklr Service reviews.

Utilizes artificial intelligence technology to discover insights within recorded sales calls 35 reviewers of Sprinklr Service have provided feedback on this feature.

Based on 51 Sprinklr Service reviews. Provides tools for evaluating customer interactions

Offers features for maintaining fair and consistent scoring This feature was mentioned in 50 Sprinklr Service reviews.

Generates quality and performance reports This feature was mentioned in 50 Sprinklr Service reviews.

Tools for providing personalized feedback and coaching sessions 51 reviewers of Sprinklr Service have provided feedback on this feature.

Provides a centralized dashboard for agents to view their scores and feedback This feature was mentioned in 50 Sprinklr Service reviews.

Tools for educating and training agents This feature was mentioned in 48 Sprinklr Service reviews.

As reported in 49 Sprinklr Service reviews. Integrates with other customer service or CRM software

As reported in 46 Sprinklr Service reviews. Helps ensure customer privacy and data protection

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. 139 reviewers of Sprinklr Service have provided feedback on this feature.

As reported in 132 Sprinklr Service reviews. Callers can be routed to a queue or placed on hold until an agent becomes available.

As reported in 134 Sprinklr Service reviews. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Provides some level of analytics based on keywords and vocal tones. This feature was mentioned in 132 Sprinklr Service reviews.

Has auto dialing or predictive dialing functions for outbound use. This feature was mentioned in 131 Sprinklr Service reviews.

Based on 135 Sprinklr Service reviews. Includes an interactive phone menu.

As reported in 128 Sprinklr Service reviews. Populates CSR's screen with available customer data.

Maintains and shares information across channels and agents as the case progresses. 128 reviewers of Sprinklr Service have provided feedback on this feature.

Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. This feature was mentioned in 130 Sprinklr Service reviews.

Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. This feature was mentioned in 130 Sprinklr Service reviews.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. 143 reviewers of Sprinklr Service have provided feedback on this feature.

Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. This feature was mentioned in 131 Sprinklr Service reviews.

Based on 142 Sprinklr Service reviews. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

Enables the creation of an internal repository of knowledge articles This feature was mentioned in 48 Sprinklr Service reviews.

As reported in 47 Sprinklr Service reviews. Provides workflows for writing, editing, approving, and publishing knowledge article content

Helps users understand which knowledge articles are working and identifies areas of improvement This feature was mentioned in 52 Sprinklr Service reviews.

Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query 46 reviewers of Sprinklr Service have provided feedback on this feature.

As reported in 44 Sprinklr Service reviews. Analyzes customer support tickets or conversations to suggest relevant knowledge articles

Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues 45 reviewers of Sprinklr Service have provided feedback on this feature.

Customize your chat workflows with rules and automations. This feature was mentioned in 57 Sprinklr Service reviews.

Control who the chatbot converses with (and when). 57 reviewers of Sprinklr Service have provided feedback on this feature.

Has the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 57 Sprinklr Service reviews.

Can provide interlocators with menus, through which they can choose a relevant response. 55 reviewers of Sprinklr Service have provided feedback on this feature.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 53 Sprinklr Service reviews.

Offers complete visibility into agent availability to efficiently create and manage schedules. 33 reviewers of Sprinklr Service have provided feedback on this feature.

Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. This feature was mentioned in 33 Sprinklr Service reviews.

Based on 34 Sprinklr Service reviews. Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.

Allows agents to set their own preferences, request time off, and trade shifts. 33 reviewers of Sprinklr Service have provided feedback on this feature.

Based on 32 Sprinklr Service reviews. Allows users to access the software using mobile devices.

Condenses long documents or text into a brief summary. This feature was mentioned in 30 Sprinklr Service reviews.

Based on 38 Sprinklr Service reviews. Allows users to generate text based on a text prompt.

Based on 37 Sprinklr Service reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 45 Sprinklr Service reviews.

Condenses long documents or text into a brief summary. 46 reviewers of Sprinklr Service have provided feedback on this feature.

As reported in 74 Sprinklr Service reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 72 reviewers of Sprinklr Service have provided feedback on this feature.

Simulates human-like speech from text inputs. 72 reviewers of Sprinklr Service have provided feedback on this feature.

Condenses long documents or text into a brief summary. This feature was mentioned in 41 Sprinklr Service reviews.

As reported in 226 Sprinklr Service reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 223 reviewers of Sprinklr Service have provided feedback on this feature.

Simulates human-like speech from text inputs. 113 reviewers of Sprinklr Service have provided feedback on this feature.

Condenses long documents or text into a brief summary. This feature was mentioned in 41 Sprinklr Service reviews.

Based on 42 Sprinklr Service reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 41 Sprinklr Service reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 12 Sprinklr Service reviews.

Allows users to generate text based on a text prompt. 103 reviewers of Sprinklr Service have provided feedback on this feature.

As reported in 103 Sprinklr Service reviews. Condenses long documents or text into a brief summary.

Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

As reported in 31 Sprinklr Service reviews. Allow Gen AI powered chatbots to provide intelligent responses and tailored product recommendations.

Trigger messages based on specific customer actions such as personalized messages, promotions or cart abandonment. 31 reviewers of Sprinklr Service have provided feedback on this feature.

Based on 31 Sprinklr Service reviews. Use Agentic AI to deliver superior customer engagement through human-like conversations.

As reported in 30 Sprinklr Service reviews. Allow users to use voice assistants, such as Alexa, Google Assistant, and Siri to shop using voice commands.

As reported in 30 Sprinklr Service reviews. Enable users to engage in communication apps such WhatsApp, Facebook Messenger, Instagram, WeChat etc.

Allow integration with e-commerce stores to import products, manage inventory and get order notifications. This feature was mentioned in 30 Sprinklr Service reviews.

Based on 30 Sprinklr Service reviews. Add conversational commerce functionality across various sales channels and customer touchpoints.

Integrate with payment platform for accepting payments from the chat interface This feature was mentioned in 30 Sprinklr Service reviews.

As reported in 29 Sprinklr Service reviews. Integrate with CRM, POS or any marketing marketing tools for sending discounts, offers, recommendations and personalized campaigns.

Based on 29 Sprinklr Service reviews. Provide insights into customer behavior, sales trends, and chatbot performance.

Track KPIs like customer satisfaction, conversion rates, and overall sales driven by conversational channels. This feature was mentioned in 29 Sprinklr Service reviews.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input This feature was mentioned in 22 Sprinklr Service reviews.

Works across multiple software systems or databases 22 reviewers of Sprinklr Service have provided feedback on this feature.

Engages in human-like conversation for task delegation 22 reviewers of Sprinklr Service have provided feedback on this feature.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 22 Sprinklr Service reviews.

Capability to perform complex tasks without constant human input 18 reviewers of Sprinklr Service have provided feedback on this feature.

Based on 18 Sprinklr Service reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting This feature was mentioned in 18 Sprinklr Service reviews.

Capability to perform complex tasks without constant human input This feature was mentioned in 11 Sprinklr Service reviews.

As reported in 11 Sprinklr Service reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases This feature was mentioned in 11 Sprinklr Service reviews.

Improves performance based on feedback and experience 11 reviewers of Sprinklr Service have provided feedback on this feature.

Engages in human-like conversation for task delegation 11 reviewers of Sprinklr Service have provided feedback on this feature.

Based on 12 Sprinklr Service reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives 12 reviewers of Sprinklr Service have provided feedback on this feature.