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Compare Sprinklr Service and Sprout Social 
Featured Products
At a Glance
Market Segments
Enterprise (42.6% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
$4,200.00 1 User Per Year
Starting at $199.00 1 user/per month (billed annually)
Sprinklr Service
Star Rating
(718)4.3 out of 5
Market Segments
Enterprise (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSprout Social
Star Rating
(5,755)4.4 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $199.00 1 user/per month (billed annually)
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sprout Social excels in user satisfaction, boasting a significantly higher overall score compared to Sprinklr Service. Users appreciate its intuitive interface and powerful analytics, making it a favorite for social media management.
- Users say that the implementation process for Sprout Social is notably smooth, with many highlighting the easy onboarding experience. In contrast, some Sprinklr Service users have mentioned challenges in configuring the platform to fit their specific workflows.
- Reviewers mention that Sprout Social's robust features, such as the ability to publish across multiple channels simultaneously, greatly enhance productivity. This feature is particularly praised for simplifying social media management, while Sprinklr Service users appreciate its customization options for defining workflows.
- According to verified reviews, Sprout Social stands out for its quality of support, with users frequently noting responsive assistance and helpful resources. On the other hand, while Sprinklr Service also offers support, some users feel it could be improved to match the level of service provided by Sprout Social.
- Users highlight that Sprout Social's analytics module provides clear and actionable insights, which is a significant advantage for data-driven decision-making. In comparison, Sprinklr Service users value its ability to unify customer interactions across channels, but some feel it lacks the depth of analytics found in Sprout Social.
- Reviewers appreciate the scalability of Sprinklr Service, making it suitable for complex enterprise needs, while Sprout Social is favored by small businesses for its ease of use and lower entry-level pricing. This makes Sprout Social a more accessible option for smaller teams looking to enhance their social media presence.
Pricing
Entry-Level Pricing
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Sprout Social
Standard
Starting at $199.00
1 user/per month (billed annually)
- 5 social profiles
- All-in-one social inbox
- Social content calendar
Free Trial
Sprinklr Service
Free Trial is available
Sprout Social
Free Trial is available
Ratings
Meets Requirements
8.5
588
8.5
5,033
Ease of Use
8.3
604
8.8
5,086
Ease of Setup
8.0
447
8.7
3,470
Ease of Admin
8.1
235
8.8
2,167
Quality of Support
8.1
565
8.6
4,500
Has the product been a good partner in doing business?
8.6
236
8.7
2,134
Product Direction (% positive)
8.7
594
8.9
4,957
Features by Category
Ticket and Case Management
8.6
69
|
Verified
Not enough data
8.4
70
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Not enough data
Generative AI
7.4
45
Not enough data
7.0
46
Not enough data
Agentic AI - Help Desk
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Not enough data
Communication Channels
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Not enough data
Platform
7.6
71
|
Verified
Not enough data
7.8
140
|
Verified
Not enough data
8.6
78
|
Verified
Not enough data
8.2
75
|
Verified
Not enough data
8.9
82
|
Verified
Not enough data
8.9
83
|
Verified
Not enough data
Social Analytics
Not enough data
7.7(won by default)
2956
Not enough data
7.8(won by default)
3141
Not enough data
8.7(won by default)
3306
Not enough data
7.2(won by default)
2595
Not enough data
7.0(won by default)
2602
Not enough data
7.2(won by default)
2361
Not enough data
7.1(won by default)
2299
Reports & Dashboards
Not enough data
8.1(won by default)
3179
Not enough data
8.5(won by default)
3244
Not enough data
8.5(won by default)
3085
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
6.2(won by default)
893
Not enough data
6.2(won by default)
886
Not enough data
6.2(won by default)
878
Not enough data
6.2(won by default)
884
Not enough data
6.2(won by default)
885
Administration
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Not enough data
Knowledge Management
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Not enough data
Compliance
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Not enough data
Customer Support
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Not enough data
Data Security
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Not enough data
Administration
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Not enough data
Generative AI
7.3
41
Not enough data
Call Analytics
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Not enough data
Agent Performance Management
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Not enough data
Generative AI
6.3
30
Not enough data
Agentic AI - Conversation Intelligence
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Not enough data
Quality Assurance
8.2
51
Not enough data
7.9
50
Not enough data
8.3
50
Not enough data
Engagement
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Not enough data
Performance
7.9
49
Not enough data
8.3
46
Not enough data
Generative AI
6.9
42
Not enough data
7.2
41
Not enough data
Channels
6.9
142
Not enough data
8.4
145
Not enough data
7.9
137
Not enough data
7.5
140
Not enough data
7.6
135
Not enough data
Generative AI
6.6
113
Not enough data
Functions
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
128
Not enough data
Agentic AI - Contact Center
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Not enough data
Administrative
7.8
130
Not enough data
7.8
130
Not enough data
8.4
143
Not enough data
7.8
131
Not enough data
7.9
142
Not enough data
Content & Collaboration
Not enough data
8.9
3125
Not enough data
7.9
2913
Not enough data
8.2
2967
Not enough data
8.0
2860
Not enough data
8.3
2975
Not enough data
Feature Not Available
Social Management
Not enough data
8.6
4149
Not enough data
8.9
4140
Not enough data
8.0
3785
Not enough data
8.5
4089
Not enough data
Feature Not Available
Not enough data
7.9
2876
Not enough data
7.5
2474
Agentic AI - Social Media Management
Not enough data
6.2
1062
Not enough data
6.4
1052
Not enough data
6.5
1049
Not enough data
6.5
1044
Not enough data
6.4
1035
Not enough data
6.4
1036
Not enough data
6.4
1032
Responses
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Not enough data
Platform
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Not enough data
Generative AI
7.9
38
Not enough data
7.8
37
Not enough data
Workforce Management
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Not enough data
Administration
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Not enough data
Monitoring & Listening
Not enough data
8.5
1894
Not enough data
7.0
1431
Not enough data
8.0
1198
Not enough data
7.9
1183
Not enough data
7.7
1155
Not enough data
7.8
1182
Agentic AI - Social Media Listening Tools
Not enough data
6.4
387
Not enough data
6.4
385
Not enough data
6.4
388
Not enough data
6.4
386
Not enough data
6.4
386
Data Management & Analysis
Not enough data
7.5
1200
Not enough data
8.6
1953
Not enough data
8.0
1219
Not enough data
7.8
1124
Generative AI
7.8
74
Not enough data
7.4
72
Not enough data
7.2
72
Not enough data
Communication
7.8
101
|
Verified
Not enough data
8.3
110
|
Verified
Not enough data
7.6
98
Not enough data
8.2
101
Not enough data
7.3
96
Not enough data
Internal Use
7.8
140
|
Verified
Not enough data
8.0
108
|
Verified
Not enough data
7.9
101
Not enough data
8.4
102
Not enough data
8.0
102
|
Verified
Not enough data
8.1
108
|
Verified
Not enough data
Generative AI
7.5
41
Not enough data
Self-Service Experience
8.0
53
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Not enough data
Self-Service Platform
8.1
53
Not enough data
7.7
51
Not enough data
7.4
53
Not enough data
7.7
54
Not enough data
Agentic AI - Customer Self-Service
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Not enough data
Generative AI
6.9
226
7.1
859
6.8
223
6.9
848
Process
8.3
311
8.4
1449
7.7
308
7.9
1236
8.1
308
7.7
1003
Channels
7.3
283
Feature Not Available
8.8
326
8.8
1498
7.2
275
Feature Not Available
6.6
263
Feature Not Available
7.5
272
Feature Not Available
Insight
7.7
292
7.4
1124
8.3
314
8.4
1420
7.9
286
Feature Not Available
7.6
282
Feature Not Available
Generative AI
7.5
12
Not enough data
Generative AI
7.1
103
Not enough data
7.0
103
Not enough data
Conversational AI - Conversational Commerce Platforms
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Not enough data
Platform integration - Conversational Commerce Platforms
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
29
Not enough data
7.1
29
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sprinklr Service and Sprout Social are categorized as Social Customer Service
Unique Categories
Sprinklr Service is categorized as Conversational Commerce Platforms, Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Live Chat, Help Desk, Contact Center Workforce, Contact Center, Customer Self-Service, and AI Customer Support Agents
Sprout Social is categorized as Social Media Suites, Social Media Listening Tools, Social Media Management, and Social Media Analytics
Reviews
Reviewers' Company Size
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprout Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
11.2%
Marketing and Advertising
10.3%
Information Technology and Services
5.2%
Financial Services
5.2%
Telecommunications
3.9%
Other
64.2%
Marketing and Advertising
20.8%
Non-Profit Organization Management
6.1%
Higher Education
5.5%
Information Technology and Services
3.7%
Financial Services
3.2%
Other
60.8%
Alternatives
Discussions
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
Is there a place of education for users?
6 Comments
EC
https://support.sproutsocial.com/hc/en-usRead more
Is Sprout Social legit?
4 Comments
JG
Definitely! Very useful and intuitive platform to manage and analyze social media.Read more
How can I access a more affordable reasonably priced membership with Sprout Social
3 Comments
RS
Feel free to chat us directly at Sprout and we can get you in touch with a team member who can walk through your specific use case for you and the best...Read more
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