--- title: Sprinklr Service Reviews meta_title: 'Sprinklr Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 753 reviews by the users' company size, role or industry to find out how Sprinklr Service works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 753 scale: '5' date_modified: '2026-08-14' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Sprinklr Service Reviews **Vendor:** Sprinklr **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.3/5.0 **Total Reviews:** 753 ## About Sprinklr Service Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. ## Sprinklr Service Pros & Cons **What users like:** - Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience. (81 reviews) - Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms. (64 reviews) - Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction. (52 reviews) - Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs. (47 reviews) - Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences. (37 reviews) - Users find Sprinklr **easy to use** once familiar, benefiting from helpful support and effective scheduling tools. (30 reviews) - Centralization (29 reviews) - Integrations (29 reviews) - Users value the **customizable interface** of Sprinklr Service, enhancing their social media management and reporting efficiency. (29 reviews) - Intuitive (24 reviews) **What users dislike:** - Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues. (29 reviews) - Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient. (27 reviews) - Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency. (26 reviews) - Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction. (23 reviews) - Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams. (21 reviews) - Time Delays (20 reviews) - Delays (14 reviews) - Users experience **poor customer support** with slow responses, frequent crashes, and issues with AI understanding nuances. (14 reviews) - Users frequently face **software bugs** that hinder functionality, including issues with dark mode and case transfers. (14 reviews) - Time-Consuming (14 reviews) ## Sprinklr Service Reviews ### 1. Customizable Rules Engine and Regex Detection for Proactive Outage Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Asrul R. | Social Media & Consumer Insights Analyst / Platform Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Sprinklr Service?** It offers a fully customizable rules engine that precisely delivers my required business outcomes. The ability to implement custom fields and custom macros opens up opportunities to analyze our data through an extremely specific lens. The most impactful discovery has been leveraging message-level regex keyword detection. This capability allows us to detect early outages and system issues automatically, long before a case even lands with a live agent for verification. **What do you dislike about Sprinklr Service?** While Sprinklr Service is highly capable, its pricing model is a significant drawback. The platform carries a high total cost of ownership, and the complex add-on licensing structure makes it difficult to scale cost-effectively. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service addresses manual triage delays and rigid queuing systems by introducing a highly adaptive, rule-based operational workflow. The platform solves manual misrouting through precise routing configurations dictated by specific conditions, ensuring complex issues instantly reach specialized agents without human intervention. During unpredictable high-volume spikes, the rule engine seamlessly implements a buffer to overwrite an agent's maximum concurrency, keeping critical queues moving smoothly without overwhelming the frontline staff. Additionally, it addresses structural queue bottlenecks by using dynamic workqueues to overwrite standard queue logic, giving us the agility to bypass normal routing sequences and fast-track priority items. Finally, the platform mitigates inbound channel noise by leveraging automated rules to auto-hide and auto-close irrelevant interactions, effectively cleaning up the workspace so our agents can focus entirely on high-value, actionable customer cases. ### 2. Streamlines Social Media Management Perfectly **Rating:** 5.0/5.0 stars **Reviewed by:** Waqar A. | ORM, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2023 **What do you like best about Sprinklr Service?** I use Sprinklr Service mainly to handle brand social media on a daily basis. I like how it keeps all social media interactions in one place, making everything easier to manage and respond to. It helps me manage messages, comments, and overall engagement across different platforms without things getting messy. What I like is that everything stays in one place, so it's easier to keep track of conversations and make sure no customer query is missed. It just makes the whole process of managing social media a lot smoother and more organized. It helps me manage a large volume of messages and comments without missing anything, which used to be a challenge earlier. Also, keeping everything in one place saves time and makes handling social media much more organized. **What do you dislike about Sprinklr Service?** Some dashboard and filtering options feel a bit complex at first, so a simpler layout or clearer navigation would make things even smoother. **What problems is Sprinklr Service solving and how is that benefiting you?** I use Sprinklr Service to manage a large volume of social media interactions effortlessly, keeping messages, comments, and engagement organized, ensuring no query is missed, and saving time with everything centralized. ### 3. Sprinklr’s Content Library Makes Posting Fast and Easy Anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Donna H. | Customer Service Rep, and Social Media Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Sprinklr Service?** We absolutely love how there is a CONTENT library for quick posts! We can either use our desk top computers in the office or our own handheld phones with ease of posting either way! **What do you dislike about Sprinklr Service?** I have used REPUATION and another smaller web posting service that didn't have the same kind of abilities. There isn't a lot that I dislike about Sprinklr. **What problems is Sprinklr Service solving and how is that benefiting you?** We did have a bit of an issue that was sorted out quickly with our SM marketing department with our hospitals not being able to be put onto the posts... It was resolved quickly. ### 4. A good chatbot platform for the website **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Sprinklr Service?** The entire ease of setting it up and customizing the workflows as per business requirements is very good. It is a low code platform and the entire development becomes super easy for the tech team. This provides the required agility in the evolving world. **What do you dislike about Sprinklr Service?** There is nothing particular that I dislike. Would have liked if it would have evolved into a CDP platform considering its breadth of service offerings now. **What problems is Sprinklr Service solving and how is that benefiting you?** It is solving the problem of customer chat on my website. Earlier, we had different solutions, but this fulfilled all our business requirements. Customers can avail self-service on our corporate website when they decide to interact and use the chat option. They can also talk in natural language and the platform can help us generate leads. ### 5. Sprinklr - The perfect CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal Singh C. | Quality Analyst SME, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** Sprinklr provides us widget option that help us to get various reports for agent performance and customer transactions details. Knowledge base has been improved so we can easly get the articles by mentioning keywords. Its chat option is very cool where we can easly park chat and reconnect with the customer. AI agent is superb. **What do you dislike about Sprinklr Service?** Voice dailer option can be intrigated so we can get everythin at one place. **What problems is Sprinklr Service solving and how is that benefiting you?** It has a knowledge base along with all the articulates for different regions that help us whenever we need. We can edit the widgets and download the data according to our needs. ### 6. Sprinklr Service Streamlines End-to-End Support with Powerful Agent Copilot Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Imanda I. | Office Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Sprinklr Service?** Sprinklr Service is where we run our end-to-end support workflows and using the new dialogue tree tool within the Agent Copilot to give my team a step-by-step map for solving technical problems. I also use the Model Context Protocol (MCP) to let our AI Copilots to talk directly to our internal databases so they can fetch real-time shipping or billing data for the agent automatically. furthermore, we also utilize the new supervisor audio transfer that let supervisor to hear agent conversation with customer during the support calls, coaching is much more easier because supervisor can hijack and gives guidance to the agent in real-time and solve customer issues. **What do you dislike about Sprinklr Service?** I think Sprinklr Service need to improves the processing delay within the Copilot tools, it is great that the AI can run its own prompt to find answer, but sometimes it adds a 3 to 5 second delay to the chat which can feel like a long time during a live support session with customer. There are also bugs with the copy and paste tools, I accidently copies the formatting code along with the text when copying answer on the Copilot, which makes the message look messy when I paste it to a customer. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service provide a better transition coaching from the supervisor as now they can hear the live conversation between support agents and customer, they can gives a live feedback and feedback on how agents should approach and explain complex issues to the customer. ### 7. With Sprinklr, managing influencer campaigns becomes streamlined and far less chaotic **Rating:** 4.5/5.0 stars **Reviewed by:** Michael K. | Marketing customer service, Renewables & Environment, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Sprinklr Service?** Sprinklr as renowned for its unified platform for social media management. What I like best is the analytics part, which gives a deep insight into campaign performance that was previously difficult to collate. The content calendar feature is a lifesaver too, as it makes planning and scheduling posts across different channels super easy. It’s a game-changer for teams looking to coordinate social work efficiently. **What do you dislike about Sprinklr Service?** One thing that can be said about Sprinklr is that as powerful as it is, it can also feel pretty overwhelming with all of the features it provides. It has a somewhat steep learning curve at first, and sometimes it can be tricky to find the precise setting you want. The downside is also that I found the pricing to be quite high, which could be a hurdle for smaller businesses. **What problems is Sprinklr Service solving and how is that benefiting you?** In many ways, the feature set is so broad (and powerful) that it can Pretty Overwhelmed feel to Sprinklr when you first arrive. And sometimes all that creates this feeling takes a little While to navigate precisely where you want. Inflection points are also a problem- in this instance the cost of Sprinklr is rather high. This could mean it is out of reach for smaller businesses. ### 8. Sprinklr helps us track customer feedback efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Morgan F. | Customer experience Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Sprinklr Service?** The greatest feature is that all the customer feedback is displayed in one dashboard. I am also able to keep track of the reviews in several channels, and notice the trends without having to change between various systems. Its capabilities allow me to prioritize answers and cope with tasks. This has brought a better organization to my work and has enabled me to respond to customers quicker, and I have been able to maintain engagement on all fronts. **What do you dislike about Sprinklr Service?** The issue with it that irritates me is that Sprinklr may seem somewhat complicated because of all the information and choices there. Reviews can not always be filtered and handled intuitively and may require more time than anticipated. Although it contains a great number of helpful functions, they can be difficult to use. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr is the solution to the issue of fragmented customer reviews on various platforms. I used to visit every site separately and this was time consuming. All reviews can now be seen and answered in a single place which saves time and avoids errors. It enhances my customer-related interaction process and makes my team responsive enough to create a better customer engagement. ### 9. Sprinklr Service: Enhancing CRM and Competitor Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Pooja P. | Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2026 **What do you like best about Sprinklr Service?** I use Sprinklr Service for managing customer support and it's a CRM tool that enhances customer insights and assists with trend analysis and development. I appreciate its capability for proactive listening across multiple channels like Twitter, Facebook, Instagram, and LinkedIn. I also like its benchmarking, engagement-to-marketing features, and the competitor analysis feature that helps keep a tab on competitors. Additionally, the setup was very easy and I found the support service to be great. **What do you dislike about Sprinklr Service?** nothing **What problems is Sprinklr Service solving and how is that benefiting you?** I use Sprinklr Service for managing customer support and enhancing CRM insights. It helps with proactive listening across multiple channels and keeping tabs on competitors with competitor analysis. ### 10. Sprinklr- Global Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin G. | Quality Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Sprinklr Service?** Sprinklr Service stands out for its AI-powered automation and unified platform approach, which allows businesses to manage customer interactions across multiple channels in one place. I especially like how it integrates social media, messaging apps, and customer support into a single dashboard, making it easier to track and respond to customer needs in real time. Additionally, its advanced analytics and reporting tools help businesses gain deeper insights into customer behavior and improve decision-making. **What do you dislike about Sprinklr Service?** Sprinklr Service could improve its user experience, as the platform can feel complex and overwhelming, especially for new users. Simplifying the interface and making navigation more intuitive would make it easier to adopt. Additionally, faster onboarding with clearer tutorials or guided workflows would help users understand and utilize its full capabilities more effectively. Improving response times in customer support and optimizing system performance for smoother operation would also enhance the overall experience. **What problems is Sprinklr Service solving and how is that benefiting you?** We can easily access the customer interactions and knowledge-base. Widgets are editable according to our needs. ### 11. Sprinklr Service Removes Language Barriers and Empowers Global Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge M. | Senior security analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Sprinklr Service?** I believe Sprinklr Service is the top customer service management platform because they manage to removes the language barrier for our global team. If a customer writes to us in a language that our support agent doesn't speak, the AI automatically translates our internal help articles into the agent's language. This means any agent can help any customer without needing to use separate translation website or apps, makes the team much more confident. **What do you dislike about Sprinklr Service?** Setting up Sprinklr Service is complex, especially for the call reroutes that is still very hard to learn. I wish there was a simpler drag-and-drop way to change how our calls are routed without needing a technical expert to assist. **What problems is Sprinklr Service solving and how is that benefiting you?** With Sprinklr Service, it is faster to transfer call for idle agents, our customer spend much less time waiting on hold while we try to find someone to take their call. ### 12. Best social media magagement tool EVER **Rating:** 5.0/5.0 stars **Reviewed by:** Julian R. | Social Media Associate Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** The new AI tools are great. Simplifies many processes and provides the best insights based on the available data. It's pretty straightforward and intuitive to use. **What do you dislike about Sprinklr Service?** Translations to Spanish still need improvements overall. **What problems is Sprinklr Service solving and how is that benefiting you?** Manage all the social networks easily, assigning roles and accounts for each individual is a win. Avoid publishing by mistake in other platforms is the best feature. Also, the almost native social media features Sprinklr has is a game-changer. ### 13. Insightful Analytics That Strengthen Customer Care **Rating:** 4.5/5.0 stars **Reviewed by:** Shafat Z. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Sprinklr Service?** Insight and helps us with the analytices of the customer care **What do you dislike about Sprinklr Service?** Sometimes the core team of sprinklr doesn't support for the tech issues **What problems is Sprinklr Service solving and how is that benefiting you?** The performance of the tool was low at the beginning later on it was improved and now it runs smooth ### 14. Omnichannel Powerful for Customer Service with Sprinklr **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed I. | Developer, System admin, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Sprinklr Service?** What I like best about Sprinklr Service is unified platform for customer service across all digital channels. It gives agents and supervisors a 360° view of the customer, combines AI-driven insights with real-time engagement, and makes it easier to deliver consistent, personalized support at scale. and the easiness of use **What do you dislike about Sprinklr Service?** some workflows require multiple steps to complete simple tasks, and performance can occasionally be slow when handling large volumes of data. and some times it needs the MS involvement. **What problems is Sprinklr Service solving and how is that benefiting you?** the problems of managing customer service across many digital channels by bringing everything into one unified platform. Instead of switching between tools, it centralizes conversations, customer history, and performance data in a single view. This benefits me by saving time, improving agent efficiency, and enabling faster, more consistent responses. ### 15. Clear Scope of Work and Purpose-Driven APIs **Rating:** 5.0/5.0 stars **Reviewed by:** Vicky K. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Sprinklr Service?** Clear Scope of Work Defined example the Costing is for what purpose. IT related API`s would be exactly for what reason **What do you dislike about Sprinklr Service?** Issues occurred on real time SPOC is not available, however via Service Ticket it gets resolved **What problems is Sprinklr Service solving and how is that benefiting you?** API integration and Social Platform inclusion seamless process ### 16. Accurate, Reliable Customer Management with Impressive New AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Kavita S. | Operation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Sprinklr Service?** Sprinklr has been managing our customer base for a long time, and the best thing I like about it is its accuracy. It has never given us a bad experience. Even its new AI features are really good, and they also audit our customer interactions. **What do you dislike about Sprinklr Service?** The only thing I don’t like about Sprinklr is its multi-level login system. I wish it would let us use it on multiple devices instead of being limited to just one. **What problems is Sprinklr Service solving and how is that benefiting you?** Its solving our customer base, customer interaction and as mentioned previously with the addition of new AI features it manages our audits as well ### 17. Sprinklr platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmer F. | Senior Officer Web & Seo, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Sprinklr Service?** Tracking and analyzing content feels very smooth and seamless. **What do you dislike about Sprinklr Service?** They really need to improve the user experience, because right now it doesn’t feel as smooth or intuitive as it should. **What problems is Sprinklr Service solving and how is that benefiting you?** I really like the social platform analysis available on the platform. ### 18. All in One Tool with Sleek & Easy UI **Rating:** 4.5/5.0 stars **Reviewed by:** Akhil B. | ORM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Ease of adding customised macros and how seamlessly they integrate with automated rules to route, tag, and update case statuses instantly. **What do you dislike about Sprinklr Service?** The search functionality within historical cases could be sharper. When trying to look up old customer interactions using specific keywords or specific custom fields, the filtering process can feel a bit rigid. A more flexible, Google-like global search would save a lot of time. **What problems is Sprinklr Service solving and how is that benefiting you?** Option to like the comments or post on instagram via tool itself. ### 19. Streamlined Client Engagement Across Social Media **Rating:** 5.0/5.0 stars **Reviewed by:** Gessica C. **Reviewed Date:** January 22, 2026 **What do you like best about Sprinklr Service?** I like how Sprinklr Service lets me engage directly with clients across all social media platforms and helps me manage my agents in one place. I find it really useful that all the information I need is gathered in one place, making it easy to tag and get detailed info from client's conversations. The filters are great because they help reduce spam and noise, allowing the team to focus where it's needed. It also simplifies sharing information and engaging quickly on all social channels. Plus, Sprinklr Service helps me understand my clients better, which is crucial for improving my strategy and content. **What do you dislike about Sprinklr Service?** The care console and chatbot could be more user-friendly. **What problems is Sprinklr Service solving and how is that benefiting you?** I engage directly with clients on all social media and manage agents in one place. It helps share info, engage and respond quickly, filters spam, and redirects focus. I understand clients better and improve my strategy and content. ### 20. Robust, Intuitive Hub for Managing Customer Engagements Across Social Channels **Rating:** 5.0/5.0 stars **Reviewed by:** Zaria S. | Social Media Specialist and Blogger, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Sprinklr Service?** Sprinklr’s Care Console is central to my daily workflow, serving as a robust and dependable hub for managing customer engagements. Its intuitive interface streamlines the review and response process, allowing me to maintain high-quality interactions across multiple social channels with significant ease. **What do you dislike about Sprinklr Service?** Connected accounts may experience intermittent connectivity issues, which can cause temporary disruptions to your workflow. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr takes the noise out of social media management. It simplifies cross-channel monitoring so we never miss a trend, while its automated workflows ensure our support team stays fast, focused, and effective. ### 21. Value for Money **Rating:** 4.5/5.0 stars **Reviewed by:** GURDEEP S. | Assistant Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** The new AI generated disposition is really good it focus on reducing the efforts **What do you dislike about Sprinklr Service?** It should have multiple level login to enhance the security and also it should give access to login to multiple devices **What problems is Sprinklr Service solving and how is that benefiting you?** Chat bot and contact center ### 22. Sprinklr Adds Real CRM Value with Strong New AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav K. | Assistant Manager Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Sprinklr Service?** Sprinklr has been playing an important role in our CRM function. It has added real value by helping us build a more customer-centric operation, and the newly added AI features are also very good. They even allow us to create new dispositions. **What do you dislike about Sprinklr Service?** It should offer multiple login options as well, so it’s more efficient to use. **What problems is Sprinklr Service solving and how is that benefiting you?** It’s helping us manage our CRM relationships and handle audit checksheets more smoothly, especially with the newly integrated AI features. ### 23. A POWERFULL TOOL MANAING TICKETS **Rating:** 5.0/5.0 stars **Reviewed by:** Keerthana M. | Associate CS, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** We can simulate customer interactions in bulk via the new AI plus studio, work space to see exactly the bots will respond before pushing changes live **What do you dislike about Sprinklr Service?** Steeper learning curve and setup complexity also entry level pricing Transparency **What problems is Sprinklr Service solving and how is that benefiting you?** It solves the problem of fragmented communication by unifying all social conversations,which improves response time and ensures consistent customer support. ### 24. Unified Customer Engagement Through a Single Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Sprinklr Service?** Sprinklr Service helps streamline day‑to‑day operations by centralizing case management, reducing manual work, and improving visibility into customer interactions across teams. **What do you dislike about Sprinklr Service?** While Sprinklr Service is a powerful and flexible platform, certain areas—particularly dashboard creation and advanced reporting—can present a learning curve. Improving usability through more intuitive configuration tools and additional out‑of‑the‑box templates would enhance the self‑service experience. That said, Sprinklr’s support team has consistently been responsive, knowledgeable, and effective in helping navigate these complexities. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr allows us to respond to customers in one place instead of logging into all the different channels. This saves a lot of time and allows for easier reporting. ### 25. Highly Customizable and Effective Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Warren A. **Reviewed Date:** December 14, 2025 **What do you like best about Sprinklr Service?** I currently lead a team of 15 people who chat with customers via the Sprinklr platform. It allows us to speak with customers via a new method, it has great reporting built-in to the backend and is customizable to our business needs. I enjoy the functionality of the Sprinklr Service page, the customization is the greatest feature in my opinion. We are able to build our reports directly around metrics that are important for our wider business. This allows us to drive engagement between our team members and our customers in a more refined way. I believe the initial setup was smooth, and I highly rate its functionality and the ability to handle chats from multiple online sources via one system. **What do you dislike about Sprinklr Service?** Sometimes because of the amount of customization available, it can be overwhelming at times. Possibly a clearer way to navigate the different options available. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service allows us to chat with customers via multiple online sources. It offers great built-in reporting and customization around metrics important for our business, driving team and customer engagement in a refined way. ### 26. Basic, Intuitive UI with Features Right Where You Need Them **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek P. | Assistent Manager Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Sprinklr Service?** The product UI is very basic and easy to understand. All the services and features are placed in the right spots, so you don’t have to go searching around or jump between different sections to find what you need. **What do you dislike about Sprinklr Service?** The only thing I dislike about Sprinklr is its multi-login system. It should allow us to log in from multiple accounts. **What problems is Sprinklr Service solving and how is that benefiting you?** Currently, it’s helping us manage our customer ticket system and even supports our quality parameters. ### 27. One of the greatest social tool !! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashutosh C. | Senior developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2023 **What do you like best about Sprinklr Service?** I like that sprinklr keep adding new updates which make it more simple to use... The auto save option is very helpful because my work never gets lost. Dark mode and notifications help me when I work night time... Also the team chat and support is handy for quick help. Overall it save my time and make work smooth!! **What do you dislike about Sprinklr Service?** Sometimes sprinklr feel little heavy and slow when many tabs open. Price is also bit high for small teams like us. Support take time to respond which can be improved..I wish the platform open links in same window instead of new tab. If these small things fix it will be perfect.. **What problems is Sprinklr Service solving and how is that benefiting you?** It is helping to make my work easy and helps me to multitask. The background team of sprinklr has made the software so strong that it works smooth and lag free on just one click. Adding photos, videos, documents & links feature with the response to the customer helps to give an overview problem solving solution to the customer in one go. The "Add phrase" feature helps to give new responses to the customer with grammatical auto correction. This helps to provide variety of responses making it look less robotic and more human. Scheduling a post is another helpful feature that makes my work organized and can plan things out. Sprinklr can be used in our smartphones that enables use to go mobile and keep the work continuity and smooth. ### 28. SPRINKLR!!! is the best in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Usman A. | Online Reputation Management (ORM) Level 3, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Sprinklr Service?** “I like that Sprinklr Service keeps getting better. Now it’s even easier to reply to customers quickly, and I can see all their messages in one place without switching apps.” **What do you dislike about Sprinklr Service?** “Sprinklr Service can improve by being easier to use and faster, without freezing. It would also help if it was more affordable and had simpler options to customize for different needs.” **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr tabs help us to organise the cases well in our bucket. Notification tab make it easier to keep our previous cases in check. the pop up sound of the notification tab is really helpful. Master Agent Productivity Tab help us to keep a tab on our agents productivity and their performance. Dashboard feature help in terms of going through the cases which yet to be assigned. AUX feature is very smooth and easy to use for switching between Available, Training and breaks. Dark Mode feature is extremely helpful while working at night. Sprinklr is a multi-featured tool and the features are alligned in such a way that it is user friendly and easy to learn and access. ### 29. Fast & Trustworthy Service That Solves Problems in Our Way **Rating:** 4.5/5.0 stars **Reviewed by:** Lukas B. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Sprinklr Service?** The Sprinklr Service is pretty fast & tries to solve our problems in "our" way. **What do you dislike about Sprinklr Service?** Maybe that the AI feature can not be used perfectly to categorize social media posts into a trustworthy sentiment analysis. **What problems is Sprinklr Service solving and how is that benefiting you?** The problem of creating specific widgets to report our social media performance. ### 30. AI Automation and Built-In Quality Checks That Strengthen Customer Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Gurdeep S. | Operation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Sprinklr Service?** Its newly created AI automation and the new inbuilt quality check sheet are a great addition. Additionally It helps us to create proper customer base and effective review system **What do you dislike about Sprinklr Service?** You can only log in once, and that’s the only drawback it has. Multiple login should be allowed **What problems is Sprinklr Service solving and how is that benefiting you?** I use it to manage customer tickets and queries, maintain the customer base, and handle the quality check sheet. ### 31. Easy to Use, Quick to Implement, and Packed with Features **Rating:** 4.5/5.0 stars **Reviewed by:** Mahmoud A. | Senior Projects Manager, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Sprinklr Service?** Ease of use, ease of implementation, number of features, and ease of integration. **What do you dislike about Sprinklr Service?** Nothing to report so far, since I’ve only just started using it. **What problems is Sprinklr Service solving and how is that benefiting you?** It helped me bring all CX-related cases together in a single platform, with a lot of customization flexibility, and, last but not least, it’s supported by an amazing AI. ### 32. Unfied platform to manage customers, employees and data **Rating:** 5.0/5.0 stars **Reviewed by:** Swapnil M. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Sprinklr Service?** Sprinklr is user friendly and good to use **What do you dislike about Sprinklr Service?** While Sprinklr Service is often called the "Salesforce of social media" because of its sheer power and reach, it’s far from perfect. Beyond the slowness/latency you mentioned—which is a common gripe due to the massive amount of data it processes—there are several recurring "pain points" that users and industry experts highlight for improvemen **What problems is Sprinklr Service solving and how is that benefiting you?** It actually helping us to use one single platform instead of so many at one given time, Its easy , fast and time saving. ### 33. Keeps Customer Operations on Track with Smooth Relationship Management **Rating:** 5.0/5.0 stars **Reviewed by:** Daimler D. | Operation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Sprinklr Service?** The customer operations being handled are really good. Everything stays on track, and customer relationships are managed smoothly without any issues. **What do you dislike about Sprinklr Service?** It should include an option for multi-login, which currently isn’t available. **What problems is Sprinklr Service solving and how is that benefiting you?** It’s helping us manage our customer base, improve customer interactions, and enhance the overall quality of those interactions. ### 34. Unifies Customer Interactions Seamlessly Across Channels **Rating:** 5.0/5.0 stars **Reviewed by:** YAHYA A. | SR. Service desk analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Sprinklr Service?** What I like best about Sprinklr Service is its ability to unify customer interactions across multiple channels into one platform, Plus, its scalability and integration capabilities make it ideal for managing complex enterprise needs. **What do you dislike about Sprinklr Service?** some advanced configurations can be complex, which might slow down adoption for new users. However, once the learning curve is overcome, the benefits are significant **What problems is Sprinklr Service solving and how is that benefiting you?** Fragmented Communication Channels Lack of Real-Time Insights Manual Processes and Delays ### 35. Efficiency and Customization, but UI to Improve **Rating:** 5.0/5.0 stars **Reviewed by:** Domenico P. | Digital Analytics and Performance Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Sprinklr Service?** I like the ability to customize reports according to business needs. It is useful because I can adjust different reports according to internal requests and needs, meeting all demands. Additionally, I found the initial installation of Sprinklr Service very simple. **What do you dislike about Sprinklr Service?** In my opinion, the graphical interface could be improved and made more user-friendly, and many aspects could be simplified because, as of today, its use is a bit more complex. And I think artificial intelligence could also help us in setting up some reports and making the user experience on the platform much smoother and simpler. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps me identify interesting trends, analyze the organic performance of the brand's content, and do benchmarking. I also find the ability to customize reports to meet all the internal needs of the company useful. ### 36. A game changer in social customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie K. | Social Media Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Sprinklr Service?** Sprinklr helps streamline our customer experience management across our various social and app review channels. We've been able to engage with customers, manage inquiries and resolve issues in real time. The community management and reporting features are best in class. **What do you dislike about Sprinklr Service?** The interface could be a bit more user-friendly/customisable as there are so many features which may be a barrier to novice users. **What problems is Sprinklr Service solving and how is that benefiting you?** A unified social customer service experience. ### 37. Handy CRM with Remarkable New AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Bhawna P. | Senior Operation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Sprinklr Service?** The customer relationship manager is pretty handy and works perfectly. Even the new AI features, like auto disposition and audit, have been remarkable. **What do you dislike about Sprinklr Service?** It gets stuck sometimes, and at times the response rate becomes poor. **What problems is Sprinklr Service solving and how is that benefiting you?** Its currently solving our complete CRM and audits ### 38. Sprinklr Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Sprinklr Service?** The Sprinklr service responds very promptly and reliably. **What do you dislike about Sprinklr Service?** Sometimes, unfortunately, there are technical problems that cannot be solved by the service. **What problems is Sprinklr Service solving and how is that benefiting you?** Help with solving configuration issues after API changes of the platform. ### 39. Streamlining Multichannel Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Felippe R. | customer support, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Sprinklr Service?** Sprinklr’s Customer Service platform stands out for its ease of use, allowing teams to quickly navigate and manage customer interactions without a steep learning curve. The ease of implementation is impressive, with a streamlined setup process that gets businesses up and running efficiently. Their customer support team is responsive and knowledgeable, providing timely assistance whenever needed, which makes a big difference in day-to-day operations. Given the platform’s robustness, I find myself using it frequently throughout the day to handle inquiries across multiple channels. Sprinklr offers a rich number of features, covering everything from AI-powered automation to detailed analytics, which empowers service teams to deliver exceptional support. Additionally, the ease of integration with other tools and platforms ensures that it fits smoothly into existing workflows without disruption. Overall, Sprinklr is a reliable and comprehensive customer service solution that balances powerful capabilities with user-friendly design. **What do you dislike about Sprinklr Service?** One downside is that the platform can sometimes feel overwhelming due to its extensive features, especially for smaller teams or those new to such comprehensive tools, which may require additional training to fully leverage all capabilities. **What problems is Sprinklr Service solving and how is that benefiting you?** Handling customer inquiries scattered across social media, email, chat, messaging apps, and more ### 40. Efficient Workflow and Intuitive Tools, with Minor Platform Limitations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Sprinklr Service?** What we like best about Sprinklr Service is the ease and efficiency it brings to our workflow. The editorial calendar makes planning content seamless, and the social scheduling tools are intuitive and reliable. It helps us stay organized, collaborate across teams, and execute campaigns with confidence. **What do you dislike about Sprinklr Service?** One challenge we’ve encountered with Sprinklr Service is that some platforms still require native posting for certain features or formats. While Sprinklr covers a lot, there are occasional limitations that mean we have to leave the platform to complete a task. It’s a small inconvenience, but it can disrupt workflow efficiency. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps us solve several key challenges in social media management. It centralizes our content planning, publishing, and engagement tools into one platform, which reduces the need to juggle multiple systems. That saves us time and minimizes errors. The ability to schedule posts across channels, monitor performance, and respond to customer interactions all in one place has made our workflow more efficient and collaborative. It’s especially helpful for staying organized during high-volume campaigns and seasonal pushes. ### 41. Still easy to use but has some bugs **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly M. | Social Media Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Sprinklr Service?** My response is still the same but also it’s a plus being able to select categories to clear any heavy queues **What do you dislike about Sprinklr Service?** Customer service is non-responsive which can lead to more issues is resolutions are delayed **What problems is Sprinklr Service solving and how is that benefiting you?** It solves the issue of having to bounce back and forth between several platforms and since everything is now integrated into one program, it is so easy to use. ### 42. Effortless Use with Minor Connectivity Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Mostafa H. **Reviewed Date:** December 13, 2025 **What do you like best about Sprinklr Service?** I find Sprinklr Service to be smooth and fast, which is really important in a call center environment. It's also easy to access and easy to use, making it convenient for my daily tasks. I also appreciate that the initial setup was straightforward and easy, which meant that everyone could use it without any hassle. Overall, I'm really satisfied with Sprinklr Service. **What do you dislike about Sprinklr Service?** I experience connection issues sometimes with Sprinklr Service. During calls, the voice can go silent and the system gets stuck, which means we can't reach customers. This is a problem that needs improvement. **What problems is Sprinklr Service solving and how is that benefiting you?** The product addresses call center needs by assisting in answering customer inquiries though it faces occasional connection issues, with calls sometimes becoming silent. ### 43. Powerful, All-in-One Platform for Social Customer Service Management **Rating:** 4.5/5.0 stars **Reviewed by:** Shruti D. | HR / People's Team, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service gives us a unified workspace to track and resolve customer queries across all social channels. I love how its automation, like AI case routing, sentiment analysis, and quick replies..saves time and boosts efficiency. Plus, the CRM integrations and reporting dashboards make it easy to monitor team performance and customer satisfaction. It’s helped us deliver faster, more consistent, and scalable support. **What do you dislike about Sprinklr Service?** The interface is feature-packed but not always intuitive, so onboarding takes time. Setting up automation rules or workflows often requires technical support, and even small configuration changes can feel complex. We’ve also experienced occasional delays in social data syncs, which can slow down real-time customer escalations. Lastly, the licensing and pricing model can be expensive for smaller teams. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps us handle a high volume of social media messages and escalations without dropping the ball. Before, we were jumping between platforms, which led to slow replies and some messages slipping through the cracks. Now, everything’s in one place, we can easily track conversations, assign urgent cases, and respond faster. The automation features take a lot of manual work off our plate, and the reporting tools help us understand how we’re doing and how customers feel. ### 44. Sprinklr makes managing reviews and comments easier with useful analytics. **Rating:** 5.0/5.0 stars **Reviewed by:** Sonali V. | Social Engagement Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Sprinklr Service?** I like that Sprinklr combines all platforms in one place, making daily engagement easy and efficient. It has a wide range of features and strong integration options, which save time and reduce manual work. Once you get used to it, the workflow feels smooth, and the analytics provide clear insights to improve responses. **What do you dislike about Sprinklr Service?** Sprinklr offers powerful features and great integration with multiple platforms, which I use daily. However, the interface isn’t very intuitive, and it takes time to learn and implement. Customer support is helpful, but I wish the platform were simpler to navigate, with fewer steps for basic actions. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps manage all customer reviews, comments, and messages from different platforms in one place, saving time and effort. It improves response speed, ensures no query is missed, and provides analytics that help track performance and engagement trends. This centralized approach makes handling large volumes of interactions much more efficient. ### 45. Sprinklr service **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush T. | Social and Engagement Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Sprinklr Service?** What I like best about Sprinklr Service is its unified platform. It brings together customer interactions from multiple channels—social media, email, chat, and more—into one place, which makes responding quickly and consistently much easier. The automation and AI-powered suggestions also help boost productivity and ensure accurate responses, especially when managing a high volume of tickets. Plus, the reporting and analytics tools give great insights into team performance and customer satisfaction **What do you dislike about Sprinklr Service?** “While Sprinklr Service offers a robust and unified platform, there are times when the interface can feel a bit overwhelming, especially for new users. Some actions take a few more clicks than expected, and the system can occasionally lag when handling a large volume of cases. However, with time and proper training, these issues become manageable, and the overall functionality still outweighs the drawbacks **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps solve the challenge of managing customer interactions across multiple channels by consolidating them into one unified platform. This streamlines workflows, reduces response time, and ensures consistency in communication. For me, it means I can handle a higher volume of customer queries more efficiently, with better tracking and automation, ultimately improving customer satisfaction and making my day-to-day work much more organized. ### 46. Reliable social support management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rohan Kumar S. | Social & Engagement Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service is quite user-friendly and easy to navigate once you're familiar with the setup. It’s simple to track, manage, and respond to social support cases across multiple platforms from a single dashboard. The case routing and reporting features are very helpful, and the integration with other Adobe tools and external platforms works smoothly. Frequent reporting and easy customization options make it efficient for day-to-day operations. Implementation was also straightforward, and the support team is responsive when assistance is needed. **What do you dislike about Sprinklr Service?** While it covers most essential functions well, the AI-based features like suggested responses and sentiment detection still need improvement, as they often feel generic and miss context. The spam filter could also be better, a lot of irrelevant or junk cases still get through, which adds to case queues unnecessarily. Additionally, the system can lag with higher case volumes and sometimes requires clearing a full day’s browser history to fix performance issues. Though the platform offers a good range of features, some could be simplified for frequent users. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps centralize and manage customer support cases from multiple social media platforms in one place. This saves time, improves response tracking, and ensures no customer query gets missed. The reporting tools help monitor team performance, track KPIs like SLA and CSAT, and identify areas for improvement. It’s made social support management much more organized and efficient for our daily operations ### 47. Sprinklr is a Powerful Platform for Metrics Management **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas C. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Highly Customizable: Sprinklr offers extensive customization options, allowing me to tailor metrics and dashboards exactly to my team's needs. Real-Time Data Access: I can access up-to-date data instantly, which is crucial for monitoring team performance and making informed decisions. Strong for Business Analytics: The platform excels in supporting business analysts, especially for managing team metrics and driving platform improvements. **What do you dislike about Sprinklr Service?** Resource Intensive: The system can be quite heavy and requires significant processing power to run smoothly, which can slow down work on less powerful machines. Complex Business Rules: Some of the business rule configurations are complicated and not very intuitive, making them challenging to manage and understand. **What problems is Sprinklr Service solving and how is that benefiting you?** Problems Solved: Centralizing Data Access: It brings all the team’s performance metrics and customer interactions into one place, eliminating the need to juggle multiple tools or data sources. Real-Time Insights: I no longer have to wait for end-of-day or weekly reports. Sprinklr provides real-time data, so I can monitor performance and spot issues as they happen. Customization: The platform allows me to create and adjust metrics, dashboards, and reports to fit my team’s unique needs. Process Automation: It streamlines repetitive tasks and automates workflows, helping the team focus on more strategic work instead of manual data collection or reporting. How This Benefits Me: Faster Decision-Making: With up-to-date information always available, I can make informed decisions quickly and respond to changes or problems as soon as they arise. Greater Efficiency: Centralized data and automated processes save me time, reduce errors, and let me focus on analysis and improvements rather than administrative work. Improved Team Performance: By tracking custom metrics and visualizing trends, I can identify areas for improvement and help the team achieve better results. Flexibility: The high level of customization means I can adapt the platform as our business needs evolve, ensuring we always get relevant insights. ### 48. Sprinklr has made content scheduling efficient, and hassle free **Rating:** 5.0/5.0 stars **Reviewed by:** Sariah R. | Marketing and Resident Experience Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I love that sprinklr suggest scheduling hours that may bring the most engagement. This insight is helpful in strategically planning out when to make post that our prospects will see! Sprinklr is easy to use, navigate and learn even when they have new updates. Very beginner and user friendly software. There are many useful features to help with engagement analysis, visual processing, scheduling .And dashboards that allow you to make folders for content batching, easy to share amongst teams. **What do you dislike about Sprinklr Service?** Instagram Story uploads can be challenging to post with the correct sizing. Getting acclimated with sizing and how sprinklr post on different platforms makes it easier to edit or create post before uploading to sprinklr. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr aids in keeping track of client conversations and social media marketing. Sprinkler helps to make scheduling content easier without the weight of utilizing multiple platforms at once, but combines it into one application platform to manage many social media platform at once. ### 49. Organized and beginner user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna J. | Junior Affairs Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service is easy for users because of its neat layout. I don't feel overwhelmed by the amount of buttons and settings available to me. It is easy to navigate between cases and the dark mode feature is a great way to give your eyes a break. **What do you dislike about Sprinklr Service?** The notifications pop up over the bar listing case options like 'Apply Case Macro' as well as the bar where you set your availability. This can be distracting when multiple cases are getting approved or rejected back to back. Of course there is the option to turn of notifications but then you aren't able to see ahead of time if a canned response has been rejected. I also think that the order of how the cases come in could be clearer or more organized. When your case is awaiting a response it can get bounced to another customer agent and vice versa. It should just come back to you regardless of whether or not you already have 7 cases or have put yourself to unavailable or break. This feature could use some refinement. Solving these issues would make working flow better between all agents and approvers. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service allows us to respond to inquiries in real time and deliver great customer service to travelers by answering their questions and listening to their concerns. ### 50. Helpful tool for managing customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Vipin N. | Account Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** It helps make support work easier. The case management is smooth: automatically create or link cases quickly for different channels. The supervisor console is also helpful, as it shows team activity on one screen. The rule engine saves time by handling repeated tasks on its own. Reporting and analytics are also good for tracking how we are doing and where we can improve. **What do you dislike about Sprinklr Service?** Sometimes it feels a bit slow, especially when loading large reports or switching between screens, few features take time to learn in the beginning. Also, some settings are not very easy to find and need extra clicks which could be simplified with user friendly UI **What problems is Sprinklr Service solving and how is that benefiting you?** We use it to reply to customer questions on social media. It helps us respond faster, track all cases in one place, and not miss any messages. It also saves time with automation and helps managers see team performance and take actions in real time. ## Sprinklr Service Discussions - [Does anyone have experience with Sprinklr sentiment analysis](https://www.g2.com/discussions/does-anyone-have-experience-with-sprinklr-sentiment-analysis) - 1 comment, 1 upvote - [View Sprinklr Service pricing details and edition comparison](https://www.g2.com/products/sprinklr-service/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+08%3A09%3A06+-0500&secure%5Bsession_id%5D=6b47a4f5-bd92-4be6-95f4-d8edf1cab376&secure%5Btoken%5D=684399458fd4c42122bb3b2e780e691a42688badc0f5bab9b4df51d55316e8e9&format=llm_user) ## Sprinklr Service Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fluent Order Management](https://www.g2.com/products/fluent-order-management/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Oracle EBS CRM](https://www.g2.com/products/oracle-ebs-crm/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Sprinklr Service Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Sprinklr Service Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)