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Spanning Backup Reviews & Product Details


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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Spanning Backup Integrations

(8)
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Spanning Backup Media

Spanning Backup Demo - Spanning for Microsoft 365
Spanning for Microsoft 365
Spanning Backup Demo - Spanning for Google Workspace
Spanning for Google Workspace
Spanning Backup Demo - Spanning for Salesforce
Spanning for Salesforce
Spanning Backup Demo - Spanning for Salesforce
Spanning for Salesforce
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Spanning Backup Reviews (224)

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Spanning Backup Reviews (224)

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4.2
224 reviews

Pros & Cons

Generated from real user reviews
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Verified User in Insurance
AI
Mid-Market (51-1000 emp.)
"Does a great job. Easy to use, Keeps you updated on the status of backup"
What do you like best about Spanning Backup?

Once setup, backup is automatic. Easy to check on status and to restore items. Uses minimum resources Review collected by and hosted on G2.com.

What do you dislike about Spanning Backup?

Nothing really. Only had to restore record a couple of times in the 5 years we have had it. Review collected by and hosted on G2.com.

Steve J.
SJ
Small-Business (50 or fewer emp.)
"Spanning User"
What do you like best about Spanning Backup?

The software does backup in the background and seems to do a decent job. Review collected by and hosted on G2.com.

What do you dislike about Spanning Backup?

In Spanning, when you go to the "sent" mail tab for a user, it shows a column for "From" but not a column for "To." This is ridiculous because when looking at emails for any user, all the "From" email addresses are the same as the user you are looking at, so this info is not needed; HOWEVER, if instead, it showed you a "To" column, then you could see who the email was sent to, which would be very useful. I have brought this up numerous times to tech support, who have all agreed that it makes perfect sense, but after years of suggesting it with no action, I'm not sure the programmers care. Anyone programmer who takes the time to look at this issue will understand why this is a no-brainer. Review collected by and hosted on G2.com.

TF
Small-Business (50 or fewer emp.)
"Good SaaS Backup Low Cost"
What do you like best about Spanning Backup?

It just works, setup and going right out of the box with minimal effort Review collected by and hosted on G2.com.

What do you dislike about Spanning Backup?

Lack of control over the timing of backups Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market (51-1000 emp.)
"Quick to set up and configure, easy to understand"
What do you like best about Spanning Backup?

Having an off system backup for email is pretty much a requirement in these days of ransomware, and the ability for users to retrieve their own backups reduces the requirements for admin time. Review collected by and hosted on G2.com.

What do you dislike about Spanning Backup?

It's hard to have a user account which isn't tied to the email the system is backing up. So in the event of catastrophic failure, it's a problem. Review collected by and hosted on G2.com.

Tammy A.
TA
Executive Vice President, Partner
Mid-Market (51-1000 emp.)
"Ease of use of Spanning & unlimited space make it a no brainer for Microsoft or GSuite accounts."
What do you like best about Spanning Backup?

The time from start to first backup takes less than the time to pop a bag of popcorn in the microwave. I can backup mail, calendar, contacts, OneDrive, Teams, and Sharepoint all from one spot. Restores are a breeze, unlike our old solution, where finding the SharePoint data in the backup set was almost impossible. Review collected by and hosted on G2.com.

What do you dislike about Spanning Backup?

Zero. I haven't found a feature that I don't like. Review collected by and hosted on G2.com.

Douglas B.
DB
President
Small-Business (50 or fewer emp.)
"Spanning has proven to be a good option for backing up our Google Workspace files."
What do you like best about Spanning Backup?

I find it very easy to monitor backup jobs. Review collected by and hosted on G2.com.

What do you dislike about Spanning Backup?

Like others, it cannot backup Google Forms. Review collected by and hosted on G2.com.

Verified User in Information Services
UI
Small-Business (50 or fewer emp.)
"Does the job I need it for"
What do you like best about Spanning Backup?

Spanning Backup provides a simple solution for me to back up my Salesforce environment. Review collected by and hosted on G2.com.

What do you dislike about Spanning Backup?

I haven't hit any issues with the product so far that I could use as a 'dislike'. Review collected by and hosted on G2.com.

Verified User in Biotechnology
EB
Small-Business (50 or fewer emp.)
"Cofounder and CSO"
What do you like best about Spanning Backup?

Was super easy to setup with g-suite for buisness. We were a small company with no IT so this was a perfect solution, at a reasonable price Review collected by and hosted on G2.com.

What do you dislike about Spanning Backup?

Retrieving backups are a little tricky, especially for an admin to support another user. Review collected by and hosted on G2.com.

Richard F.
RF
CTO
Mid-Market (51-1000 emp.)
"Not an "unlimited" backup, saddled with massive overage charge"
What do you like best about Spanning Backup?

The service worked seamlessly and for the first year we had no issues. Review collected by and hosted on G2.com.

What do you dislike about Spanning Backup?

We signed a 3 year contract with Spanning Backup. We understood the product to be unlimited backup - we are heavy Google Workspace users and the unlimited nature appealed to us.

After signing the contract our first year of service was uneventful. We dutifully paid our per licence fee +- $2,300 per year.


At the beginning of this year we received a bill for over $12,000 of overage fees. We were never informed there was an overage fee, we had no communication with our account manager (they claim they sent an email but I can't find one).


For an overage charge this significant we would expect a phone call and suggestions on ways to mitigate this, or perhaps cancel the contract if the service is not a good fit for our organisation. 


The original account manager was no longer working at Spanning Backup and the new account manager could not help us because he was not the original account manager.

Despite multiple attempts to escalate the issue and resolve it in good faith, nobody has been able to help and now we have received threatening lawyer's letters demanding payment.

Absolutely shocking service. We are still trying to get someone at Kaseya who can help us resolve this issue. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Incredibly valuable service"
What do you like best about Spanning Backup?

The application is super easy to navigate and use. It has proven to be invaluable for protecting our business and we didn't have to invest in a super expensive platform. They have also been super responsive to support requests which is a big plus for us. Review collected by and hosted on G2.com.

What do you dislike about Spanning Backup?

I have not experienced anything that I do not like. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

15 months

Average Discount

15%

Perceived Cost

$$$$$

How much does Spanning Backup cost?

Data powered by BetterCloud.

Estimated Price

$$k - $$k

Per Year

Based on data from 4 purchases.

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Spanning Backup Features
Storage Capacity
Versioning
SaaS Application Variety
Storage Formats
Security Standards
Encrypted Storage
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