Spanning Backup Reviews & Product Details

Once setup, backup is automatic. Easy to check on status and to restore items. Uses minimum resources Review collected by and hosted on G2.com.

Nothing really. Only had to restore record a couple of times in the 5 years we have had it. Review collected by and hosted on G2.com.

The software does backup in the background and seems to do a decent job. Review collected by and hosted on G2.com.

In Spanning, when you go to the "sent" mail tab for a user, it shows a column for "From" but not a column for "To." This is ridiculous because when looking at emails for any user, all the "From" email addresses are the same as the user you are looking at, so this info is not needed; HOWEVER, if instead, it showed you a "To" column, then you could see who the email was sent to, which would be very useful. I have brought this up numerous times to tech support, who have all agreed that it makes perfect sense, but after years of suggesting it with no action, I'm not sure the programmers care. Anyone programmer who takes the time to look at this issue will understand why this is a no-brainer. Review collected by and hosted on G2.com.

It just works, setup and going right out of the box with minimal effort Review collected by and hosted on G2.com.

Lack of control over the timing of backups Review collected by and hosted on G2.com.

Having an off system backup for email is pretty much a requirement in these days of ransomware, and the ability for users to retrieve their own backups reduces the requirements for admin time. Review collected by and hosted on G2.com.

It's hard to have a user account which isn't tied to the email the system is backing up. So in the event of catastrophic failure, it's a problem. Review collected by and hosted on G2.com.

The time from start to first backup takes less than the time to pop a bag of popcorn in the microwave. I can backup mail, calendar, contacts, OneDrive, Teams, and Sharepoint all from one spot. Restores are a breeze, unlike our old solution, where finding the SharePoint data in the backup set was almost impossible. Review collected by and hosted on G2.com.

Zero. I haven't found a feature that I don't like. Review collected by and hosted on G2.com.

I find it very easy to monitor backup jobs. Review collected by and hosted on G2.com.

Like others, it cannot backup Google Forms. Review collected by and hosted on G2.com.

Spanning Backup provides a simple solution for me to back up my Salesforce environment. Review collected by and hosted on G2.com.

I haven't hit any issues with the product so far that I could use as a 'dislike'. Review collected by and hosted on G2.com.

Was super easy to setup with g-suite for buisness. We were a small company with no IT so this was a perfect solution, at a reasonable price Review collected by and hosted on G2.com.

Retrieving backups are a little tricky, especially for an admin to support another user. Review collected by and hosted on G2.com.

The service worked seamlessly and for the first year we had no issues. Review collected by and hosted on G2.com.

We signed a 3 year contract with Spanning Backup. We understood the product to be unlimited backup - we are heavy Google Workspace users and the unlimited nature appealed to us.

After signing the contract our first year of service was uneventful. We dutifully paid our per licence fee +- $2,300 per year.


At the beginning of this year we received a bill for over $12,000 of overage fees. We were never informed there was an overage fee, we had no communication with our account manager (they claim they sent an email but I can't find one).


For an overage charge this significant we would expect a phone call and suggestions on ways to mitigate this, or perhaps cancel the contract if the service is not a good fit for our organisation. 


The original account manager was no longer working at Spanning Backup and the new account manager could not help us because he was not the original account manager.

Despite multiple attempts to escalate the issue and resolve it in good faith, nobody has been able to help and now we have received threatening lawyer's letters demanding payment.

Absolutely shocking service. We are still trying to get someone at Kaseya who can help us resolve this issue. Review collected by and hosted on G2.com.

The application is super easy to navigate and use. It has proven to be invaluable for protecting our business and we didn't have to invest in a super expensive platform. They have also been super responsive to support requests which is a big plus for us. Review collected by and hosted on G2.com.

I have not experienced anything that I do not like. Review collected by and hosted on G2.com.