--- title: Spanning Backup Reviews meta\_title: 'Spanning Backup Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 232 reviews by the users' company size, role or industry to find out how Spanning Backup works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 232 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Backup url: https://www.g2.com/categories/backup --- # Spanning Backup Reviews & Product Details Visit Website Spanning's cloud-native, purpose-built solutions for Microsoft 365, Google Workspace and Salesforce protect your organization's critical data from loss caused by ransomware and malware attacks, human error, malicious behavior and sync errors - unique in its ability to enable end-users as well as administrators to quickly find and restore data to its original state in just a few clicks. Spanning 360 for Microsoft 365 and Google Workspace adds advanced, integrated phishing defense and dark web monitoring to provide and end-to-end protection for email, accounts, and data. The power of the cloud combined with reduced IT administration and help desk costs plus simple and transparent pricing results in the lowest total cost of ownership of any other backup and recovery solution in its class. Spanning, a Kaseya company, is the leader in SaaS Cloud-to-Cloud Backup, proven and trusted by more than 24,000 organizations to provide enterprise-class data protection. Spanning’s solutions meet the rigorous requirements for listing on Microsoft AppSource, Salesforce AppExchange and the G-Suite Marketplace, topping the customer rankings on each. * * * Product Website Spanning Backup Seller [Kaseya](https://www.g2.com/sellers/kaseya) Discussions [Spanning Backup Community](https://www.g2.com/products/spanning-backup/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Social Spanning Show More * * * This product is included in: [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kaseya 365 User ](https://www.g2.com/products/kaseya-365-user/reviews) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/spanning-backup/pricing) Kaseya Solutions (1) See how Kaseya products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Kaseya 365 User SolutionBy Kaseya ](/sellers/kaseya/solutions/kaseya-365-user) Show More ## Spanning Backup Integrations (8) What do users say about integrations? Verified by Spanning Backup [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Autotask ](https://www.g2.com/products/autotask/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ConnectWise PSA ](https://www.g2.com/products/connectwise-psa/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dark Web ID ](https://www.g2.com/products/dark-web-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IT Glue ](https://www.g2.com/products/it-glue/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kaseya 365 User ](https://www.g2.com/products/kaseya-365-user/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kaseya BMS ](https://www.g2.com/products/kaseya-bms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kaseya VSA ](https://www.g2.com/products/kaseya-vsa/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Unitrends Backup and Recovery ](https://www.g2.com/products/unitrends-backup-and-recovery/reviews) Show More ![Leah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leah B.") LB Leah B. CEO Small-Business (50 or fewer emp.) 2/23/2023 "Kaseya's product spanning is terrible" 1/5 What do you like best about Spanning Backup? I do not have much positive feedback. Their interface updated with no warning. I do not have much positive feedback. Their interface updated with no warning. Review collected by and hosted on G2.com. What do you dislike about Spanning Backup? I am still struggling with support from this organization. I do not have much positive feedback. Their interface updated with no warning. The billing department, development team, and management are terrible. I will not be renewing this product in the future. Review collected by and hosted on G2.com. What problems is Spanning Backup solving and how is that benefiting you? They are supposed to be providing cloud back up services via spanning. The product itself is not bad but inferior to their sister product backupify. The developers are nonresponsive to troubleshooting issues and they are a mess. It took months to get integral actions addressed and it does not seem that there is much if any organization and project management going on. Review collected by and hosted on G2.com. Show More 4/3/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 5/11/2023 "Spanning is a set and forget solution for M365 Backups" 1/5 What do you like best about Spanning Backup? It is simple to select which accounts should be backed up and quick license type each should have. Spanning also automatically adds new accounts from M365 so new employees are included in our backups without interaction. Review collected by and hosted on G2.com. What do you dislike about Spanning Backup? Update: The service would not let us restore a large folder or a full account. Cancellation and refund process has been going on for many months. I would like to see more parts of M365 backed up. Most of the data is backed up but they are still working on certain features. I would also like the full path for files that can't be backed up so that I can research the error messages without a support ticket. I would also like a percent complete indicator to see how long the backup will take. We had an initial backup that took over 30 days to complete. Review collected by and hosted on G2.com. What problems is Spanning Backup solving and how is that benefiting you? Spanning is backing up our M365 email, SharePoint and OneDrive accounts. Review collected by and hosted on G2.com. Show More 1/6/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 9/27/2024 "Horrible Product thats riddles with bugs!" 0/5 What do you like best about Spanning Backup? Nothing! Its a product thats riddled with bugs, does not work 1/2 the time! Review collected by and hosted on G2.com. What do you dislike about Spanning Backup? The interface is riddled with issues. The displayed time does not reflect local time and users are asked to figure out what time zone it is in by reading documentation etc to figure out what data center and timezone thats in. Parts of the UI show users licensed and others say it's not. The section that says problems found, shows a generic error code, that makes no sense or points to a problem or a solution or allows a user to take action. The support team are baffled by the product and how badly things work as well. Events don't have information on what user action was taken on, i.e let's say a user was provisioned with a license, it would say the license was issued to a user, but not who it was etc. there is text, that has zero value! meaningless data! The product feels like it was built by amateurs who had zero care about how it works and how admins use it. Review collected by and hosted on G2.com. What problems is Spanning Backup solving and how is that benefiting you? Backup Google workspace Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") AM Verified User in Medical Devices Mid-Market (51-1000 emp.) 2/29/2024 "Deceptive and unfair. No utilities to mass migrate data to another platform" 1/5 What do you like best about Spanning Backup? The backup tool was fairly easy to set up. Review collected by and hosted on G2.com. What do you dislike about Spanning Backup? 1. They accepted my business to backup data at a specific cost per month, with no limits. Then after a couple of years they said I have too much data to back up and wanted a lot more money. When I asked them to send me my data or give me a tool to mass migrate my data to another platform, they could not give me a solution other than to individually download data from each user account. 2. The platform was unable to move my company account smoothly from one domain to a new domain when we changed our company name and domain. Their solution was to keep using our old domain. That was not possible. 3. Kaseya is constantly trying to upsell their other applications. Review collected by and hosted on G2.com. What problems is Spanning Backup solving and how is that benefiting you? Need cloud backup solution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 2/22/2024 "Doesn't perform its core function well" 0/5 What do you like best about Spanning Backup? Easy, turkey setup and a simple integration process Review collected by and hosted on G2.com. What do you dislike about Spanning Backup? Constant failures when backing up items that other tooling has no problems with. Essentially, it doesn't perform its core function well. Review collected by and hosted on G2.com. What problems is Spanning Backup solving and how is that benefiting you? It was supposed to solve the issue of not having data replicated for data restore and disaster recovery. We still have major gaps despite the tool, so we have yet to see a net benefit. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/15/2022 "Google Workspace Backup Review" 0/5 What do you like best about Spanning Backup? The thing that stands out most is the cost of the service. It's priced very well and it does backup everything on Google Workspace. The main feature I used it for was Google Drive. The web interface allows you to see all files backed up on an individual level as well as date stamps for each backup. The most useful feature is that you can restore everything with a single action if needed. UPDATE: I can confirm that, as of 05/2023, I have not incurred an "Exessive Use" charge. This is good news! Review collected by and hosted on G2.com. What do you dislike about Spanning Backup? The ToS is not publicly available. After I manually requested it I was able to verify that even though the website advertises "unlimited", the ToS states: "it is Excessive Use if at any time the cost of Licensee's Users' storage consumption far exceeds the Fees for the Services as calculated by Spanning". If you occur "Excessive Use" they charge $275/TB. Spanning also does not backup any files on Google Drive that are only downloadable by the owner, such as files flagged as malware. This can be very annoying because Google will have false positives that it flags and those files will never be backed up. Other services don't have this issue. UPDATE: I attempted a restore several times for files as little as 101GB and the restore gets "stuck". When I use the word "stuck", I mean the the restore is still there and acts like it's working, but no progress is made after a certain point. You have to reach out to support to have them confirm it's stuck and cancel it for you so you can try again. Engineering reports this as an API call limit. I find that hard to believe under the circumstances. Nonetheless, there's no point in offering the service for customers with large Google Drives if you can't restore more than 100GB at a time. Out of 4 restores, 3 have gotten "stuck"... Review collected by and hosted on G2.com. What problems is Spanning Backup solving and how is that benefiting you? The main benefit it provides for my business is ransomware protection. Google Drive had versioning, but it needs to be done per file and this can take ages in the event of a ransomware attack. Spanning can restore Google Drive with one click. Review collected by and hosted on G2.com. Show More 5/11/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Richard F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard F.") RF Richard F. CTO Mid-Market (51-1000 emp.) 10/14/2022 "Not an "unlimited" backup, saddled with massive overage charge" 0/5 What do you like best about Spanning Backup? The service worked seamlessly and for the first year we had no issues. Review collected by and hosted on G2.com. What do you dislike about Spanning Backup? We signed a 3 year contract with Spanning Backup. We understood the product to be unlimited backup - we are heavy Google Workspace users and the unlimited nature appealed to us. After signing the contract our first year of service was uneventful. We dutifully paid our per licence fee +- $2,300 per year. 
At the beginning of this year we received a bill for over $12,000 of overage fees. We were never informed there was an overage fee, we had no communication with our account manager (they claim they sent an email but I can't find one). 
For an overage charge this significant we would expect a phone call and suggestions on ways to mitigate this, or perhaps cancel the contract if the service is not a good fit for our organisation. 
 The original account manager was no longer working at Spanning Backup and the new account manager could not help us because he was not the original account manager. Despite multiple attempts to escalate the issue and resolve it in good faith, nobody has been able to help and now we have received threatening lawyer's letters demanding payment. Absolutely shocking service. We are still trying to get someone at Kaseya who can help us resolve this issue. Review collected by and hosted on G2.com. What problems is Spanning Backup solving and how is that benefiting you? Backing up Google Workspace data Review collected by and hosted on G2.com. Show More 10/16/2022 Current UserValidated ReviewerSource: Organic ![Jeff S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff S.") JS Jeff S. Keynote Speaker, Author, Productivity Coach, and Podcaster Small-Business (50 or fewer emp.) 2/23/2022 "Licenses Have Undisclosed Data Limits" 0/5 What do you like best about Spanning Backup? The backup service appeared to work, but I never needed to restore anything. Review collected by and hosted on G2.com. What do you dislike about Spanning Backup? I was a happy customer of Spanning Backup for G Suite for the last 3 years. However, I was contacted this morning that my contract had surpassed its data cap and I would be charged an unspecific amount of money. The shocking part to me was that I did not have unlimited data. My contract specifically says, "Spanning does not impose any pre-set limits on the amount of storage capacity Users are allowed to consume." Their website does not mention data caps anyway. Not on their sales page, not on their support page, not even in my own account page. No where. There are no data cap mentions, yet somehow I was going to be charged for abusing their system. Yes, the contract says I'm not allowed to "far exceed" the use of my license, but when was the last time 1 terabyte of data was considered abuse when you paid for unlimited data? I had to talk to 5 different people and eventually fought my way up to speak to someone who had the power to void my contract and void the pending fees. I don't have the words to describe the bait and switch that occurred here. According to Spanning, I was over my data limit since day 1, nearly 3 years ago. But, I was never told until today, and they had every intention of billing me despite the total lack of communication up to that point and the obviousness of my contract giving me the ability to backup as much data as I wanted. Steer clear from Spanning Backups. They look great on paper, until they stab you in the back. Review collected by and hosted on G2.com. What problems is Spanning Backup solving and how is that benefiting you? I'm not solving any problems any longer. I canceled my contract and walked away forever. Review collected by and hosted on G2.com. Show More Response from Adam Marget of Spanning Backup [Editedit](https://www.g2.com/survey_responses/spanning-backup-review-5372337/official_response/edit) Hi Jeff, Thank you for your review. We take all feedback, positive or negative, into consideration as we strive to deliver the best possible products and services to our users. I’m sorry to hear that your experience with Spanning did not live up to expectations. While Spanning does offer unlimited retention and storage, usage of the service must be in accordance with our Fair-Use Policy. When a customers is in violation of the policy, our team reaches out and has a number of options to attempt to resolve the issue. The process for our team is to contact the customer to explain the situation and work towards rectifying it, they should not have sent any sort of invoice or bill before engaging you in conversation. Some options that should be presented in this scenario include managing retention limits, purging data, or reworking the monthly contract - we now offer a number of retention-based licensing options as well, to balance the various needs of our customers and ensure we’re able to keep our pricing affordable for all. Again, I’m sorry to hear things didn’t work out. If there's any assistance our team can provide moving forward, or anything else you like to let us know about, please reach out to Adam at feedback@unitrends.com (I support both Spanning and Unitrends here at Kaseya, hence the alias). 8/23/2022 Validated ReviewerSource: Organic ![Patrick T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick T.") PT Patrick T. Chief Executive Officer Mid-Market (51-1000 emp.) 8/15/2022 "Interactions with Spanning / Kaseya have been a nightmare over the last 2 years." 0/5 What do you like best about Spanning Backup? The interface works well and setup is convenient. Review collected by and hosted on G2.com. What do you dislike about Spanning Backup? They started sending us surprise invoices for 20k USD, and then went completely unresponsive after more than 6 months of trying to get them to send us a new contract. After 20 emails to their support, accounting & management team, nobody seems to know what they are doing, and nobody is able to reply to an email within 6 months. Is that the type of company you want to put in charge of your data safety? Review collected by and hosted on G2.com. What problems is Spanning Backup solving and how is that benefiting you? Back-up of google workspace and salesforce. Review collected by and hosted on G2.com. Show More Response from Adam Marget of Spanning Backup [Editedit](https://www.g2.com/survey_responses/spanning-backup-review-6980314/official_response/edit) Hi Patrick, thank you for your open and honest feedback. I'm sorry to hear that your experience with our sales organization has been less than expected. I understand why you're frustrated. We take into account all feedback, positive and negative, as we aim to deliver the best possible products and services to our community. Our team dropping the ball like this is unacceptable, and I won't try to make excuses for us. Your feedback will help us as we strive to improve. If there's any assistance our team can provide moving forward, or anything else you like to let us know about, please reach out to Adam at feedback@unitrends.com (I support both Spanning and Unitrends here at Kaseya, and came from Unitrends, hence the alias). Validated ReviewerSource: Organic ![Frank W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frank W.") FW Frank W. Geschäftsführer Small-Business (50 or fewer emp.) 8/22/2022 "Good product - but beware: you CANNOT unsubscribe" 0.5/5 What do you like best about Spanning Backup? Reliable Product which integrates ok with Google Apps E-Mail and other services Review collected by and hosted on G2.com. What do you dislike about Spanning Backup? Since Spanning was integrated in Kaseya the experience with the self-service portal is HORRIBLE. a) the URLs are a mish-mash of netsuite and kaseya links (you can not verify where these links are coming from) b) they store payment info without a possibility to delete card-info c) there is NO possibility to unsubscribe and end your contract at the end of the current term Review collected by and hosted on G2.com. What problems is Spanning Backup solving and how is that benefiting you? create a reliable backup Review collected by and hosted on G2.com. Show More Response from Adam Marget of Spanning Backup [Editedit](https://www.g2.com/survey_responses/spanning-backup-review-7017782/official_response/edit) Hi Frank, Thank you for sharing your feedback with us. We look to take all feedback, positive and negative, into account as we strive to bring the best possible products and services to our customers. I’m glad to hear that you’ve found Spanning to be a reliable backup solution for your needs. With regards to the self-service portal, this is great feedback I’ll bring to our product management team – our intention with self-service is certainly not to make life more difficult for our users! As far as licensing/billing, Spanning does expressly state in our EULA that payment terms (including debit/credit cards) will be held on file until all amounts due have been paid in full. With regards to termination, customers are able to terminate their contract/subscription by providing Spanning/Kaseya with notice of non-renewal at least 30 days before the end of the relevant term. My apologies if this information was not communicated to you accurately. I’ve provided a link to our Privacy Statement as the Resource URL, from that page you can access our MSA which provides more detail as regards the above payment and contract termination items discussed above. If there's any assistance our team can provide moving forward, or anything else you like to let us know about, please reach out to Adam at feedback@unitrends.com (I support both Spanning and Unitrends here at Kaseya, hence the alias). [See how Spanning Backup improved](https://spanning.com/privacy-statement/) Validated ReviewerSource: Organic ## Questions about Spanning Backup? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Spanning Backup ](https://www.g2.com/products/spanning-backup/discussions/new) GG Gonzalo Gonzalez • Last activity over 5 years ago Can an option be added to get notifications less frequently? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/33636-can-an-option-be-added-to-get-notifications-less-frequently) ![Padmajit M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Padmajit M.") PM Padmajit Mhatre • Last activity over 5 years ago Heycan you add some features? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/heycan-you-add-some-features) [ View all Discussions ](https://www.g2.com/products/spanning-backup/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months ### Average Discount 15% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/spanning-backup/pricing) ## How much does Spanning Backup cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 4 purchases. 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