Spanning Backup Reviews & Product Details

I appreciate how easy Spanning Backup is to use and how it makes restoring data simple. Review collected by and hosted on G2.com.

I don't like the reporting and pricing transparency. Review collected by and hosted on G2.com.

It's now owned under the umbrella of Kaseya, which is a good backing to have. It's been really great for backing up files here and there and searching for specific missing files. You really need a tool like this in your stack. Review collected by and hosted on G2.com.

Its great for restoring individual files, but if I need to do an entire drive and large batches of files, the UI and process can bit a little clunky or clumsy to me. I think this could be improved quite a bit. Review collected by and hosted on G2.com.

We added backups for all of our shared mailboxes, and it has been quite fruitful and helpful for us. Since shared mailboxes can be quite anonymous by nature, having the ability to have backups is a must. Review collected by and hosted on G2.com.

Sometimes searching through backups can be a little tedious. Better and quicker search tools would be helpful. Review collected by and hosted on G2.com.

It is simple to select which accounts should be backed up and quick license type each should have. Spanning also automatically adds new accounts from M365 so new employees are included in our backups without interaction. Review collected by and hosted on G2.com.

Update: The service would not let us restore a large folder or a full account. Cancellation and refund process has been going on for many months.

I would like to see more parts of M365 backed up. Most of the data is backed up but they are still working on certain features. I would also like the full path for files that can't be backed up so that I can research the error messages without a support ticket. I would also like a percent complete indicator to see how long the backup will take. We had an initial backup that took over 30 days to complete. Review collected by and hosted on G2.com.

Easy to use

Self service

support is decent Review collected by and hosted on G2.com.

-Setup was more complicated than needed

-still has m365 connection limits

-has issues wiht large customers (over 1,000 seats) - the backup never shows 100% clean

-Connectwise integration isnt the best Review collected by and hosted on G2.com.

Nothing! Its a product thats riddled with bugs, does not work 1/2 the time! Review collected by and hosted on G2.com.

The interface is riddled with issues.

The displayed time does not reflect local time and users are asked to figure out what time zone it is in by reading documentation etc to figure out what data center and timezone thats in.

Parts of the UI show users licensed and others say it's not.

The section that says problems found, shows a generic error code, that makes no sense or points to a problem or a solution or allows a user to take action.

The support team are baffled by the product and how badly things work as well.

Events don't have information on what user action was taken on, i.e let's say a user was provisioned with a license, it would say the license was issued to a user, but not who it was etc.

there is text, that has zero value! meaningless data! The product feels like it was built by amateurs who had zero care about how it works and how admins use it. Review collected by and hosted on G2.com.

Being in an MSP, i like that it natively has customer access through the 365GA accounts or i can add a regular user. the interface is straight forward from navigating around down to restoring items Review collected by and hosted on G2.com.

i wish there were better filters for auto-applying licenses natively within the application. group based licensing is a great feature but i beleive this should be controlled within the application, not reliant upon the tenant Review collected by and hosted on G2.com.

The ease of activating or deactivating a user Review collected by and hosted on G2.com.

No dislikes as this is an easy to use product. Review collected by and hosted on G2.com.

The ability to retrieve backed up emails almost instantly and with a wide range of history makes spanning one of the best email backup utilities to date. Review collected by and hosted on G2.com.

Filtering could be a little more robust. Review collected by and hosted on G2.com.

Daily backup notification, easy backup restore options. Back up Data well presented. Review collected by and hosted on G2.com.

Particularly for salesforce, the backup data for child records has only ids and not names so it is difficult to trace back the historical deleted content. Review collected by and hosted on G2.com.