Spanning Backup Reviews & Product Details

It takes basically zero time to manage and the setup and integration with Microsoft was a breeze. Review collected by and hosted on G2.com.

Some times the alerts can be misleading. You get a partial backup alert and when investigating see that it's only a calendar item from a mailbox that hasn't been used in years. I tend to ignore the partial backup alerts. Review collected by and hosted on G2.com.

Backup and restores are simple and it just works. Easy for admins to restore back to the owner or to another account. Clearly separate folder within the inbox with the abililty to search and/or drag and drop messages back into the main inbox. Same goes for OneDrive. This product continues to evolve. Product support if there is an issue. Review collected by and hosted on G2.com.

A better way of getting info out about updates and features. Review collected by and hosted on G2.com.

- easy to setup

- easy to search backups

- simple to restore files and emails Review collected by and hosted on G2.com.

- had to hunt for initial instructions for setup, but they were easy and straight forward

- fails due to Microoft glitches sometimes Review collected by and hosted on G2.com.

Not only that the product is very intuitive, with a little to no assistant, i was able to implement Spanning onto our O365 environment and setup the backups. There were some other feature that i didn't know but with the help of the onboarding engineer during the follow up call setup by our Account Rep, he was able to provide insights as to what are the other features that i missed during the implementation. Also, the support is fantactic. Engineers are quick to follow up as well the information that they provided are very easy to understand. Review collected by and hosted on G2.com.

At this time, i have no dislike about the product. Review collected by and hosted on G2.com.

What I like best is how intuitive/logical most of the software is. I did not really have to have much training and it was easy to figure out. It was very easy to implement as well and it intigrates pretty seamlessly into our Microsoft 365 environment. Review collected by and hosted on G2.com.

Every day, I get a report for the day on the Spanning backups. Usually, everyday, there X number of "problems requiring attention". Alot of the itmes that are reported there are "Not Actionable". So there isn't anything that you can really do to clear that up. Most things clear up in a day or so, but if they don't, you have to contact support.

Also, another item is that the sales people seem rather pushy. I get it, but it can be annoying. Review collected by and hosted on G2.com.

the name is nice. and it is easy to add users to the system. Review collected by and hosted on G2.com.

The service level is terrible. The price isn't very competitive. And there were too many problems over a long period of time. Review collected by and hosted on G2.com.

I like that this intergrates with Unitrends and that Kaseya support handles the submitted tickets. The dashboard is easy to use and see the current backup and retention status. It is easy to pick a backup date and search an email account for even a specific email or folder. Review collected by and hosted on G2.com.

Pulling a backup of someones account from a backup to archive it upon leaving the company is a little difficult. It creates a series of downloads and it turns into a bit of extra work to download 40 smaller Zip files. Review collected by and hosted on G2.com.

I love the unlimited backup retention and the price point of this product. We use it for O365 and Salesforce and it serves the purpose well. Sales and Support are quick to respond and are very helpful. Implementation took all of 15 minutes and it is a set it and forget it type of product. All new mailboxes, OneDrive folders and SharePoint sites are automatically backed up without any admin intervention. Review collected by and hosted on G2.com.

Interface could use a little update especially for pulling in AD users. Some users should not show up in the interface and I would like a way to hide these. It can make assigning licenses a bit difficult. I use group based licensing so not a huge deal for me. Review collected by and hosted on G2.com.

Easy to setup, backs everything up regularly without issues, doesn't use dramatic amounts of data. It was quick to setup, the customer support team gets back to us quickly if there are issues, and those don't come up with any level of frequency. Review collected by and hosted on G2.com.

Not much comes to mind; billing is easy, process is easy, and it was easy to setup Review collected by and hosted on G2.com.

It's a good means of backing up your GMail, Drive and Salesforce. It also gives the opportunity to restore backup, and manage backup. If a staff has left your organization, and their manager needs access to their email, Spanning gives you that opportunity Review collected by and hosted on G2.com.

Sometimes, backup can be shown to have been skipped. While the system shows it as skipped, If you check, you usually will see the backup in place. I think this can be improved on Review collected by and hosted on G2.com.