# Spanning Backup Reviews **Vendor:** Kaseya **Category:** [SaaS Backup Software](https://www.g2.com/categories/saas-backup) **Average Rating:** 4.2/5.0 **Total Reviews:** 225 ## About Spanning Backup Spanning's cloud-native, purpose-built solutions for Microsoft 365, Google Workspace and Salesforce protect your organization's critical data from loss caused by ransomware and malware attacks, human error, malicious behavior and sync errors - unique in its ability to enable end-users as well as administrators to quickly find and restore data to its original state in just a few clicks. Spanning 360 for Microsoft 365 and Google Workspace adds advanced, integrated phishing defense and dark web monitoring to provide and end-to-end protection for email, accounts, and data. The power of the cloud combined with reduced IT administration and help desk costs plus simple and transparent pricing results in the lowest total cost of ownership of any other backup and recovery solution in its class. Spanning, a Kaseya company, is the leader in SaaS Cloud-to-Cloud Backup, proven and trusted by more than 24,000 organizations to provide enterprise-class data protection. Spanning’s solutions meet the rigorous requirements for listing on Microsoft AppSource, Salesforce AppExchange and the G-Suite Marketplace, topping the customer rankings on each. ## Spanning Backup Pros & Cons **What users like:** - Users find Spanning Backup **incredibly easy to set up and use** , enhancing data protection without hassle. (11 reviews) - Users highlight the **easy restore feature** of Spanning Backup, appreciating its reliability and intuitive recovery process. (6 reviews) - Users value the **reliable and simple backup solutions** of Spanning Backup, offering peace of mind and effortless recovery. (5 reviews) - Users commend the **easy setup** of Spanning Backup, making integration with Microsoft 365 seamless and effortless. (5 reviews) - Users highlight the **reliability** of Spanning Backup, appreciating its seamless, automated backups and straightforward restoration process. (5 reviews) - Data Security (4 reviews) - Users commend the **affordability** of Spanning Backup, appreciating its value as a reliable and effective backup solution. (3 reviews) - Automation (3 reviews) - Configuration Ease (3 reviews) - Users appreciate the **decent customer support** of Spanning Backup, making assistance accessible for non-tech-savvy individuals. (3 reviews) **What users dislike:** - Users report **backup issues** due to fragmentation risks and cloud-only limitations for Microsoft's local data storage needs. (4 reviews) - Users find Spanning Backup to be **expensive for smaller teams** , limiting accessibility for those with tighter budgets. (4 reviews) - Users find the **difficult setup** of Spanning Backup more complicated than necessary, impacting their overall experience. (3 reviews) - Users find **poor reporting** and limited customization hinder effective backup monitoring and clarity in status summaries. (3 reviews) - Users are frustrated by the **lack of actionable error management** , making it difficult to resolve backup issues effectively. (2 reviews) - Users report **poor customer support** , with a baffling interface and insufficient assistance resolving issues. (2 reviews) - Pricing Issues (2 reviews) - Users struggle with **restore difficulties** , finding the process clunky and facing issues with large folders and account restoration. (2 reviews) - Cloud Limitations (1 reviews) - Complexity (1 reviews) ## Spanning Backup Reviews ### 1. Very good product, include sharepoint list backup, teams, onedrive... **Rating:** 4.5/5.0 stars **Reviewed by:** BENOIT C. | IT MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Spanning Backup?** KAESYA Spanning Backup is simply a game-changer! Setup was a breeze, the interface is super intuitive, and our data has never felt safer. Backups run seamlessly in the background without slowing anything down. Highly recommend it to any team looking for a reliable and hassle-free backup solution! **What do you dislike about Spanning Backup?** Spanning Backup is overall a solid tool, but there's room for improvement. The reporting dashboard could be more detailed and easier to read at a glance. Also, the initial configuration can feel a bit overwhelming for new users — a more guided onboarding experience would go a long way. Would love to see more granular restore options as well! **What problems is Spanning Backup solving and how is that benefiting you?** The retention with full retention when licence is active. The space for backup is unfer controle and no monitoring is needed. The ui is very simple and very usefull ### 2. Kaseya changes made it difficult **Rating:** 3.5/5.0 stars **Reviewed by:** Jeremey K. | Technology & Integration Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Spanning Backup?** After the initial rollout, the backups are consistently happening. Restores tend to be pretty straight forward unless you need to get like an entire mailbox. **What do you dislike about Spanning Backup?** Kaseya ruined this. The way licenses are modified was supposed to be better but it does not let you update it right in the moment where I found myself needing to come back to it to update the license whenever the system decided to recognized that users were removed. **What problems is Spanning Backup solving and how is that benefiting you?** It is an easy to use SaaS backup for both Microsoft and google workspace. The old system we used was a nightmare to manage the licenses and this makes it much easier and super easy for clients to access if they need to ### 3. Still a Reliable O365 Email backup solution **Rating:** 4.5/5.0 stars **Reviewed by:** Jason L. | Network Administrator, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Spanning Backup?** I reduced our footprint and was happy to continue using Spanning O365 Backup. It is reliable and easy to manage. The daily backup review page is nice to see successes and failures for each assigned account. Shared Mailbox backups are also a nice addition, as multiple hands in a shared account make for missing email more often than with personal accounts. **What do you dislike about Spanning Backup?** I would prefer an option to choose a single .PST file if my ISP bandwidth will allow for backing up user email upon exit such as terminations or resignations. It currently breaks these up <10gb .pst files and makes for a bit of a hassle to load the files into Outlook and review them if required. **What problems is Spanning Backup solving and how is that benefiting you?** Originally we needed a new backup solution for on prem Exchange when we offloaded it to the cloud. Previously our on-prem Exchange environment was backed up locally and offsite with Unitrends. When we migrated email to the cloud, we were no longer able to utilize the current backup solution. This has remained a solid solution and the interface has hardly changed over the years. ### 4. Kaseya's product spanning is terrible **Rating:** 1.0/5.0 stars **Reviewed by:** Leah B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Spanning Backup?** I do not have much positive feedback. Their interface updated with no warning. I do not have much positive feedback. Their interface updated with no warning. **What do you dislike about Spanning Backup?** I am still struggling with support from this organization. I do not have much positive feedback. Their interface updated with no warning. The billing department, development team, and management are terrible. I will not be renewing this product in the future. **What problems is Spanning Backup solving and how is that benefiting you?** They are supposed to be providing cloud back up services via spanning. The product itself is not bad but inferior to their sister product backupify. The developers are nonresponsive to troubleshooting issues and they are a mess. It took months to get integral actions addressed and it does not seem that there is much if any organization and project management going on. ### 5. Effortless Backups and Top-Notch Support for All Users **Rating:** 4.5/5.0 stars **Reviewed by:** Lesedi M. | Second Line Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Spanning Backup?** What I like about Spanning Backup is that I am able to easily backup and recover all of my work. I use it all of the time as my primary backup software ever since I stumbled upon it. I feel like their customer support is well organized and relatively easy to get ahold of for someone who is not tech savvy and is learning how to work with SaaS. I have integrated Spanning Backup with my Salesforce and my Microsoft 365 accounts. In my opinion, I believe that Spanning Backup is easy to implement for any type of user. **What do you dislike about Spanning Backup?** Thus far, I have found no major faults whilst working with Spanning Backup. **What problems is Spanning Backup solving and how is that benefiting you?** For me, Spanning Backup has solved problems such as recovering my data as well as backing my data up on my cloud storage through automation, and I am benefiting from Spanning Backups services because not only is everything efficient, but also positively affecting my work. ### 6. A trustworthy cloud backup solution for Microsoft 365 **Rating:** 4.5/5.0 stars **Reviewed by:** Marko K. | Project & IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Spanning Backup?** A trustworthy cloud backup solution for Microsoft 365. You never truly know how effective a backup system is until you face a crisis or experience data loss. Unfortunately, my company did encounter such a situation, but fortunately, we were able to use Spanning Backup’s recovery feature, and it worked flawlessly! Recovering our backed up data was simple and intuitive, and I am extremely grateful for this software. The implementation process was straightforward, and integrating it with our Microsoft tenant was easy. Additionally, the system allows you to scale effortlessly as your company grows. **What do you dislike about Spanning Backup?** One limitation for our use case is that Spanning Backup is a cloud-only solution and does not support backing up Microsoft 365 data directly to on-premises storage (NAS). Since we have a NAS in our server room, having an option for local or hybrid backups for certain datasets would be a nice addition. While this does not impact the reliability of the cloud backup itself, it would be nice for organisations (like ours in Germany) that require local copies as part of their backup or compliance strategy. **What problems is Spanning Backup solving and how is that benefiting you?** Spanning Backup solves the limitations of Microsoft 365’s native data retention and recovery by providing independent, reliable backups with granular restore options. A key benefit for us is that backup data can be stored in EU-based data centers, which is essential for our GDPR and data protection requirements. This allows us to quickly recover from accidental deletions or data breach/loss incidents while making sure we are compliant within EU standards. ### 7. Effortless, Scalable Backups That Simplify File Management **Rating:** 4.0/5.0 stars **Reviewed by:** Sk C. | BI Data Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Spanning Backup?** I no longer have to worry about deciding which files belong on which devices, since the software takes care of all the slicing, ordering, and tracking for me. It's especially useful as my data grows, because as my backups increase over time, the system scales effortlessly—I simply add more media whenever I need it. **What do you dislike about Spanning Backup?** If even a single fragment or disc from the backup is damaged or lost, the entire backup could become unusable. Splitting my backup into more pieces only increases the chances that something might go wrong. When dealing with a large amount of data, more fragments are required, but this also raises the risk of failure. **What problems is Spanning Backup solving and how is that benefiting you?** There is no need for manual file splitting, as the system automatically allocates and divides storage. It also keeps track of data across three different mediums and can automatically reassemble files during restoration. Additionally, it helps prevent failures and ensures zero downtime. ### 8. Reliable, Low-Maintenance Backups for Peace of Mind **Rating:** 4.0/5.0 stars **Reviewed by:** Emmanuel I. | Technical Support Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Spanning Backup?** What I like best about Spanning Backup is how reliable and low-maintenance it is. Once set up, backups run automatically without needing constant attention. The interface is clean and easy to navigate, and restoring data is straightforward. It provides strong peace of mind knowing critical SaaS data is protected consistently. **What do you dislike about Spanning Backup?** One downside is that reporting and alerts could be more detailed and customisable. While the basic information is available, deeper insights and clearer summaries would help administrators monitor backup health more efficiently. Pricing may also feel slightly high for smaller teams with limited budgets. **What problems is Spanning Backup solving and how is that benefiting you?** Spanning Backup solves the risk of data loss from accidental deletion, security incidents, or platform limitations in native retention policies. It ensures SaaS data is always recoverable, reducing downtime and operational risk. This improves overall data protection, compliance confidence, and business continuity. ### 9. Solid Cloud Backup with Minimal Hassle **Rating:** 4.5/5.0 stars **Reviewed by:** Bilal H. | Network support engineer, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Spanning Backup?** I like best about Spanning Backup is its simplicity and reliability. Once it’s set up, backups run automatically with no maintenance, and restores are fast. It also provides security and fills critical data-protection gaps in Google Workspace and Microsoft 365 without adding operational complexity. **What do you dislike about Spanning Backup?** I dislike about Spanning Backup is that it can feel a bit limited and rigid compared to more advanced competitors. The pricing can also be on the higher side for smaller teams, and advanced search **What problems is Spanning Backup solving and how is that benefiting you?** It protects us from losing important emails and files when someone deletes something by mistake, a user account is removed, or data is hit by ransomware. It gives peace of mind because everything is backed up automatically ### 10. Does the job I need it for **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Spanning Backup?** The platform itself is very intuitive and easy to operate. Previous backups are easier to navigate and reinstate. Haven't had any issue with missed backups or fails. **What do you dislike about Spanning Backup?** My only issue has been in paying my annual software subscription after it was acquired by Kaseya - created some disfunction which eventually was sorted. **What problems is Spanning Backup solving and how is that benefiting you?** Spanning Backup is being used to do daily backups of Salesforce. It benefits me by providing an automated and easy to use backup solution. ## Spanning Backup Discussions - [Can an option be added to get notifications less frequently?](https://www.g2.com/discussions/33636-can-an-option-be-added-to-get-notifications-less-frequently) - 1 comment, 1 upvote - [Heycan you add some features?](https://www.g2.com/discussions/heycan-you-add-some-features) - 1 comment, 1 upvote - [How much backup storage and retention will I have?](https://www.g2.com/discussions/spanning-backup-for-office-365-general-68ad0230-6db0-4eca-adb8-75a60ac1ecbd) - 1 comment, 1 upvote - [What is the installation and setup process like for Spanning Backup for Office 365?](https://www.g2.com/discussions/spanning-backup-for-office-365-general-59c2413d-cf8e-432a-b451-a8751c84adfd) - 1 comment, 1 upvote - [What types and causes of Office 365 data loss does Spanning cover?](https://www.g2.com/discussions/spanning-backup-for-office-365-general-03cedb50-7077-427d-9081-a919b995ea33) - 1 comment, 1 upvote - [View Spanning Backup pricing details and edition comparison](https://www.g2.com/products/spanning-backup/reviews/spanning-backup-review-785631?section=pricing&secure%5Bexpires_at%5D=2026-05-30+13%3A29%3A26+-0500&secure%5Bsession_id%5D=a3c18c2c-e755-4532-86cb-35b3fcfeea9d&secure%5Btoken%5D=f7b8bc6521f9cd3569f6e12d8490b7c4504cd660c804a03d1f477c1f95020a88&format=llm_user) ## Spanning Backup Integrations - [Autotask](https://www.g2.com/products/autotask/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Dark Web ID](https://www.g2.com/products/dark-web-id/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Kaseya 365 User](https://www.g2.com/products/kaseya-365-user/reviews) - [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) - [Unitrends Backup and Recovery](https://www.g2.com/products/unitrends-backup-and-recovery/reviews) ## Spanning Backup Features **Functionality** - Storage Capacity - Versioning **Management** - Disaster Recovery - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - SaaS Application Variety - Storage Formats **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - Security Standards - Encrypted Storage **Security** - Data Encryption - Security and Compliance **Agentic AI - SaaS Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Spanning Backup Alternatives - [Druva Data Security Cloud](https://www.g2.com/products/druva-data-security-cloud/reviews) - 4.7/5.0 (719 reviews) - [Salesforce Backup & Recover](https://www.g2.com/products/salesforce-backup-recover/reviews) - 4.6/5.0 (400 reviews) - [Afi Backup for Microsoft 365 and Google Workspace](https://www.g2.com/products/afi-backup-for-microsoft-365-and-google-workspace/reviews) - 4.7/5.0 (55 reviews)