SolarWinds IT Incident Response (Squadcast) Reviews & Product Details

SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement.

Seller

SolarWinds Worldwide LLC

Discussions

SolarWinds IT Incident Response (Squadcast) Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Amiya Adwitiya

Pricing

Pricing provided by SolarWinds IT Incident....

Pro

$9.00

Per Month

Premium

$16.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 310 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

G2 reviews are authentic and verified.

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Santiago Agustín F.

Chief Information Security Officer

Mid-Market (51-1000 emp.)

11/7/2023

"Squadcast helps us improve the customer experience"

4/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

The product consistently performs as expected without frequent breakdowns or errors and offers good value for the price Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

The GUI, it's so complicated vs the competition. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Thanks for your positive feedback.

We'll definitely take your input into consideration about GUI as we continue to improve our product. If you have any specific suggestions or areas you'd like us to focus on, please let us know here: https://www.squadcast.com/support-ticket-form

Current UserValidated ReviewerSource: Organic

Michael C.

Director of DevOps

Small-Business (50 or fewer emp.)

Updated 12/5/2023

Originally submitted 11/16/2023

"My Review of Squadcase"

3.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Squadcast offers many features, is highly customizable and easy to use. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

The user interface can be a little overwhelming at first. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/9/2023

"Saviour of my downtimes."

4/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

When any alerts occur it informed through various integrations along with phone calls and SMS. It helped me check into those alert when I am not in front of the computer. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

There is not as such thing that I disliked. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Thanks for your positive feedback.

We are glad to hear that Squadcast's alerting system and integrations have been helpful, even when you're away from your computer! If you ever have any feedback or suggestions, we're all ears.

Current UserValidated ReviewerSource: Organic

Akshay J.

Small-Business (50 or fewer emp.)

Updated 6/13/2023

Originally submitted 6/7/2023

"Efficient and very useful Platform for incident management"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

It is a very reliable platform with well-received notifications, audio quality for call alerts is much better and clearer to understand. Gives detailed incident reports for analysis, which is very useful for RCA. Escalation Policies can be well defined Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

While SquadCast aims to provide a user-friendly interface, a learning curve can still be involved, especially for non-tech or new users. Some users may find it initially challenging to set up and navigate through the platform Review collected by and hosted on G2.com.

What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?

It provides high-quality audio during call alerts with better escalations in place. Also, it integrates with multiple monitoring and alerting tools like Slack etc. The analysis and incident reports are beneficial during the creation of RCA and fundamental analysis over a specific period. Review collected by and hosted on G2.com.

Response from Sanjog Sandhu of SolarWinds IT Incident...

Thank you for your feedback, Akshay! We're happy to hear that our platform is helping you, please feel free to reach out to us if you have any requests or feedback at support@squadcast.com :)

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/9/2023

"Overall good experience & reliable service"

3.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

* being able to set multiple policies in case of incidents.

* easy to integrate with multiple services like SMS, slack, etc.

* it is easy to get started.

* Haven't had a chance to interact with customer service till now. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

* Less feature rich

* some of the feature are behind paywall. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Manan D.

Mid-Market (51-1000 emp.)

11/27/2023

"Awesome"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Its UI is so simple to manage and interact. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

The suppression rules and other automations can be improved more to easily see what will be the output of the suppression. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Rohit B.

DevOps Engineer

Small-Business (50 or fewer emp.)

Updated 9/21/2023

Originally submitted 6/6/2023

"Very good to use and will recommend my friends"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Very good rather than pager duty, will suggest to all my friends and other company friends and ui is best, get alerts very fast and reliable Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

It get call for all members all at once, it should have a round robin, should improve this Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Hello! Thank you so much for your input and feedback! We wanted to take a moment to let you know that Squadcast offers Escalation Policies with Round Robin Escalations, which could be just what you need to address your specific use case.

https://support.squadcast.com/escalation-policies/create-and-manage-escalation-policies"

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

G D.

Enterprise (> 1000 emp.)

11/14/2023

"Good alerts launcher"

3.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Good solution to get alerts from a webserver connected to scientific devices. Especially helpful as a platform to send SMS when an alert is emitted Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Complex to use and administratie for our simple needs Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Verified User in Real Estate

Mid-Market (51-1000 emp.)

10/26/2023

"Squadcast Review"

3.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Squadcast is great for scheduling on-call engineers especially for different teams. It also can easily integrate with other systems so you can get an automated call or message when something is going wrong. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

The only downside that I've had recently is the switch from the old scheduling to new scheduling. Here, our calendars got out of sync and we had to reset the order of engineers on-call schedules. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Hello there,

We hope the sync is working fine now, you can refer to our documentation for clarity or reach out to our support for further assistance (support@squadcast.com) We value your input!

See how SolarWinds IT Incident... improved

Current UserValidated ReviewerSource: Organic

Raghav S.

Backend engineer

Mid-Market (51-1000 emp.)

11/9/2023

"This is the best platform yet"

4.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Reliably report production issues to on-call team. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

I dont dislike anything about squadcast! Everything works great!! Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Thank you for your glowing review! We're thrilled to hear that Squadcast is the best platform for reliably reporting production issues and that everything works great for you. Your satisfaction is our top priority. If you ever need assistance or have any suggestions, feel free to reach out. Thanks again!

Current UserValidated ReviewerSource: Organic