SolarWinds IT Incident Response (Squadcast) Reviews & Product Details

SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement.

Seller

SolarWinds Worldwide LLC

Discussions

SolarWinds IT Incident Response (Squadcast) Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Amiya Adwitiya

Pricing

Pricing provided by SolarWinds IT Incident....

Pro

$9.00

Per Month

Premium

$16.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 310 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

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Abhishek B.

Mid-Market (51-1000 emp.)

11/8/2023

"The product is really good"

4.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

The timely pings help me get on to the issues as soon as possible Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Nothing much as of now. Can't think of anything which can be disliked Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Glad to hear you find Squadcast really good! The timely pings are indeed helpful. Thanks for your positive feedback!

Current UserValidated ReviewerSource: Organic

Shlok P.

Small-Business (50 or fewer emp.)

11/8/2023

"Squadcase a great app"

4.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

All the insights are easily available in the app, from sentry to aws. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

The UI is sometimes bit confusing. And google SSO is not present. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Thanks for your positive feedback.

We're glad you find Squadcast to be a great app. We have Google SSO in Squadcast. You can check out our support page for more information. Keep enjoying Squadcast. Thanks again.

See how SolarWinds IT Incident... improved

Current UserValidated ReviewerSource: Organic

Alok S.

Small-Business (50 or fewer emp.)

11/8/2023

"Good product at great price"

4/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Squadcast has almost all the features you would need in an alerting product. It has been very reliable for us with no missed alerts over 2 years of operations. Best thing is, you get all this at a very good pricing compared to its competitors. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Grouping and suppressing alerts is a bit involved. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Thank you for your feedback! We're glad to hear that Squadcast has been reliable for you with no missed alerts over two years of operations. We're committed to providing excellent features for greater profitability. If you need anything else, feel free to reach out!

Validated ReviewerSource: Organic

Gal K.

Mid-Market (51-1000 emp.)

10/26/2023

"Solid incident management tool with great support"

4/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

- Easy integrations

- Amazing customer support

- Attentive to customer needs and feature requests

- Easy to implement Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

- Jira integration is very lean, not allowing multiple issue statuses

- New calendar is complex to manage multiple teams

- In general, not the best tool to manage multiple teams on call

- Status page is lacking in features Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Thank you for your positive review. You can explore our documentation on the bidirectional sync between JIRA & Squadcast. We have also added some new settings in our Status page feature.

( https://support.squadcast.com/)

You can write to us a detailed account of your challenges here: https://www.squadcast.com/support-ticket-form. We'd get in touch to understand and assist you better. Thanks again :)

Validated ReviewerSource: Organic

Andres B.

Mid-Market (51-1000 emp.)

10/26/2023

"Best Schedules, noisy alerts."

3/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Flexible Schedules, as an international team this is really important to us. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

There are no alert severity levels, and all alerts no suppressed makes my phone ring, it would be nice to have different severities that react differently. Review collected by and hosted on G2.com.

Response from Sanjog Sandhu of SolarWinds IT Incident...

Hi! Thank you for your feedback! We suggest exploring our Tagging and Routing rules feature, where you can assign severity levels to Incidents. You can also utilize suppression rules for better incident management. For even more precise noise reduction, our documentation offers various features. For further inquiries, contact us at support@squadcast.com or engage with our community: https://community.squadcast.com/view/home

Link to documentation: https://support.squadcast.com/

Current UserValidated ReviewerSource: Organic

Harshit P.

Enterprise (> 1000 emp.)

9/21/2023

"Overall Experience is good with squadcast services"

4.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

It has good features, like it has round robbin fashion alert system which many alert services are lagging, which is very useful in case of my organization Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Sometimes duplicate alerts are coming, but I am not sure if that is configuration miss from our side or from squadcast side Review collected by and hosted on G2.com.

Response from Sanjog Sandhu of SolarWinds IT Incident...

Hello there! We understand the challenges you've encountered while configuring deduplications. If this issue persists, please don't hesitate to reach out to our dedicated support team at support@squadcast.com or post your query on our community portal: https://community.squadcast.com/view/home"

Current UserValidated ReviewerSource: Organic

Verified User in Maritime

Mid-Market (51-1000 emp.)

10/31/2023

"Good At a Niche"

4/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

I think Squadcast very solidly offers what it says on the box. It fulfills my needs solidly and without too many bells and whistles but gives a ton of flexibility. It's a big step up from using slack or email. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

I think the defaults could be better and I do wish there was a cleaner way to handle specific notifications as higher priority via phone but I'm not sure that's technically feasible. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/1/2023

"Squadcast is innovating the on call space"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

I like that squadcast is changing up the game in the on-call space by providing customization around alert suppression/deduplication as well as automation around specific alert sources such as cloudwatch infra alarms. I understand that squadcast is a start up and early on, but they combat that by being very responsive on the support side of things. Communication is key in the startup realm! Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Some UI things seem complex/unclean, such as the different views for schedules. The week view is a little too cluttered to read, but the month view is my favorite. It would be nice to be able to change your default view on the schedules. I'd also prefer to see the final rotation as the default since that's what is most important when taking a look at the schedule.

One other thing I'd point out is performing "mass actions" is not the most intuitive. For example, if I have 20 incidents that I know are all the same thing and I want to acknowledge or resolve them all, I have to change the incident filter in order to do so. It would also be nice to have a feature where I can group incidents into one. If I can just say "These 20 incidents are really just one incident". Review collected by and hosted on G2.com.

Response from Sanjog Sandhu of SolarWinds IT Incident...

Thank you for your feedback. It's encouraging to hear that our features are aiding your team. For any further feedback, feel free to reach out to our support team at support@squadcast.com!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Tamilmani P.

Mid-Market (51-1000 emp.)

11/8/2023

"Simple, Good and Seamless"

4.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

It is simple and ease to access without any difficulties. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Nothing to mention about. Change the logo Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Curtis N.

Director Network Services

Mid-Market (51-1000 emp.)

Updated 8/13/2024

Originally submitted 5/18/2023

"Consistency for On-Call"

4.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

It allows us to bring in alerts from multiple sources and place them in a single view. Once there we have many options available to ensure that the right process is kicked off for the alert. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

When an alert comes in and is combined with an existing alert there is no way for the new alert to update the tags on the existing alert. We have use cases were this re-tagging would be beneficial. Review collected by and hosted on G2.com.

What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?

Before using a product like Squadcast our on call experience was not consistent. Each of member of our oncall team addressed alerts differently. Squadcast allows us to collaborate on alerts as a team and decide how the alerts will be addressed while on-call. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Thank you for your feedback. It's encouraging to hear that our features are aiding your team. We've taken into account your comments regarding alert tagging and are actively working towards improving it. For more details about your usage of automation rules, feel free to reach out to our support team.

See how SolarWinds IT Incident... improved

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller