SolarWinds IT Incident Response (Squadcast) Reviews & Product Details

SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement.

Seller

SolarWinds Worldwide LLC

Discussions

SolarWinds IT Incident Response (Squadcast) Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Amiya Adwitiya

Pricing

Pricing provided by SolarWinds IT Incident....

Pro

$9.00

Per Month

Premium

$16.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 310 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

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Rachit G.

Small-Business (50 or fewer emp.)

Updated 9/21/2023

Originally submitted 6/4/2023

"Squadcast is a really helpful product for alerts"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Squadcast is a beneficial product for alerts, and it helps in letting us know real-time updates for any critical outage during our off shifts, and we are better equipped to handle the alerts efficiently. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

I have not seen any downsides in using the squadcast so far. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

Thank you for sharing your positive experience with Squadcast! We're delighted to hear that our real-time alert system is helping you efficiently manage critical outages.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Vishesh K.

Mid-Market (51-1000 emp.)

9/22/2023

"One of the best tool to track incidents and helps in the oncall"

4.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

the tool provide a great way to track the tickets, incidents etc and the way it gets easily integrated with other tools such as datadog is really healpful . Overall SquadCast helps get the timely alerts and helps in the oncall Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Nothing much, would love to use the API;s if its available so that it can be easily integrated with Applications. Review collected by and hosted on G2.com.

Response from Sanjog Sandhu of SolarWinds IT Incident...

Hello there! We're happy to inform you that we have a comprehensive API documentation available for your reference: https://apidocs.squadcast.com/

Current UserValidated ReviewerSource: Organic

Alexander T.

CTO

Small-Business (50 or fewer emp.)

Updated 11/8/2023

Originally submitted 12/19/2022

"Great solution. Helps us a lot."

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Calls and text messages are delivered! Team management is transparent. Really enjoy that solution has free plan to test it. Got paid plan for the whole team. Like managed escalation matrix. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Voice calls do not work with all telecoms. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Gisele K.

Mid-Market (51-1000 emp.)

Updated 9/21/2023

Originally submitted 5/18/2023

"Really good experience for issue reporting"

4.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

The ability to send different types of notifications, and the integrations that can be done with it, such as slack integrations which allow you to interact with the application. the different types of incidents are a really great feature. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

It's really complete application, Not much negative things to say. Review collected by and hosted on G2.com.

Response from Sanjog Sandhu of SolarWinds IT Incident...

Thanks for sharing your positive experience with Squadcast! We're thrilled to hear you experience with us :)

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/26/2023

"Great Product for Businesses Who Need an On-Call Scheduler"

3.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

The reporting of incidents where those on call are directly notified through multiple modes of communication and the ability to indefinitely schedule members for shifts, is very nice. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

The navigation pane can be frustrating to use as on a desktop, the icons arent always obvious, so it would be nice if the navigation pane was wider with a description next to them instead of a tooltip. Rescheduling for individual shifts is not very intuitive for the organization, so it does not get used, unfortunately. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

AKSHAY J.

Lead Devops

Small-Business (50 or fewer emp.)

6/12/2023

"Efficient and Reliable platform for incident management"

4/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

It is an efficient tool for incident management with good escalation policies in place. Also reduces most of the manual efforts for the same. It comes with its analytics which is very efficient and helpful during the analysis of root cause over a period Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

The Squadcast provides a user-friendly interface, but it can be challenging for non-tech / new people to use for the first time. (Still, the demo or guidance is required) The cost of the Squadcast is on the higher side as compared to other tools in the market Review collected by and hosted on G2.com.

Response from Sanjog Sandhu of SolarWinds IT Incident...

Hello there! Your feedback is greatly appreciated. At Squadcast, we've designed our platform to cater to the needs of all internal teams. However, we're continuously striving to enhance user experience and ensure our platform is even more user-friendly.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Abhishek R.

Enterprise (> 1000 emp.)

11/8/2023

"Simple and Efficient"

4.5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

API is very easy to use and implement. Customer support is very quick and responsive. It was very easy to integrate this with ELK. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

Sometimes while acknowledging one alert, another one comes. There should be some time gap in calling so that it is easier to acknowledge. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Verified User in Higher Education

Enterprise (> 1000 emp.)

7/14/2023

"Full featured product, excellent interface, responsive product team"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Interface is very user friendly. It's easy to create custom rules, views, etc. Documentation is very well done and complete.

I have found that the product is flexible enough that it is able to meet every scenario I need from it. The zero cost tier of the platform is very generous to test the product.

There are advanced features for things like creating teams, call outs, escalation points. The playbook feature is still pretty basic (basically checklists) but is being improved (and is still helpful in its current forms)

The product team is SUPER responsive. They reach out (roughly) quarterly and offer to meet with you to ensure you are happy with the product and address any complaints or feature requests you may have. They are not at all pushy on these calls, and have given me some great ideas on how I can better use the product. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

I really don't have any dislikes. Any issues that I have experienced were addressed with my conversations with the product team.

I do wish I could customize email notifications a bit more - so that they are easier to read. Review collected by and hosted on G2.com.

What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?

We use Squadcast as part of our cybersecurity toolset. It is used as an alert/incident tracking/management tool to receive information from our various data sources. (Given the security-related aspects, I won't be too detailed in my review, but I will say the flexibility of Squadcast, combined with excellent documentation, has made it very easy to integrate our systems) Review collected by and hosted on G2.com.

Response from Sanjog Sandhu of SolarWinds IT Incident...

Thank you, we're grateful for your review! Your insights contribute significantly to our continuous improvement.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Saqib S.

Mid-Market (51-1000 emp.)

10/26/2023

"Very intuitive UI!"

5/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Squadcast makes it easy to set up alerts for any appliance/application. As a new user the onboarding was smooth and quick enough to get started. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

I have not yet found anything I dislike about Squadcast. It just works. Review collected by and hosted on G2.com.

Response from Chitra Bisht of SolarWinds IT Incident...

We're thrilled to hear that you found Squadcast's alert setup easy and the onboarding process smooth! We're committed to providing a seamless experience for all our users.

Current UserValidated ReviewerSource: Organic

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

12/5/2023

"Staying Ahead with Service Alerts"

4/5

What do you like best about SolarWinds IT Incident Response (Squadcast)?

Squadcast excels at notifying about critical service issues that demand immediate attention. It seamlessly integrates with other monitoring systems, such as Azure Insights and Datadog. We mainly use these two, and setting up notification rules has been hassle-free. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds IT Incident Response (Squadcast)?

A notable drawback is the repeated alerts for the same issue during investigation, which can be quite frustrating. Although there are manual options to suppress these alerts, an automatic feature to recognize and mute repetitive alerts for the same active issue would be highly beneficial, especially to avoid the disruptive alert sounds. Review collected by and hosted on G2.com.