Top 10 Sinch Engage Alternatives & Competitors

(10)4.6 out of 5

Sinch Engage is not the only option for Social Customer Service Software. Explore other competing options and alternatives. Social Customer Service Software is a widely used technology, and many people are seeking innovative, sophisticated software solutions with mentions, tickets, and collaboration. Other important factors to consider when researching alternatives to Sinch Engage include reliability and ease of use. The best overall Sinch Engage alternative is Wati. Other similar apps like Sinch Engage are Freshdesk, Zendesk for Customer Service - AC, Salesmsg, and Plivo. Sinch Engage alternatives can be found in Social Customer Service Software but may also be in Communication Platform as a Service (cPaaS) Platforms or Help Desk Software.

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Best Paid & Free Alternatives to Sinch Engage

Wati
Freshdesk
Zendesk for Customer Service - AC
Salesmsg
Plivo
Netcore Customer Engagement Platform
MoEngage
Textline

Top 10 Alternatives to Sinch Engage Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Sinch Engage stacks up to the competition, check reviews from current & previous users in industries like Apparel & Fashion, Computer Software, and Information Technology and Services, and find the best product for your business.

Wati

By Wati

4.6/5

(447)

Product Description

Reviewers say compared to Sinch Engage, Wati is:

More expensive

Categories in common with Sinch Engage:

WhatsApp Marketing

Proactive Notification

Customer Communications Management

Freshdesk

By Freshworks

4.4/5

(3,610)

Product Description

Categories in common with Sinch Engage:

Customer Communications Management

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,664)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to Sinch Engage, Zendesk for Customer Service - AC is:

More expensive

Categories in common with Sinch Engage:

Proactive Notification

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Plivo

By Plivo

4.5/5

(748)

Product Description

Categories in common with Sinch Engage:

SMS Marketing

Mobile Marketing

WhatsApp Marketing

Customer Communications Management

Netcore Customer Engagement Platform

By Netcore Private Limited

4.5/5

(554)

Product Description

Netcore is a globally recognized marketing technology SaaS company offering a full-stack of martech solutions that help product and growth marketers deliver AI-powered intelligent customer experiences across all touchpoints of the user’s journey. Building a unified views of customers, orchestrating omnichannel communication journeys, personalizing the apps and websites, optimizing user experience, real-time reporting and providing actionable analytics, Netcore represents an all-in-one solution for a marketer.

Reviewers say compared to Sinch Engage, Netcore Customer Engagement Platform is:

More expensive

Categories in common with Sinch Engage:

SMS Marketing

Mobile Marketing

WhatsApp Marketing

Proactive Notification