--- title: ScalePad Lifecycle Manager Reviews meta_title: 'ScalePad Lifecycle Manager Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 219 reviews by the users' company size, role or industry to find out how ScalePad Lifecycle Manager works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 219 scale: '5' date_modified: '2026-07-13' parent_category: name: Manufacturing url: https://www.g2.com/categories/manufacturing --- # ScalePad Lifecycle Manager Reviews **Vendor:** ScalePad **Category:** [Warranty Management Software](https://www.g2.com/categories/warranty-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 219 ## About ScalePad Lifecycle Manager Lifecycle Manager gives MSPs the tools to lead strategic client conversations rooted in Customer Success—using roadmaps and client-friendly reporting to run impactful QBRs, align technology with business goals, and prove long-term value that results in increased revenue. Why become a Lifecycle Manager Partner? Know Every Client Inside and Out: Bring hardware, software, SaaS usage, goals, and roadmaps in one place—so you always know where each client stands, where they’re headed, and can lead every conversation with confidence. SaaS usage and AI adoption visibility: Get visibility into what apps are actually being used across your clients’ environments and browsers so you can guide renewals, fight shadow IT, and help clients adopt SaaS and AI more effectively. Build Roadmaps That Drive Clients Forward: Create forward-looking roadmaps that show clients where they’re going—and why. Proactively budget for what’s next and connect every IT recommendation to real business outcomes. Automate Strategic QBRs: Deliver polished, insight-driven QBRs in minutes - not hours. Lifecycle Manager automates data collection and presentation creation, giving your team tailored client insights that turn every QBR into a strategic conversation with clear next steps, buy-in, and budget alignment. See the Risks Before They Become Regrets: Centralized asset visibility and real-time risk insights help you identify aging hardware, expiring warranties, and other blind spots—so you can act early, prevent downtime, and show clients you’re always one step ahead. See firsthand how Lifecycle Manager can help at www.scalepad.com/lifecycle-manager Book a demo for Lifecycle Manager now at www.scalepad.com/lifecycle-manager/demo ## ScalePad Lifecycle Manager Pros & Cons **What users like:** - Users value the **ease of use** of ScalePad Lifecycle Manager, enhancing workflow efficiency for sales teams. (19 reviews) - Users value the **seamless integrations** of ScalePad Lifecycle Manager, enhancing efficiency and service delivery for their clients. (14 reviews) - Users value the **consolidated asset visibility** of ScalePad Lifecycle Manager, enhancing management efficiency and ease of access. (9 reviews) - Users value the **intuitive interface** of ScalePad Lifecycle Manager, enhancing efficiency in managing warranties and equipment. (9 reviews) - Users praise the **great customer support** of ScalePad Lifecycle Manager, ensuring assistance whenever needed. (5 reviews) - Users appreciate the **centralized management** of ScalePad Lifecycle Manager, simplifying device oversight and proactive alerting. (4 reviews) - Monitoring (4 reviews) - Users find the **initial setup easy** , enabling efficient quotes and smooth integration with other tools. (4 reviews) - Easy Access (3 reviews) - Seamless Implementation (3 reviews) **What users dislike:** - Users experience **integration issues** that complicate automated processes and can disrupt functionality across various tools. (6 reviews) - Users desire greater **automation and integration features** in ScalePad Lifecycle Manager to enhance usability and planning. (5 reviews) - Users find the **pricing high** , making it challenging to scale and utilize ScalePad Lifecycle Manager effectively. (3 reviews) - Users find the **inadequate reporting** features limiting, wishing for better customization and filtering options. (3 reviews) - Users experience **latency issues** with ScalePad Lifecycle Manager, facing delays in syncing data and generating disposal certificates. (2 reviews) - Users desire more **customization options** in dashboards and reports to better align with their business needs. (2 reviews) - Login Issues (2 reviews) - Users struggle with the **difficult navigation** of ScalePad Lifecycle Manager, impacting their efficiency and overall experience. (2 reviews) - Users express dissatisfaction due to **poor customer support** , as issues remain unresolved despite multiple attempts for help. (2 reviews) - Update Issues (2 reviews) ## ScalePad Lifecycle Manager Reviews ### 1. Great product that customers love **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about ScalePad Lifecycle Manager?** I enjoy using Scalepad LifeCycle Manager as it makes life easier when it comes to providing customers with a warranty/end of life report. Before we were using Lifecycle Manager would have to log into our RMM application manually, export a list of machines and obtain the warranties later, now with the intergration into our RMM, we can pull the data seamlessly and send this over to our customers to give them an insight into their business assets. **What do you dislike about ScalePad Lifecycle Manager?** We did want the ability to check if machines were compatible with Windows 10 which is something we were told was available but we haven't seen in production. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** It's primarily solving our ability to accurately provide asset and warranty information to customers. If a customer wants to understand the age of their estate, age of workstations and when to replace them, this product is the go to. ### 2. ScalePad Lifecycle Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Rob L. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about ScalePad Lifecycle Manager?** I like the simplicity of the app. It let's me see devices we manage for our clients and a simple interface to offer service warranties. **What do you dislike about ScalePad Lifecycle Manager?** It's a pretty solid tool. I don't have anything negative to say about it. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** It allows me to see all of my devices in a single place and sell and manage warranty services to my clients. ### 3. ScalePad Review **Rating:** 5.0/5.0 stars **Reviewed by:** EJ A. | Senior Field Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ScalePad Lifecycle Manager?** It gives me the ability to see all of my cliens assets all in one view. The ease of use is highly recommended. **What do you dislike about ScalePad Lifecycle Manager?** There isn't much I don't link about the LifeCycle Manager. One thing I didn't like at first was the change of the naming of the options. But quickly got through it. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** I like the use of this applicaiton. It is easy to get warranties. Now with the support of Surface products I give it a 10\10. The only complaint I would have is wit hthe recycling service. I never got my proof of destruction from the third party company who came to get the hardware. ### 4. An Invaluable Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Andy L. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about ScalePad Lifecycle Manager?** It has given my sales team deep insights into customer's estates allowing for long term strategic planning. We use it for every sales meeting and is very easy to use. **What do you dislike about ScalePad Lifecycle Manager?** Would like to be able to create filters that stick as have to create each time. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Visibility of customer hardware and easy warranty renewals on critical kit. ### 5. An absolute game changer **Rating:** 4.5/5.0 stars **Reviewed by:** Lee M. | Technical Delivery Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2025 **What do you like best about ScalePad Lifecycle Manager?** The ability to easily manage multiple clients in one easy to use portal. **What do you dislike about ScalePad Lifecycle Manager?** Saved column views don't stay - need to redo everytime you login. Have had a few issues logging into the portal itself on multiple occassions using SSO. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Ease of overview of equipment for multiple clients, it's a huge time saver and allows us to work efficiently. ### 6. Gives me more time to focus on my client **Rating:** 4.5/5.0 stars **Reviewed by:** Thom W. | Head Coach Middle School and High School Cross Country, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about ScalePad Lifecycle Manager?** ScalePad Lifecycle allows me to find out what assets must be updated quickly. This will enable me to focus more on my client's needs. This report can be put in front of clients to let them know what needs replacing and ease budgeting. **What do you dislike about ScalePad Lifecycle Manager?** It has taken me some time to learn the interface. I also wish we could see if a device qualifies for warranty without the device being Lifecycle Manager. This impacts my ability to sell devices because we do not know if we can offer a waranty. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** It solves me manually looking at client PCs to know what current and what needs to be replaced. This benefits me because I have more time to help with budget planning and not looking at assets. ### 7. It's been great and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Michael O. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about ScalePad Lifecycle Manager?** the automate reports to my customers and the warranty renewals **What do you dislike about ScalePad Lifecycle Manager?** the sync errors are hard to fix or determine what the issue actually is. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** renewing out of warranty devices at a better cost. extending the life of our supported devices. sending quarterly reports to our clients regarding their environments ### 8. Awesome tool **Rating:** 4.0/5.0 stars **Reviewed by:** Julio L. | IT Technician , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about ScalePad Lifecycle Manager?** you have all data in one single place and that will save a lot of time. **What do you dislike about ScalePad Lifecycle Manager?** Integrations with other tools can be a pain sometimes. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** It gives me the option to know how to manage the lifecycle of all client's computer. Roadmap can be scheduled. ### 9. Honest review of Lifecycle Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about ScalePad Lifecycle Manager?** A lot of the information that Lifecycle Manager provides can be viewed within an RMM tool. What cannot be viewed easily is the hardware warranty information. One thing I like about LCM is that the tool integrates with a good number of our hardware vendors; network, systems, storage, etc. API integrations are very easy to setup. I really like the ability to Roadmap, and help clients create IT budgets for hardware replacement. Also cool is the ability to offer extended warranties. The reporting is very clean, and this product is a huge tool in our QBR toolkit. The provided training workshops were extremely beneficial. Onboarding / customer support was very well though out. This led to a very quick and easy implementation, and the tool is natively easy to use. I sign into ScalePad Lifecycle Manager on a weekly basis to start preparing for my account reviews. **What do you dislike about ScalePad Lifecycle Manager?** The only downside is that during our onboarding, the person stated that asset disposal was included at no charge. Come to find out, we have to upgrade our licensing to unlock free asset disposal. That's okay though, we have a disposal vendor already. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** LCM gives us much better visibility into the hardware roadmap, as well as warranty status. ### 10. Excellent for managing our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas R. | Account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about ScalePad Lifecycle Manager?** It is very easy to see the lifecycle of all our client's assets. **What do you dislike about ScalePad Lifecycle Manager?** Would be better to have an app without need to log in to the website **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Help me a lot to check about our client's hardware lifecycle. ### 11. Warranty Renewals at its finest **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ScalePad Lifecycle Manager?** I manage ordering for my company, and Life Cycle makes the process so much easier! It eliminates the frustration of waiting for vendor responses, especially from larger companies that can take days to reply. **What do you dislike about ScalePad Lifecycle Manager?** As for my Role i dn not having anything negative to say! **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** I manage ordering for my company, and Life Cycle makes the process so much easier! It eliminates the frustration of waiting for vendor responses, especially from larger companies that can take days to reply. ### 12. Scalepad Lifecycle Manager does what it says **Rating:** 3.0/5.0 stars **Reviewed by:** Jason T. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about ScalePad Lifecycle Manager?** Warranty Information is the most useful part and integration into 3rd party tools. **What do you dislike about ScalePad Lifecycle Manager?** Lack of comprehensive updates, could provide a better user interface **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Maintaining warranty awareness and client upgrades. **Official Response from Riley Adams:** > Hey Jason! We often take the recommendations of our partners when we look to enhance our solutions. If you have some ideas for how we can make Lifecycle Manager better, please share your ideas with us in the ScalePad Community: https://community.scalepad.com/ideas. ### 13. Excellent Warranty Service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about ScalePad Lifecycle Manager?** Excellent reporting for client presentation. Good graphics and digestable at high and low levels **What do you dislike about ScalePad Lifecycle Manager?** Not really any downsides that I can think of. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Easy to identify what machines need to be replaced due to hardware or compatibility issues. ### 14. Excellent Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about ScalePad Lifecycle Manager?** One of the standout features of ScalePad Lifecycle Manager is its ability to automate asset lifecycle management for hardware, software, and warranty services. This automation helps us gain vital insights while maximizing profitability, improving productivity, and strengthening client relationships **What do you dislike about ScalePad Lifecycle Manager?** Occassional difficulties with integrating with other softwares. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** It automates the tracking and management of hardware and software assets throughout their lifecycle. ### 15. Easy to use, very useful tool for understanding the business computer estate **Rating:** 3.5/5.0 stars **Reviewed by:** Ian H. | Technical Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about ScalePad Lifecycle Manager?** Ages, warranty end dates, general overview per-company view and report export for the client. **What do you dislike about ScalePad Lifecycle Manager?** Cost, it's shot up rapidly by adding services to the platform and has been a challenge to negotiate keeping the cost down. They need to sell just the report/warranty end date as a stand alone service. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Allows us to generate nice reports to give to clients to warn and plan on asset replacement. ### 16. As this helps in Forcasting the budget and Ageing Infrastructre **Rating:** 5.0/5.0 stars **Reviewed by:** Suman J. | CMDB Architect, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about ScalePad Lifecycle Manager?** It brings warranty and expiration dates from most of the OEM's. Earlier we has to struggle with each of the OEM's to bring there API's and integrate. **What do you dislike about ScalePad Lifecycle Manager?** Not populating the Cisco Warranty and purchase date dissapointed us .Even after enabling the CISCO Smart connect. Expecting this would be Resolved ASAP **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** By populating the warranty and purchase date information for hardware assets. We can forecast the budgeting cost to the management and make them prepared for it. Also, to know how many Aging devices are there, which could cause any potential issues. ### 17. Scalepad makes asset lifecycle easy **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse C. | Systems Engineering Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about ScalePad Lifecycle Manager?** I use scalepad for our client strategic planning reviews for our clients. It is a huge time saver and is very easy to use. **What do you dislike about ScalePad Lifecycle Manager?** Duplicate assets can be an issue but that is more a reflection of our upstream processes than the tool itself. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Scalepad took what was a manual process to look up serial numbers from our RMM tool and made it completely automated. It takes a small fraction of the time to complete a strategic planning review for our clients compared to what we were doing before. ### 18. Improving Warranty Information **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew C. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about ScalePad Lifecycle Manager?** Its nice to have all the vendor APIs in one place. **What do you dislike about ScalePad Lifecycle Manager?** The cost associated is a lot, and unfortuately we are not in position to fully scale with this to utilize it effectively at this time. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** We need better insights in what warranties are expiring and when. **Official Response from Riley Adams:** > Hi Andrew! I have some good news for you - we just introduced Lifecycle Manager Essentials. It's pared down (in price and features) with just the basics you value for IT asset lifecycle automation. Check it out here: https://www.scalepad.com/lifecycle-manager/essentials/ ### 19. They innovate and it's simple to use **Rating:** 4.0/5.0 stars **Reviewed by:** Derrick V. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about ScalePad Lifecycle Manager?** My team salesteam has found this to be a very useful solution to quickly identify a client's hardware and software needs. **What do you dislike about ScalePad Lifecycle Manager?** Not really a bad aspect, but they have developed this product so much since we signed up in the last two years that I am finding new things with it constantly. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Quickly identify aged equipment. ### 20. Extended warranty purchases **Rating:** 3.0/5.0 stars **Reviewed by:** Devon C. | Security Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about ScalePad Lifecycle Manager?** Our largest benefit to using scalepad is the ability to extend out of warranty servers where the provider no longer supports the hardware. **What do you dislike about ScalePad Lifecycle Manager?** The syncing integration only adds it does not remove items syncd if the integration is removed. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** This is solving our ability to manage warranty renewals. **Official Response from Riley Adams:** > Thanks for your feedback about the syncing integration in ScalePad Lifecycle Manager! I totally understand your concern regarding the removal of assets when an integration is disabled. Just to clarify, Lifecycle Manager should remove assets from the removed integration—unless those assets are also tied to another active integration. Since we support multiple integrations (like RMM and PSA), some assets can exist in both systems and get aggregated into one view. If you’re still having issues or have more questions, please feel free to reach out to our support team. We’re here to help and want to make sure you have a great experience with Lifecycle Manager! ### 21. Easy visibility and a path to offering a high-value service for hardware warranty renewals. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about ScalePad Lifecycle Manager?** The reporting and visibility in ScalePad has been great to share information with clients on their overall systems age, and the easy to interpret reporting means it can be sent directly to clients and they can understand it. The warranty purchase process is easy and the support when needed has bene great. **What do you dislike about ScalePad Lifecycle Manager?** The only thing I can say that I do not like is the time it takes for the hardware recycling to produce a certificate of disposal . **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** The major problem this product solved was visibility into hardware age and warranty status. ### 22. ScalePad Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Social Media Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ScalePad Lifecycle Manager?** Having the information we need to keep our customers up-to-date and compliant is critical, and ScalePad is the best solution to ensure that we're driving success (and revenue) through compliance. **What do you dislike about ScalePad Lifecycle Manager?** ScalePad sync sometimes runs into device sync issues with N-Central. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Without a Lifecycle Manager, keeping track of device aging and replacement schedules was cumbersome. This is all presented in an easy-to-use format, which is able to be distributed directly to customers to help manage their expectations about device replacements. ### 23. Disposal - Excellent feature - would love to work on refining it to be a little easier to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Emily S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about ScalePad Lifecycle Manager?** I'll address only the disposal section as that is what I am familiar with. We love the fact that we can offer clients a free disposal program that sends a certificate of destruction. We can also dispose of the items for them in a very easy manner and be sure that they are getting properly disposed of and in a safe manner. This is something we have to do for clients frequently so very happy to have a great option. **What do you dislike about ScalePad Lifecycle Manager?** I'll address only the disposal section as that is what I am familiar with. It is a little hard to navigate the orders placed. I think it could really benefit from a filter/sort/search feature including things like 1. Order ID, 2. Date Created, 3. Company, 4. Status plus if there were a field we could fill out with identifying features that would be SO helpful so that we could find the order we need to check on status (Like a title or subject). Currently it is extremely difficult to go to the orders page and find the order you need. We are currently putting the order number in our ticket notes of disposal but that is not preferable. Additonally, if you could find more easily by company - having a better way to identify company would be great. In placing a new order, it is very unclear how to specify which of our clients this device is from. It says "pickup and return address" however a lot of times that address is our company but it is not our company's device but one of our clients. I need it to be really obvious which client the device belongs to and where pickup/return address is. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** It saves us a lot of time and also saves our customers a lot of money. ### 24. Makes reporting on customer devices easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about ScalePad Lifecycle Manager?** Device statistics that allow us to easily inform customers when their devices are old, out of warranty, or unable to upgrade. **What do you dislike about ScalePad Lifecycle Manager?** Integration into Hudu, while not bad, isn't the best experience. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Customers often don't like to think about upgrading their devices. Scalepad allows us to provide imperical evidence that upgrading is a better option than fixing. ### 25. Great Asset Management Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about ScalePad Lifecycle Manager?** ScalePad really simplifies the ITAD pipeline for our company. Instead of having to get devices back from our clients and then send them off somewhere else, we're able to send them a shipping label and let ScalePad take over from there. It also integrates easily with our other services, pulling in important data regarding warranty expirations, documentation errors, and other little details that are easy to miss. **What do you dislike about ScalePad Lifecycle Manager?** The overview page for each client is cluttered, making it easy to miss out on important information even though it is present. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** ITAD services for our clients - the ScalePad process cut several steps and potential points of failure out of our previous process. ### 26. A great product for insightful asset data at your fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ScalePad Lifecycle Manager?** Lifecycle Manager easily integrated with all our assets from ConnectWise Manage, Automate, Meraki, SonicWall and more into a central console that we can see holistically what assets need attention and when. It has an easy to use interface and great reports, both visually and the data within. The onboarding team was very helpful in getting everything configured and setting us up for success. **What do you dislike about ScalePad Lifecycle Manager?** The IT equipment disposal, although "free", was a pain to use. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Its allowing us to pull in multiple products' data into a central console and build QBR roadmaps for our clients to replace equipment. ### 27. Best Assert Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Yihad B. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about ScalePad Lifecycle Manager?** It help us keep track of devices and their warranty, also we can check age of devices and important details to replace machines when needed. **What do you dislike about ScalePad Lifecycle Manager?** Sometimes integrations do not work correctly (for ex auvik) and it causes a lot of noise in the reports **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Warranty managemnt and it asset replacement. ### 28. Essential tool for MSP's for Client Lifecycle Management **Rating:** 5.0/5.0 stars **Reviewed by:** Charles L. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about ScalePad Lifecycle Manager?** Scalepad provides accurate warranty reporting that's automated and ties directly into LOB apps like ConnectWise and Kaseya VSA. We integrate this with our Periodic Technology Reviews for proactive customer management. **What do you dislike about ScalePad Lifecycle Manager?** Scalepad setup can take time especially when configuring automated customer reports. Scalepad doesn't integrate customer contacts either, so those must be entered manually. **Recommendations to others considering ScalePad Lifecycle Manager:** Get a demo so you can try it in your own environment prior to purchase. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Kaseya VSA and other RMM platforms don't have the ability to accurately report on asset purchase date or warranty date, which prevents us as an MSP in executing global proactive lifecycle management for clients. Scalepad enables us to provide accurate, real-time and automated data to clients to promote warranty extensions and asset refresh purchases. Additional benefits like DMI, insights, and initiatives provide more value to us and our clients. ### 29. ScalePad Rocks **Rating:** 5.0/5.0 stars **Reviewed by:** J. Alejandro R. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2022 **What do you like best about ScalePad Lifecycle Manager?** Completes our documentation of warranties and inventory updates. Invaluable when having quarterly business review meetings. **What do you dislike about ScalePad Lifecycle Manager?** Software asset management needs to identify all software on a system even if it can't be scanned for expiration date. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Warranty tracking. EOL for hardware with clients. ### 30. Easy to use, detailed reports for asset management **Rating:** 5.0/5.0 stars **Reviewed by:** Corey W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about ScalePad Lifecycle Manager?** Lifecyle manager has lots of useful reports and is easy to use. I mostly use the hardware and software reports. It integrates with ConnectWise manage / Automate so its easier to get hardware lists. The reports have all the detail most of us would need. **What do you dislike about ScalePad Lifecycle Manager?** The only thing I don't like and its minor, is that you can setup automated reports to send monthly or quarterly to a client, I would like to be able to choose the frequency of when its sent. Add custom dates or a send Now option. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** The hardware reports from ConnectWise Automate are cumbersome to generate and are formatted terribly. Scale pad reports are easy to generate and have all the data points most of us need. ### 31. Useful for hardware management. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about ScalePad Lifecycle Manager?** I like that is shows the warranty status, that I can sell warranty's from scalepad. Their support has been amazing anytime we needed something replaced. **What do you dislike about ScalePad Lifecycle Manager?** It's hard to filter out what you don't want to show on reports, but it's manageable. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** We don't always catch warranty expiring on all the machines we manage, but we can still monitor it here. It's really handy for scheduling with our clients to replace machines and come up with a yearly plan to upgrade or replace out dated machines. ### 32. Lifecycle Manager is a critical piece of our strategic planning for our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew K. | Sr. Director, Service Delivery, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about ScalePad Lifecycle Manager?** Scalepad integrates with our other tools, which allows us to quickly understand the hardware landscape for our customers. The ability to quickly identify opportunities for refresh and warranties and forecasting years out is a huge benefit. It enables us to be proactive with our customers, instead of the typical reactive MSP. **What do you dislike about ScalePad Lifecycle Manager?** I only wish Lifecycle Manager and Lifecycle Insights would integrate directly. I am told they are working on this. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** IT forecasting ### 33. Great Product for Warranty Info **Rating:** 5.0/5.0 stars **Reviewed by:** David O. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about ScalePad Lifecycle Manager?** Keeping warranty info and purcahse info update to in our PSA **What do you dislike about ScalePad Lifecycle Manager?** nothing as of right now, mayeb some more integrations **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** keeping update to date info for each of my endpoints ### 34. Lifecycle insights has been a savior so far. It's helped me keep track of multiple roadmaps easier. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about ScalePad Lifecycle Manager?** I like the reporting features and the ability to tie them to budgets. **What do you dislike about ScalePad Lifecycle Manager?** I'm pretty sure there's some features that could be added but I can't think of any right now. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Budgets and Roadmap consistency. ### 35. ScalePad Lifecycle Manages Hardware Warranties **Rating:** 3.5/5.0 stars **Reviewed by:** Michael S. | Director of Sales and Service, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about ScalePad Lifecycle Manager?** The biggest benefit is that it helps us keep track of the warranty status of all of our clients hardware. We use this for reporting to our clients and initiating quotes for computer replacements **What do you dislike about ScalePad Lifecycle Manager?** The interface is not the most intuitive and can be combersome to get the reports I require **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Keeping track of warranties for all of our clients devices **Official Response from Riley Adams:** > Hi Michael! I saw you've been in touch with your PSM recently. Were they able to resolve all your challenges? If not, please let me know and I'll make sure you hear from our support team. - Riley from ScalePad ### 36. ScalePad is fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Josh W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about ScalePad Lifecycle Manager?** This software has been a lifechanger in the warranty schedule and hardware replacement schedules. The roadmap is a great piece to hand to clients and it's easy to create. I check it daily, and frequerntly utilize it's reporting. The integrations are easy to set up between a lot of other vendors and they sync without worry. **What do you dislike about ScalePad Lifecycle Manager?** The only negative I can say about this platform is that it's not already a part of my RMM. If the Scalpad engine was baked into the cake of the other RMMs as opposed to the integration method, it would be an easy sell. Great software! **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Warranty replacement and scheduling a roadmap for new machines. ### 37. Excellent resource for our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about ScalePad Lifecycle Manager?** We appreciate the integration with our other products and services such as ConnectWise, Meraki, SonicWall, IT Glue, etc. **What do you dislike about ScalePad Lifecycle Manager?** Occasionally information does not sync correctly and must be manually changed. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Rather than time-consuming, manual compiling of client reports from multiple sources, ScalePad brings all that information together in executive summary-style reports for our clients that are easy to read and understand. ### 38. Warranty Gold! **Rating:** 4.0/5.0 stars **Reviewed by:** Mitchell W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about ScalePad Lifecycle Manager?** It is very easy to connect with Connectwise Automate to pull all hardware data, allowing it to pull hardware specs and warranty info. The pricing for extending waranties is very reasonable as well! **What do you dislike about ScalePad Lifecycle Manager?** If the equipment was refurbished, it will show the age of the computer and can be difficu.t to determine actual purchase dates. It was many filters but one simple one it could use is the ability to differentiate HDD and SSD drives to create sales opportunities. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** It helps us sell extended warranties and track current warranties which helps us quickly determine action when something goes wrong on a machines or create additional revenue streams. ### 39. Export very high-quality PDF **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about ScalePad Lifecycle Manager?** The PDF export which is perfect for a client presentation **What do you dislike about ScalePad Lifecycle Manager?** The detection of warranty dates that does not always occur **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** The management of my clients' equipment warranties ### 40. Great acquisition by ScalePad **Rating:** 5.0/5.0 stars **Reviewed by:** Craig B. | Founder/MD/GM, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about ScalePad Lifecycle Manager?** We bought the product for warranty insights, but the visibility of hardware and sofware catagorisation provides greater visibility across our estate than Datto RMM. **What do you dislike about ScalePad Lifecycle Manager?** Pricing could be a barrier for smaller MSP's **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Warranty tracking with integration into both HaloPSA and DattoRMM - increased revenue stream through Warranty renewals which was previously not tracked or upsold. ### 41. The most handful tool for lifecycle reports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about ScalePad Lifecycle Manager?** The Lifecycle report has EVERYTHING. It looks very professional and each one of our customers found this report to be very helpful. **What do you dislike about ScalePad Lifecycle Manager?** Maybe it could be a little bit more user-friendly **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** It's helped us to determine when we should start working on replacing equipment, make budgets and sell more. ### 42. Always having issues with reports and the solution has problems with DATTO **Rating:** 0.0/5.0 stars **Reviewed by:** Jorge S. | CTO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about ScalePad Lifecycle Manager?** The reports are visually pleasing ...... **What do you dislike about ScalePad Lifecycle Manager?** Their pricing model. Their auto-renewal policy. If you upgrade assets due to a mistake with the synchronization on your RMM, they won't lower the endpoints. The interface is difficult to navigate. Customer service is the worst. They leave you hanging for months to provide an answer. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Well, it created more problems than solved them since it pulled wrong information. **Official Response from Riley Adams:** > Hey Jorge, I’m really sorry to hear this was your experience with us. Thanks for sharing your honest feedback. I requested your contact information through the dashboard - I’d like to learn more about what happened so we can look into how to make it right. - Riley from ScalePad ### 43. Great application to manager your hardware assets **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about ScalePad Lifecycle Manager?** The automatic integration with syncro. Being able to pull all of our assets into one location **What do you dislike about ScalePad Lifecycle Manager?** Not being able to purchase for more than on client at a time. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Manually tracking warranties and age of devices. ### 44. ScalePad's Lifecycle Manager has been a great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about ScalePad Lifecycle Manager?** It is hard to decide the best part about Lifecycle Manager. I love the easy, at a glance dashboards and rating systems that gives you the critical information you need right away. **What do you dislike about ScalePad Lifecycle Manager?** The least helpful thing I have found is when creating custom insights by software, your selection isn't from a list of all discovered software that was found from your RMM integration, it is just a prepopulated list. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** A problem Lifecycle discovered day 1 was that our 3rd party patching company wasn't keeping Feature Updates up to date. I'm not sure how we would have noticed this at scale if it wasn't for Lifecycle double checking our 3rd party's work. We also stuggled with keeping our IT Asset purchase and warranty dates updated. LCM was able to update and correct hundreds of assets in a matter of minutes versus the hours it would have taking staff to do manually. ### 45. Enhance your MSP practice! **Rating:** 4.5/5.0 stars **Reviewed by:** John K. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about ScalePad Lifecycle Manager?** ScalePad Lifecycle Manager allows me to build an asset management practice and bring value to my clients. It shortens the sales cycle and increases my average spend per client. My QBRs are more professional and actionable. **What do you dislike about ScalePad Lifecycle Manager?** ScalePad Lifecycle Manager is always evolving so sometimes things aren't always where you expect them to be. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** I needed a better way to show the outdated systems at my clients. I also needed to be able to plan replacements and come up with a budget. This was very time consuming as I had to extract the data out of my RMM. ### 46. Time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about ScalePad Lifecycle Manager?** I love how easy it is to see all my customers assets at a glance and help them navigate repalcements. There are a ton of other features that I have not leveraged yet but hope to when I find time to dig into them. The scheduled reports are a life saver as well. **What do you dislike about ScalePad Lifecycle Manager?** I'm not sure there is anything I don't like about it. I guess I wish there were more integrations for things like Fortinet and other network devices. I see it does some Sonicwall and Cisco but expanding that would be amazing. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** We used to have to take service tags and go to the vendor site and input them manually for warranties and it was very time intensive, as was reporting on those assets to the customer. With Scalepad not only is it automated but I can also write warranty dates back to the RMM for the folks that are not in here every day. ### 47. ScalePad is a fit, no matter the organization's size. **Rating:** 5.0/5.0 stars **Reviewed by:** Cody C. | Strategic Account Advisor, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ScalePad Lifecycle Manager?** ScalePad is helpful to identify hardware and software in an enviornment. It assists to report and keep business strategic lifecycle management on track. **What do you dislike about ScalePad Lifecycle Manager?** I would like to be able to create a personalized default filter/view based on the criteria I would like to show my clients. This has to be done manually and filtered each time. It would be nice to have the automated reports functiallity be addressed with the customer view/filter created versus the default lifecycle hardware report. For this reason I do not use the automated report to send out monthly or quarterly and do this manually. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Keeps the organizations I work with on routine replacement which are aligned to thier IT strategy. ### 48. I've been using Scalepad for over 10 years **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about ScalePad Lifecycle Manager?** Best thing about ScalePad is it helps us as an MSP and our clients know where their assets are in their lifecyle. The best thing ever is that they have a recyle option and now we no longer have those random computers laying around our office! They even plant a tree per computer you recycle! Love how environmentally aware they are. Everytime, and I mean everytime, I bring one of these reports to a client meeting I get immediate buy in from a client. My account manager here is a rock star, shout out to Ashley! You are the best! **What do you dislike about ScalePad Lifecycle Manager?** To be honest, I don't think I have anything negative to say about Lifecycle Manager. If I had to say something I dislike that there isnt a dark mode option on the portal but that is a little picky... **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Definetly the QBR process. This plus a QBR solution is a slam dunk for all QBR meetings. Plus it helps our techs know when to stop troubleshooting an issue based on the computers age and recommend a replacement. ### 49. A great way to continue growing your business **Rating:** 5.0/5.0 stars **Reviewed by:** Richard S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about ScalePad Lifecycle Manager?** I love the interface. It's very easy to navigate and the dashboard gives me huge insight as soon as I log in. If there are any issues with my account, the dashboard provides me with a link right on opening screen. **What do you dislike about ScalePad Lifecycle Manager?** The only thing I dislike about the ScalePad Lifecycle Manager is that I can't collapse the navigation pane. I work from a small sized laptop and I would prefer if the developers would add a way to minimize (or turn the menu options into icons) the navigation pane. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Before, we we're factoring into account any warranties on equipment when we would onboard a new client. We just took the equipment on as is and a couple times it bit us in the butt. Now, when we onboard a new client, we process their machines through ScalePad and we provide our clients with a list of suggestions for warranty upgrades. This has helped immensly as several machines ran into issues after upgrading the warranty and the customer was able to save big bucks, proving that we, as their MSP, are interesting in helping them in all manner of ways, not just IT support. ### 50. Product is good, warranty coverage is solid, worth your consideration! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2023 **What do you like best about ScalePad Lifecycle Manager?** I like that it integrates into our existing systems, the platform is deeper than what we use it for. The warranty coverage seems to be equivallent to direct to major brands but at a better cost helping us improve our bottom line. Profits pay for people, need to get paid, Scalepad helps at that level. **What do you dislike about ScalePad Lifecycle Manager?** I'd like to send the reporting to my clients every six months instead of every three. I also wish I could better customize what's being sent. I find the XLS document I can pull provides far more insight but I'd like to customize it and send it instead every month to many clients. Perhaps I need training. Also wish items that are in our hardware management (even if you can't sell warranty) could be listed in this platform so we could talk about hardware lifecycle end to end not just about what you offer coverage for. **What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?** Needed an easy tool to tackle a mass of hardware renewals quickly, also needed to provide some automated metrics to customers with some marketing flare, this did the trick, not to say it couldn't be better. ## ScalePad Lifecycle Manager Discussions - [Hudu Intergration](https://www.g2.com/discussions/hudu-intergration) - 1 comment, 1 upvote - [How much does ScalePad cost?](https://www.g2.com/discussions/how-much-does-scalepad-cost) - 1 comment - [What does warranty master do?](https://www.g2.com/discussions/what-does-warranty-master-do) - 2 comments - [What does ScalePad do?](https://www.g2.com/discussions/what-does-scalepad-do) - 2 comments - [View ScalePad Lifecycle Manager pricing details and edition comparison](https://www.g2.com/products/scalepad-lifecycle-manager/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+17%3A45%3A56+-0500&secure%5Bsession_id%5D=3e1c6508-c19a-46cf-93db-cee7bba37527&secure%5Btoken%5D=377868e0b554ed0b68b5acc27023ba50eac9d28ed9dd8c408c7063c34ea22bb0&format=llm_user) ## ScalePad Lifecycle Manager Integrations - [Addigy](https://www.g2.com/products/addigy/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Cisco Meraki](https://www.g2.com/products/cisco-meraki/reviews) - [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) - [Crewhu](https://www.g2.com/products/crewhu/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [ScalePad Quoter](https://www.g2.com/products/scalepad-quoter/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) ## ScalePad Lifecycle Manager Features **User Tools - Warranty Management** - Inventory - Stakeholder Reports - Lifecycle Reports **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Customer Insights** - Trends Detection **Generative AI** - AI Text Generation - AI Text Generation **Software Integrations** - CRM Integration - FSM Integration **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Integrations ## Top ScalePad Lifecycle Manager Alternatives - [Pega Platform](https://www.g2.com/products/pega-platform/reviews) - 4.2/5.0 (199 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,409 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (776 reviews)