RingDNA Reviews & Product Details

I absolutely love the local presence and the overall customer service. It was beyond simple to set up and took little training to get it off and running with my team. The staff assigned to us have just been a treat to work with as well. They have been there to answer any and all questions we have had and have worked with us on incorporating more "custom" requests for our organization. Huge shout out to Adi and Anna. Review collected by and hosted on G2.com.

I cant say that I have found much to really "dislike". It has helped me and my team generate more answers while calling out. Review collected by and hosted on G2.com.

The software integrates completely with Salesforce. When I wanted tweks or adjustments made, the team was quick to hop on a call with me to get them done. The software is easy to use and intuitive. Quick and easy learning curve for our team. Review collected by and hosted on G2.com.

I wish we could set up automated texts that go out when new leads come in without any interaction on our end. There is a template we can text, but it requires the user to take action. Review collected by and hosted on G2.com.

So many features to choose from. what the company likes best is the analytics ringDNA provides. We can see what it takes to get a conversion for every outbound caller we have. The response time from their support team is uncanny. Review collected by and hosted on G2.com.

They don't have a mobile app, it's more of a shortcut to their website that you can program on your phone. I have been told that a mobile app is in production. Review collected by and hosted on G2.com.

After trying many other dial services before, we have been using RingDNA for the last 5 years and love the service. What we love the most is RingDNA provides reliable calls which is the most important thing to us. Salesforce Integration is a huge feature helped our team save a lot of times. Another great this is their customer service, we always can rely on them. Review collected by and hosted on G2.com.

User Interface could be improved for better user experience Review collected by and hosted on G2.com.

Mac Properties have been utilizing RingDNA platform since 2014. It's been over 6 years of tremendous growth. We have seen how dramatically RingDNA has improved/developed their telephony integration (at least with the Salesforce platform). There are out there many other competitors out there; but I can not thank enough for the support RingDNA has provided us with their robust software. We are looking forward to incorporate their new "Conversation AI", which we have realized will help Mac Properties in a terrific way (both for our Leasing Team and Call Centers). As I mentioned, their integration with Salesforce is outstanding, it gives so much flexibility for the agents to increase their productivity by having all they need in the DialPad extension (which syncs all info to Salesforce). With Conversation AI, we have the vision on display statistically the amount of Calls our Reps spend with Customers, conversation scripts, etc. Which will help us to improve in Coaching successfully our staff, and as a company to offer better services. We definitely recommend RingDNA Software as your Cloud telephony provider. Review collected by and hosted on G2.com.

Something we still dislike about RingDNA is their Support Team (over Weekends). If they can reinforce more of their staff on supporting outages or critical items, it will be really helpful.

Also, something nice to include in their roadmap, is the ability to mass send SMS utilizing their platform. This will help on having one single platform for one-to-one SMS and for Bulk SMS Review collected by and hosted on G2.com.

The largest benefit is now having twice as much time to reach my daily goals for calls/conversations/data-entry. You would be surprised how much time it wastes to actually dial a phone number! Integration with Salesforce is a huge help. I can use RingDNA to call, take notes, schedule future calls, and it automatically records the calls I make so I am no longer tallying up every call I make every day. It even records my voicemail message and I just click a button to leave that message! Review collected by and hosted on G2.com.

There is nothing I dislike, just wish I used it sooner! As with any new program, it took a little while to get used to using it. Once I got the hang of it, after I met with one of our reps, it was a breeze. Anytime I have gotten confused they have been right there to help. They respond literally within minutes. Review collected by and hosted on G2.com.

the ability to review/learn from previous calls Review collected by and hosted on G2.com.

sometime poor call quality - but that is due to personal connections, etc. as well Review collected by and hosted on G2.com.

Our team has been using RingDNA for a couple years, and they have been supportive every step of the way. Whether it's a request for a need our team has to a simple troubleshoot, their team is always fast to respond and find a solution. Review collected by and hosted on G2.com.

The only inconvenience is timing when we need urgent help. Being located on the east coast, we sometimes need support before the RingDNA team gets logged in. Review collected by and hosted on G2.com.

The simplicity of using RingDNA is impressive. The sales agent has all information about the customer in his cockpit, can add notes and document the outcome of the customer conversation. The dashboard is great, you can see at a glance the call disposition type, lead source, revenues and much more. Review collected by and hosted on G2.com.

It is impossible to personalise the system itself. This can only be done by the seller's development team. A bit of leeway in personalisation would be desirable Review collected by and hosted on G2.com.

When working properly I can hear better. Review collected by and hosted on G2.com.

Calls drop frequently. Voice delay -Either bad connection or comp. slow Review collected by and hosted on G2.com.

Clean and efficient UI. You are not given features and functions you don't need. Excellent customer service and onboarding. They do a great job of making sure we are utilizing all of the features we pay for which sets them apart from other software tools. Training and demo are always concise. When the team was given the option of using RingDNA or another dialer they all chose RingDNA. The integration with Salesforce and setup was the easiest we have done. Review collected by and hosted on G2.com.

Nothing. We are very happy with RingDNA and have just signed on for another year Review collected by and hosted on G2.com.

The ease of access and usage. The user-friendly interface and the convenience of RingDNA support being just one click away for any assistance is quite phenomenal. Review collected by and hosted on G2.com.

There is nothing that I do not like about this app, apart from the fact that it cannot be used from a cell phone, or else it would have been my application of choice to make calls and daily usage. Review collected by and hosted on G2.com.

Our onboarding experience with our implementation manager (Andrew) was phenomenal. He trained our large team (twice due to scheduling conflicts), makes himself available to help for anything / everything that comes up, is kind, patient, and extremely quick to respond. Overall the service at ringDNA has been great, even when working with people other than Andrew.

The product itself seems to be working quite well (we've been up and running for a couple of months now), and with one porting issue aside (which Andrew helped to rectify as quickly as possible), it's been pretty seamless. Review collected by and hosted on G2.com.

It wasn't completely clear to me during the sales cycle that VOIP wasn't a mainstay feature of the product. Because the majority of my team is located overseas, it's not feasible for calls to be forwarded to cell phones for them. The process of getting a 3rd party provider wasn't / isn't complicated, but it was unexpected.

Also, the real time agent / live call dashboard is a bit bare bones, but technically works and meets needs. Review collected by and hosted on G2.com.

I like that my reps can easily see their calls/texts in one space and it populates to Salesforce almost immediately. The visibility of activity to Salesforce really helps our team. Review collected by and hosted on G2.com.

That there isn't an option to automatically relate activities to opportunities & contacts vs accounts & contacts. My Implementation Team works out of an opportunity pipeline an as a manager, seeing what opportunities aren't getting attention is done by activity. They can manually assign the activities, but often forget. If this could be automated based by role that would be great.

I'd also like to be able to have reps listen to my calls when possible. I can listen to theirs, but we haven't been able to have them listen to mine live in real time. Review collected by and hosted on G2.com.

RingDNA makes it easy to log notes after my calls and keep organized as I move between appointments. I love that it integrates directly with Salesforce! Review collected by and hosted on G2.com.

On busy days, it can be frustrating to have to log a call disposition before moving onto the next call on my list. Not a huge dealbreaker, but something I wish I could circle back to sometimes. Review collected by and hosted on G2.com.

Super easy to use and to integrate with my CRM Review collected by and hosted on G2.com.

If there are multiple phone numbers under the same person the ID will state "Multiple" rather than the name of the client. Review collected by and hosted on G2.com.

They respond every time with an email, and then subsequently follow-ups asking for more details and suggestions to improve my experience. Review collected by and hosted on G2.com.

I don't like that I have to add a caller or select whos calling it should be automatic to link the numbers to Salesforce Review collected by and hosted on G2.com.

Excellent Customer Service from the team! Andrew Pavlov gave step by step instructions on how to download and enable Bria on my device in order to help me with my audio issues. Additionally, I reported some calls earlier this week, and someone from support contacted me immediately with troubleshooting techniques. They even sent me a follow-up since I was slammed with work the first time around. From one support rep to another, I appreciate the effective communication! Review collected by and hosted on G2.com.

Bria is effective, but ideally I would not want to download another product so Ringdna works better. Hope you all have an app that releases so that it's more user friendly. Review collected by and hosted on G2.com.

Powerful inside sales software that works awesomely with Salesforce.RingDNA offers very good features (dashboards, calls recordings, call analytics) and capabilities and its integration with SalesForce is an asset. Review collected by and hosted on G2.com.

The call quality seems to be a bit patchy at times Review collected by and hosted on G2.com.

The software interacts seamlessly with our database and is simple to use. Review collected by and hosted on G2.com.

The manager tools are nice complements to the package but are a bit more difficult to use. Review collected by and hosted on G2.com.

RIngDNA has a simple user interface that makes is super easy to use. It has some good functionalities like silent monitoring that other softwares I have used do not. I also like how it syncs with my CRM. Review collected by and hosted on G2.com.

RingDNA can be extremely clunky and I've also had multiple issues with it. The good news is that usually the problems don't last too long. Sometimes people cannot hear me, which could be a wifi issue, but happens on days where I have no other issues. Often times, the software requires me to dial every single number 2x before actually connecting, which is a nuisance. Additionally, sometimes the keypad will dial every number 2x and make it impossible to get through directories. Just little pains that can make it clunky to use. Review collected by and hosted on G2.com.

Ability to go back to call recordings for business use Review collected by and hosted on G2.com.

Delayed prompt to enter a disposition for an old call in the midst of trying to make a new call Review collected by and hosted on G2.com.

I have always been impressed by the team's ability to help even when I feel like I'm bombarding them with bunch of questions at once. They put me at ease by addressing each and every question I ask them. If they don't know the answer to the question, they let me know, and are very good with following back up. Review collected by and hosted on G2.com.

As with any new roll out of any new program or software, there will be thousands of bugs, and glitches in the beginning, which is one thing I dislike, but it is also inevitable. The ringDNA team's calm, and solution-based approach makes this process a bit more bearable, and definitely makes being patient worth it. Review collected by and hosted on G2.com.

Call forwarding is easy, texting is easy Review collected by and hosted on G2.com.

I really hate the ringDNA symbol showing up next to any and all number sequences on web pages. I have click to dial turned off, but it warps my fields and gets in my way when I need to view or copy/paste sets of numbers - The team showed me how to disable this. Their support is great. Review collected by and hosted on G2.com.

We have been using RingDNA for a couple years now and their system was grown so much. Many of the enhancement requests we have submitted, have been added. With RingDNA Salesforce integration, our Sales managers can run reports on their teams and see important data points related to the calls made and received. Their tool is very intuitive and pretty easy to configure. When support is needed, they are very quick to response and provide friendly service. Review collected by and hosted on G2.com.

Reporting is a bit limited, for the most part the reports are all canned. Though data flows into Salesforce and can reported there. Review collected by and hosted on G2.com.