Queue-it Reviews & Product Details

As a Project Manager and User, I have worked with many vendors, but none have been as professional and experienced as the Queue-it team. Their expertise in the ticketing and tech domain has helped accelerate the security and stability of our systems. This is reflected in their decision-making and the progress of the products and services they offer. Every update is impactful, and their roadmap is filled with highly innovative solutions.

Queue-it’s customer and business teams are always ready to support and show incredible engagement, consistently following up on the challenges we face. Jessica, in particular, has been very proactive in engaging with us and keeping us up to date on the solutions they offer. She has spent many meetings trying to understand our business needs—an effort that is invaluable when we require tailored solutions. Fang Bin has also been excellent in providing the necessary support for our implementation plans, even when it runs late into the night. On his own initiative, he has given us great configuration recommendations by analyzing our existing processes.

The product Queue-it delivers has improved over the years, with regular quality-of-life updates for end users that reflect their thoughtful approach to UX. They conduct user studies to guide their design decisions—an uncommon and refreshing practice. There have also been many targeted security enhancements that keep us ahead of threat actors. This clearly puts them ahead of many competitors we've evaluated over the years. To say they’ve done many things right would be an understatement.

With all these positives, Queue-it has undoubtedly become an essential part of our system. Review collected by and hosted on G2.com.

Can't think of any, we have been very satisfied with their product. Review collected by and hosted on G2.com.

How easy it is to setup the queue room and to monitor and control traffic through it on the go. It works flawlessly as well. Review collected by and hosted on G2.com.

Can't think of anything I do not like about it. Review collected by and hosted on G2.com.

Analytics, ability to customize design, ease of use Review collected by and hosted on G2.com.

Some features are hidden behind a paywall Review collected by and hosted on G2.com.

The ability to manage the inflow of traffic to our website. Without being able to control this, our system gets overwhelmed and crashes. Their customer support has been excellent and always fast to respond. It's easy to use and was dropped right in front of our site without any issues. It's given us great insight into our traffic and users. Review collected by and hosted on G2.com.

Our users would prefer that we didn't have a waiting room, but it's necessary during our peak periods. It would be great if there were the ability to send SMS notifications to user as well as email notifications when it's their turn but this isn't available. Review collected by and hosted on G2.com.

It keeps our website running smoothly during big on-sales, and has good reporting abilities. Review collected by and hosted on G2.com.

It is a bit hard to set up the waiting rooms. Review collected by and hosted on G2.com.

Repeatable setup process, customization options, and advanced tools Review collected by and hosted on G2.com.

Sometimes the steps to setup a queue feel lengthy or disjointed Review collected by and hosted on G2.com.

Ability to handle surge in traffic, granular control, flexibility with queue pages. Review collected by and hosted on G2.com.

Bot protection and bot dashboards can be better. Review collected by and hosted on G2.com.

Its interface is graphical and modern, and above all, it is robust, having not had any crashes or failures for more than 5 years working with the platform. Review collected by and hosted on G2.com.

I would like a profile that is not necessarily technical to be able to manage or better understand the platform in the administrative part. Review collected by and hosted on G2.com.

I like the set it and forget it ness. It really helps give peace of mind when we are having large onsales. You can create a different waitingroom for each onsale or just use the same one thats always running with certain thresholds. Review collected by and hosted on G2.com.

I wish I could pull more metrics out but thats not what its designed for. Review collected by and hosted on G2.com.

The reassurance of having a waiting room means that I don't have to worry as much about server specs as before. Review collected by and hosted on G2.com.

As before, there were many times when I had to get back in line even when it was my turn. There were restrictions such as using the same browser, and I couldn't understand the conditions for getting back in line unless I asked questions. Review collected by and hosted on G2.com.