Queue-it Reviews & Product Details

Queue-it is the leading provider of Virtual Waiting Rooms and Traffic Management solutions, empowering 1,000+ organizations globally to deliver peak-demand events by controlling load and protecting critical infrastructure—without over-scaling or re-architecting their stack. Supporting 36 billion visitors annually across websites and mobile apps, Queue-it helps governments, retailers, and ticketing companies deliver reliable, fair, and transparent online experiences when traffic surges. Teams get flexible, granular control over traffic flow to protect an entire site or app, specific landing pages, or key bottlenecks like login, “add to cart,” checkout, payment gateways, and API calls. Key features include Bot Detection and Mitigation, detailed traffic analytics, and fully branded virtual waiting rooms designed for both scheduled events and 24/7 protection—plus exclusive access mechanisms and wait-experience features that keep visitors informed and engaged. Founded in 2010, Queue-it has over 15 years of experience leading the way in peak traffic admission control and virtual waiting room technology. With offices in Denmark, the U.S., Australia, Korea, and Japan, Queue-it serves the biggest enterprise customers globally with 24/7, 365-day support to help ensure they have the control they need to consistently deliver online experiences that earn trust from their users.

Product Website

Seller

Queue-it

Discussions

Queue-it Community

Languages Supported

Arabic, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Finnish, French, Galician, Haitian, Hebrew, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Overview by

Cyrus Hiatt (Digital Marketing Specialist at Queue-it)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Queue-it Media

Queue-it queue page explained

Queue-it for product releases

Queue-it for sneaker drops

Queue-it for festival ticket onsales

Queue-it for tax filing

GO Queue-it platform traffic insights

See how Queue-it's virtual waiting room can prevent your website from getting overloaded by peak traffic.

Hear from Jon Haworth, Senior Commercial Systems Manager at Tate, how one of the world’s most iconic art institutions managed overwhelming online demand after reopening its galleries post-pandemic.

Hear from Santiago Aguilera Monero, IT Systems Architect at the Catalonian Government (Generalitat de Catalunya, or GENCAT), how Queue-it supports reliable experiences for millions of citizens, across 10 digital public services.

Official Downloads

(1)

edit

G2 reviews are authentic and verified.

Here's how.

José B.

Mid-Market (51-1000 emp.)

4/13/2023

"Queue-it is a highly effective tool for managing website traffic spikes and preventing site crashes"

5/5

What do you like best about Queue-it?

Queue-it is an exceptional tool that has helped our business manage website traffic spikes with ease. It has a user-friendly interface that makes it easy to set up and customize the tool to suit our specific needs. The virtual waiting room system has helped us to evenly distribute incoming traffic and prevent server overloading, which has ensured that our website remains stable and responsive even during peak periods.

What I appreciate most about Queue-it is its flexibility. It can be easily integrated with our existing systems and tools, and we can customize it to meet our specific needs. We've been able to use the tool to launch successful promotions and manage high-traffic events without any hiccups.

Overall, I highly recommend Queue-it to any business looking for an effective solution to manage their website traffic. It's scalable, customizable, and offers a range of features that are well-suited to businesses of all sizes. The customer support team is also excellent and always available to provide assistance whenever needed. We're very satisfied with the performance of this tool and will continue to use it for the foreseeable future. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

QueueIT has some standard plans and you need to adapt to them or pay for some features. Some very common in this market Review collected by and hosted on G2.com.

Matthew D.

Senior Manager Database Operations and Analytics

Mid-Market (51-1000 emp.)

9/13/2022

"Always reliable and going above and beyond with support"

5/5

What do you like best about Queue-it?

Queue-It offers an excellent support system. Their team is always willing to provide advice and support during stressful on-sale periods. Their support and guidance is a valuable asset and welcome. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

Nothing comes to mind as they are always so friendly and helpful. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

6/28/2023

"Excellent platform to throttle traffic spikes and leverage for waiting room moments"

5/5

What do you like best about Queue-it?

Queue-it is an integral tool in throttling site traffic during moments of high-volume traffic. An additional benefit is the ability to leverage waiting room functionality to control who, when, and how many can see specific pages behind a "controlled/gated" experience. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

The only challenge when gating specific pages to specific users via the manual file upload method is that rather than reject records that fail validation and process the rest of the file, it blocks the entire file upload. It would be more helpful to process what it can and then provide an output of records that failed to load. Review collected by and hosted on G2.com.

Guillaume M.

Small-Business (50 or fewer emp.)

2/7/2023

"High volume traffic, informed decisions"

5/5

What do you like best about Queue-it?

I have been using Queue-It for several years now as a ticketing solutions provider for high-demand events. The platform has been instrumental in providing an orderly and fair access to our websites during peak traffic times, and it has helped us to prevent website crashes and deliver an exceptional user experience to our clients.

One of the standout features of Queue-It is its intuitive dashboard that provides a wealth of information and insights to make informed decisions on traffic flow during sales. This has been incredibly useful in ensuring the stability of our system and keeping our clients happy.

I would highly recommend Queue-It to any organization that is looking to manage high traffic loads and maintain a stable website during peak periods. The platform has been a valuable asset to our business, and I'm sure it would be for others as well. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

The integration of Queue-It with existing systems may require a certain level of technical expertise, which can present a challenge for some users. This can be particularly true for those who seek a highly customized queue experience. Review collected by and hosted on G2.com.

Verified User in Accounting

Enterprise (> 1000 emp.)

3/29/2023

"Great tool for protecting web site from overloading"

4/5

What do you like best about Queue-it?

Flexible configuration, capable of integrating from external system with API Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

Not able to schedule for future publish, no API available for bypass link generation Review collected by and hosted on G2.com.

Verified User in Performing Arts

Mid-Market (51-1000 emp.)

11/1/2023

"Queue-it for Ticketing Onsales"

4/5

What do you like best about Queue-it?

The variety of uses and KPIs is fantastic. The customer support is responsive as well and knowledgabe of the product. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

The setup and integration with our Ticketing system could be more straightforward. The ease of use overall could also be improved. Review collected by and hosted on G2.com.

Melvin O.

Mid-Market (51-1000 emp.)

11/1/2023

"Queue-it simplifies getting our server ready for events"

5/5

What do you like best about Queue-it?

Easy to use, just plug and play and never worry about having to upgrade the server in a middle of a ticketing event. Queue it provides us with certainty of cost. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

No more worries about ddos attacks or server failing Review collected by and hosted on G2.com.

Nestor D.

eCommerce manager

Mid-Market (51-1000 emp.)

2/28/2022

"Fantastic tool"

4.5/5

What do you like best about Queue-it?

How easy you can configure and customize it Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

You cannot occupy a past row for a new one. Review collected by and hosted on G2.com.

Michael M.

Mid-Market (51-1000 emp.)

6/5/2023

"Smooth onsale (again) with Queue-It's virtual waiting room and saftey net"

4.5/5

What do you like best about Queue-it?

Predictable user flow (and ability to preview display), configurability - able to pinpoint certain page URLs or cover a wider scope of URLs, real-time analytics/monitoring Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

(I don't really see one, but if I had to identify something -- more on me and my rushing than on the product…) Might miss a step when setting up Actions/Triggers when copying and updating an existing queue to a new one Review collected by and hosted on G2.com.