Queue-it Reviews & Product Details

The platform is stable and, moreover, I have access to both the account manager and someone from the technology team, which allows me to receive help at any time. Review collected by and hosted on G2.com.

The pricing model seems too rigid to me and requires a lot of foresight when it comes to scaling. Additionally, the bot detection functionality does not work as I would expect. Review collected by and hosted on G2.com.

We've been using Queue-it annually for our Open House/Free Concert event, as it always sees high traffic and bookings. We continue to choose Queue-it because it integrates seamlessly with Tessitura, always quick and easy to implement and maintain, and their customer service is exceptional. Review collected by and hosted on G2.com.

I can't think of anything that is negative about Queue-it as it pertains to our purposes. Everything is pretty straightforward, and we have all the functionalities we need. Review collected by and hosted on G2.com.

Queueing rooms are easy to manage, inflow/outflow monitoring is clean and helpful. Review collected by and hosted on G2.com.

Can't begin to release a queue 'on demand', it has to be scheduled. Review collected by and hosted on G2.com.

With Queue-it we never have to worry about unexpected traffic spikes crashing our website, especially with high demand events going on sale! Review collected by and hosted on G2.com.

Some of the user interface on the back end is a bit clunky-having to create separate triggers and actions, it would be nice if there could be one combined workflow to take you through all the steps from creating the waiting room to having it go live. Review collected by and hosted on G2.com.

The protection of web servers against workload overload Review collected by and hosted on G2.com.

Really nothing to comment on here, everything seems functional to me. Review collected by and hosted on G2.com.

They have helped us tremendously in the fight against bots on our website. Review collected by and hosted on G2.com.

I wish there was a better way to stop traffic from specific countries or parts of the US. We have trouble in certain areas and it would be great if we could do this in bulk. Review collected by and hosted on G2.com.

Queue-it does a great job of controlling our traffic and allowing stability for our customers during our busy times. Queue-it is also used as a method for us to launch new products and drop the curtain at the same time for everyone. Review collected by and hosted on G2.com.

Queue-it works well for us and there is nothing of concern. Review collected by and hosted on G2.com.

Virtual waiting room is a good feature which allows high spike traffic to be manageable to prevent server overload and crashes. The support team from Queue-IT is responsive and helpful when issues arises from critical launches. Review collected by and hosted on G2.com.

Dashboard and UX can be better and more intuitive. Missing easy integration plugins to Splunk, Pager Duty, Slack Review collected by and hosted on G2.com.

As a Project Manager and User, I have worked with many vendors, but none have been as professional and experienced as the Queue-it team. Their expertise in the ticketing and tech domain has helped accelerate the security and stability of our systems. This is reflected in their decision-making and the progress of the products and services they offer. Every update is impactful, and their roadmap is filled with highly innovative solutions.

Queue-it’s customer and business teams are always ready to support and show incredible engagement, consistently following up on the challenges we face. Jessica, in particular, has been very proactive in engaging with us and keeping us up to date on the solutions they offer. She has spent many meetings trying to understand our business needs—an effort that is invaluable when we require tailored solutions. Fang Bin has also been excellent in providing the necessary support for our implementation plans, even when it runs late into the night. On his own initiative, he has given us great configuration recommendations by analyzing our existing processes.

The product Queue-it delivers has improved over the years, with regular quality-of-life updates for end users that reflect their thoughtful approach to UX. They conduct user studies to guide their design decisions—an uncommon and refreshing practice. There have also been many targeted security enhancements that keep us ahead of threat actors. This clearly puts them ahead of many competitors we've evaluated over the years. To say they’ve done many things right would be an understatement.

With all these positives, Queue-it has undoubtedly become an essential part of our system. Review collected by and hosted on G2.com.

Can't think of any, we have been very satisfied with their product. Review collected by and hosted on G2.com.

How easy it is to setup the queue room and to monitor and control traffic through it on the go. It works flawlessly as well. Review collected by and hosted on G2.com.

Can't think of anything I do not like about it. Review collected by and hosted on G2.com.