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Queue-it

By Queue-it

4.7 out of 5 stars

How would you rate your experience with Queue-it?

Queue-it Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

8 months

Queue-it Integrations

(9)
Integration information sourced from real user reviews.

Queue-it Media

Queue-it Demo - Example 1
Queue-it queue page explained
Queue-it Demo - Example 2
Queue-it for product releases
Queue-it Demo - Example 3
Queue-it for sneaker drops
Queue-it Demo - Example 4
Queue-it for festival ticket onsales
Queue-it Demo - Example 5
Queue-it for tax filing
Queue-it Demo - Example 6
GO Queue-it platform traffic insights
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Queue-it Reviews (148)

Reviews

Queue-it Reviews (148)

4.7
148 reviews

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CJ
Web Architect
Mid-Market (51-1000 emp.)
"Robust and dependable online queuing service"
What do you like best about Queue-it?

Queue-it is relatively simple to use, given its flexibility, its product enhancements are regular and invariably positive and easy to get to grips with, it is a robust service that conveys a feeling of fairness to our customers and the Queue-it customer support team respond very quickly and always with solutions to the issues I raise. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

I'm sure there is more that I could get out of the product but a lack of time is holding me back. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Small-Business (50 or fewer emp.)
"Excellent support and valuable advice from the team"
What do you like best about Queue-it?

Queue-it is able to help us regulate the flow of customers coming to our site during major events. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

There should be a feature where Queue-it can track the number of customers in our site.

There will then be a setting for us to set to specify we only allow X number of customers in our website. When the threshold is met, Queue-it to stop letting customers in. Review collected by and hosted on G2.com.

BH
Website Manager
Small-Business (50 or fewer emp.)
"Used queue-it to prioritise our customer list as we have in previous years"
What do you like best about Queue-it?

THIRD YEAR OF USING IT: I kept notes and this turned out to be critical. Once you've done a set up you can repeat it. Team very helpful: product support architect and account manager and were both knowledgeable and quick to respond, in the preparation AND in the panic that set in when I remembered a critical factor in the days before launch.

FIRST YEAR OF USING IT: Technical side works very well, seems very reliable, set up is complex (by my standrds), but once you've got there it's solid. Support team are very knowledgeable and helpful. Our use of the product was a bit unconventional so once they'd got their head round what we were trying to doing they began to think it through and offer advice on problems in an intelligent and supportive manner that was as good or even better than their technical ability. Things that I'd forgotten they reminded me of. Design team on the ball, produced good work and had a fast turnaround. When customers are using the product there is a great dashboard that tells you what is going on and allows you to communicate with customers, which was very helpful when we had technical problems at the start of the sale. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

THIRD YEAR OF USING IT: nothing I dislike. I find that like all software configuration it takes time, so I was glad that I had couple of weeks in hand to begin with.

FIRST YEAR OF USING IT: I'm in the marketing dept and it took me a bit of time to get my head around how it worked. The missing link turned out to be something that might have been obvious to me had I been a developer. It did take them a while to work what I didn't know. Their product had to interact with our website in a particular way so I needed to work out what cookies our site uses and how. It took a bit of time to get there but once we were there, it all went swimmingly. Review collected by and hosted on G2.com.

DN
officer
Small-Business (50 or fewer emp.)
"Queue-it give a very good experience with our customers."
What do you like best about Queue-it?

The technique is easy to implement, and it solved the traffic jam problem and server-side loading issues on the internet. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

There is nothing that we dislike, all the work is under our expectation. Review collected by and hosted on G2.com.

Verified User in Government Administration
IG
Enterprise (> 1000 emp.)
"Sales representative was greatly available to help with our questions"
What do you like best about Queue-it?

Queue-it help to get the most appropriate solution to our organisation Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

Everything reaches our needs, so everything works great with Queue-IT, we recommand strongly Review collected by and hosted on G2.com.

Sarah B.
SB
System Manager
Mid-Market (51-1000 emp.)
"Keeps Website Running Smoothly on Busy Days"
What do you like best about Queue-it?

We've been using Queue-It for years to manage web traffic for ticketing on-sales for popular events, and it has never failed us! It's easy to change the customer messaging and keep those waiting up-to-date with what's going on (e.g. 'tickets now sold out' or 'New date added'). Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

Setting up a new queue requires making changes in several different places in the portal. It can be tricky to get your head around which parts need updating, but it gets easier with practice. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Enterprise (> 1000 emp.)
"Great Product, Better Partner"
What do you like best about Queue-it?

Besides the ease of use, the best part of using Queue-It has to be dedicated, quick customer support. Setting up queues has become second nature, as we typically set those up multiple times a week, but I have often needed just a question or two answered randomly, small or large, and have been able to reach out to their support and get a response most of the time within the hour. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

There's not too much to say regarding the downsides, but if I would call out anything then simply, the admin UI could use some more help. I've used Queue-It for 5+ years and it's looked the same the entire time. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"Excellent Customer Support"
What do you like best about Queue-it?

We experienced a minor issue with the Queue-it test system while doing some testing and had full technical and business support to resolve the issue. Technical leads organized a working session to resolve the problem Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

limitation on test sites and some displayed statistics Review collected by and hosted on G2.com.

Tomas P.
TP
Manager
Small-Business (50 or fewer emp.)
"With Queue-IT, we can again work instead of spending time on rescuing overloaded system"
What do you like best about Queue-it?

Easy setup, realtime dashboard, ability to customize waiting room Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

Increasing costs even with the same amount of usage Review collected by and hosted on G2.com.

Verified User in Retail
ER
Enterprise (> 1000 emp.)
"Useful tool and easy to implement"
What do you like best about Queue-it?

Easy to set use once you've gotten it all set up, and excellent support from Queue-It when set up is proving difficult. Easy to customise and multi-language support is vital. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

If you have a complex set up it can be a laborious process with a lot of hoops to jump through, I think the interface could be redesigned to be more intuitive to use. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

8 months

Average Discount

14%

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Queue-it Features
Traffic Controls
Network Controls
Traffic Overview
Dashboard
Scalability
Customization
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Queue-it